Creative Zen Xtra Firmware Upgrade Problems v1

While trying to upgrade the firmware on my Creative Nomad Jukebox Zen Xtra, there was a problem with the upgrade. I'm now stuck in rescue mode v.3. When I plug the MP3 player into the computer, Windows will recognize it and asks me what to do. I exit that window and try to run the firmware update again. The firmware program tells me "Your player is not connected, please connect your player."? there are 2 options "Upgrade" and "close". Upgrade is greyed out, but close is clickable. I've tried
1. clean up,
2. format all,
3. reload OS and
4. Reboot.
None of those options seems to do me any good. I've uninstalled all the Creative software from my computer, but still no luck. Please help me. I'm doing my best to avoid having to go buy an iPod, but if I can't get my Creative Mp3 player to work, I guess I will have to. I have spent a lot of money between cables, the docking station and the leather case. I'd hate for all this to be wasted, so please help me.
I've tried to "reload the OS" and then clicked on the language the moment the Player told me to start the update. Someone please shed some light on this for me. I've tried email Customer Support. I've searched Google. I've put my best skills on it and of course I've scoured this website to no prevail. Someone help me out.

READ ALL BEFORE PROCEEDING You do need to install the driver. http://support.creative.com/Products...e=MP3+Players# When you get to the page for your player bottom left the manual selection choose Xp & clik submit the driver should be the first one version 2.0.00 .After the driver is installed when you plug in the player check in device manager to see that it shows up there Start>Control Panel> System>Hardware>Device Manager look under Portable Devices or for the name of the player. Use a rear USB Port to assure a good connection. Then run the firmware file on the computer ,choose reload firmware or Os on the player,choose language when player asks for update(the pop-up from windows indicating that it "sees" the device DO NOT CLOSE IT.)

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HILFE......Creative Zen Xtra Firmware Prob

Hallo, leider kann ich nicht englisch, aber meine Hoffnung ist, dass hier jemand deutsch versteht und ich hier Hilfe bekomme. Ich habe mir einen MP3 Player gekauft. Und zwar einen
Creative Zen Xtra 30 GB.
Da ich dachte, dass der Player mit neuer Firmware noch besser funktionieren w rde, habe ich versucht die Firmware 2.0.3.0 zu installieren.
Aber w hrend dem Installieren gab es einen Stromausfall und jetzt geht gar nichts mehr. Jetzt meldet der Player immer: Firmware Problem.
Wenn ich auf Arbeitsplatz gehe, ist der Player aufgef hrt. Aber wenn ich die neue Firmware laden will, erscheint immer: Player nicht angeschlossen.
Ich habe es mit Media Player 9 und 0 und probiert, mit dem gleichen Resultat.
Auf dem Arbeitsplatz erscheint der Player als Nomad Jukebox Zen Xtra. Wenn ich ihn dann durch Doppelklick ffne, erscheint Storage Media und darunter steht 20.0 MB frei von 20.0 MB.
Ich bin eine Hausfrau und habe nicht besonders viel Ahnung von all diesen Dingen. Ich m chte nur, dass mein Player wieder funktioniert und ich meine Musik und meine H rb cher wieder h ren kann.
Bitte, bitte, kann mir jemand helfen
F r eure Hilfe jetzt schon ein grosses DANKE.
Gruss Annemarie
Message Edited by Annemarie on -2-200702:49 PM

German to english translation using babel fish translation
Deutsch-Englisches bersetzung Verwenden bersetzung babel fish
unfortunately I know hello not English, but my hope is that someone understands here German and I get assistance here. I bought a MP3 Player. A Creative Zen Xtra 30 GB. Since I thought that the Player with new firmware would work still better, had I tries the firmware 2.0.3.0 to install. But during installing there was a power failure and goes now nothing at all more. Now the Player always announces: Firmware problem. If I go on job, the Player is specified. But if I the new firmware to load wants, always appears: Player not attached. I tried it with Media Player 9 and 0 and , with the same result. On the job the Player appears as Nomad Jukebox Zen Xtra. If I it then through doubleclick open, STORAGE appears Media and among them 20,0 MT stand freely from 20.0 MT. I am a housewife and have not particularly much notion of all these things. I would like only the fact that my Player again functioned and I mean music and again can hear my hearing books. Please, please, someone can help me For your assistance now already a large THANKS.
the firmware update only works using Windows XP.
Go to the control panel, then add remove programmes
remove windows media player , then re-start your computer
remove windows media player runtim and re-start your computper
remove all creative software from your computer, and re start your computer
Translation bersetzung
die Arbeiten des Mikroprogrammaufstellungupdates nur mit Windows.xp.
Gehen Sie zur Steuerverkleidung, f gen Sie dann entfernen Programme entfernen Fenstermittelspieler , wiederbeginnen dann Ihren Computer entfernen Fenstermittelspieler runtim und wiederbeginnen Ihr computper entfernen alle kreati've Software von Ihrem Computer hinzu, und Re stellen Ihren Computer an
downloaden Sie die playsforsure Software von der creative Web site, und bringen Sie es an
versuchen Sie das Mikroprogrammaufstellungupdate noch einmal
Aufmerksamkeit! Sobald Sie das Mikroprogrammaufstellungupdate (2.0.3) beginnen, das alles aus Ihrem Spieler gel scht wird, wenn Sie havent eine Kopie auf Ihrem Computer erhielten, sollten Sie versuchen und fr here Mikroprogrammaufstellungversion, die mit beginnt. wenn dieses doesnt owkr dann Sie verwenden mu , verbessern die 2.0.3.0 Mikroprogrammaufstellung als oben.
Hoope I verstehen Sie dieses, wie es auf dem Internet bersetzt wurde http://babelfish.altavista.digital.com/tr

Creative Zen Microphoto - "Firmware upgrade failed&qu

Hi,
two days ago my Zen Microphoto started in "Recovery Mode".
I had no means of getting out. I first selected "Clean Up" and rebooted, still "Recovery Mode".
Then I downloaded the latest firmware version for it:
ZENMicroPhoto_PCFW_L6__3_0.exe
Then I selected "Upgrade Firmware", acknowledged with "Yes", the firmware was deleted, but the windows firmware application said "no player connected" after connecting the player.
Okay, after googling a bit, I found out that I needed to downgrade from WMP to WMP 0.
I (painfully) did this and after installing an additional Registry Key via fixup.cmd the
ZENMicroPhoto_PCFW_L6__3_0.exe
detected the player (hurray!). It showed "Current Player Firmware Version .20.0 " and "Upgrade File Version .3.0".
When clicking on "Upgrade" at the windows application, the blue progress bar appeared and the player showed "Recovery Mode" and a blinking USB logo.
What it did NOT show afterwards was a gear symbol with "Upgrading firmware" (which I found on a screenshot in the internet).
When the blue progress bar of the windows firmware upgrade application reached about 85% it halted and after minute the windows firmware application showed "Firmware upgrade failed!" while the player only showed a black screen with "Recovery Mode" and the green battery symbol at the top.
I also tried the same procedure with
ZenMicroPhotoP4S_PCFW_LB__20_0.exe with the same result: "Firmware upgrade failed!"
Any ideas how to "repair" the player
Toddl
Message Edited by Toddl on 04-2-2008 09:40 AM

I have this same problem except with the Zen Vision: M. Any help would be appreciated.

Creative Zen Xtra Firmware not updat

Hi everyone,
After a few months of disuse I got out my old Zen Xtra 30GB. I turned it on and it booted to Rescue Mode. I formatted everything and erased the OS. Now when I plug the player in (After installing the most recent drivers) Windows recognises it and Media Source makes a half-hearted attempt at syncing it, but when I try to update it with the latest PlaysForSure firmware the updater first gives me "Your player's current firmware is the same as this version. Do you want to continue?". I click yes, and the firmware updater says "Your battery levels are too low. Please charge your batteries before you proceed."
Obviously I can't charge the batteries while in Rescue Mode, so I am unable to proceed with the firmware update. The player is plugged into the mains as I do this. The player appears in Media Source (latest version) and in the device manager without a malfunction sign or anything. Also the old version of the firmware updater before PlaysForSure doesn't recognise the player.
Is there anyway to bypass the battery level check so I can install the firmware? Thanks.

You won't believe but I had the same problem just couple of days ago with the same player (but 40 gigs). I was confused just like you, so I tried to format the disk again (while connected to PC) and reloaded the OS. Then a message appeared like 'Now you can update your firmware' or something like that, so I ran the firmware from PC, and no message about a battery level appeared, and the firmware was updated correctly. Try it, and let me know if it's OK! Good luck!

Creative Zen Touch Firmware Upgrade version 1.01

Hi Everyone,
Just to make you aware, a new Zen Touch firmware has been posted on our site:
<TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>ZenTouch_PCFW_L4__0_03.exe</B></TD></TR>
<TR>
<TD colSpan=2> ZENT-FWARE--L4
<DIV id=ShortDesc>This firmware upgrades your Creative Zen Touch player for improved functionality.
<DIV id=Fixes>
<EM>Fixes:</EM>
Improves player functionality when the Random and Next buttons are pressed.
Resets the Custom EQ settings when resetting your player's settings.
Improves the display order of the Touch Pad sensitivity settings.
Improves the continuous playback of WMA and MP3 tracks.</LI>
<DIV id=Notes>
<EM>Requirements:</EM>
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me)or Windows 98 Second Edition (SE)
Available USB port (version . or higher)
Creative Zen Touch installed</LI>
<EM>Note:</EM>
To install this firmware update, do the following:
Download the ZenTouch_PCFW_L4__0_03.exe file into your local hard disk.
Connect the player to your computer.
Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
</LI></TD></TR></TBODY></TABLE>
Cat

'Thanks a million for the link, KokChoy-CL! You are now on my X-mas present list.
I have been using the .0.03 firmware, but recently I read http://forums.creative.com/t5/MP3-Players/Zen-Touch-Custom-EQ-Frequencies-Wrong/m-p/64205" and wanted to try out the .00.06 firmware. Comparing from memory and using custom EQ, lows and mids sound much more clear now while bass is a bit more on the light side.

Creative Zen Xtra Firmware Failure/Reload OS- Here's the how to fix

I know all of you must be excited just reading the word Fix.
Alright here is a very simple guide how to get that "upgrade button" back on the firmware upgrade software.
Considering that you have reached this point because you tried and failed to load firmware 2.0.3.0 because creative sucks.. well i have more bad news for you.. the only way that players is going to work now is you have to retry that crappy firmware and hope it'll work once.. so have it ready on your desktop. Remember you can't revert to old firmware.
OK, now the most important thing is requirements: You need to have all of these requirements:
.Win XP SP2
2.Window Media player 0 with all the updates (go to microsoft and update it!)
Now you need to go to Device Manager, while your player is connected to your PC and find that MTP (ussually all the way at the bottom of the list). higlight it and update it's drivers (requires internet connection)
After doing that, you would have to Delete all of your USB Controllers. It is not messed up, but it is the only way for creative crappy software and player to re-connect.
Now when your done go to that firmware update and the Upgrade button should be Lit up once again.. and hope this time the upgrade works.. if not. well repeat all steps again.
Note: Be sure the Battery is FULLY charged, plugging it to a power outlet doesnt do the trick. If the battery is to low the firmware will say it wont proceed because of battery. Another creative dumbass programming.

On your desktop.
. Right click My Computer.
2. Click on Hardware Tab
3. Click Device Manager
4. Click Uni'versal Serial Bus Controllers +
5. Right Click Each of them and Click Unninstall
6. Restart your computer (press Windows button and use keyboard and select Shutdown)
7. Windows will automatically re-install USB drivers. Make sure Nomad Is not Connected
8. Go Back to Device Manager, and plug in your Nomad. Window will detect it and place it under MTP Devices.
9. Creative Mediasource Will not Detect it.
0.Right Click MTP device and chose Update Driver.
Now go to the firmware upgrade software you downloaded. Must be the latest version, the playfor sure version.
Click the upgrade button.
To use media source, you have to download the playforsure plug in for Play for sure firmware.
Without it, you can only use window media player 0. If you dont have window media player 0, you have to download it.

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
<i>. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 </i>
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
<i>with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.</i>

Creative Zen Xtra USB Driv

I need USB drivers for this player. Can somebody help me?

He is probably having the same problem I am.
All the drivers for the are installed before the player is connected. The Zen Xtra is connected afterwards.
The player connects with Windows XP, is recognized as the Creative Zen Xtra, but when after telling the system to install the drivers, it wants to connect with Windows Update to continue. After the attempt, it says that the drivers for the device were not found.
Looking in the Device Manager reveals that the Zen Xtra has a Code error - The Device is not Configured Properly. All the driver details are Not Available/Unknown.
I have attempted to install this player on 2 different systems with the same result. The Zen Xtra plays and otherwise functions normally. My Firmware Version is 2.0.03. One computer is an AMD64 with Windows XP SP2, the other is an AMD Sempron with Windows XP SPa.
I hope this hel
ps.

Creative Zen Xtra

I have a Creative Zen Xtra. It has been working perfectly, suddenly today the computer is showing it'snot connected. I have Windows XP service pack 2, Windows Media Player . On the rescue mode,I ran clean up, it's still not showing connected. I tried to re load the firmware. I ran reload OS, thendouble clicked on the Plays for Sure firmware on my hard dri've. The firmware did not install, it's stillshowoing it's not connected, I just have the rescue mode showing now with clean up, format. reload OS, and reboot. Any help would be appreciated. Thank you. Bridget Ferrazzano?

im having the same problem. i recently moved to uni, and got a new laptop. But i download the things in the order the next person gives and i still dont have anything and i really need new music on my zen

Creative Zen Xtra stopped loading music with 5.7g space left? H

Ive been using my 30g Creative zen xtra for close to two years loading ripped cds using mediasource. I have .20.8 firmware and have had no problem.Last night with zen showing 5.7 gis of space left I tried to load a few ripped cds as usual using mediasource and usb. The action went the same as usual with mediasorce telling me songs were being tranfered but when completed they were not in player. I tried it a few tims with different usb ports and cords but still songs not in player. The only thing Ive done different is last week I used player interface to delete one cd and it went fine.
My biggest fear is having to reload close to ten thousand songs back into my Zen Xtra if i loose them trying to get transferring to work again. If I use the scandisc feature would that cause my library to need to be reloaded?Perhaps i should just leave well enough alone and just use the zen as a player of all my music and not try to fix it. I know there is 5.7 gigs of space left,I have been encoding my songs at 96 bites so space should not be an issue.Any help would be greatly appreciated. thanks [email protected]

mattg3 wrote:
Would clean up from recovery mode help solve this problem without loosing my music content?
Hard to say whether it will help but you can try. Cleanup shouldn't delete any of the content unless the player has gone completely haywire.
Jason

How does someone become a beta tester for Zen Xtra Firmware

I have a lot of experience in Hardware/Software integration and am interested in becoming a beta tester for Zen Xtra firmware. Is there someone that a mod could put me in touch with to pursue this oppertunity?
Thx in Advance
Dustin

There is a beta programme, but I'm not sure how you apply to be a tester.
At a guess Creative pick people they know, or if they need to recruit they'll post on the forum.

Creative ZEN MX Firmware 1.01.06 released

Hello Everyone,
There is a new firmware available for download.
Creative ZEN MX Firmware .0.06
Filesize : 29.6 MB
Release date : 2 Jul 09
File Name : http://support.creative.com/Download..._L22__0_06.exe
This download contains an improved version of the firmware found on your Creative ZEN® MX player. It improves the overall stability when playing from a memory card. For more details, read the rest of this Web release note.
Fixes:
Improves the overall stability when playing from a memory card.
Enables firmware upgrading on Windows 7.
Enables support for non-unicode Japanese characters.
Enhances the Album Art support.
Improves support for JPEG (.jpg) photos.
Requirements:
Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later USB port Creative ZEN MX player
Note:
Before you upgrade the firmware, back up your player's contents. To install this firmware, do the following: Download the ZENMX_PCFW_L22__0_06.exe file to your local hard disk. Close all application windows that are currently running on your computer. Connect your player to your computer. Double-click the downloaded file and follow the instructions on the screen.

Hello Hermifrm,
Please check the requirements for the firmware above. It only works on the following OS: Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later. Try updating your MX on an XP or Vista machine. Welcome to Creative forums!

Question about Creative Zen Xtra (60 G

Hey guys, I am seriously considering buying a Creative Zen Xtra, but I had one question: Does the Xtra play Mp3 VBR's? I have a lot of these, and I want to make sure they are compatible. Thanks, cya.

Yes, all Creative's players play VBR files.

Any alternate sites that sell good Creative Zen Xtra case

Besides the included Travel Case, I'm wondering if there are any other cases made for the Creative Zen Xtra mp3 players. Thanks!

Yep the Vaja cases are awesome, with an awesome price tag
I would love to get one for my Rio Karma though (when the mortgage comes through )

Creative ZEN Mozaic Firmware 1.06.01 releas

Hi everyone,
There is a new firmware update for the ZEN Mozaic available in the download section.
Creative ZEN Mozaic Firmware .06.0
Filesize : 5.57 MB
Release date : 5 Dec 08
File Name : ZENMozaic_PCFW_L22__06_0.exe file to your local hard disk.
2. Close all application windows that are currently running on your computer.
3. Connect your player to your computer.
4. Double-click the downloaded file and follow the instructions on the screen.

Hello Hermifrm,
Please check the requirements for the firmware above. It only works on the following OS: Microsoft Windows Vista, Windows XP Professional x64 Edition, Windows XP Service Pack 2 or later. Try updating your MX on an XP or Vista machine. Welcome to Creative forums!

Creative Zen Xtra Firmware Upgrade Problems v1

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