Credit Balance Won't Update

I can't pre-order Madonna's Confessions on a Dance Floor and get the new single because each time it say that my credit balance is out of date and to say "ok" to refresh but it still allows me to buy other music so I am confused! and frustrated! Anyone else have problems with madonna?

I'm having the exact same problem! Tried logging out and loggin in again and multiple restarts but nothing seems to be working.
Wonder if it's something about the "pre-order" functionality?
Help!

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HT1311 I want to change store back to UK but it won't let me. It keeps saying I have a store credit balance that I have to spend before changing stores. What do I do?

I am in the UK and I wanted to view an app but it said it was only available in US stores and it asked me if I wanted to change stores. So I stupidly chose yes so I could see the app. Terrible mistake. It was a rubbish app and I can't change my store back to the UK store, because of this, I cannot update my apps that aren't from the US store and it really frustrates me.
I've done what apple has said. Log out, sign in, change country/region to selected store but that didn't work. It said:
You have a store credit balance; you must spend your balance before you can change stores
What do I do?

Oh and I do not want to clear my balance, I have quite a lot left on there.

I am trying to change my apple id Country. but it says " you have a store credit balance, you must spend your balance before you can change it." i don't wanna use it to change my country. by the way i can't update any of iPhone apps. need help

I am trying to change my apple id Country. but it says " you have a store credit balance, you must spend your balance before you can change it." i don't wanna spend it to change my country. by the way i can't update any of iPhone apps. need help

It's strange because I can change my AppleID country without this message.
So what to do? Just try to do this again, but on another device. You may also erase cookies and history of your browser.
I hope it will be helpful, good luck!

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi everyone,I have an Iphone 4S,when I updated iOS 7 my phone got slow,so please help me how to downgrade it to 6.1.3 or 6.1.3,I have another problem with iOS 7,I cant request my credit balancing,when i type *101

Hi everyone,I have an Iphone 4S,when I updated iOS 7 my phone got slow,so please help me how to downgrade it to 6.1.3 or 6.1.3,I have another problem with iOS 7,I cant request my credit balancing,when i type *101# automatically calls and says "this number dows not excits",I wnat iOS 6.1.2 back ..

sorry for my bad english ..

Why must I give an updated Credit card for an update on an app I already purchased? I have no outstanding balance.

Why must I gave an updated Credit card for an update on an app I already paid for? Are they trying to charge me again? I have no balance and I am not purchasing any new apps.

They aren't charging you twice. They just want you to verify your security code and expiration of your credit card. Better to make sure you personal info is correct then have a stranger try using your account.
From the iTunes menu bar click Store / View My Account then click: Edit Payment Information.
Make sure all the data is available then click Done.

Paid, but Skype credit balance not updated

the skype name is [Private information removed]. i made a purchase 2 times last night here and the money was taking from my account but i did not receive the credit rather they told me that i have excedded my limit for the month. can i have my money back or you top up my credit?
[Topic title updated by moderator to be more descriptive. Original topic title was: "Hello"]

hello, i need my money back into my account as i made a payment and it was not deliever. my account name is [Removed for privacy], i need my money back or pls deliver my other.Thanks.

App Store won't update my apps. Keeps asking me update card info. However when I do it keeps decking card. I have checked card to what I have entered. Starting to annoy me

App Store won't update my apps. Keeps asking me update card info. However when I do it keeps decking card. I have checked card to what I have entered. Starting to annoy me

Hey Duddy1888,
Thanks for the question. Try changing your payment information to “None”. If you are unable to select “None” as a payment option, see the following resource:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/TS5366
Using an existing iTunes Store or App Store account
If you have an unpaid balance or payment due, you can't select None as your payment type. To see which order you need to pay for, view your purchase history. When you sign in to the store, you may see a message that there was a billing issue with your last order. Click the Billing Info button to see the order.
After you pay for the order, you can change your payment information to None.
Additional Information:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
iTunes Store & Mac App Store: About payment card authorization holds
http://support.apple.com/kb/HT3702
Thanks,
Matt M.

The option 'Display Credit Balance with negative sign" was not activated.

I've encountered with a huge problem after load opening balance.
I forgot to tick the option 'Display Credit Balance with negative sign"
It makes my client's Chart of Account uncommon such as credit balance in Cash Account, AR .....
However, I've search the sap note to solve it as follow:
Description of the bug::
When creating the company in the system the option 'Display Credit Balance with negative sign' was not activated.
Once transactions were created in the system the functionality can not be changed.
Limits of the query:
After running the update query, please restart SBO first and then run the restore 'GL account and bp balances';
otherwise, the cashed value of SBO will not be updated and restore function may not take effect.
1. Meaning of restart SBO => restart SBO Service Manager right?
2. Please help me please to find "The restore G/L account and bp balances" form. Where is it?;
Thank you

Hi,
I would think that you are following the PEQ instructions for note 970813, correct?
If this is the case and you are using 2007 then you will find the restorev in the top menu; Help -> Support Desk -> Restore. You will find the functions here. Please note that this should only be used on direct instruction from support or a note like in this case. A backup should also be taken before running restore.
Regards,
Jesper

Lumia 520 eating phone credit/balance

Hey.
I recently bought Nokia Lumia 520. It's quite awesome phone. But there's one problem. My phone credit/balance keeps somehow decreasing a bit even though I haven't called or sent any messages. It eats about 10 cents in 6 hours. I have shut every other background application except Whatsapp.
I'd appreciate your help!
Solved!
Go to Solution.

Hi @Armqus ,
e-mail sync, reporting the location to Microsoft, updating live tiles, and definitely WhatsApp!, there are several built-in features of smartphones that eat small chunks of data.
Possible workarounds is to turn mobile data off or turn power save on with the "always" option selected, but the only real solution is to get a data plan from your provider to fully enjoy the phone without extra bills.
Hans

I have a credit balance, but iTunes is asking for a code

I have a credit balance from a Christmas gift card, but iTunes won't subtract from the balance, it's charging the credit card that I have on-file

Is it charging your card, or is it simply asking you to verify your credit card info?
Itunes verifies you account using your credit card info.

Ios 7 no longer displays my credit balance after I send/call, why?

I am a pay as you go customer. Since I have updated my phone to ios7, I am no longer notified of my credit balance each and every time I send a message or end a call. why is this and is there a quick fix?
Regards

Hi. I have a further update!
I called Tesco they had me call the handset techs but they couldn't help and thought it was a billing/account/notification issue so I was transfered. I then spoke to a helpful tech support person who reset the notifications (which they do centrally) and restarted the phone. No effect. The on chatting she implied that O2 was probably still checking out the 7.02 update and the compatibilities of the update. She pointed out that the carriers are often behind the Apple curve as Apple calls the shots on updates, whereas the carriers directly influence the rate of Android and Windows Phone releases. She said they could provide no more help and that I should contact Apple in case it was a known issue at their end.
So I have two live chats today with Apple USA. Awesome support. Very nice experience but no solution. They agreed with my diagnosis that the issue was either carrier settings or Apple software. We ran a suite of diagnostics and they thought it seemed the "show balance" screen was crashing or causing error. They had be restore a vanilla 7.02, which I did. I then blasted through setup avoiding restoring backup. I only added in wifi and the icloud account for running diagnostics. I did this twice, first eschewing the Tesco carrier update, no effect. The second time I accepted the carrier update, no effect.
I have just restore for the third time and re-established my data from the backup. No effect.
Had another live chat with the States as UK support is shut. They said I have done everything possible and that they was to escalate to the software engineers. However, I need to call in for that. I have pdfs of all the records and the support IDs. But to be honest the phone works in all other ways and I don't want to RMA it. I am convinced more that ever that the issue is a carrier setting issue. The settings, sim, apps and data are identical but work on an iPhone 5 and not an iPhone 5s. I just think O2 and its partners need to tweak the carrier settings or notifications somehow for the 5s. As a result I'm tempted to hold out for future updates.
Any thoughts or solutions out there?

Change location with credit balance

I recently moved to the UK from NZ and updated my i-phone system to ios6. Due to this I now need to change my location to the UK so that I can purchase items from the app store. My problem is that I can't change the location because I have a cridit balance of $21. How can i change my location so that i can make purchases. I don't eve care about the credit balance?

Click here and request assistance.
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When i download an app its says Your credit balance is out of date.

i downloaded ios 5.1.1 earlier help please help ? i bouhgt a 15 pound itunes card and i downloaded the update after that ?

Rick Friele wrote:
When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?
I think this has to do with having a gift card balance. When I did not have a gift card balance, I was able to use the "update all" button. Then I redeemed an iTunes card and got the same message you did, but I was able to update each app individually. When I used up my iTunes balance and it was back to $0, I was able to use the "update all" button again.
The update process on iTunes and the iPhone is very buggy. I can't get any of my updated Apps to sync with the iPhone today. I hope they get this worked out soon.

"Your credit balance is out of date" message

When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?

Rick Friele wrote:
When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?
I think this has to do with having a gift card balance. When I did not have a gift card balance, I was able to use the "update all" button. Then I redeemed an iTunes card and got the same message you did, but I was able to update each app individually. When I used up my iTunes balance and it was back to $0, I was able to use the "update all" button again.
The update process on iTunes and the iPhone is very buggy. I can't get any of my updated Apps to sync with the iPhone today. I hope they get this worked out soon.

Credit Balance Won't Update

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