Credit card charged for someone else's purchase

Question

Luckily, I have an American Express card attached to my itunes account and have them working to remedy my situation.
I don't believe that there was any fraud here.  Someone made a legit purchase at an Apple store using their Apple Store app, and with that the purchase gets charged to their itunes account.
When I noticed on my account that 2 charges were made at an Apple Store (2 items at the same time) and that I didn't make those charges, I contacted AMEX to dispute it.
They contacted Apple, who provided proof to them (that was then forwarded to me) that items were purchased and charged to my card.  On the invoice is someone else's name and email, which AMEX is aware of.  I believe that person used the Apple Store app with their name and itunes account, and Apple screwed up and charged my credit card.
This purchase was done almost a month ago. There were no charges on my card either before or since, that were not charged by me.
I checked my Apple Store account, and there are no purchases listed, not even the 2 disputed charges.  Not surprising since they weren't made from my account.
Ultimately, I won't be responsible for the charges because I didn't buy anything, plus the invoice info doesn't match anything to me, however, this is an error that if it happened to me, could happen to anyone's account.
Your credit card, thru computer error, being attached to someone else's account.
I sent an email to Apple, but they weren't interested.
Beware!!!

Answer 1

It is always great to call and try to resolve a billing issue, however it does not protect your rights under federal and state consumer law.
You must send a certified return receipt letter disputing the transaction. This way verizon cannot try and collect the disputed amount nor turn off your device for non payment of the disputed amount. If they do you can sue them for $1000.00 for the violation.
In the letter state exactly what happened, who you delt with, who their names and titles are, address of the store and the correct disputed amounts. They include finance and late charges and reconnect charges if added on.
Then you either go to small claims court, or have your attorney write the letter as B33 suggested. If you have to pay the lawyer add in his fees and charges. Verizon will then comply.
Its a shame you have to go through this ordeal.
Good Luck