Credit card hold charge with iTunes credit?

This will probably sort itself out in a few days, but it is still strange.  Does anyone know why Apple runs a credit card hold charge to your card when you have an iTunes credit that would have covered the purchase?  I purchased a book from iBook and had enough iTunes store credit for the purchase.  After the transaction I checked my available credit and it had not changed, however my Amex had a hold charge for $12.99.
BTW, the Support Lane is "down for maintenance" at this time:-(
Thanks

You should contact iTunes support by going to this page - https://expresslane.apple.com/GetproductgroupList.action
Select iTunes > iTunes store and let them know what happened.
Best of luck.

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    adam.pap26 wrote:
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    After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
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    As this is a User to User Forum... You can use this link to Contact iTunes Support
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  • My daughter added songs with her I Tunes Card and My credit card was charged, what do I do?

    My daughter added songs with her I tunes card and my credit card was charged, how do I get it off my credit card?

    What process did your daughter use, there is a specific format to redeem an iTunes gift card. The gift card must be redeemed using the Redeem link in the Quick Links on the right side of the iTunes Store in iTunes on a computer or the Redeem button at the bottom of both the iTunes and App Store apps in iOS. Redeeming the gift card then applies the value of the card as an available credit to the user's iTunes account. The credit is used first before any bank card also stored in the account. If the purchases use the entire credit and there is an additional balance due, it will be charged to any bank card stored in the account.

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