Credit with reference

Hello! SAP Experts
Please help me to short out this issue.
When a return is u201Ccreated with referenceu201D to an order, and the original order had a discount on it because of a promotion code, that promotion price is NOT appearing on the credit. This results in an OVER credit to some customers.  The price that was invoiced is the price that should appear on the credit memo. See this example:
Return 60016440 was created with reference to invoice #90136053. Material 31039 was created with a price of  $33.91 each
However, the customer was originally charged  $31.11 so it results in an u201Cover creditu201D to the customer.  The original order used a u201Cspecialu201D ZR01 price.
Thanks in advance

Please check the copy control and see how you are copying the prices. I guess the system is redetermining the prices and missing this condition type.
Regards,
Mani

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  • Message V1478 - Credit memo request with reference to an invoice

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