Credit card payment problem

good day,
i jut added a credit card to my account to buy a program on appworld but now i want to add another one or editit
but the problem tat i cannot edit it can u please delete the credit card on my account so i can add another one
kindly note that the acc registred on mail
[removed personal information]

Hi brian_woo,
As I’m unaware of any site errors, two things come to mind as to what could be causing this reported issue. The most common reason for this would typically be the billing information you’re providing doesn’t match what Citibank has on file. Alternatively though, it could also mean the card is expired and you need a new one reissued to you. Either way, I’d suggest contacting Citibank directly to confirm the information attached to your account for assistance.
Just out of pure curiosity though, is the issue happening consistently on BestBuy.com, or is it just limited to the pre-order you’re attempting to place?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Credit card payment problems

I've tried contacting Adobe over chat to try and resolve this, but the chat applet just hangs each time I've tried it (tested in Safari and Chrome browsers on a 2013 Macbook pro running Mavericks) I've got a couple of messages from Adobe indicating that they couldn't take payment from my credit card. Same credit card that they've been using for over a year. I spoke to the credit card company, they say there is no problem with the card and that Adobe has not tried to take payment. I got them to check twice, so they are 100% sure that this is the case.
There doesn't seem to be any point in re-entering the credit card details, it's a corporate credit card and nothing has changed.
I can't find a telephone number to speak to Adobe about this and the emails sent to me are from a "noreply" email address.
Help! How do I speak to someone to find out what the problem is and fix it?

Hi there,
it seems I have the same problem. But what is worst is that I am receving contradictory messages from Adobe, so I really don't know how to behave!
On the one hand, I have received an invoice that Adobe sent me on 29th December, attesting the correct payment for my monthly subscription of the Creative Cloud Student and Teacher Edition (one-year). On the other hand, in the "My product and services" page, I still see a message saying "payment error" for the same invoice!
Now I am extremely worried because if I don't fix this issue my subscription will expire in the next three days, cancelling all my websites hosted on the CC! I have contacted the Adobe help via chat yesterday - they kindly suggested me to update my credit card details and to see what happens on the next day. That's what I did. But still today everytime I open ID or PS I read the message regarding the payment issue!
It is absolutely crazy that I do have received this invoice from Adobe telling that the payment has been done, but at the same time it seems that there's been an error!
Please can you help me? It's urgent
Thank you

Problem Reversing a Credit Card Payment

I am having a problem reversing a Credit Card payment. Here is the the steps tha led up to the probplem:
1) Applied Payment to an Invoice, paying the total of the Invoice using the Payment Means of Credit Card
2) In Deposits, selected the Credit Card tab and selected the Payment to be deposited and Updated the Deposit.
3) Brought the updated Deposit up, Clicked Data, selected Cancel and Canceled the Deposit.
This worked well
Here is were I have a problem
4) Brought the Incoming Payment that was deposited and then had the deposit Cancelled, clicked Data and selected Cancel,
when prompted for Transaction Cancelation date, first selected Origional Document date, then selected CUrrent System date,
but received the same message "Can Not Cancelled. One of Credit Vouchers was cashed".
I tried to reverse the Transaction the same day it was orrigionally applied.
Any odeas why I can not reverse a credit card payment BUT if I selected Check as the Payment method, I am allowed to reverse the Check?
I am currently running SAP B1 2007 SP00 PL47
Thanks In advance!!!
Dana

Hi,
Julie is correct. The setting is found in Admin/Setup/Banking - Credit Card Payment - Setup window. The "Payment After" field (Days/Month) is what determines whether the payment may be cancelled/reversed. Once the number of days/months indicated have passed, you cannot cancel the incoming payment transaction.
Heather

I want to change the payment mode to credit card the problem that am still having some cents in my account how i can fix it ?

I want to change the payment mode to credit card the problem that am still having some cents in my account how i can fix it ?

You need to contact Apple so they can zero out the balance for you > Contacting Apple for support and service

HT204266 Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all.

Credit card payment with eway returns "invoice number not found" on BC

dear all,
I am currently working on the payment gateway of pared.com.au. the problem we're having is that every credit card payment gets redirected to the "Credit Card Payment Fail" page, although the payment was marked as successful on eway.
eway transaction details stated "response code: 00", response text "transaction approved".
however, the CC payment fail page stated:
"there was an error processing your credit card. please correct this and try again.
invoice number not found: . please go back and correct this."
strangely enough, the order is perfectly recorded as successful order in BC (customers -> orders).
any help would be much appreciated - i've been looking at this for hours but i'm getting nowhere. thanks everyone!
please find the checkout page HTML below for reference (country selection omitted to save space):
<form id="catwebformform42059" name="catwebformform42059" onsubmit="return checkWholeForm42059(this)" action="/FormProcessv2.aspx?WebFormID=10850&OID={module_oid}&OTYPE={module_otype} &EID={module_eid}&CID={module_cid}&CC={module_urlcountrycode}&Referrer={mo dule_siteurl,true,true}&SAR=False&PageID=/thankyou.html" method="post" enctype="multipart/form-data">
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    <div id="step1">
    <div class="item"><label>Title</label><br />
    <select class="cat_dropdown_smaller" id="Title" name="Title">
    <option value="3" selected="true">MISS</option>
    <option value="1">MR</option>
    <option value="2">MRS</option>
    <option value="4">MS</option>
    </select> </div>
    <div class="item"><label>First Name</label><br />
    <input type="text" class="cat_textbox" id="FirstName" maxlength="255" name="FirstName" /> • </div>
    <div class="item"><label>Last Name</label><br />
    <input type="text" class="cat_textbox" id="LastName" maxlength="255" name="LastName" /> • </div>
    <div class="item"><label>Email</label><br />
    <input type="text" class="cat_textbox" id="EmailAddress" maxlength="255" name="EmailAddress" /> • </div>
    <div class="item"><label>Company</label><br />
    <input type="text" class="cat_textbox" id="Company" maxlength="255" name="Company" /> </div>
    <div class="item"><input type="button" name="next2" value="Next" onclick="display_next2();" /></div>
    </div>
    <div id="step2" style="display: none;">
    <div class="item"><label>Shipping Address</label><br />
    <input type="text" class="cat_textbox" id="ShippingAddress" maxlength="500" name="ShippingAddress" /> </div>
    <div class="item"><label>City</label><br />
    <input type="text" class="cat_textbox" id="ShippingCity" maxlength="255" name="ShippingCity" /> </div>
    <div class="item"><label>State</label><br />
    <input type="text" class="cat_textbox" id="ShippingState" maxlength="255" name="ShippingState" /> </div>
    <div class="item"><label>Zipcode/Postcode</label><br />
    <input type="text" class="cat_textbox" id="ShippingZip" maxlength="255" name="ShippingZip" /> </div>
    <div class="item"><label>Country</label><br />
    <select class="cat_dropdown" id="ShippingCountry" name="ShippingCountry">
    <option selected="true">-- Select Country --</option>
    </select> </div>
    <div class="item"><input type="button" name="next3" value="Next" onclick="display_next3();" />  <input type="button" name="back3" value="Back" onclick="display_back3();" /></div>
    </div>
    <div id="step3" style="display: none;">
    <div class="item"><input type="checkbox" id="sameas_shipping" name="sameas_shipping" value="1" onchange="handleChange(this.value);" />  Billing is same as Shipping<br />
    <div class="item"><label>Billing Address</label><br />
    <input type="text" class="cat_textbox" id="BillingAddress" maxlength="500" name="BillingAddress" /> </div>
    <div class="item"><label>City</label><br />
    <input type="text" class="cat_textbox" id="BillingCity" maxlength="255" name="BillingCity" /> </div>
    <div class="item"><label>State</label><br />
    <input type="text" class="cat_textbox" id="BillingState" maxlength="255" name="BillingState" /> </div>
    <div class="item"><label>Zipcode/Postcode</label><br />
    <input type="text" class="cat_textbox" id="BillingZip" maxlength="255" name="BillingZip" /> </div>
    <div class="item"><label>Country</label><br />
    <select class="cat_dropdown" id="BillingCountry" name="BillingCountry">
    <option>-- Select Country --</option>
    </select> </div>
    <div class="item"><input type="button" name="next4" value="Next" onclick="display_next4();" />  <input type="button" name="back4" value="Back" onclick="display_back4();" /></div>
    </div>
    </div>
    <div id="step4" style="display: none;">
    <div class="item"><label>Work Phone Number</label><br />
    <input type="text" class="cat_textbox" id="WorkPhone" maxlength="255" name="WorkPhone" /> </div>
    <div class="item"><label>Shipping Instructions</label><br />
    <textarea class="cat_listbox" id="ShippingInstructions" name="ShippingInstructions" cols="5"></textarea> </div>
    <div class="item"><input type="button" name="next5" value="Next" onclick="display_next5();" />  <input type="button" name="back5" value="Back" onclick="display_back5();" /></div>
    </div>
    <div id="step5" style="display: none;">
    <div style="width: 100%; float: left;">
    <div style="width: 52%; float: left;">
    <div id="paymentdiv">
    <div class="item"><label>Name on Card</label><br />
    <input type="text" class="cat_textbox" id="CardName" name="CardName" /> • </div>
    <div class="item"><label>Card Number</label><br />
    <input type="text" class="cat_textbox" id="CardNumber" name="CardNumber" /> • </div>
    <div class="item"><label>Card Expiry</label><br />
    <select class="cat_dropdown_smaller" id="CardExpiryMonth" name="CardExpiryMonth">
    <option value="1" selected="true">Jan</option>
    <option value="2">Feb</option>
    <option value="3">Mar</option>
    <option value="4">Apr</option>
    <option value="5">May</option>
    <option value="6">Jun</option>
    <option value="7">Jul</option>
    <option value="8">Aug</option>
    <option value="9">Sep</option>
    <option value="10">Oct</option>
    <option value="11">Nov</option>
    <option value="12">Dec</option>
    </select><select class="cat_dropdown_smaller" id="CardExpiryYear" name="CardExpiryYear">
    <option selected="true" value="2012">2012</option>
    <option value="2013">2013</option>
    <option value="2014">2014</option>
    <option value="2015">2015</option>
    <option value="2016">2016</option>
    <option value="2017">2017</option>
    <option value="2018">2018</option>
    <option value="2019">2019</option>
    <option value="2020">2020</option>
    <option value="2021">2021</option>
    </select> • </div>
    <div class="item"><label>Card Type</label><br />
    <select class="cat_dropdown" id="CardType" name="CardType">
    <option value="1" selected="true">Visa</option>
    <option value="2">Master Card</option>
    <option value="3">Bank Card</option>
    <option value="4">American Express</option>
    <option value="5">Diners Club</option>
    <option value="6">JCB</option>
    </select> • </div>
    <div class="item"><label>CCV Number</label><br />
    <input type="text" class="cat_textbox" id="CardCCV" name="CardCCV" /> • </div>
    </div>
    
    <div class="item"><label>Amount</label><br />
    <input type="text" class="cat_textbox" id="Amount" name="Amount" /> • </div>
    <div class="item"><input type="submit" class="cat_button" id="catwebformbutton" value="Submit" />  <input type="button" name="back6" value="Back" onclick="display_back6();" /></div>
    </div>
    <div style="width: 47%; float: right;">
    <div class="item"><label>Payment Method</label><br />
    <input type="radio" class="PaymentMethodType" onclick="ShowCCFields(this.value);" checked="true" value="1" name="PaymentMethodType" />Credit Card<br />
    <input type="radio" class="PaymentMethodType" onclick="ShowCCFields(this.value);" value="5" name="PaymentMethodType" />PayPal<br />
    </div>
    <div class="item"><img alt="GlobalSign SSL Site Seal" src="/CatalystImages/globalsign-ssl-site-seal.gif" /> </div>
    </div>
    </div>
    </div>
    <script type="text/javascript" src="/CatalystScripts/ValidationFunctions.js"></script>
    <script language="javascript" type="text/javascript">
               //<![CDATA[
               var submitcount42059 = 0;function checkWholeForm42059(theForm){var why = "";if (theForm.FirstName) why += isEmpty(theForm.FirstName.value, "First Name");if (theForm.LastName) why += isEmpty(theForm.LastName.value, "Last Name"); if (theForm.EmailAddress) why += checkEmail(theForm.EmailAddress.value); if (!theForm.PaymentMethodType || getRadioSelected(theForm.PaymentMethodType) == 1) { if (theForm.CardName) why += isEmpty(theForm.CardName.value, "Name on Card"); if (theForm.CardNumber) why += isNumeric(theForm.CardNumber.value, "Card Number"); if (theForm.Amount) why += isCurrency(theForm.Amount.value, "Amount"); } if (theForm.PaymentMethodType) why += checkSelected(theForm.PaymentMethodType, "Payment Method");if(why != ""){alert(why);return false;}if(submitcount42059 == 0){submitcount42059++;theForm.submit();return false;}else{alert("Form submission is in progress.");return false;}}
               // Credit Card info is not required if paying by PayPal, Hosted Credit Card, COD etc
               function ShowCCFields(val) {
                   if (!document.getElementById('paymentdiv'))
                         return;
                   if (val != 1)
                         document.getElementById('paymentdiv').style.display = 'none';
                   else
                         document.getElementById('paymentdiv').style.display = 'inline';
               //]]>
         </script>
    </div>
</form>
</div>

This answer from Support cured the problem...
Gaurav Sharma (Adobe Business Catalyst Support)
Feb 20 04:12 (EET)
Thank you for contacting us!
I just see your online shop purchase form, which contains update credit card fields,
http://screencastmb.worldsecuresystems.com/img/2013-02-20_1309.png
As per the field description, it's used fo rupdating CC details, not for purchases.
Remove that system field and reinsert the form, and it should then work
Kind Regards

Credit card payment didn't go thru

Hi.
My credit card payment didn't go thru before. I have updated my credit card information, and now the card should be valid. How Do I make the payment?

Hi Foods,
Thank you for your message,
I went through your problem where the bank blocks the payment & that is the reason the payment has not gone through for CC.
As you were correct, you can buy CC for one year by paying once.
https://creative.adobe.com/join/annual_pmt
The existing CC can be canceled without any cancellation fee. You can mail me the existing as well as the new order number, I can get the old one canceled for you.
Hope it resolves the issue.
Regards
Rajshree

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Anybody know of an app/reader that can be used on BB to ACCEPT credit card payments? Square does not support BB. I have a small interior decorating business on the side and I'd like to offere payment options. Thanks! Cindy

Cindy55 wrote:
Anybody know of an app/reader that can be used on BB to ACCEPT credit card payments? Square does not support BB. I have a small interior decorating business on the side and I'd like to offere payment options. Thanks! Cindy
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Can't Remove Credit Card Payment Information.

I recently left a family in Family Sharing so that I could disconnect my credit card information from my iTunes account. I had selected 'leave family' and 'stop family sharing', yet when I access my Apple ID via the iTunes App, it still says I am part of a family and denies me the ability to select 'none' under payment information. In my iPod settings, it says I am not part of a family; yet, in iTunes, it says I am.
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Hello StealthBadger25,
After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning leaving Family Sharing. You may want to review the steps in the article to remove yourself from the account:
Leave Family Sharing
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I would like to know why I cannot select a payment date for a credit card payment but I can select a payment date for a check payment on line.

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Hey,
I think you will find that you have to have a debit/credit card stored on yur account regardless of whether your have iTunes Credit or want to purchase a free App. I don't know why, I assume its for ID verification or is part of the terms and conditions. I occasionally have to re-verify my credit card info even when just trying to run Update on one of my Apps or like I said downloading a free App.
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Hope this helps. Andrew

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Hi,
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Aashish Sinha

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Sorry but can you explain me does your reply means that I should use In App Purchase provided by Apple or I can use Paypal or other credit card payment options?

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