Credit Memo in CIC?
Guys,
We are implementing SAP ECC 6.0 and CRM 5.0. We will be using the CRM CIC Webclient for the Customer Service Reps (CSRs).
We have a requirement where the CSRs will have to issue a credit memo to the customer. Is it possible to configure this in CIC? How do we do it?
We are not planning on doing Billing in CRM.
Ani
hello,
Yes u can create credit memo using interaction centre webclient using Managing Financial Inquiries in Interaction Center business process.it enables handling all types of finance-related inquiries with customers by providing access to finance-related data e.g. in the Invoice Display, Payment List, Dunning History and Balance Forward List of the Account or Business Agreement confirmed. The Interaction Center agent also can access the account balance for the customers business agreements in a customer contact and display additional information (e.g. next due installment, last payment or the last dunning notice for the business agreement) as well as a list of documents/document items grouped by several grouping criteria (e.g. all open items, all items included in a dunning with a particular dunning level
). As an easy-to-use finance-related function a call center agent has amongst other things the creation of a bank statement of a business agreement or the creation of a credit memo at his disposal.
Hope this helps!!!
regards
shikha
Similar Messages
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Read credit memo item from worklist item
Hi All,
My requirement is In CIC approver open the approval workitems & select reject then execute decision. At the time i have to do two thing:
1. Need to display reject reason popup window. ( This part i have doen now popup is display)
2. From the popup he can select one reason then need to make that work item credit memo as rejected ( Menas make all the line item as rejected).
Here how can we read that workitem credit memo number and how can we get all item entity.
Pleae provide some guid on this.
Thank you,
ChabalanThanks all, now i have header guid & object (Credit Memo) number, using these value how to get item entity.
Whereas i am in another component not in item component.
From this component i have to read the item entity. Can you please give some idea how to proceed this.
Thank you,
Cha -
Error while adding A/P Credit Memo!
Error while adding A/P Credit Memo..........
'G/L Accounts' (OACT) (ODBC-2028) Message - 131-183
Please advice me .....
Thanks...Hi
Check this thread this may help you.
[Re: AP Invoice - No Matching Account Error]
Regards
Balaji -
Credit memo generate in case of free goods
Dear Friends
one material price is rs450/- and with 5+1 when customer place order 5 pc that time system delivery 6 bec 1 is free. when customer return 1pc then what will be the credit memo pricing for each material.
Thanking you
ArunDear Friends
I am just clearly adding question with exact requirement.
material per pc 450/- and scheme is 5+1
order qty 5 Price is 450*5=2250
dlv qty 6
now client generate credit memo request for one pc in sap it is coming Rs450/- pc
but client requrement is not this
2250/6=Rs. 375/- that mean they will give rs 375/- per pc not Rs 450/- per pc. for that what should i do customisation for credit memo request pricing.
regards
arun -
Sale Order Credit Block due to open credit memo
Dear All,
System is blocking sale order for open items(credit). And the only open item is credit memo.
Can we avoid credit note to be considered as open item?
Thanks
ArunDear Arun,
Do not think this is possible in standard.
I would suggest the following way.
Currently system is giving a message during sales order creation . right?
Ask your abaper to find an EXIT before that point.
There write a code to exclude CREDIT MEMO document types from BSEG of the customer code.
It is possible as i have worked in similar requirement.
Check and revert back.
Thanks & Regards,
Hegal K Charles -
Error while creating a credit memo with reference to invoice
HI aLL,
I am facing one issue while creating a credit memo request in VA01 with reference to invoice.
Our project stock is valuated stock.
When we try top copy the error pops up" Valuated project stock not allowed with customer stock." and the line item is not copied in the credit memo.
Diagnosis:The entered wbs manages a valuated project stock,at the same time sales order stock is maintained on sales order line item.this combo is not allowed as different valuation methods within a project is not allowed.
Tarun KapurDear Tarun!
1.Within a project we can get stock only in PROJECT or in SALES ORDER STOCK.....a single material can not be a both place at particular time ..so keep only one
Project Stock or Sales Order Stock..
2.Check DIP PRofile (ODP1) in usage BILLING AND RESULT ANALYSIS -Charectiristic -SDOC TYPE CMR.....are you selecting right document to which you want to copy .....
Rewards Points if usefull
Regards
SMITH -
2007A PL49
Have a GRPO in system. Have not created an A/P invoice yet for the material. Also have a vendor credit that has not been created in SAP either.
How, if I can, apply the credit memo to the A/P invoice? Do i create a service A/P invoice so as to not disturb inventory (but leaves GRPO open)? Or create item A/P invoice (as normal) and create service A/P credit memo?
Thanks,
Richdiscovered a solution to my own question and i will share regardless, with the SDN community:
1. Create the A/P invoice as normal (item a/p invoice tied to GRPO)
2. Create the A/P credit memo as a service memo (service memos do not disturb inventory qtys.)
3. Reconcile the A/P invoice under business partners > int. recon
a. Enter the vendor code, choose manual
b. Checkmark the Credit memo and the invoice to be paid
c. Enter the amount of the invoice in the u201Camount to reconcileu201D field for credit memo (if CM has more cash than invoice, vice versa)
4. Click Reconcile -
UoM field in A/P Credit Memo
Hello Gurus,
I'm currently using SP01 PL04. Programmatically saved a A/P Credit Memo in draft with Base Unit=tYes, the quantity is fine but the UOM is still the purchase UoM. Please Help...Hello Gilbert,
Yes it is shown the UoM is still the purchase UoM you defined, but actually the UoM does not work any longer since you have chosen Base Unit=Yes.
That means when the document is submitted, the quantity in stock would decrease by 1 (if you input quantity=1), rather than decrease by 1*items/unit. You can find that from the total price in the row, or after submission from the item master data -> (find the item) -> inventory data -> in stork.
Hope that helps.
Nick -
Deleting/Voiding an A/P Credit Memo
I accidently entered in an A/P Credit Memo which should not be in the system. I cannot figure out a way to get it out. Can someone please let me know if there is a solution to this problem?
Hi Andrew,
it is not possibile to cancel a credit memo, the cancellation document is an invoice.
Hence the cleanest way of reversing this incorrect AP credit memo is to create a corresponding AP invoice using the same items, quantities, prices & dates as in the CM. This will reverse the stock transactions & also balance the BP account balance.
Once you have created the invoice, you need to manually reconcile the 2 transactions.
Once they're reconciled, you can exclude them from the vendor statement by clicking on 'Display unreconciled transaction only' in the ageing report.
If there was no stock transaction in the CM, then technically you could also use a manual journal entry, pull up the JE created by the credit memo & then create a manual JE with the opposite data. You still need to reconcile manually, though.
All the best,
Kerstin -
GL Account Missing : A/P Credit Memo
Hi
I am trying to create A/P Credit memo by copying A/P Invoice.
I am getting the error: GL Account Missing : A/P Credit Memo.
Kindly solve this.
Regards
pawanHi Pawan,
Check sales Return account are defined in Warehiuse accounting Setup and aslo
check the following thread
GL Account missing in AR Credit Memo
Issuing a Credit memo - G/L account is missing
AR Credit Memo - Account Missing Error?
GL Account Missing: A/R Credit memo
*Close the thread if issue solved.
Regards
Jambulingam.P
Edited by: Jambulingam P on Jul 25, 2009 12:03 PM -
Error While doing the Asset Credit Memo -ABGL
HI,
While doing the Asset Credit Memo -ABGL,i am getting the below error.Kindly help me with your inputs.
Balance for transaction type group 10 negative for the area 01
Message no. AA629
Asset affected: 406000000004-0000
Diagnosis
With the transaction entered, the balance for the transactions in group 10 in area 01 will be negative in this fiscal year. However, the balance of transaction type group 10, according to its definition, must be positive in each fiscal year.
System response
The system rejects this posting.
Procedure
Check the transaction type, the amount and the fiscal year in your posting. If you want to post a credit memo to an acquisition from the previous year, then use a transaction type for a retirement. If necessary, you can change balance rules after talking with your SAP consultant.
Thanks
SupriyaCheck your config in OABN / OADB
The depriciation area 01 can allow you post values only postive .. in OADB
it has maintained Acquisition values Postive or zero values and net book
values has miantained Postive or 0 values. so based on this setting u cannt
post any negative values for this asset. -
A/P Reserve Invoice closes Source PO - But A/P Credit Memo does not open it
Hi Forum,
1. Create a PO with say a single line item
2. Create a target A/P Reserve Invoice from above PO
Note: The PO of step 1 is closed.
I want the PO to again go to OPEN STATUS.
3.I perform A/P Credit Memo from base document (A/P Reserve Invoice) from step 2 above.
Question: The status of PO does not become open. Is there a setting that I am missing here which would make the status of PO go to open again?
Thank you for your help.Hi Syed Aleem,
go to Administration -> System Initialisation -> Document Settings -> Per document -> Purchase Order
Place a tick in the checkbox 'Reopen Doc. by creating returns/Goods Returns/Credit Notes Based in It' & update.
All the best,
Kerstin -
Error while doing ABGL Asset Credit Memo
Hi Friends,
I am getting the below error while doing Asset Credit Memo in ABGL. Please help me in fix this issue.
Balance for transaction type group 10 negative for the area 01
Note:In Asset Explorer Fiscal year start Asset value is 98,425.45 and Change is 4768.19. So total Asset value as of now is 1,03,193.64.
Now we are trying to do ABGL with 12,790.23 value (Transaction type is 105). System is giving the above highlighted error.
If we give the amount 4768.19 in ABGL transaction, system is not giving any error. If we give more that that system is giving error.
Why system is giving error even the asset has balance of 1,03,193.64? Please help me on this..
Thanks
SunilHi,
If the asset has been capitalized during earlier years, use ABGF to post credit memo. ABGL is meant for assets capitalized during the year.
Best Regards,
Madhu -
When to exactly use credit memo and what will be its effect and where...........Solve it..
Saurabh,
The forum that you have posted your question in is for questions related to the SAP Business One Integration for SAP NetWeaver or B1iSN.
Your question is application related to SAP Business One. Application questions should be posted in the SAP Business One Discussion Forum at ..
SAP Business One Application
Eddy -
A/P credit memo journal incase of Purchase posting system
Hi,
I am using purchase posting system for one of my client
Some times while creating standalone A/P creditmemo the system is posting some amount to Price difference account
Why does the system do so? I have many credit memos which are posting correctly but a few are having Price difference account postings
Thanks
Md.nazeer ShaikhHi,
I have taken all the steps to block negative inventory at the warehouse level
My concern is when does the system posts the journal entry to Price difference account in case of creating standalone Credit memo
Is there anything new changes related to block the negative stock in 2007 then please do let me know.
I understand there is one setting in administration what if i set this as item setting,Company instead of warehouse
Thanks
Md.nazeer Shaikh
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