Credit memo Replication to ECC

Hi Experts,
Please help me to resolve the credit memo replication to ECC.
Credit memo Replication to ECC
* Re raised the thread as the configuration is related to SD
Thanks in advance

Hi Ms.Bhargavi,
Sorry for the delayed response. I just went through your previous thread therein I went through the link provided by Mr.Warren Nash in details. I believe your configurations and data flow is all fine. The problem is:
The system uses the item object type to determine whether data should be transferred to SAP ERP, and then executes the data replication.
Only items with the following item object types are replicated: returns requests, substitute deliveries, repair submissions, repair return deliveries, loan device deliveries, loan device pick-up requests, and returns authorizations. Items with the item object type CRM Customer Complaints Item are not replicated.
The subitems created in SAP CRM (item categories REN, TANN, RSUB, RRET, LOAN, LRET, and RAIN) are replicated to SAP ERP as main items.
As you can see Credit Memo Request is not one among them or COMP/G2N. The link also says that:
If you generate billing documents for debit memos or credit memos created in SAP CRM, the billing amounts are posted in SAP FI. Revenues are posted to the relevant profitability segment in SAP Controlling (SAP CO).
So why not directly generate Creit Memo from FI side of ERP and do a posting of it?
Regards
Vijay

Similar Messages

Problem in CRM Credit Memo replication into ECC.

Dear all,
I am Creating a Credit Memo from CRM Complaint transaction. Complaint is getting created and saved without any errors. But the same is not replicating in ECC.
There are no errors in 'Transaction Error log', 'SMW01' and Inbound and Outbound Queues of both system. (SMQ1 and SMQ2)
No trace at all where the problem is coming.
The other functions like Return Request, Replacement and Substitute delivery are working fine within Same Complaint Transaction.
I have maintained all settings as per C26 & C28 Best Practices Documentation.
Still the problem exist. Request you to help me in resolving the issue. Your help will be highly appreciated
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 14, 2010 2:43 PM

Hi,
Whats the solution to this issue ? We are facing exactly the same issue
Any relevant help is appreciated.
Thanks,
Ashish

Credit Memo replication from CRM to ECC

Dear all,
We need to create credit memo to refund the customer payment.
Credit Memo needs to be Released / approved at item level and Credit Memo Request has to be created in ECC.
Credit Memo release is based on different levels of Rules.(can we user Multilevel Categorization at item level?)
Credit Memo need to be created in ECC system based on a set of Rules
For all released line items system has to create credit memo requests automatically in ECC system.
Please suggest me that, how can we configure this functionality in SAP CRM?
Your help will be highly appreciated.
Best regards

Hi Raghu,
Have a look at the following link : [Data Exchange for Complaints: SAP CRM - SAP ERP|http://help.sap.com/saphelp_crm70/helpdata/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/frameset.htm]
Hope this will help.
Thanks,
Samantak.

Issue in Credit Memo Posting in ECC against SAP TM Freight Order

Hello Experts,
I have created Credit Memo against TM Freight Order and Transferred to ECC.
Sender Outbound Service Interface on TM Side "TransportationOrderSUITEInvoicingPreparationRequest_Out" was successful.
But Receiver Inbound Service Interface on ECC Side is failing "TransportationOrderSUITEInvoicingPreparationRequest_In"
XML analysis gives below error message:
No instance of object type Purchase Order has been created. External reference
PO header data still faulty
Enter a vendor
Please enter items first
I was able to create a Service PO and Service Entry Sheet for FSD created against same Freight Order, so I don't see any issue in Config.
Thanks and Regards,
Arnab Biswas

Hi Arnab,
As understood, standard interface creates Service PO in ECC for your Freight order in SAP TM.
Then you are trying to create Invoicing document linked to the created service PO, which is just like FWSD of Freight order. Inbound XML data will give you thorough picture of this issue.
General Analysis :
When FWSD created in TM for Freight Order interface "TranspOrderSUITEInvoicingPreparationRequest_Out" is triggered and it will pass the same TM data of Freight Order to create invoice in ECC and not like the Service PO.
Kindly check your inbound XML with data in it.
You might need to change in outbound interface BADI while sending data out from SAP TM, or in inbound BADI to modify incoming data in ECC.
In SAP TM SPRO search with below content.
BAdI for TranspOrderSUITEInvoicingPreparationRequest_Out
or
you need to search inbound BADI in ECC side to make changes in inbound data.
Reward if found useful..
Thanks and Regards,
Kalpesh

Invoice and Credit Memo from ECC to SUS

Hi Gurus
Is it possible to replicate Invoice or a credit Memo from ECC to SUS if the PO was delvired to vendor through SUS.
with Regards
Manjunath

HI ,
part1 :
ERS Invoice from ECC is transfered to SUS system for display purpose to Vendor in MM-SUS scenario. IDOC "GSVERF01" is used for this purpose.
part 2 : Invoices can be created in SUS system by vendor against ASN ( Advanced Shipping Notification or purchase Order . The invoice is transfered to ECC system through XI. Message Interface for the same is "InvoiceRequest_Out" .
For reference please check
http://help.sap.com/saphelp_srm70/helpdata/en/74/344c430fab4d0bbc30996d56cc293a/frameset.htm
Regards,
Kalandi

Standard Process for Credit Memo & Debit Memos in CRM

Dear all,
What is the standard process for Credit Memo and Credit Memo Creation within CRM Complaint Transaction?
We can successfully replicate Return Items and Replacement Items in ECC Return Order
But I don't know how to process Credit Memo and Debit Memo in ECC.
What are the Accounting Implications takes place once we create and release the credit memo / Debit memo in CRM Complaint Transaction?
How to see the entire document flow?
I can create Credit Memo for a Returned Line Item in CRM without any errors. But I could not see any follow-up transaction or process either in CRM or ECC.
Kindly educate me in this regard. Your suggestions are highly appreciated
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 23, 2010 6:29 PM
Edited by: Raghu Ram on Jun 25, 2010 8:30 AM

Hi suchi,
The following would be very useful to you.
To reduce implementation time for print forms development, SAP has created a set of the most commonly used forms - Preconfigured Smart Forms:
SD: Invoice, Quotation, Contract, Delivery Note, Order Confirmation, Scheduling Agreement, Inquiry, Cash Sales, Picking List
MM: Purchase Order, Request for Quotation, Contract, Delivery Schedule, Good Issue (3 scenarios), Good Receipt (3 scenarios)
FI: Dunning Notice
All can easily adapt these forms to their requirements, saving time and money.
Hope this information has been useful to you.
if you would like to have a smartform of your own i.e a Z or a Y then there is an option to get a sap script copied onto a smartform.
the sap script for the same is -> F140_DOCU_EXC_01
Go to Txn SMARTFORMS and just put the required smart form name in FORM field and then go to the menu bar: Utilities-> Migrate SAPScriptForm and juts type in the Script name which is given above(i.e F140_DOCU_EXC_01 )
I hope this will be an amicable solution.
if helpful pls reward.
Thanks
Venugopal

Re: Creating credit memo with reference to Sales Order in ICWC

Hello gurus
I am new to CRM and we hv ECC 6.0 & CRM 6.0 in our environment.
We have a process where a Credit Memo Request is created with reference to a Sales Order.
Now till this point we had launched VA01 in the ICWC and were creating the CMR with reference to the Standard Order.
Henceforth we want to move this to the CRM ICWC.
In ICWC we create Standard Sales order using Work Center IC_BT_SLO tied to the Navigation profile.
I am looking for some way of copying this order to a Credit Memo Request in the ICWC.
I tried adding the Complaints button on the navigation profile ... however it creates a new CMR ... not sure how to enable copying it from the Original Sales order in ICWC
Any thoughts ?
Thanks
Vinit

closed
Edited by: vinit parkar on Sep 1, 2011 4:25 PM

Report to identify invoices, debit memos and credit memos

Hi,
Just enquiring if there is a report in SAP that will identify all invoices debit memos and credit memos issued within a particular date range.
Thank you.

Hi,
You can try VF05 as Navaneet indicated and also you can try VF05N (for only the header details), if you are using ECC 6.0
If you have VF05N, then you can tick 'Biling Documents in FI'. It will give you the billing docs for a date range and the ones that have been released to accounting....
Hope this helps
Thanks
Mukund S
Edited by: MukundHS on Jul 26, 2010 6:52 AM

BAI2 Lockbox Issue-Credit memo posting

When a credit memo (Document found) is processed through the
lockbox, the payment amount/residual amount is calculating incorrectly.
The check is posting on account. The issue is visible during post-
processing (FLB1)
For example, if the credit memo is -$4428, the residual amount is
showing as 4,428.00. This should be zero since the record is contained
in the BAI2 file as shown below:
401800560101962934 00000000000000442800
Another way of looking at this issue is that the payment amount is
showing as -$8,856 rather than as -$4428.
We are not using reason codes.

We are on version SAP ECC 6.0. The credit information is in the right 10 characters of the amount field (DDAMT) in the FLB24 structure.
PYAMT     PYAMT_FLB2     NUMC     10     0     Payment Amount
DDAMT     DDAMT_FLB2     NUMC     10     0     Deduction amount
The check contains 4 documents all of which are found and the amounts are matching. The first "4" record is the credit memo. The other 3 invoices are regular payments. The check total processes and posts on account at the correct value.
401800560102934            00000000000000440000
401800560204209            00070000000000000000
401800560304212            00030000000000000000
401800560494211            00045000000000000000
The check amount is for 140,600.00
When post-processing, the invoices are listed and the payment amount shows as follows
invoice# Inv amt      payment amt
2934       -4400         -8800
4209      70000         70000
4212      30000         30000
4211     45000          45000
My OSS note search has been unsuccessful thus far.

Intercompany credit memo

HI Everybody,
My requirement is to set up the Intercompany credit and debit memo transactions. Please note that these are order related and so there is no stock movement. Somehow, my settings do not work. If I create a return order/return delivery and then a credit memo, everything works fine. I have a problem only in case of order related credit and debut memos.
I went through some oss notes but couldn't find anything helpful. One note - 63459 says this is not part of the standard and we have to do some enhancement. But the note is valid for a very old version and we are in ECC 6.0. Has anybody handled this scenario before ?
Thanks & Regards,
Vidya

12

Credit Memo - Invoice VAT and Credit Memo VAT differs

I have a scenario where the invoice generated had 16% VAT. In July, VAT was changed to 18%. When generating a crdit memo request for an old invoice... the header and item conditions tab showed 16% VAT. When credit memo request is released and save, and it transferred to biling, i get VAT at 18%.
I tried to change the billing date and bill doc creation date in Credit memo request...to June.. prior ot VAT increase date.   but i am still getting current 18% VAT.
Does anyone know where i can maintain or have the effective date maintained for the correct VAT? I am using CRM billing.

Hi PP,
thankyou. My Credit memo request has the previous date. Date of Confirmation and service rendered.
When billing, i am not able to change settings.. as the fields were greyed out.
I am not too familiar with CRM billing .. but in ECC .. we use the Date Service Rendered. this date would take the correct VAT effective date.
When i go to the item overview, all the fields have been greyed out.   and i am not able to change any fields. is there somewhere in the settings that i could make the Pricing date and Date Serv. Rendered   editable in the credit memo
thank you
F Bushfield

Credit Memo Invoice Reference for EDI (Inbound)

Hello,
When posting Credit Memos with EDI, SAP is not checking the invoice reference in IDOC segment E1EDK02 QUALF 009 to match the credit memo for vendor invoice that is already posted in the system.
Is there a note or config that needs to be done to invoke the reference number checking for Credit Memos?
We are on ECC 5.0 using INVOIC02.
Any help would be greatly appreciated.
Thank You.

Hi PP,
thankyou. My Credit memo request has the previous date. Date of Confirmation and service rendered.
When billing, i am not able to change settings.. as the fields were greyed out.
I am not too familiar with CRM billing .. but in ECC .. we use the Date Service Rendered. this date would take the correct VAT effective date.
When i go to the item overview, all the fields have been greyed out. and i am not able to change any fields. is there somewhere in the settings that i could make the Pricing date and Date Serv. Rendered editable in the credit memo
thank you
F Bushfield

Credit Memo in CIC?

Guys,
We are implementing SAP ECC 6.0 and CRM 5.0. We will be using the CRM CIC Webclient for the Customer Service Reps (CSRs).
We have a requirement where the CSRs will have to issue a credit memo to the customer. Is it possible to configure this in CIC? How do we do it?
We are not planning on doing Billing in CRM.
Ani

hello,
Yes u can create credit memo using interaction centre webclient using Managing Financial Inquiries in Interaction Center business process.it enables handling all types of finance-related inquiries with customers by providing access to finance-related data e.g. in the Invoice Display, Payment List, Dunning History and Balance Forward List of the Account or Business Agreement confirmed. The Interaction Center agent also can access the account balance for the customers business agreements in a customer contact and display additional information (e.g. next due installment, last payment or the last dunning notice for the business agreement) as well as a list of documents/document items grouped by several grouping criteria (e.g. all open items, all items included in a dunning with a particular dunning level). As an easy-to-use finance-related function a call center agent has amongst other things the creation of a bank statement of a business agreement or the creation of a credit memo at his disposal.
Hope this helps!!!
regards
shikha

SAP TM Credit Memo (FSD and FWSD)

hi,
i am trying to send the SAP TM credit memo to ECC, and they both fail, FWSD xml does not have the charges,not sure why and the FSD does not pick the vendor, is there something i am missing in config? please help, this is urgent

The xml needs the partner number

Error while adding A/P Credit Memo!

Error while adding A/P Credit Memo..........
'G/L Accounts' (OACT) (ODBC-2028) Message - 131-183
Please advice me .....
Thanks...

Hi
Check this thread this may help you.
[Re: AP Invoice - No Matching Account Error]
Regards
Balaji

Credit memo Replication to ECC

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