Creative Zen Xtra Firmware not updat

Hi everyone,
After a few months of disuse I got out my old Zen Xtra 30GB. I turned it on and it booted to Rescue Mode. I formatted everything and erased the OS. Now when I plug the player in (After installing the most recent drivers) Windows recognises it and Media Source makes a half-hearted attempt at syncing it, but when I try to update it with the latest PlaysForSure firmware the updater first gives me "Your player's current firmware is the same as this version. Do you want to continue?". I click yes, and the firmware updater says "Your battery levels are too low. Please charge your batteries before you proceed."
Obviously I can't charge the batteries while in Rescue Mode, so I am unable to proceed with the firmware update. The player is plugged into the mains as I do this. The player appears in Media Source (latest version) and in the device manager without a malfunction sign or anything. Also the old version of the firmware updater before PlaysForSure doesn't recognise the player.
Is there anyway to bypass the battery level check so I can install the firmware? Thanks.

You won't believe but I had the same problem just couple of days ago with the same player (but 40 gigs). I was confused just like you, so I tried to format the disk again (while connected to PC) and reloaded the OS. Then a message appeared like 'Now you can update your firmware' or something like that, so I ran the firmware from PC, and no message about a battery level appeared, and the firmware was updated correctly. Try it, and let me know if it's OK! Good luck!

Similar Messages

HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Creative Zen Xtra Firmware Upgrade Problems v1

While trying to upgrade the firmware on my Creative Nomad Jukebox Zen Xtra, there was a problem with the upgrade. I'm now stuck in rescue mode v.3. When I plug the MP3 player into the computer, Windows will recognize it and asks me what to do. I exit that window and try to run the firmware update again. The firmware program tells me "Your player is not connected, please connect your player."? there are 2 options "Upgrade" and "close". Upgrade is greyed out, but close is clickable. I've tried
1. clean up,
2. format all,
3. reload OS and
4. Reboot.
None of those options seems to do me any good. I've uninstalled all the Creative software from my computer, but still no luck. Please help me. I'm doing my best to avoid having to go buy an iPod, but if I can't get my Creative Mp3 player to work, I guess I will have to. I have spent a lot of money between cables, the docking station and the leather case. I'd hate for all this to be wasted, so please help me.
I've tried to "reload the OS" and then clicked on the language the moment the Player told me to start the update. Someone please shed some light on this for me. I've tried email Customer Support. I've searched Google. I've put my best skills on it and of course I've scoured this website to no prevail. Someone help me out.

READ ALL BEFORE PROCEEDING You do need to install the driver. http://support.creative.com/Products...e=MP3+Players# When you get to the page for your player bottom left the manual selection choose Xp & clik submit the driver should be the first one version 2.0.00 .After the driver is installed when you plug in the player check in device manager to see that it shows up there Start>Control Panel> System>Hardware>Device Manager look under Portable Devices or for the name of the player. Use a rear USB Port to assure a good connection. Then run the firmware file on the computer ,choose reload firmware or Os on the player,choose language when player asks for update(the pop-up from windows indicating that it "sees" the device DO NOT CLOSE IT.)

Creative Zen Xtra Firmware Failure/Reload OS- Here's the how to fix

I know all of you must be excited just reading the word Fix.
Alright here is a very simple guide how to get that "upgrade button" back on the firmware upgrade software.
Considering that you have reached this point because you tried and failed to load firmware 2.0.3.0 because creative sucks.. well i have more bad news for you.. the only way that players is going to work now is you have to retry that crappy firmware and hope it'll work once.. so have it ready on your desktop. Remember you can't revert to old firmware.
OK, now the most important thing is requirements: You need to have all of these requirements:
.Win XP SP2
2.Window Media player 0 with all the updates (go to microsoft and update it!)
Now you need to go to Device Manager, while your player is connected to your PC and find that MTP (ussually all the way at the bottom of the list). higlight it and update it's drivers (requires internet connection)
After doing that, you would have to Delete all of your USB Controllers. It is not messed up, but it is the only way for creative crappy software and player to re-connect.
Now when your done go to that firmware update and the Upgrade button should be Lit up once again.. and hope this time the upgrade works.. if not. well repeat all steps again.
Note: Be sure the Battery is FULLY charged, plugging it to a power outlet doesnt do the trick. If the battery is to low the firmware will say it wont proceed because of battery. Another creative dumbass programming.

On your desktop.
. Right click My Computer.
2. Click on Hardware Tab
3. Click Device Manager
4. Click Uni'versal Serial Bus Controllers +
5. Right Click Each of them and Click Unninstall
6. Restart your computer (press Windows button and use keyboard and select Shutdown)
7. Windows will automatically re-install USB drivers. Make sure Nomad Is not Connected
8. Go Back to Device Manager, and plug in your Nomad. Window will detect it and place it under MTP Devices.
9. Creative Mediasource Will not Detect it.
0.Right Click MTP device and chose Update Driver.
Now go to the firmware upgrade software you downloaded. Must be the latest version, the playfor sure version.
Click the upgrade button.
To use media source, you have to download the playforsure plug in for Play for sure firmware.
Without it, you can only use window media player 0. If you dont have window media player 0, you have to download it.

Nomad Jukebox Zen Xtra Firmware Update Issue

My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
This is my setup:
Kernel version: Microsoft Windows XP, Multiprocessor Free
Product type: Professional
Product version: 5.
Service pack: 3
Kernel build number: 2600
IE version: 8.0000
System root: C:\WINDOWS
Processors: 2
Processor speed: 2.6 GHz
Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
Physical memory: 3072 MB
Video driver: ATI Radeon HD 4800 Series
Relevant Applications:
Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
Windows Media Format Runtime
Windows Media Player 0
Please advise, thanks in advance,

Problem solved!
I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
. Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
2. Reboot the PC
2. Once rebooted connect the player to the PC
3. right click MY COMPUTER->MANAGE->DEVICE MANAGER
4. Under Windows Portable Devices right click NOMAD JUKEBOX ZEN XTRA, then select Update Drivers
5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
6. Run ZenXtraP4SAudible_PCFW_LB_2_0_03.exe with the player connected
7. I was prompted if I wanted to replace the Firmware with the same version (2.0.03) I said yes... within seconds the player came back to normal.
I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
Final question. Now that the firmware has been updated, am I safe by installing WMP ?
Thanks!

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

Creative Zen Xtra

I have a Creative Zen Xtra. It has been working perfectly, suddenly today the computer is showing it'snot connected. I have Windows XP service pack 2, Windows Media Player . On the rescue mode,I ran clean up, it's still not showing connected. I tried to re load the firmware. I ran reload OS, thendouble clicked on the Plays for Sure firmware on my hard dri've. The firmware did not install, it's stillshowoing it's not connected, I just have the rescue mode showing now with clean up, format. reload OS, and reboot. Any help would be appreciated. Thank you. Bridget Ferrazzano?

im having the same problem. i recently moved to uni, and got a new laptop. But i download the things in the order the next person gives and i still dont have anything and i really need new music on my zen

Creative Zen Xtra stopped loading music with 5.7g space left? H

Ive been using my 30g Creative zen xtra for close to two years loading ripped cds using mediasource. I have .20.8 firmware and have had no problem.Last night with zen showing 5.7 gis of space left I tried to load a few ripped cds as usual using mediasource and usb. The action went the same as usual with mediasorce telling me songs were being tranfered but when completed they were not in player. I tried it a few tims with different usb ports and cords but still songs not in player. The only thing Ive done different is last week I used player interface to delete one cd and it went fine.
My biggest fear is having to reload close to ten thousand songs back into my Zen Xtra if i loose them trying to get transferring to work again. If I use the scandisc feature would that cause my library to need to be reloaded?Perhaps i should just leave well enough alone and just use the zen as a player of all my music and not try to fix it. I know there is 5.7 gigs of space left,I have been encoding my songs at 96 bites so space should not be an issue.Any help would be greatly appreciated. thanks [email protected]

mattg3 wrote:
Would clean up from recovery mode help solve this problem without loosing my music content?
Hard to say whether it will help but you can try. Cleanup shouldn't delete any of the content unless the player has gone completely haywire.
Jason

How does someone become a beta tester for Zen Xtra Firmware

I have a lot of experience in Hardware/Software integration and am interested in becoming a beta tester for Zen Xtra firmware. Is there someone that a mod could put me in touch with to pursue this oppertunity?
Thx in Advance
Dustin

There is a beta programme, but I'm not sure how you apply to be a tester.
At a guess Creative pick people they know, or if they need to recruit they'll post on the forum.

Creative ZEN MX Firmware 1.01.06 released

Hello Everyone,
There is a new firmware available for download.
Creative ZEN MX Firmware .0.06
Filesize : 29.6 MB
Release date : 2 Jul 09
File Name : http://support.creative.com/Download..._L22__0_06.exe
This download contains an improved version of the firmware found on your Creative ZEN® MX player. It improves the overall stability when playing from a memory card. For more details, read the rest of this Web release note.
Fixes:
Improves the overall stability when playing from a memory card.
Enables firmware upgrading on Windows 7.
Enables support for non-unicode Japanese characters.
Enhances the Album Art support.
Improves support for JPEG (.jpg) photos.
Requirements:
Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later USB port Creative ZEN MX player
Note:
Before you upgrade the firmware, back up your player's contents. To install this firmware, do the following: Download the ZENMX_PCFW_L22__0_06.exe file to your local hard disk. Close all application windows that are currently running on your computer. Connect your player to your computer. Double-click the downloaded file and follow the instructions on the screen.

Hello Hermifrm,
Please check the requirements for the firmware above. It only works on the following OS: Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later. Try updating your MX on an XP or Vista machine. Welcome to Creative forums!

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
<i>. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 </i>
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
<i>with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.</i>

Creative ZEN Mozaic Firmware 1.06.01 relea

Hello Everyone,
There is a new firmware for ZEN Mozaic available for download in the support section.
Creative ZEN Mozaic Firmware .06.0
File Name : ZENMozaic_PCFW_L22__06_0.exe
<span class="DownloadSizeBox">Filesize : <span class="DownloadSizeText">5.57 MB
<span class="DownloadSizeBox">Release date : 5 Dec 08
<span class="DownloadSizeBox"><div class="DownloadText"><div id="ShortDesc">This download contains an improved version of the firmware found on your ZEN® Mozaic player. It improves the battery charging process. For more details, read the rest of this Web release note.
<div id="DetailedDesc">Fixes:
Improves the battery charging process. <
Enhances the playback pattern for the shuffle playmode.<
Requirements:
Microsoft® Windows Vista®, Windows® XP Professional x64 Edition, Windows XP Service Pack 2 or later <
USB port <
Creative ZEN Mozaic player<
Note:
To install this firmware, do the following:
Download the ZENMozaic_PCFW_L22__06_0.exe file to your local hard disk. <
Close all application windows that are currently running on your computer. <
Connect your player to your computer. <
Double-click the downloaded file and follow the instructions on the screen. <
<

Hello Hermifrm,
Please check the requirements for the firmware above. It only works on the following OS: Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later. Try updating your MX on an XP or Vista machine. Welcome to Creative forums!

Creative ZEN Mozaic Firmware 1.06.01 releas

Hi everyone,
There is a new firmware update for the ZEN Mozaic available in the download section.
Creative ZEN Mozaic Firmware .06.0
Filesize : 5.57 MB
Release date : 5 Dec 08
File Name : ZENMozaic_PCFW_L22__06_0.exe file to your local hard disk.
2. Close all application windows that are currently running on your computer.
3. Connect your player to your computer.
4. Double-click the downloaded file and follow the instructions on the screen.

Hello Hermifrm,
Please check the requirements for the firmware above. It only works on the following OS: Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later. Try updating your MX on an XP or Vista machine. Welcome to Creative forums!

Creative Zen Xtra 30gb

Hi,
I'm wondering if any techie guys can help me out here. I bought a 30gb Creative Zen Xtra about 4 years ago. I used to regualy syncronize it with my pc at home. Then one day my hard disk on my PC decided to give up the ghost and died. I carried on using my mp3 player as it was for a while without actually resetting the connection up with my PC. Then one day went about sorting it out but whilst i was in the process, which I would start and often come back to whilst trying to get all the correct drivers etc, it was plugged in via USB and must have fallen off my computer desk and unfortunatly ripped the USB connection component from the mp3 players board. As it was quite an old player anyway I thought i'd have a go at repairing it myself, rather than spend money on what is esentially a bulky 4 year old mp3 player, but I have since given up trying to repair it. Although now I would like to try and transfer the mp3's, which are on the fujitsu 2 /2 inch IDE, dri've to my PC. I have tried using an IDE to USB converter to try and connect it as an additional dri've on my PC which it detects but won't bring it up as an additional dri've (i assume because it's not NTFS or FAT32 formatted). I have also tried using Linux based Fedora to try and mount the dri've, also without any luck (although i'm not overly familiar with using fedora). Does anyone have any ideas as to how I can get the information off my dri've, as I would like to buy a new Creative mp3 player and just transfer all these mp3's from my computer rather than have to re-record the hundreds of cd's I had uploaded over time to my Zen Xtra. Also if I have posted this in the wrong section please let me know and I will move the post. Cheers, Gary.Message Edited by hirsty on 09-27-200704:42 PM

I don't know but I certainly hope so!!! It really sucks that my Zen Xtra was bought 2 months too soon and doesn't work with Napster to go!!! I am reallllly hoping that Creative and Napster will work together so that all the creative models will work with Napster to Go!

Creative Zen Vision M not fully charging

(Creative Zen Vision M not fully charging( Hi, I recently bought a refurbished ZVM that doesnt seem to charging properly. When I first got it, it hadnt been charged in quite some time so the battery was overdead. My PC couldnt detect it when I connected it via usb and it didnt even start charging at all. I then connected it to a wall charger and it finally started charging. The strange thing is it never fully charges. I've charged it twice now, both times for at least about 2 hours, and the battery doesnt go more than 50%. And when I connect it to my PC to transfer songs, instead of resuming its charge, my battery runs out. Is this a case of a faulty battery? I li've in Australia and I bought it from the USA. I would prefer not to go through the trouble of returning it if I could. Anything I should do like leaving it to charge for an even longer time? Also one more thing I should mention. When I remove the wall charger and plug it back in, it takes the ZVM sometime to detect it, about 30 minutes or so, and start charging again. Any help or suggestions would be greatly appreciated.

I have the exact same problem. I just mailed mine in for repair today.

Creative Zen Xtra Firmware not updat

Similar Messages

Maybe you are looking for