Credit Card: Form of payment guarantee not determined in RV21A010

Question

Hi all,
I have a question in regards to credit card handling, and the determination of the payment guarantee form with the report RV21A010.
We are using R/3 4.6c in combination with SCM 7.0 where we are using global ATP.
Scenario is:
1. Standard sales order with credit card
a. items with 2 different delivery dates but both within the
authorization horizon of the CC
b. both items have a sub item due to SCM gATP.
c. successful Credit card authorization has been done for the one of
the 2 items which has the next mat availability date.
2. For the authorized item, a delivery note has been already created
Requirement is now, to authorize the 2nd item through report RV21A010.
Problem:
No authorization happens due to the missing form of payment guarantee
in the item to be authorized (only in the SCM global ATP subitem) at
the time where the system tryu2019s to perform the CC authorization
Potential Reason:
Due to SCM gATP with each availability check, the sub items get
deleted, and newly created -> what should trigger a redetermination of
the form of payment guarantee.
In this case this does not happen.
We applied already note 716010 to avoid the same problem after
releasing an order through the VKM* transactions - the cause of the
issue is exactly the same.
Result: We need a solution that the form of payment guarantee gets
determined after the gATP check when using the one of the background
programs, but BEFORE the credit card authorization happens.
has somebody here some experience with this kind of problem?
Thanks in advance!!!
Stefan

Answer 1

Hi klimb22,
Placing an online order should be a relatively easy way to purchase what you need without having to leave the comfort of your own home. As I can imagine you were excited to apply your My Best Buy certificate that you earned towards the purchase, it’s regrettable to hear of your recent unexpected troubles you’ve encountered after placing your order, and I’m sorry if we’ve failed to fully explain the charges and subsequent refunds despite your requests for assistance.
From my understanding, you are correct in that all My Best Buy certificates should be applied pre-tax. After confirming this with our My Best Buy experts here on the forum team, I’m not sure why you would have received conflicting answers from our phone support agents. In order to figure this out and clear away any of the residual confusion, I’ve sent you a private message to gather some additional information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you,