Credit card update issues.....that old chestnut :(
I have been trying to update my credit card details via Adobe.com but to no avail. There is NO LINK......no edit details ...nothing!! I sign in using the correct info and navigate to my products and services > scroll to my subscriptions and the only clickable text is 'manage'. So I go ahead and click away and it takes me to Subscription details where it tells me my photoshop/ Illustrator subscription is processing and in red text tells me to go update my credit card details as my card is expired. I would if I could and have tried for the past few days. There is no 'edit billing' link to click. I have been on the phone with customer service for the woman to tell me 'try again in a few days there is nothing I can do.' I have sat on the online customer service for what seems like forever for it to keep popping up and telling me I have one person ahead of me and it may take 2mins and 47 sec to get to a service person. Longest 2mins 47sec I have ever experienced.
Adobe all I want to do is update my card details so I can pay you money to use your unreal software...it cant be that hard can it???
Please tell how me I can do this before my products cease to work!
Hi Purpledragaon,
I'll report the Edit Billing option being missing for you. I'm sorry for the inconvienence.
-Dave
Similar Messages
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For the last month, I have been uable to update my credit card info on-line. I keep getting a an error message that the service is not available at
this time. When I call phone support, they take my name and Adobe ID info, tell me to hold on, then transfer me back to the main menu once I tell them I have a billing issue. Please advise!Ok, so this is my story.
Tried to use web site to update information for several weeks - didn't work WEB SITE BROKEN
My billing period was approaching so I called support - took over an hour but they sent me to billing and they said they corrected it
Checked 24 hours later and the account information displayed on their web site was old and incorrect
My billing date came and I got a notice from Adobe that they charged my card for my monthly billing - they billed the correct updated card!!!
Returned to the web site to view my account information and it is still incorrect - WEB SITE IS STILL BROKEN but my account has been correctly charged and I still have an account....
Adobe web sites should be a showcase for their products. If a web site is compromised and broken and Adobe can't seem to get it fixed it doesn't say very good things about their products and supporting infrastructure.
Good luck to you all.... -
got new credit card , updated card detail but adobe said i need to renew subscription ... but my subscription only expires end of nert month .. Ps does not want to open .
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation -
Credit Card Update - Payment Confirmation?
Due to the breach in security at Adobe my bank canceled my credit card and issued a new one. I was waiting for the new one, when my Cloud account came due yesterrday. I entered the new credit card info into my profile today. Can someone contact me to let me know my payment was accepted?
Okay, so.....is there someone who can tell me how to find out if Adobe will make another attempt to obtain payment for my Cloud account?
I have not received a confirmation in my email that my credit card info was updated.
Anybody out there????? -
Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?
From that HT3702 page :
If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
You might see authorization requests on your online statement. These requests aren't actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions. Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.
The number of days that it takes to diappear varies by bank, but it's usually a few days - though with the weekend coming up it might take an extra day or two -
I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one. HELP PLS?
Did you actually watch the movie? You get 30 days in which to view it and if you didn't watch it, that could be why you are getting that message. If you have watched the movie and you're sure that is has expired by now, contact iTunes Store Support and seek their help.
Change the country in the upper left. - and click on Purchases, billing and redemption to proceed.
https://getsupport.apple.com/Issues.action -
Credit Card updating is IMPOSSIBLE
I have been trying since yesterday morning to change my credit card billing information on the Adobe site, but keep getting an error message that says try again later. So I decided to call in today. I have been on the phone for 3+ hours with Adobe cust service, and nobody can help me get my credit card updated!! I need to change this information before the next billing cycle hits on Nov 1st. Please help ASAP. My frustration is through the roof on this.
Hi Dagha,
Thank you for reaching out to us and we really appologize for the incovenience that this may have caused .
I have forwared your details to the concerned team and have asked them to reach out to you as soon as possible so that we can get the billing information updated for you .
Please do let me know if you require any further support from our end .
Cheers,
Kartikay Sharma -
New credit card updated however creative cloud still saying it will expire in 12 days
hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?
Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
Date: Fri, 6 Dec 2013 13:45:22 -0800
From: [email protected]
To: [email protected]
Subject: New credit card updated however creative cloud still saying it will expire in 12 days
Re: New credit card updated however creative cloud still saying it will expire in 12 days
created by MMedwick in Adobe Creative Cloud - View the full discussion
I don't know if this will help or not. I've been having a similar problem for a while. After multiple attempts to update information directly on the Adobe site, I finally got my license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in. It's not the first time I've tried that, it's the first time it actually worked.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5908189#5908189
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Start a new discussion in Adobe Creative Cloud at Adobe Community
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Please i nedd help my account do not let me put any credit card and said that I have some problem with a past charge bur wonr let me pay any way, so i cant down load anything please what can i do
go to this page and cotact iTunes store and they can help you out with this
https://expresslane.apple.com/Issues.action -
I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???
I do NOT like using my credit card if I don't have to, and I went out of my way to go buy an Apple gift card, which I successfully redeemed into my Apple account. However, when I use the Apple "Cards" app, it will not let me use anything other than my credit card. I tried purchasing a card, hopefulling it would come out of my Apple store balance, but no such luck -- it came out of my credit card.
Apple is becoming more like Microsoft every day. -
i want to create an appleid and i dont have credit card. the instruction that you discribe at the top is not working in itune 11.1.3 and iphone 5s. what should i do
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
You need to follow, exactly, the instructions on that HT2534 page when creating an account (the instructions won't work with existing accounts) - I've just tried it and I got the 'none' option.
e.g. on my computer's iTunes I logged out of my existing account, found a free app in the store and clicked on its free 'price' :
I then clicked on 'create Apple id' on the popup :
Agreed to the terms, filled in my details, and got the 'none' option on the payments screen : -
I want to change the payment mode to credit card the problem that am still having some cents in my account how i can fix it ?
You need to contact Apple so they can zero out the balance for you > Contacting Apple for support and service
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I'm trying to download free viber app, and I m obliged to submit my credit card informations, is that necessary?
https://itunes.apple.com/app/viber-free-phone-calls/id382617920?mt=8
Are you saying that iTunes needs your credit card number to be able to download the app? If so you can give your credit card number to iTunes/Apple.
If you don't want to submit a credit card (number), here is how to download the app without a credit card.
From Apple's web site:
http://support.apple.com/kb/HT2534?viewlocale=en_US&locale=en_US -
i recently made a download purchase for "numbers" online and the price quoted was for usd9.99 but my credit card company says that i have made an online purchase for usd39.98. How do I make a payment dispute on this purchase.?
There was a mistake with your purchase. Contact with the iTunes Store support to get a refund > http://www.apple.com/support/itunes/contact
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After credit card update my Photoshop subscription won't work
I updated my credit card details after my card expired to reactivate my subscription to Photoshop CS6. This went through fine and I was given the message that my subscription had been reactivated. However when I try to launch Photoshop the Application Manager says I need to renew my subscription. When I go online to 'My Subscriptions' my Photoshop subscription is listed as being active.
I have spoken to several online representatives on the chat after being passed about several times over the period of an hour. The last person I spoke to said I need to wait 5-6 hours for it to become active. I have now waited for 8.5 hours and am struggling with what to do next as I really need Photoshop to be back up and running so I can get on with my work.
I did read something on another thread about having to wait 72 hours. I sincerly hope this is not the case.Hi,
I have the exact same story from the expired credit card to being passed around online for 1.5h with the representatives to being told that I need to wait 24h! Can I ask - did you get your issue resolved and do you have any advice on how to activate the subsciption?
Many thanks.
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