CRES Maintenance...What will user's see when attempting to open an envelope?

With the CRES maintenance March 21 (https://supportforums.cisco.com/announcement/12425896/cisco-registered-envelope-service-tls-certificates-and-maintenance), if a user does try to open an encrypted message, which directs them to CRES, what will they see? Will they see a page announcing that the service is down for maintenance as well as the downtime or will the request just time out or something?

During the maintenance window it will not be possible to open PXE encrypted messages. CRES admins will not be able to log into the administration interface (https://res.cisco.com/admin) and senders of PXE encrypted messages may receive bounce messages.
All services will be restored once the upgrade is concluded. Any bounced messages can be resent at that time.
While the CRES servers are not available via HTTPS, the ESA should hold the emails in queue locally, retrying the connection periodically.  These emails will wait in this queue for the period configured in the encryption profile.  If the configured timeout period is exceeded, the email will bounce back to the user.
Please review your settings using the following steps:
1) Go to Security Services > Cisco IronPort Email Encryption
2) Click on the configured encryption profile(s)
3) Expand the 'Advanced' section
4) Review the 'Encryption Queue Timeout' setting
The default value is 14400 seconds (4 hours), so unless you may have changed this setting, a 2 hour maintenance window should not cause any emails to bounce.
And - just reminder - monthly maintenance does occur on the CRES service:
https://res.cisco.com/websafe/termsOfService
SCHEDULED MAINTENANCE
The Service is subject to scheduled downtime from 10 AM to 12 PM Pacific Time on the first and third Saturday of every month.      
-Robert

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