Credit card hold charge with iTunes credit?

This will probably sort itself out in a few days, but it is still strange. Does anyone know why Apple runs a credit card hold charge to your card when you have an iTunes credit that would have covered the purchase? I purchased a book from iBook and had enough iTunes store credit for the purchase. After the transaction I checked my available credit and it had not changed, however my Amex had a hold charge for $12.99.
BTW, the Support Lane is "down for maintenance" at this time:-(
Thanks

You should contact iTunes support by going to this page - https://expresslane.apple.com/GetproductgroupList.action
Select iTunes > iTunes store and let them know what happened.
Best of luck.

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HT204088 My credit card was charge with out my approval, how can I get support with the issue?

My credit card was charge with out my approval, how can I get support with the issue?

If it's a purchase that appears on your purchase history (and not a temporary store holding charge which is made each time that you add or change your credit card details) and nobody else has access to your account and/or devices, then you can either try the 'report a problem' link from your purchase history to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help!

How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help! The rep emailed that I had to get a new credit card No way.... --PB

Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.

HT1918 Why is my debit card being charged for iTune purchases when my account is set up with my Amex card

Why is my debit card being charged for iTunes purchases when my iTunes account is set up with my Amex card?

Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

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TS1424 My credit card is charged even after redeeming Itunes card.

My credit card is charged and itunes cards are drained without being used. Is there a way to view all purchases. I would like to compare this to my credit card charges. I don't think any of our Itunes cards paid for purchases any purchases. With this information I plan to file a complaint with the North Carolina Attorney General's office. It's hard to believe there are no people to talk to and only this post to help.
If anyone knows how to get a complete listing of all purchases (amounts and dates) made I would be thankful.
If anyone knows how to get help when an Itunes card doesn't work I would be grateful.
Thanks,
AH

Welcome to the Apple Community.
You can view all that information in your Your Purchase History.

Is Neteller virtual credit card is working with App store

Hello,
Im from india and
I wanna buy some apps from Apple App-store. I don't have any credit card so I registered fro entropay and Neteller virtual credit card
So, my questioon is Neteller virtual credit card is working with iTunes store or not?

If you are an old timer, sometimes the App store gets confused about your account.
You might be "oldtimer"
Or you might be "[email protected]"
This is the situation for me (Yes, I am old and long suffering).
This situation means sometimes you have to log in as the other user to get things to work, or to see things you have already purchased. I assume this is due to the fact that I was an iwork/iweb/.mac/whateveapplecallsitthisweek/icloud user.
Other then that, you might login in to the web interface from your mac and try to update your crdit card info from there. If it's all correct and the card is good it SHOULD go.
Best of luck,
Marty

HT5858 how can i change my payment method from billing my credit card to using an itunes card ?

How can I change from using a credit card to purchase music to using an i tunes card?

Just redeem the card into your account. The balance on the card will be used before ht card is charged..
iTunes Store: How to redeem a code

Clash of clans gems cant buy with itunes card why?

it shows your purshase can not be completed, please go to support page, but from there you just get lost it wont go to that page.
Can I purshase gems with iTunes card or should i need an App Card? because it also asked for my mom's credit card

If you are exceding the amount of money on your iTunes card it will switch to the credit card.
Check with iTunes to be sure. Start here: https://expresslane.apple.com/GetproductgroupList.action

HT201303 Unauthorized charges from iTunes to my back account

My personal credit card was charged for iTunes's. The charge was not
authorized or the account I use for ITunes. Want more details and how to
get this issue resolved.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My credit card that is NOT on file with itunes got charged 316 dollars

What number do I contact at apple to find out what these charges are for?
like i said its not the credit card that is attached to my itunes account. so looking at purchase history doesnt tell me anything.
Adam

adam.pap26 wrote:
Believe me visa was the first person I contacted. the card is cancelled.
I still need to verify if the fraudulant purchaces are fake, or made through a legitimate itunes account. iTunes can also cancel any keys associated with the purchases if it was software purchases, no?
Adam.
I don't think you need to do anything. What I mean is, you can and sounds like you have checked your own AppleID/account history and nothing untoward shows up there. So, if the fradulent charges were simply a result of your credit card number being compromised and had nothing to do with iTunes or Apple, then your credit card company will be in touch shortly with an investigation summary. Really, all you need do for that is write down that the card was in your possession at the time, that it has never been associated with your iTunes account, and that your iTunes account checks out with your known purchase history. End of your involvment.
When someone charged an airline ticket to my card a few years ago, I did nothing but let the credit Bank run their investigation, wrote out my little statement (similar to what I mentioned above) on the report when I got it, sent it back in, end of story.
I just think from what you've posted, you've done your bit by calling Visa. As long as you are sure your iTunes account is not itself compromised, you need not do anything further yourself.
And from what you say, I don't think this has anything to do with iTunes - your credit card was compromised somehow (like the several million or so compromised just this past few weeks). It may have been used to purchase stuff from iTunes, but that was use of the stolen credit card info, not a hack of an Apple iTunes account. People buy weird stuff with stolen card numbers - I've known people who suddenly have seen gas purchases for a few tens of dollars on their cards, but made in States many removed from the one they live in.

I was trying to log in using my credit card, and was unable to. However when I checked my checking account i seen there was 4 charges from itunes. But, i was never able to sign in. I would appreciate a PERSON contact me to explain why this happened.

Hello,
Last night my daughter was trying to log in to take care or some apps she has. While she was doing so, she got a message that said credit card was declined. Three time that popped up on her. then I tired with my credit card, and the same thing happened. So I left it and tired calling. But do you think there could be a person to talk with **** NO. Now I am stuck doing this. So anyway's sorry to rant, I Checked my checking account today and found there were a charge from itunes of $1.38 on it. I then looked at my daughter account and found 3 charges of the same amount. Mine ended up getting a overdraft fee of $35.00.
My question is. What are you going to do about this? If I am unable to log in how can I get charged? does not make a hole lot of scene to me.How about you?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Is the credit card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
Each time that you add or change your card details then a temporary store holding charge may be applied to check that the card details are correct and valid (though that is usually $1 or the approximate local equivalent) : http://support.apple.com/kb/HT3702
Did your daughter owe any amounts to iTunes ? Does anything show on your purchase history : http://support.apple.com/kb/HT2727 ? If they are proper charges which you don't think that you should have then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 I have been keep charged by iTunes amounts which I never download , also iTunes got my credit cards details , please help me how can I stop this events.thanks sinna

Dear sir
I have been charged by apple iTunes with out I download thinks' and how do I remove my credit card detailed from my apple iTunes account, thanks please help me.

You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you made any in-app purchases or have any auto-renewing subscriptions ? If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes Support via this page (we are fellow users on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Changing account info, including payment details : http://support.apple.com/kb/HT1918

Fraudulent Credit Card Charge on iTunes Account

I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
1. Have all your info ready and available to discuss with an Apple Rep.
2. Call the Apple Corporate number: 408.996.1010
3. Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
4. Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
We had two charges of $39.98 show-up on our account as 'Pending'. After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing). I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple. It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple. I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim. Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

As this is a User to User Forum... You can use this link to Contact iTunes Support
Apple Support iTunes Store Contact Us

My daughter added songs with her I Tunes Card and My credit card was charged, what do I do?

My daughter added songs with her I tunes card and my credit card was charged, how do I get it off my credit card?

What process did your daughter use, there is a specific format to redeem an iTunes gift card. The gift card must be redeemed using the Redeem link in the Quick Links on the right side of the iTunes Store in iTunes on a computer or the Redeem button at the bottom of both the iTunes and App Store apps in iOS. Redeeming the gift card then applies the value of the card as an available credit to the user's iTunes account. The credit is used first before any bank card also stored in the account. If the purchases use the entire credit and there is an additional balance due, it will be charged to any bank card stored in the account.

Credit card hold charge with iTunes credit?

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