Credit Balance Refund

Allarmed to see that so many customers are having problem getting refund of their credit balances.  Can anyone one post the Verizon policy on this? I terminated my service last month and have not been able to get an answer when I am going to get back my $70 credit balance bacik. Upto now I had a very good experience with Verizon so am quite shocked to see so many negative postings.

Hello ajohnson83
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

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    We do have customers who pay several months in advance (when they are out of town and donu2019t want to have their services disconnected). 
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  • ITunes not using credit balance, charging card instead

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  • Credit balance $21.82 pending for a month

    Verizon Account Number - 
    {edited for privacy}
    I cancelled my  verizon FIOS account in early October and returned my equipment. I have a credit balance of $21.82 on my december statement and would like to get that refunded to my credit card account on file. Can you please get this done asap?
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    Hi monterey01,
    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions please contact Verizon during normal business hours.

  • Credit balance on unused account in I Tunes

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    You need to contact Apple, we are only users here.
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    How do you get a check issued to return a credit balance after service is discontinued?

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  • Cancelled account still reads 'Suspended' and balance refund question

    I cancelled my account a couple of weeks ago, but my account still reads 'suspended' on my wireless page. Second, CSR told me to bring my two Iphones into a retail outlet to get rebate $ for them. I did that today and the retail store scanned two "gift cards" for $100 into my account. Now my account balance shows a $200 credit and suspended. What are my options? Do I need to recall CSR to confirm cancellation of account? And how do I get the balance refunded, or will it be charged back to my credit card on file?
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    The suspended message will be on your account until the bill closing date of your account. Then it will fall off.
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    A couple weeks ago, I wanted to check my Apple ID credit balance but have been unable to successfully coerce the iTunes store to tell me what it is... 
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    Gifting : http://support.apple.com/kb/HT2736

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    Hi ,
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    My daughter received an Itunes giftcard for Christmas. I mistakenly added the card to my Apple id instead of hers and was told by Itunes support that they
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    Thank you for replying, Niel.
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  • How to rent movie on Apple TV (3 Gen) using credit balance in iTunes account

    HOW TO USE TEH CREDIT BALANCE AS PAYMENT FOR A RENTAL ON AN APPPOLETV GEN3.

    Hello Geneber,
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    iTunes Gift balances - Apple Support
    Take care,
    Alex H.

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