Credit Memo replication from CRM to ECC

Dear all,
We need to create credit memo to refund the customer payment.
Credit Memo needs to be Released / approved at item level and Credit Memo Request has to be created in ECC.
Credit Memo release is based on different levels of Rules.(can we user Multilevel Categorization at item level?)
Credit Memo need to be created in ECC system based on a set of Rules
For all released line items system has to create credit memo requests automatically in ECC system.
Please suggest me that, how can we configure this functionality in SAP CRM?
Your help will be highly appreciated.
Best regards

Hi Raghu,
Have a look at the following link : [Data Exchange for Complaints: SAP CRM - SAP ERP|http://help.sap.com/saphelp_crm70/helpdata/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/frameset.htm]
Hope this will help.
Thanks,
Samantak.

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Message was edited by:
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