Credit Memo Request needs cancellation/deletion

Hi,
My application creates CMR (Credit Memo Request) which  is then replicated to R3 system from CRM.
The issue is it has created a CMR with negative amount and which needs to be now cancelled/deleted. It has only one line item with a negative amount. When I try to change the status of CMR from status 'InProcess'   it throws up error message CRM_ORDER019 ( Document is being distributed - changes are not possible).
How to delete this CMR from system or put it in Rejected status.Please reply.
Regards
Apoorva

Hello,
Do you see the R/3 document in your document flow in CRM?
It is like the CRM system does nogt know that the R?3 system created the document.
Check if you don't have an error in the queue (SMQ1-SMQ2), a dump in ST22 of an error in a BDOC (SMW01).
Regards,
fred

Similar Messages

  • Deleting credit memo request is not possible - why?

    I cannot delete a credit memo request after cancelling a credit memo because system says there are subsequent documents created for this.
    But this is not the case of our regular order - dly - bililng scenario, one can cancel the invoice, reverse the delivery, delete the delivery and delete the sales order at last.
    My question here is, why does system allow us to reverse everything and delete in our regular sales - billing scenario and NOT in credit memo requests?
    Thanks in advance

    Hi
    Last week even i encountered the same situation.
    You cannot delete a Credit memo request. Instead you have to reject all the line items in Credit memo request.
    Make sure you have cancelled all the credit memo created in reference to teh Credit memo request. After all teh credit memo have been cancelled. Go to credit memo request and select all the line items in the Credit memo request and reject the line items.
    A pop up will appear select any of the reason and save the document. The credit memo request will be cancelled.
    You can see the difference in the Status of the credit memo request before cancellation and after cancellation.
    Before cancellation the status will be displayed as OPEN after cancelling the Credit memo request status will be blank.
    Hope this helps you
    Regards,
    Arun.S

  • Unable to delete credit memo request

    Hi all,
    I created a Credit memo request ( Sales document ) and I created Credit memo (Billing) for that.I dont want these both now.Hence I cancelled the credit memo first and now I am trying to delete the Credit memo request.System is not deleting.It gives a message that the subsequent document exist.But I already cancelled the subsequent document.
    Please let me know what is the root cause and how to fix this problem
    Regards
    Mano

    Hi,
    The actual problem is.user has created order and invoice with tax.Now the credit memo request is created and credit memo was also created.Now user says that the tax condition needs to be deleted in the invoice created for the order.That means I need to cancell and delete all the subsequent documents and go in to order, delete the tax condition type and create an invoice and credit that.
    I am unable to do this.Everything is greyed out because of subsequent documents.
    How to delete the tax condition type in the invocie/sales order.Please help
    Mano

  • Cancel credit memo request

    Hi,
    Please note that we have the following document:
    5509991721, that is a Cancel credit memo request. This document was not released for accounting from August 2009, but now is released and we don´t have any other document to clear it. The claim was paid to the customer on August 2009 as well. So, we need to cancel this document or  clear it in order to have the correct account statement for the customer.

    Hi,
    For your problem description it seems that the relevant document for credit memo is already cleared. In this case you have to reverse the wrongly cleared document. If it is not possible due to period close or any other issue,then create one rectification entry for wrongly cleared document & clear credit memo against it.
    Regards

  • Credit memo request for a cancelled billing document

    Hi All,
    My current system settings allow the creation of a credit memo request with reference to a cancelled billing document.
    I can restrict this by making changes in the header copying requirement (021- Billing Header) for CR--> F2 . (Trsansaction VTAF)
    However, I would like to know that whether the standard system should allow or should not allow the same?
    Please be sure of the points on getting correct answers....  
    Regards,
    Nike

    Hi..
      Please kindly to the necessary testing after doing the changes to copycontrol..
    If you donot face any issue then go ahead with the changes you have done else keep the setting
    as before......
    Regards
    MBS

  • Mass deletion of credit memo request

    Hi,
    Is there any option to delete mass no. of credit memo request.
    Pls guide
    Thanks & regards,
    Dinesh

    Hi chetan,
         sap does not recommend to delete any orders be it cmrs/orders etc.because we have to use rejections.
    hence there is no provision given to us .
    but as a work around ,u can do it thru abap BDC.
    write a small program with input as dates and vbeln numbers (cmr )
    and if u execute system will delete all cmr specified in input.
    if this helps reward !!!!!!

  • Credit memo request / credit note

    I have a doubt in credit memo request setting.
    I have setup to create a credit memo req in sales with ref. to either billing doc or sales doc.
    In copy control I have chosen pricing type 'D'. We manually maintain prices in Sales.
    Say for eg. we have delivered the below to our customer.
    material 1 - 2 pieces - each at $2000
    material 2 - 1 piece -   each at $3500
    My customer didnot return the part, but instead comment that the price of material 2 is too high.
    So the client wishes to change the price of the material 2 to $2800/piece instead of $3500.
    I notice that when I mark the item 2 with reason for rejection code as "too expensive", in my Credit Note I see $0.00 to be copied.
    Am not clear here. Should I change the pricing type in my credit note to allow changes so that my new price is only at $2800?
    Where should I do this?
    Also should I delete the material 1 from the credit memo req document or should I delete it from my credit note?
    I quite don't know why should we keep the material when there is no problem that we already charged the customer & they have payed us too.
    Thk,
    Ann

    "Item Rejection reason" may be used in Sales Order, when there are multiple line item & some of them are not to be executed. The items which are not to be executed, should be maintained with "Item Rejection reason"
    <i>So you mean to say that I need to change the quantity/correct price in my credit memo request? So that the right amount copied to the credit note?</i>
    The anwer to this is Yes.
    <i>case 1: say if the customer has already paid the company excessively</i>
    Irrespective of receipt of excess payment Credit note can be issued. You need not cancel original invoice & the credit balance can be settled in latter transaction or can be refunded through FI.
    <i>case 2: also if only the invoice is sent to the customer, but if they have not paid the company</i>
    In this case, the customer can make the payment as per outstanding due in his account, as credit note will give an effect in accounting. You need not cancel original invoice & the credit balance can be settled in latter transaction or can be refunded through FI.
    Hope this information helps you.
    Regards,
    Rajesh Banka
    Reward points if helpful.

  • Allow manual price entry in Debit/Credit memo request but not in STD Order

    The same pricing procedure is used for Standard order and Debit/Credit say ZRVA01.
    All condition types in ZRVA01 is set to "D" - not possible to process manually in V/06 since business requirement is not allow for manual pricing in sales order creation.
    When the Debit/Credit note is created(despite of create w/ or w/o reference to billing document), we need to have the user be able to overwrite the price value, able to delete condition type Surcharge, Discount since in some cases for the credit note, the original price might be too high and we only need to credit the customer for the wrong price.
    Question is how to allow 'no limitation'  (change with can be made, field Manaual entries in V/06) for all condtion types in pricing procedure but only for Debit/Credit memo request ?

    Thank you all, but if I create new condition to allow manual, how could I overwrite or delete some non relevant condition type in credit note
    i.e. in STD order we have ZPR0 (base price), ZD01(discount), ZS01(surcharge)  and we found out  that the ZPR0 and ZS01 was over charged, hence, we need to issue the Credit note to the customer, when create a credit memo request, the user will be able to change the value in ZPR0 and ZS01 and be able to delete ZD01 (as it is non relevant for credit note). How such the new condition type would applied?

  • Update Profit centre for Credit Memo request whose Billing is compeleted

    Dear All,
    I have an issue for a creditmemo request whose billing is already been completed and consequently the invoice has been cancelled but unfortunately the Credit memo request (CMR) is pending in the incompleteion log for the profit center which need to be entered. The document flow shows blank in the status field for the CMR.
    Need your advice how we can update in the sales order (CMR) thou the field is greyed out and not able to change the profit Center field in the change mode by changing any other fields as well.
    Is there any transaction where in can we change the field values directly related to Profit Centre (In account assignement tab at Item level of the sales order)
    Appreciate your quick reply on this
    Regards
    Mahesh

    Hi
    Check this below link. I had faced this issue years ago and got a strange solution which is still applicable.
    Open status of Credit Memo after rejecting all line items
    Thank$

  • Credit Memo Request - Status Open

    Hello ALl,
    I have credit memo created, user want me to delete whole process. So i have canceled the credit memo.
    And i have rejected the credit memo request but still my items are still has status of open?? And my over all document is has open status.
    And it is the same for the debit memo request??
    Can any one tell me how can i delete the whole process??
    Thanks
    Sundar

    Hi Sundar,
    I have tried the same scenario.Kindly follow the below steps and confirm.
    1. Once you cancel the subsequent documents.
    2. Goto the Credit memo request and select the Item data enter the Reason for rejection in Sales A Tab and Save.
    3 . Create the billing document and the value will be zero.
    Now status will be shown as completed.
    Regards,
    Shahinsha

  • Bringing the nor rebate condition type in rebate credit memo request.

    Dear Gurus,
    Is it possible, to bring the discount condition type say Zxxx(which is not a rebate relevant)
    in the rebate credit memo request.
    In the credit memo request,  while doing price analysis I can see the condition type Zxxx with the message condition record found and manually removed.
    For the condition type I do not check the Delete Indicator.
    I don't know why it is happening..
    Kindly suggest me with your valuable thoughts.
    I need to bring the non-rebate relevant condition types in the rebate credit memo reqquest.
    Thanks & Regards,
    Venkatesh.S.P.

    Hi Gurus.
    Follow my business scenarie:
    This is GAS & OIL  company, in this business, they work with price including taxes, we are now implemented a rebate solution, but the accrual values follow the same business rule, including tax.
    At the moment to create a credit memo request for rappel, the system trasfer only tha rappel condition type with the final settlement value and calculate the tax condition type..
    In the credit memo pricing procedure, I need to split the net value by formula.
    this is my pricing procedure configuration:
    level          Cnd Ty                                         Level                Subto     Form
    15     0     BO02     Price                               
    600     0                  Sales Total                                             B     I     
    710     0     MWIG     tax                                       600     600          G     
    730     0     NTPS     Net Value                                                                       988
    810     0                  Net Value                               730     730     B     4     
    820     0                  tax                                       710     710     B          
    840     0                  T O T A L                               810     830     B     A     
    Formula 988
    FORM FRM_KONDI_WERT_988.
      XKWERT = XWORKI - XWORKG .
      XWORKG = 0.
      PERFORM XKOMV_KBETR_FROM_KWERT USING XKWERT.
    ENDFORM.
    This is my result in the rebate credi memo:
    Header     Net Value     100     usd               
    cnd ty     descrip     Value     curre     quan     um     cond value
    BO02     Rappel     100              USD     1              UN     100-
    MWIG     tax             16,000     %                              16-
    there are our expected result:
    Header     Net Value     84     usd               
    cnd ty     descrip                  Value             curre     quan     um     cond value
    BO02     Rappel                     100               USD     1             UN     100-
                 Total Rappel             100               USD     1             UN     100-
    MWIG     tax                         16,000     %                                              16-
    NTPS     Net Value                  84               USD     1             UN     84-
                    tax                               16               USD     1             UN     16-
                 T O T A L                      100               USD     1             UN     100-
    The problem is , the system never execute the formula 988
    There are a possibility to get this...a user exit, formula..that we can use..
    Please. any information we are appreciate.
    regards

  • Value Items in Credit memo request

    Dear Experts,
    We are using Group Condition In header.
    While we create credit memo request, Value 100 at header is populated at item level as Below.
    Material Quantity Value
    xxxx 2 40
    xxxx 3 60
    But when we deleting the Billing block through V.23 the values got changed as below.
    Material Quantity Value
    xxxx 2 37
    xxxx 3 63
    What could be the reason of the same.
    Regards
    Chande

    Hi Lakshmipathi
    In Analysis Tab at item level its only mentioned Header Condition.
    Also there is no exit being used .
    Let me know in case anything else needs to be checked.
    Regards
    Chander

  • Creating credit memo request - V1 498 / missing order quantity

    Hi Experts,
    could any of You pls help me with a credit memo creation issue?
    I credit memo needed to be created based on invoice, so configuration  and copy control is done as usual, but I have a failure during CR order creation referring to an invoice F2.
    I got an error message: V1 498 - Credit  already exist for item... - and no qty is transferred to new document
    I have gone thought the threads on Forum, but none of the suggested solution was appropriate to solve the issue:
    - the document flow is updated in copy control ,
    - I can no remove the schedule line flag at VOV7 - the order qty will be missed but target qty is used, and end up incompletition (VU 019 error messge), so billing is faile
    - completition control set as B at VOV7,
    Still have the problem
    Could any of You pls help me - answers will be appreciated.

    V1 498 - Credit already exist for item...
    What the above message means is that lines items have already been used as reference for the creation of credit memo request(s).
    Create a new sales order, delivery and billing document. Then create credit memo request with reference to this new billing document and test.
    In VTAF copy control, at item level, field "Pos./neg. quantity" dictates how the quantity in the source document is affected by copy control.
    PS - I tried to create credit memo with reference to billing document (F2), there were no issues there. Therefore I am taking that the issue is with credit memo request (copied with ref to billing document F2)

  • Message V1478 - Credit memo request with reference to an invoice

    Dear all,
    Creating a credit memo request with reference to an invoice, I get the following message "Material in item 000060 does not exist in plant/storage location".
    Of course, this material exists in the plant and the storage location, as we could create the invoice without any problem.
    Any idea?
    Best regards,
    Iné

    Hello
    Generally, these errors may appear due to:
    - The plant is marked for deletion.
    - The plant should be copied from the referenced item.
    So, I would suggest you to
    - Check copying control for Invoice to Credit memo request, particularly, item.
    - Try and create Credit Memo Request with reference to sales order.
    - Or if you want rectify a invoice, then use invoice coreection request.
    Thanks & Regards
    JP

  • Setting up multiple billing blocks for a CMR - Credit Memo Request

    I am trying to set a billing block for a credit memo request.  The item category in VOV7 configuration only allows you to set one.  I need to be able to set any of them and for it to block.  If we do not use one; the system allows the credit memo to get created.  If we choose the one that we configured in VOV7 it allows us to only use that one.  The client needs to be able to select any billing block from the drop down when creating a credit memo request in VA01 instead of just one specific one.  Is this possible?  If so, where would I do this?

    Surprising! when a billing block is applied in the sales document, then the system will NOT allow to create the billing document(in your case credit memo). Can you check in t.code OVV3, the billing blocks are assigned to billing types? After assigning, create a new document and test. The path is SPRO->Sales and distribution -> billing->billing documents ->define blocking reasons for billing->assign blocking reasons to billing types.
    Regards,

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