Credit Memo in CIC?

Guys,
We are implementing SAP ECC 6.0 and CRM 5.0. We will be using the CRM CIC Webclient for the Customer Service Reps (CSRs).
We have a requirement where the CSRs will have to issue a credit memo to the customer. Is it possible to configure this in CIC? How do we do it?
We are not planning on doing Billing in CRM.
Ani

hello,
Yes u can create credit memo using interaction centre webclient using Managing Financial Inquiries in Interaction Center business process.it enables handling all types of finance-related inquiries with customers by providing access to finance-related data e.g. in the Invoice Display, Payment List, Dunning History and Balance Forward List of the Account or Business Agreement confirmed. The Interaction Center agent also can access the account balance for the customer’s business agreements in a customer contact and display additional information (e.g. next due installment, last payment or the last dunning notice for the business agreement) as well as a list of documents/document items grouped by several grouping criteria (e.g. all open items, all items included in a dunning with a particular dunning level…). As an easy-to-use finance-related function a call center agent has amongst other things the creation of a bank statement of a business agreement or the creation of a credit memo at his disposal.
Hope this helps!!!
regards
shikha

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