Credit block should not prevent service order creation

An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

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Credit block should not require for Credit card paid sales order

Dear friends,
my client want that sales oder with credit card payment should not block sales order for credit management reasons. Hoe can it be configured.
Regards
rdc

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

Prevent Service Order Creation

Hi Expert,
I'm using the DBM5 and need some advise and assistance on the DBM order creation. How to block or prevent user from creating new DBM order if the customer exceed credit limit.
Your assistance is very much appreciated.
Thank you.
Ab Rahman

Hi Abdul,
for this we need to implement the following BADI:
/DBM/BADI_OE_ACTION_PREPARE
While creating the Implementation set the FILTER as:
Action: ORD_NEW
CheckStep:1.
This will surely help.
Regards,
Prakash Pandey

User should not delete Sales orders in CRM before May 2014.

Hi,
We have requirement in CRM i.e. user cannot delete Sales orders before may 2014 in SAP CRM.
Recently we have implemented Credit Check management in ECC (Cash n Carry Process especially for some customers)
Normally we do create orders in CRM it should be replicated to ECC, based on FD32 credit value in ECC, CRM order should give credit check massage.
go through the below notes n help us where to change BADI in CRM, plz.
We like to add a scenario where prior to April’14 period, user can not cancel/delete any order in CRM, so that the order cancellation data will not flow to SAP and below problem can be resolved.
While checking the credit Exposure of the INDL Customers, we found in some cases, user has deleted few old orders in CRM which creates a open sales order value as Negative in SAP System. Due to this for a customer, if there is ZERO credit limit, ZERO outstanding, ZERO liability, Credit Exposure is become Negative as open order value is there. In CRM order is being raised and credit block is not appearing if the order amount is below the Credit exposure.
Request you pls maintain the open Sales order value as ZERO for the INC customers (as per attachment list) for those who have a NEGATIVE open sales order value.
For the open Sales order Value which are POSITIVE, keep these as same as these are customer’s actual & current open orders.
NOTE: If user delete before may 2014 sales orders, all the deleted order values will be added to FD32 (Credit exposure -Negative),then user can able to raise sales orders for that value also.(It cannot be happened)
Regards,
JK

Hello JK,
I guess you can play around with the standard. You need to create a separate PFCG Role which only contains sales order related authorization object. Basically removing sales order related authorization object from the main primary PFCG role. And then controlling the secondary PFCG Role which only have sales order object. Controlling sales order PFCG role with validity period. Below is the screen shot of the PFCG role where you can maintain the validity period of the PFCG role for the specific user assigned to it.
I hope this solution was helpful for you!
Regards,
Neha Gupta

Automatic creation InternalOrder inECC after Service Order creation in CRM

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After Service Order creation in CRM, the automatic creation of Internal Order in ECC not happening, needs to be do the related settings. Can anybody share the stepts for the same to do the settings.
rgds,
balu

Hello balu,
Have you released all items?
Also,please make sure that against the item category "Assign BW/CO" is set to Service.
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Service Order Creation through Sales Order...

Hello,
I got one requirement it is , we need to copy the account assignment (WBS element ) from sales order line item to service order line item . Morever same wbs element should be used to create automatic settlement rule in service order.
This should also work even if user changes the WBS element later. i.e, updated WBS element should again update service order and settlement rule automatically.
I tried to use Exit MV45AFZB and routine USEREXIT_MOVE_FIELD_TO_COBL, but still i am not able to see the data in service order Location tab, Object tab.
I checked the table ILOA, its not getting updated when creating Service order via sales order.
I am not able to see any fields value coming on Service order screen when creating through sales order.
Regards,
Sujeet Mishra

Hi ARC,
Here the issue is that, Sales Order is getting created but while sending the Order num. to Webpage through web service then rasing below Exception.
Runtime Error UNCAUGHT_EXCEPTION
Except. CX_SOAP_CORE
Date and Time 07.05.2008 20:13:24
ShrtText
An exception that could not be caught occurred.
What happened?
The exception 'CX_SOAP_CORE' was raised but was not caught at any stage in the
call hierarchy.
Since exceptions represent error situations, and since the system could
not react adequately to this error, the current program,
'CL_SOAP_TRANSPORT_EXTENSN_ROOTCP', had to
be terminated

Service order creation based on counter reading assigned to the Ibase.

Hi All,
I've created a service contract (ZXXX) with the item category (ZIT1) of service plan.
In the item category (ZIT1) definition i've copied the standard item cat. of service plan (SPLA) and assigned the standard date profile SERVPLAN to the item category.
Requirement - Service order has to be created automatically if the counter reading assigned to the Ibase is greater than counter reading that is maintained in the service plan template that is assigned to the service plan product(Item) in the service contract transaction.
Master Data -
Service Interval Template - Created service plan template for counter based interval and maintained the interval as 100HR.
Assigned the template to service plan product(item) which is assigned in the service contract.
Created a counter ID and assigned the counter to the Ibase.
In the item date profile SERVPLAN , I've assigned the date rule (Planned time based on the counter reading) to 'Release date' date type.
In the item action profile ., Action is defined as it should create a service order (ZSER) with the template defined in the item if the (Release date =< today's date) as start condition.
I've maintained the complete master data.
Now Release date should be picked based on the counter reading of the Ibase assigned to the service plan item in the service contract.
If Ibase counter reading > counter reading maintained in the interval the release date = todays date.
If Ibase counter reading < counter reading maintained in the interval the release date = future date.
which is not happening now in my case. service order is getting created even the counter reading of Ibase is less than the interval.
Please let me know if further more changes to be done to map the scenario.
Thanks
Syam

Hello,
I found the following:
If you fill someting in the fields REFOBJ_IBASE, this value is being converted into a GUID internally
This happens in function CRM_BSP_OIC_1O_SEARCH_FROM_RF
So you have to make sure that the search field REFOBJ_IBASE points towards the field CRMD_SRV_REFOBJ~GUID_OBJECT ( via table CRMC_REPDY )
And even then I have the impression it only works when you only fill the Ibase in the order. When you fill the component there is a different GUID.
In my case I found out it is even more complex, so I will need to create my own search field (extend search structure )
Regards,
Erwin

Service Order Creation through IC Web client

Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
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(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
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Prevent Planned orders creation in Sourcing Org

Hi,
We have a customer requirement as below:
Supply Chain : Org1 <-- Org2 <--Org3
Item Name: X
Item X has demand in Org1 procured from Org 2 by Sourcing "Transfer From"
Item X in Org2 has planned order demand which triggeres a Planned Order in Org2 and to be procured from Org 3 by sourcing type "Transfer From" and it will create a Planned Order in Org3 which has sourcing "Buy from" External supplier.
Org1 : Sales Order -->Planned Order1 for Item X
Org2: Planned Order Demand2 -->Planned Order2
Org3: Planned ORder deamand3-->Planned Order3
Planners are different for Org2 and Org3 wan to do releases indivudually on their own schedules.
Planner in Org2 want to ensure Planned order3 in org3 not to be released earlier than ISO creation in Org2 for item X.
How to prevent planned order creation in Org3 having transfer planned order from Org2 to org3 for ISO creation.
Need your valuable inputs.
Regards,
Kumar Kancherla

Hi Kumar
If I understand your question, the requirement is not truely about Planned Order Creation but releasing a planned order in Org3 before ISO is recieved in Org2 from Org1?
This is more of a business process issue than planning since plan will provide a replenishment suggestion when there is a requirement based on sourcing rule. I'm assuming that these 3 orgs are planned in single ASCP Plan.
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I re-iterate that this issue is more of a discipline that planners need to use their discretion and due diligence to collaborate with other planners to ensure that lower level supplies are released only after a firm demand is released from higher level.
Please feel free to let me know of any further concerns in this respect.
Thanks
Navneet

BAPI for Service order creation

Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
Prakash

Hi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin.

System should Not copy sales order header text

Hi all,
My requirement is system should not copy sales order header text while copying sales order to sales order with same order type.
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Regards
Nishad

Hi,
You can do it via standard SAP configuration.
Transaction VOTXN.
In the access sequence you have the corresponding Text ID added with "Text Object" VBBK. That's the reason why you are copying text.
Change the entry.
Check below link on how exactly to do that. This doc says about how to copy customer text to the sales order. But procedure is same for you as well. Just the object is different.
[Text type config|http://learnsaptips.blogspot.com/2010/09/text-type-configuration-in-sap.html]
Hope it helps!
Best regards,
Rahal

With out goods issue for order system should not allow for order confirmati

Dear all
with out goods issue system should not allow for order/operation confirmation.
how it is possible.
Regrads
Srinivas

Dear ,
In some cases we required to do confirmation or TECO without GI .
We can change it as per req using user exit
Regards,
Ishwar

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

Help with validation of service order creation

Dear All,
I am working with creation of service order under service professional and got a requirement where
1) I need to validate the quantity from BOM table comm_il_momitm. and
2) Same product (product id) should not be called more than once, that is if the user selects same product once again it must throw an error.
Please find the screenshot below
Regards,
Naveenn

Hi Benoit,
I give you my exact requirement,
i need to validate quantity field entry (in above table) based on compon_qty field in comm_il_bomitm table.
I tried to implement it using eh_onsave method in component BT116H_SRVO but it is displaying error message even the quantity is equal the compon_qty whereas it should display error only when it exceeds compon_qty.
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Regards,
Naveenn

Pricing Redetermination while releasing credit block of a 3rd party order

Hello,
The issue as is follows:-
I have a sales order, that is a third party order (PR created, the PO ..etc). The pricing is automatic, but can be edited in the condition screen of the sales order. Some times we maintian the price directly in the order (rarely the condition reocrds may not be existing), there are some manual conditios also, like insurance, transit charges ..etc. The issue happens when the sales order goes for a credit block.
We releases the credit block using VKM3, that moment the system crested the PR and re-determines the price. As I can see, the min condition, which I entered the price manually , change sback to ZERO (since the condtition reocrd is not maintained), but the manual conditions remains as it is.
Is there any way we can disable the price redetermination while releasing the credit block? Please let me know if you need more details.
Regards,
SAM

It looks you can use USEREXIT_NEW_PRICING_VBAP in include MV45AFZB to control this behavior. The logic could be, during VKM*, don't carry out new pricing. You can discuss with you ABAP'er on exact coding.
Regards,
OK I take one step back now..The system does the repricing, because the when the credit release happens, the ATP check is carried out again and the quantities are reconfirmed. I assume in your case, when the sales order goes into credit hold, the confirmed quantity is set to zero. You can make the system keep it confirmed for third party sales orders and not pass the requirements to purchasing. Check the routine assigned in t.code OVB8, I assume now in your system, it could be assigned with 101. Change that to 1 and test. If you want the system behaves differently as per business requirement, then copy this routine 1 and create a new one in t.code VOFM for example 901 add additional coding, then reassign in OVB8. Check the results and update the forum. By this way I believe, you need not use any user exit.
Edited by: Shiva Ram on Feb 7, 2012 11:50 AM

Credit block should not prevent service order creation

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