Credit card cancelled and will be renewed.
My credit card was cancelled due to attempted identity theft.
The card / account will be renewed in 5-7 business days. I wish to continue my subscription and can pay via PAYPAL. Please contact me to arrange that.
Thank you,
Tom DeHart
Hi createdad,
Welcome to Adobe Forum,
You have been provided credit for 15 days on March 3rd, 2014. I would request you to update the card deatils by then as the next billing date is Mar 18, 2014.
The link to update card details is http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Regards,
Rajshree
Similar Messages
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My mom let me use her credit card as my payment method in the past. She then had her credit card canceled due to an issue with a company. This payment method is no longer valid, so i was wanting to change the payment method to "none" but it is not available as an option. I'd like to know if there is any way to deselect my payment method because i no longer have one. Thank you.
I live in the Mid-West of the United States. This is an existing account and based on the research i have done on this issue, I've discovered that many people have been saying that the "None" option is only available if you're creating a new Apple ID. Also, when i attempt to change the payment to her new credit card(which i have given up on), it is declined. I've tried it many times but it's always unsuccessful, and i just ordered pizza with it last night so there is money on it. Thank you for the attempt to help me. Much appreciated.
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HT1918 i want to know how to cancel a credit card account and just use an i tunes card
How do I cancel a credit card account and just use my i tunes card? Every time I try to use my i tunes card, it reverts back to the credit card account which I do not want to use.
If you do not have your card registered to your iTunes Store account, then these are most likely fraudulent charges to your credit card directly rather than an unauthorized purchase through your iTunes Store account. Report the charges as fraudulent to your bank. They will probably cancel your existing credit card and issue you a new one.
Regards. -
I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account? Also, I was wondering why they took my money even when it did not finish downloading let alone get downloaded?
Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen. -
I want to use free apps on Ipad 2, but it continually asks me to submit a credit card in Itunes. I do not wish to purchase anything apps or music. I am only interested in free apps. If I were to make purchases, I would use a prepaid card like an itunes card or an app card, but NEVER a credit card. I can't seem to bypass this option of using a credit card and need to. I have another Ipad 4 and have never needed to use my credit card to migrate past itunes to use any apps. How do I get past this credit card request and still use my ipad 2. According to my Ipad 2, if I don't plug in a credit card, I can't even use free apps which is stupid.
You can create an iTune and App Store account without credit card details
1. Sign out of current Apple ID if you are sign-in to one (important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
8. Create and answer your secret question
9. Select NONE for Payment Method
10. Fill in Billing Address
11. Submit application for new Apple ID
12. Wait for verification email
13. When email arrive, verify your account
14. Start downloading your free apps -
I am trying to buy an in app purchase in a game I have put my credit card information and stuff in but it still won't let me get it is it just me or am I doing something wrong.?
What happens when you try?
Error code or message?
Have you checked restrictions in setting to make sure in-app is enabled? -
Fraudulent credit card charges and no way to conta...
So my credit card has been used to purchase skype credit, and it has shown up on my posted transactions. I called my credit card company and they said they can't do anything until I prove and show that I have communicating back and forth with regarding this specific issue. I cancelled my credit card and got a new one, but how can I show that I've been communicating back and forth with skype when they don't offer any communication outlets besides this forum? They do not offer phone service or email service.
Dear Readers,
Please see this FAQ article for next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
With the information detailed in the FAQ article at hand, then please contact Skype Customer Service for further assistance:
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
Skype is aware of continued problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - important - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I am trying to change my credit card details on Itunes as I have moved to NZ and closed down the credit card in Australia. There is $5 left to pay on the card. It will not let me update my address to NZ or put in my new credit card details. HELP!!!!!
It says I have to provide a credit card in the Australia before I can clear my $5 credit card debt and I have now cancelled my card in Australia and don't have another one!
Do you know how I can change my address to NZ and then change my billing to my new credit card in NZ and pay the $5 bill.
Do I have to shut down my account or reapply to Itunes with a new email address and leave this bill outstanding!! Seems crazy........but cant seem to see any other way around it!Click here and request assistance.
(87754) -
I can't seem to update my apps or make any purchases on from my account. Nothing has changed with my credit card information and for some reason the iTunes Store tells me my information is incorrect. What do I do?
Yes, it's frustrating.
I don't have my iPod with me but, as I recall, the change is done in Settings/Store. That change will apply to NEW purchases. However, be aware that all purchases are permanently associated with the Apple ID that was originally used. Generally, it's only a problem when you need to update an app. IF you do your updating from iTunes and your logged in to the "wrong" ID, you'll need to log out and back in again. It's easier from the iPod as you do not need to log out/in but you do need to know the password.
Unfortunately, you can not merge IDs nor can you transfer purchases from one ID to another. Go here to find out exactly what you have. I have the same problem so I deliberately made both passwords identical to make things slightly easier for me. -
How do I remove payment information from my account, like the credit card number and information?
*NO THIS DOESN'T HELP ME AT ALL*
V V V V V V
"Symptoms
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
Resolution
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file."
iPod touch, iOS 5.1.1I cant find the edit payment information, and everytime i try to delete the information it only says payment option declined then it refreshes and the same information is there
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I went into the computer and set up my account, I then went to where you enter the gift card info to redeem the money and my account says I have $40...however, when I go and try to use it I can not figure out how to do so. I also read that I can remove my credit card info and just use Itune cards...but again i can not figure out how to do this.
This is very frustrating because something so simple is turning into an all day fiasco!Hello Brod1,
Thank you for the details of the issue you are experiencing. The iTunes Store will automatically recognize the credit you applied. You can find the details of how iTunes Store purchases are billed below:
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
You can find the full article here:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When logging on to my apps on my I phone 3 when I try to download an app an it sends me to my credit card info and it is all stored. And has been but now it keeps telling me my cvv# on back of my card is wrong! I of course know it is not wrong but it will not let me proceed! Tell me how to fix this because I can't even get a free app because it won't let me past that?
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
Change of credit card details and store
Hi
I recently changed my place of living. I need to change my credit card details and my store. I having a doubt, when i change the store and the card details will I loose all my purchases from App store and iTunes store
regards
JishnuYou won't lose the purchases, just the ability to download them from the Cloud... and updates. So download all first before you change.
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hii i am using iphone 3g mobile i have some problem in downloading free apps here is asking an credit card details so i want to download with out entering credit cards details and here i have there is not havening an option "NON"
How did you create the account ? Unless you followed, exactly, the instructions on the HT2534 page that you posted from when creating an account then credit card details will need to be entered before the account can be used to download any item from the store.
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I am trying to purchase an app on a new iPad we have purchased. I'm asked to put in my security code on my credit card for security reasons, but it will not accept my code as valid. Not sure how to proceed.
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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