Credit Reporting....Separte bills for one account?

Question

I have been contacted by multiple collection agencies regarding a $27 dollar verizon charge that I have no previous record of.  I recieved the first collection notice in May 2011 (Recievables Performance Management, LLC).  The account number in question did not match my Verizon account so I requested debt validation from the agency (certified letter) and email and never recieved a response.  I also contacted Verizon customer service at this same time asking for validation and the rep informed me that  once the account is sent to collections, I would have to work through them for validation.  The agency then sold the account to another agency (CBE Group) in June of 2011.  I again said that the  account number did not match my verizon number (the last number in the account was different) and formally requested data validation via certified mail and email and no response was given.  I contacted CBE to follow-up on this and they now deny having any record of this collection in their system.
I am attempting to purchase a home and this issue is appearing on my credit report and severly damaging my score.  I spoke to a verizon rept last night and she indicated that this $27 charge was a balance transfer from my intial activiation and that the different account numbers were actually the same account and the different numbers at the end represented different levels of the one account. She said this numbering of accounts should have been apparent to me and that the differnt numbers should not have been a concern.  She said bills for the $27 were sent to me but when she listed the address it was a very old address.  She said I should have updated my address. However, I did update my address as evidenced by the fact that my regular monthly bills for my service charges were being sent to the correct address.  She also asked why I didn't pay the bill the first time I contacted Verizon in May--I was never given the option.   (As an aside, after I expressed sincere concern and extreme frustration about my ability to purchase my first home due to Verizon's billing practices, she asked me if I was interested in adding any additional lines or services, which I found a bit disturbing and contrary to common sense given the context of my call.)
If this is one account why did the $27 never show up on my regular bill or on my account when I accessed it online?  If I have one account, why was I billed for different charges to different addresses?   I was paying my regular verizon bill each month, so how could I have known there was a separate bill going to an old address?  When I activated my new phone I did it at the verizon store and the representative indicated that I had paid in full but this $27 dollar fee shows up months later via collections? 
Out of frustration, I paid the $27 balance to Verizon yesterday to have the debt pulled back from collections and to change the status on my credit report to paid-- mortgages will not be processed within open disputes.   However, Verizon refuses to remove a credit entry once it is made.   I can't believe Verizon is willing to destroy my credit and my ability to secure a mortgage over this issue. I also am frustrated that Verizon says I have one account with them but when it comes to billing I miraculously have 2.   I have had no luck with Verizon customer service or contacting them via email so I am putting this here.   This has been the absolute worst experience with a company I have ever had....I want to terminate my contract but am afraid of what kind of unfair billing from Verizon would be next.

Answer 1

ShoyebAnsari wrote:
I sent an email to "[email protected]". I elaborated the entire problem with the date and time of recharge. I got reply within a day. If the problem is due to auto recharge, Skype team will definitely look into and provide full support. Though they returned my unauthorized transactions, the transaction is still not reflected in my CC statement. They told it will appear after 5-6 working day... Still 2 days to go. Lets see... Hope this reply would be helpful to you.
that email address is indeed correct.  Yet, it is more advisable to use their webform as such will usually results to faster responses.  
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