Creative Zen Xtra 40GB - BATTERY NOT RECOGNIZED BY PLAY

I just received a brand new 40GB Xtra that absolutely will not recognize that a battery is installed; I see only the AC line icon at all times. I've read through many related threads; did a Disk Cleanup, turned the power-strip that the transformer is plugged into on and off several times, R&R the battery many times. cleaned the contacts, etc..., and cannot resolve the problem.
My first email response from Creative regarding the matter directed me to update the Firmware. Guess what... can't update the firmaware until the device recognizes that a battery is installed. Pretty certain they never shipped firmware that wouldn't at least let the device see the battery, let alone charge it accurately, anyway.
Waiting for the next round of emails from Creative now, but wondering if anyone here had anything else.
Thanks!

Yes, it did seem like it was just the battery, but Creative is now talking about RMA'ing the entire unit. I did suggest that they might send me a battery to try first.
Thanks for your input!

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    German to english translation using babel fish translation
    Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
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    Translation bersetzung
    die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
    Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
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    Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

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