Credit not received

Yesterday I put 10 euro's on my account twice and did not receive it. On my profile settings it says €20,41 but my actual skype credit is €0, 41. What can I do do receive my money?please help me..

Hi there Kim1982
Do you mind sending me a PM with your email address you used to send this email please?
Once I get this, I will follow up with that department on your behalf
-Kyle

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    Hi there Kim1982
    Do you mind sending me a PM with your email address you used to send this email please?
    Once I get this, I will follow up with that department on your behalf
    -Kyle

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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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