CRES and Updater Outage

We are currently encountering problems with one of our data centers which hosts the following services:
Service
Address
Cisco Registered Envelope Service (CRES)
https://res.cisco.com
Cisco Content Security Updates (AsyncOS upgrades, Anti-Virus and Anti-Spam Updates, etc.)
https://update-manifests.ironport.com
As a result, you may encounter alerts from your Cisco Email Security Appliances (ESAs) and Cisco Content Security Management Appliances (SMAs).
For example, you may receive alerts such as the following:
The Warning message is:
The updater has been unable to communicate with the update server for at least 1h.
Version: 7.6.3-019
Serial Number: ABCD1234
Timestamp: 16 Jan 2014 15:41:40 -0800
We are currently working to restore services as soon as possible.
Best Regards,
John Hess
Escalation Engineer
Content Security Technical Services
US Toll-Free Customer Support: 1-800-553-2447
.:|:.:|:.
c i s c o

testing reply.
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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