CRIO not Detected in MAX

Question

Hello,
I'm totally new to NI and LabVIEW, so I may have done many unnecessary steps or missed something obvious, but here's the rundown (what I can remember) of what I tried:
I'm trying to make a cRIO-9073 (newer revision, IPreset switch does not reset IP to 0.0.0.0) work with LabVIEW 2011 SP1 (includes MAX 5.1.0f0 and NI-VISA 5.1) installed on Windows 7 Professional SP1 using a crossover ethernet cable.  MAX does not recognize the cRIO in the Remote Systems tab.  After initial problems, I was able to locate 2 IP addresses corresponding to the cRIO, but its still does not appear in MAX.  I have tried the following:
refreshing the list using F5, rebooting the cRIO, and using the IPreset switch
reinstalling drivers on the computer using September 2011 NI System Driver Set CD
manually adding the a new remote VISA system in MAX (tells me that a device is already using that IP address)
manually adjusted the LAN settings in the Windows control panel and disabled DHCP
edited Internet Protocol Version 4 (TCP/IPv4)
manually set IP address and local subnet mask to match the cRIO settings
Added exceptions to the Windows firewall
NI-RIO RPC Server
VISA Interactive Control
I think that the software and/or drivers on either the computer or the cRIO may not be up to date or compatible with the rest, but I'm not too sure on how to install software on the cRIO if I cannot see it in MAX.  Any ideas?
Thank you!
Solved!
Go to Solution.

Answer 1

Zach-H wrote:
To add the device manually you need to select "Remote Device (not on the local subnet)" not "Remote VISA System". The cRIO should try and default to a link local IP address (169.254.x.x Range) if it can't communicate with a DHCP server. This will likely be the case with the cRIO connected directly to the computer.
If your computer isn't on an agreeing IP and subnet mask its likely that the cRIO wouldn't show up unless you add it manually. You don't want to set them up as the same as the cRIO as they need individual IP addresses. I would recommend setting the subnet masks the same and adding one to the last number of the cRIO's IP address, which should allow it to show up in MAX.
Very useful document for this kind of a situation: http://digital.ni.com/public.nsf/allkb/abe4bc247e8ac9bc8625734e005cab42?OpenDocument 
When I tried to add it as a "Remote Device (not on the local subnet)," I got the error message "The device at this address is not supported by the drivers installed on this host."  I checked that my version of NI-RIO 4.0 is compatible with the cRIO-9073.
Also, I ran through the link you provided, and the steps did not remedy the problem.  When I ran the cRIO with the CONSOLE OUT switch ON, I was able to get lots of information from the cRIO in the command prompt in Windows.  This makes me think that there are no problems with the cRIO, but with the software I have installed on Windows.  I'm not sure what else I can try to install, though.