Credit card and Membership of CC

My paid membership on the creative cloud was reset to a free membership.
I couldn't pay my monthly fee because there were some tricky transactions going on on my credit card.
This was because of the attack on the Adobe website.
I asked for a new credit card, but I still don't have it.
Because the problems I have with my credit card are not because I did something wrong. I still want to have my full membership.

Hi Carlo,
Also, I would like to let you know that your subscription is currently active as a full membership only as the Renewals is taking place today and we understand that your Cards are blocked because of the Unfortunate incident that we had . I would request you to kindly Adobe support team and they would be able to provide you with the issue that you are facing .
You can reach out to the support team for this issue @ 800-443-8158.
Cheers,

Similar Messages

I need to change the credit card and credit card holder of our monthly plans.. but i cannot find any billing button. could you kindly advise?

dear all
i need to change the credit card and credit card holder of our monthly plans.. but i cannot find any billing button.
neither can i find any support by adobe regarding invoicing issues.
could any of you help me?
thanks,
inga

Change of Credit Card information for creative cloud membership
1) Login to creative.adobe.com.
2) Click on the manage my subscription.
3) Edit my billing information
For Invoice
1) Login to adobe.com
2) go to my orders and select the order number and print the invoice from there

How can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?

how can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?

If you are just visiting Singapore, then leave the account as it is. If you have moved there, then view your account using the iTunes app on a Mac or PC and change the country/region to your current location and address. If you do not have a bank card, you can fund your account using iTunes gift cards if available in Singapore.

I no longer have a credit card and it wont let me update my apps how do i erase credit info from iphone

i no longer have a credit card and it wont let me update my apps how do i erase credit info from iphone

Hello there, NayNay32.
The following Knowledge Base article offers up some great infomation in regards to changing your payment information in iTunes:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
There is also a link to see what to do if you do not have the None option or cant select it:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/TS5366
If your issue still persists, then:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT204053 How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.

Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps.

I am trying to update some apps but my ipad wont let me because it wants me to enter the security code for my credit card and I dont want to do that so how do i fix this?

I am trying to update some apps but my ipad wont let me because it wants me to enter the security code for my credit card and I dont want to do that how can i fix this?

Try temporarily disabling your firewall and antivirus.

My iPhone won't let me say no credit card for my App Store. What do I do? If I reset my iPhone will I be able to say no credit card and will I be able to download apps?

ok So my for months I have been trying to fix this. A few months ago my credit card got turned off. Ever since then my iphone wont let me say 'no credit card' and I can't download anything or update anything. I have tried making a new Apple ID. Nothing is working. can somelme please help me

Hello uriah12345,
Thanks for the question. Based on what you stated, it seems like you dont want to use a credit card with the Apple ID and it wont let you. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

I was trying to log in using my credit card, and was unable to. However when I checked my checking account i seen there was 4 charges from itunes. But, i was never able to sign in. I would appreciate a PERSON contact me to explain why this happened.

Hello,
Last night my daughter was trying to log in to take care or some apps she has. While she was doing so, she got a message that said credit card was declined. Three time that popped up on her. then I tired with my credit card, and the same thing happened. So I left it and tired calling. But do you think there could be a person to talk with **** NO. Now I am stuck doing this. So anyway's sorry to rant, I Checked my checking account today and found there were a charge from itunes of $1.38 on it. I then looked at my daughter account and found 3 charges of the same amount. Mine ended up getting a overdraft fee of $35.00.
My question is. What are you going to do about this? If I am unable to log in how can I get charged? does not make a hole lot of scene to me.How about you?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Each time that you add or change your card details then a temporary store holding charge may be applied to check that the card details are correct and valid (though that is usually $1 or the approximate local equivalent) : http://support.apple.com/kb/HT3702
Did your daughter owe any amounts to iTunes ? Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ? If they are proper charges which you don't think that you should have then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.)it ask for the info

How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden

Every time I try to download a free or paid app or in iTunes it asks me for a credit card. (Which i don't have one) How can i download free apps without a credit card and not reset my apple ID? I already put in 20$!!!!!

Every time I try to download a free or paid app or in iTunes
it asks me for a credit card. (Which i don't have one)
How can i download free apps without a credit card and not reset my apple ID?
I already put in 20$!!!!!

How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
 Cheers, Tom

I have two Apple accounts the one on my phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by

I have two Apple accounts the one on my I phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by passed I have tried to change the mini i pad account details to be the same as my computer and original apple i.d.account however, it will not allow me to do I have tried to reset the mini i pad but not all the way to factory otherwise I would loose all my data. I have visited a genuis bench at Fountain gate however, they tell me I need to ring apple support which I will do on the next working day.

You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
My Apple ID

HT2534 I don't have a credit card and would like to update facilities on my iPAD. How can I do this without a credit card?

I don't have a credit card and would like to make updates on my iPAD. How can one manage this without a credit card?

You use a debit card just like you use a credit card in iTunes. You have to enter the card number, security code and billing address as you would with a credit card when you set up the ID. You can make changes to your payment method in your account at any time.
If you want to create an Apple ID without using a credit card you must first sign out of the Apple ID that you already created in Settings>Store>Your Apple ID.
But ...you will also need another email address now if you already created an Apple ID, because that first email address is now associated with that first ID that you created.
If you do have a debit card, you may just be better off entering that card information into your account and use that now. You don't need to even use the debit card if you can purchase iTunes gift cards and redeem those. I use iTunes gift cards exclusively now instead of using my credit card.

I got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer availabe"..how do i fix this issue?im from singapore by the way

i got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer available"..how do i fix this issue?im from singapore by the way

If it is longer available then you can't get the app on your phone.

I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

Credit card and Membership of CC

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