Creative Zen Xtra 40gb locked in Rescue M

I am having trouble with my Zen Xtra. When I turn it on it goes into recovery mode and I can't get it out. I have tried a reboot and a cleanup, but they are not working. I have also tried a reload but when I select any of the option they don't actually do anything. I can charge the player when I plug it to the main power, and have tried taking out the battery for a ew hours and replacing it. This is not working as every time I turn the player on it goes straight back to rescue mode.
Can anybody help?

All you can do is run through the advice in the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" of the FAQ. If functions in rescue mode don't work then the player is faulty unfortunately, and you need to contact support.

Similar Messages

Creative Zen Xtra 40GB - BATTERY NOT RECOGNIZED BY PLAY

I just received a brand new 40GB Xtra that absolutely will not recognize that a battery is installed; I see only the AC line icon at all times. I've read through many related threads; did a Disk Cleanup, turned the power-strip that the transformer is plugged into on and off several times, R&R the battery many times. cleaned the contacts, etc..., and cannot resolve the problem.
My first email response from Creative regarding the matter directed me to update the Firmware. Guess what... can't update the firmaware until the device recognizes that a battery is installed. Pretty certain they never shipped firmware that wouldn't at least let the device see the battery, let alone charge it accurately, anyway.
Waiting for the next round of emails from Creative now, but wondering if anyone here had anything else.
Thanks!

Yes, it did seem like it was just the battery, but Creative is now talking about RMA'ing the entire unit. I did suggest that they might send me a battery to try first.
Thanks for your input!

My Zen Xtra 40GB mp3 player was dead with no reason

I bought this mp3 player(Zen Xtra 40GB?last year, it worked brilliant for 3 months, after that, I went back to my country for 3 months, when I came back in Oct, I could only switch it on, and after welcome screen, it pop up an reset back stage list for just half sec, then turn to welcome screen again... I took it inside my house(I was using it as my in-car media center) decide to check it out. after few days, it just went dead. no matter press any bottom, or even charging, there is no signs at all... is there any of you have the same problem before? is there any solutions that I could self-repair it's?I am afraid it has ran out its warranty. Are there any third party resellers that are able?to repair it's or it has to be return to Creative support/repairing depot?also how much is it'sgonna charge me for repairing by Creative??Please help me... I love this Creative mp3 player, don't want it just dead like this!!

I dont know maybe your hard dri've died, Try if its possible to update the firmware or reformating to see if it fixes. If anything call Creative if you really like your player you can buy another one or get it fized. Sorry sucks to lose a good MP3 player. I also heard that you should have your device on HOLD to prevent damage I really dont understand why but maybe it will halpe you in the future

Creative Zen Xtra

I have a Creative Zen Xtra. It has been working perfectly, suddenly today the computer is showing it'snot connected. I have Windows XP service pack 2, Windows Media Player . On the rescue mode,I ran clean up, it's still not showing connected. I tried to re load the firmware. I ran reload OS, thendouble clicked on the Plays for Sure firmware on my hard dri've. The firmware did not install, it's stillshowoing it's not connected, I just have the rescue mode showing now with clean up, format. reload OS, and reboot. Any help would be appreciated. Thank you. Bridget Ferrazzano?

im having the same problem. i recently moved to uni, and got a new laptop. But i download the things in the order the next person gives and i still dont have anything and i really need new music on my zen

Missing Songs on Nomad Jukebox Zen Xtra - 40GB. Player empty but space not 1

I have the Nomad Jukebox Zen Xtra 40GB.
Over the last couple of weeks I?ve been slowly ripping my CDs, using Creative MediaSource and then adding them to my Nomad player. Recently, I went to turn on my player and notice it saying ?rebuilding library?. I thought nothing of it. I then went to see how many songs and albums were on the player and from what I could tell it looked like a lot less than what I thought I had copied over. The songs were something like 3750 and the number of albums was something like 350, which was far less than what I thought it should be but was not 00% for sure. Total free space was something like 7800MB.
Anyway, yesterday, I tried to copy over some new songs that I had just ripped from CDs. ? of the way through the battery died on the Zen player so it stopped transferring. I went to charge the player and when turned it on the player said ?rebuilding library?. There should, at this point, had been 4500+ songs. I went and tried to copy over the files again, from my computer, and noticed that the songs that I had just copied and would have been skipped, were being copied over again. When I went to check Settings, About the player said I had the ~3750 songs plus the additional songs that had just copied over. At this point I just copied over the new songs bringing my total count to 4634. To be safe, I copied all the songs from my Zen back to a new computer, using Creative MediaSource. After copying over all the files, I then tried a reset of the player, thinking this would delete all the files on the Zen. Instead it did the ?rebuilding library?. When I went back to Settings, About, on the Zen player, it again said there was the ~3750 songs and ~350 albums. So the ?rebuilding library? on my Zen player keeps on removing/hiding my songs and albums.
Since nothing was working, I connected my Zen to my computer again and using the Creative MediaSource deleted all the songs on my Zen player. When I was done it is showing No. of Tracks: 0. Total Memory: 3833MB. Free Memory though is only 8659MB.
There is nothing on my Zen player that I can see. Even using Windows Explorer and Nomad Explorer, it is completely blank.
Someone help please. How do I get back my missing songs and/or reset the player? If at all possible I?d like to get the missing songs off the player since I don?t have those ripped songs on my computer and don?t feel like ripping all those songs again. What is going on?

PaulS7 wrote:
Thank you. I'm trying that now. I see that I can reload the OS (Firmware). Does anyone know where I can find out what the latest firmware is to see if I need to upgrade? How do I find out what the latest firmware is and where do I go to upgrade?
Make sure to read the FAQ post. All downloads are got from Nomadworld.com downloads.

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

Question about Creative Zen Xtra (60 G

Hey guys, I am seriously considering buying a Creative Zen Xtra, but I had one question: Does the Xtra play Mp3 VBR's? I have a lot of these, and I want to make sure they are compatible. Thanks, cya.

Yes, all Creative's players play VBR files.

Installation CD for Creative Zen Touch 40GB, or proper drivers and applications ther

I just bought a Creative Zen Touch 40GB, but it didn't come with the CD. Anyone know where I can get a CD, or find all of the correct drivers and applications for it's Thanks

You can download drivers and applications for the player on this site, just click on Support -> Downloads.
You need to download a driver (install this first), the full MediaSource Player/Organizer application and then the MediaSource plug-in.
Cat

Creative Zen Xtra stopped loading music with 5.7g space left? H

Ive been using my 30g Creative zen xtra for close to two years loading ripped cds using mediasource. I have .20.8 firmware and have had no problem.Last night with zen showing 5.7 gis of space left I tried to load a few ripped cds as usual using mediasource and usb. The action went the same as usual with mediasorce telling me songs were being tranfered but when completed they were not in player. I tried it a few tims with different usb ports and cords but still songs not in player. The only thing Ive done different is last week I used player interface to delete one cd and it went fine.
My biggest fear is having to reload close to ten thousand songs back into my Zen Xtra if i loose them trying to get transferring to work again. If I use the scandisc feature would that cause my library to need to be reloaded?Perhaps i should just leave well enough alone and just use the zen as a player of all my music and not try to fix it. I know there is 5.7 gigs of space left,I have been encoding my songs at 96 bites so space should not be an issue.Any help would be greatly appreciated. thanks [email protected]

mattg3 wrote:
Would clean up from recovery mode help solve this problem without loosing my music content?
Hard to say whether it will help but you can try. Cleanup shouldn't delete any of the content unless the player has gone completely haywire.
Jason

Any alternate sites that sell good Creative Zen Xtra case

Besides the included Travel Case, I'm wondering if there are any other cases made for the Creative Zen Xtra mp3 players. Thanks!

Yep the Vaja cases are awesome, with an awesome price tag
I would love to get one for my Rio Karma though (when the mortgage comes through )

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Creative Zen Xtra 30gb

Hi,
I'm wondering if any techie guys can help me out here. I bought a 30gb Creative Zen Xtra about 4 years ago. I used to regualy syncronize it with my pc at home. Then one day my hard disk on my PC decided to give up the ghost and died. I carried on using my mp3 player as it was for a while without actually resetting the connection up with my PC. Then one day went about sorting it out but whilst i was in the process, which I would start and often come back to whilst trying to get all the correct drivers etc, it was plugged in via USB and must have fallen off my computer desk and unfortunatly ripped the USB connection component from the mp3 players board. As it was quite an old player anyway I thought i'd have a go at repairing it myself, rather than spend money on what is esentially a bulky 4 year old mp3 player, but I have since given up trying to repair it. Although now I would like to try and transfer the mp3's, which are on the fujitsu 2 /2 inch IDE, dri've to my PC. I have tried using an IDE to USB converter to try and connect it as an additional dri've on my PC which it detects but won't bring it up as an additional dri've (i assume because it's not NTFS or FAT32 formatted). I have also tried using Linux based Fedora to try and mount the dri've, also without any luck (although i'm not overly familiar with using fedora). Does anyone have any ideas as to how I can get the information off my dri've, as I would like to buy a new Creative mp3 player and just transfer all these mp3's from my computer rather than have to re-record the hundreds of cd's I had uploaded over time to my Zen Xtra. Also if I have posted this in the wrong section please let me know and I will move the post. Cheers, Gary.Message Edited by hirsty on 09-27-200704:42 PM

I don't know but I certainly hope so!!! It really sucks that my Zen Xtra was bought 2 months too soon and doesn't work with Napster to go!!! I am reallllly hoping that Creative and Napster will work together so that all the creative models will work with Napster to Go!

Problems downloading between Nomad Zen Xtra 40GB and PC (XP S

Help please
I've a new Zen Xtra and have installed all the software that came with it and then reinstalled as per the instructions given in another post.
I can see no sign of the drivers under the device driver although, not always, the PC pops up a message saying 'do i want to organise'. I can see my Nomad files in Nomad Explorer and Windows Explorer. i can even, sometimes, after each software reinstallation, even transfer a few, about 0 to 20, files before i get an error message telling me thw player is busy or disconnected. I have left the connection in place overnight but still no celarance.
Any ideas as I really feel like throwing the bloody thing out the window!
Thanks
Mark

Guys
Thanks for your responses. Sorry I haven't got back - been away a few days.
Situation is this.
new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
Loaded software with Nomad and unable to sync or transfer. PC could 'see' nomad and read preloaded files but when any form of transfer tried I either got 'device not connected' or, occasionally, a few files would transfer before 'hanging'. Erroe message stated'device busy or not connected'.
Since then I have followed these instructions given in another reply on this forum to the letter.
Here is a step by step of what I would do to try to get back to square one and get MediaSource and the Driver installed.

) Disable any antivirus and background programs on your system and disconnect the Jukebox from USB
2) Go to control panel/add remove programs and remove both Mediasource and the Jukebox Driver
3) Reboot
4) Ensure AV and BG programs are still disabled
5) Search for any updated Chipset drivers for your motherboard (if you need help with this tell me your computer Mft. or your motherboard mft. and I will find out what you will need) and install them.
6) Reboot
7) Repeat step 5
8) Go to www.nomadworld.com and go to downloads/drivers and applications. Select the Jukebox Zen USB 2.0 and your version of Windows. Click get files. Download four files:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0)</LI>
9) While these are downloading, go into rescue mode on the player and run a cleanup. A reload OS will hopefully not be needed.
0) Install the files in the above order. You will plug the Jukebox Zen in at the end of the driver install to complete the install. Leave it connected all the way through the remaining ste
ps.
Disconnect after the last file is installed.
0) Reboot, reconnect the player and test.
Jeremy"
So I think of all the up-to-date firmware etc...
I've also loaded and installed WMP 0 - which can also see the Nomad and has transferred a few files before hanging as above...
I can also see the driver in my device drivers under usb controllers. the driver listed is Creative Labs .26.2.0
I have managed to transfer my tracks (3500+) to the Nomad by burning as MP3 cd's and loading through my works laptop (Win2000). I used the Creative Media Source on the original software which came with the Nomad to do this. This is not a great solution as my company aren't thrilled about such use of their lappies and it only has a 0gb hd and, therefore, doesn't / can't hold my music library.
I really want to get it working properly on my main PC so I can get the max from the Nomad.
Any ideas?
Sorry this is a bit long...
Mark

Zen Xtra 40gb probl

I have a 40gb zen xtra and when its charged or plugged into the charger and it trys to come on,the creative logo screen will flash up and then the EAX screen will come up then the players screen just goes off and repeats the process until the battery is dead or i unplug it. Anyone know how to fix this problem so i can use my mp3 player?

Shauna Mahana,
Have you try running Cleanup function from the player Rescue mode? It might help with the file transfer.
Jason

Fixing the creative zen xtra - creative firmware won't bring me dow

Hi all,
Recently my zen xtra crashed as a result of Creative's shoddy firmware! Anyway, I'm out of warrenty, creative want to try charge me about 20 quid and I ain't having that (read my other posts you'll hear the whole story)
Well now I've decided I'm gonna try fix things myself. I've ripped my player apart to reveal the 2.5" harddri've. I've got hold of a caddie to hold this in and connected to the computer. Dri've is not recognised (as i suspected, the firmware has corrupted toc and whathaveyou). So I'm formatting the dri've now, seems to be going ok (i'm thinking if I can't get the player working again at least I can make a 40gb external mini hard dri've)
Anyway, what I need now is to compare this hard dri've to another zen xtra one thats working and well. If anyone has (for some bizarre reason) backed up their zen dri've in this way cause you let me know. I need to know the file structure that it uses (as the software hides the real structure) and also the firmware (a working copy please!) that is as how it is installed rather than by using the installation software for the more conventional way :smileytongue:
Any help with that is appreciated, and those of you who are like me and have a ?200 paperweight should consider making it an external dri've like this also. (cheap caddies on ebay for those who want to know!)
hope this helps
phil

if i get a friend's zen xtra dri've and put it in mine, would you reckon it would work or am i likely to bugger up that too?
if the firmware is part in hardware then i doubt there's a lot i can do, but my intention was to copy my friend's dri've to mine then put it in and see if it works...
any ideas?

Creative Zen Xtra 40gb locked in Rescue M

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