Crippled speed during the evening

Over the last couple of weeks my Infinity 2 speed has been a little erratic during the evenings. During the day I'm able to get around 57Mbps down and 12Mbps up, but at about 5pm the down speed gradually falls to around 7Mbps, and then start going back to normal at about 11pm.
This is a bit of a kick in the nuts seeing as I get home from work at about 6pm and I'm in bed for about 11pm. My previous ADSL connection was around 13Mbps down, so at the moment all I am playing for is a slower download speed and a slightly higher upload, as I'm out of the house when the connection is actually any good...
Does anyone know what could be causing this issue, throttling due to high usage in the area maybe? I'm in Haverhill, Suffolk if that is of any help to anyone.
Is it worth getting in touch with BT and having them take a look at this issue? I have been in a mess with their support before about ping issues, so I know how useless they can be most of the time...

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Infinity 1 and slow speeds during the evening and ...

Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
So tonight I contacted online chat again (cos my fault is due to be closed tomorrow) he then transferred my call to the escalation department. He ran loads of checks and diagnostics but couldn't find any fault. He said the only thing they could do was to get an engineer out, but he agreed with me that the engineer wouldn't see the fault either as it only happens during the evening.
I eventually agreed to the engineer visit being as there is nothing else I could do, but then he couldn't book one. It said on his system that being as the diagnostic tests didnt show a fault no engineer is required.
He said my only option now is to pay for a local technician, which I refuse to do or to ring 0800 800 150 option 2 the cancellation department.
Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
Go to Solution.

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Really slow speeds during the daytime?

So i've been with BT for as long as i can remember (Broadband Option 3) and for as long as i remember it's never been that great. Not bad, but not great. Apparently i should be getting up to 8mbps but i was normally around 3mbps, which was never slow enough to bother complaining about. But in the last 2 weeks for some reason im getting extremely slow speeds during the day. From 1pm - 1am i've have around a 1mbps (if im lucky), and from 1am - pm i'll have 5 - 6mbps (which is faster than normal). Im really not sure what's going on, but it makes it impossible to do anything other than use text based websites during the day, which is a pain. Im about 250 metres away from my local exchance so i don't see why im getting 1mbps all day.
Also the wireless connection in my house is awful. My laptop that's 2 ft away from my router (BT Homehub 1 or maybe 1.5 im not sure) and it's getting a 2/5 bar signla strength. I could connect to my neighbours wifi and have a stronger signal. Addmitiedly the Home Hub is pretty wore down, so would getting the Home Hub 4 improve the wireless connection or the speeds problems? Is there any way to get it without paying £60? I mean i could switch to sky broadband, get a new router, and get a years worth of broadband for cheaper than that. The only thing keeping me with BT right now is BT sports, and i can't even any BPL games on that anymore since my connection is too slow when the games are on.
Here's the current speed (9:30 PM) http://www.speedtest.net/result/3704808533.png
I'll post the updated speed at around 2am and see how much better it is. Also any other tests/information you guys might need. Thanks.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Slow speeds during peak evening hours (overloaded tower?)

Is anyone else experiencing slow download speeds during peak evening hours? Has been happening the last 3-4 weeks.
Here's what I get during the day:
Here's what I get on many (not all) nights during the last 3-4 weeks:
The UL speeds take only a minor hit. DL speeds are 1/4 of what they normally are during the day. Ping times triple. RSSI is unaffected.
Same results on both my Thunderbolt and Pantech UML290, so I know it's not a device issue.
Tech support told me that the tower may be near its capacity. Really? Is the backhaul on a 4G tower really not enough to handle a relatively small town?

SeaJohn: Your 3M DL and 1M UL are below advertised specs. I would call to complain.
For me, in downtown Stillwater, my TB has seen the following top speeds...
(1) July-August: 30+ Mpbs DL and 15+ Mbps UL
(2) September: 20+ Mbps DL and 10 Mbps UL
(3) October: 15+ Mbps DL and 6-8 Mbps UL (at night, speeds are cut in half)
(4) November: 6-12+ Mbps DL and 4-6 Mbps UL (at night, speeds are cut in half)
But, at night, the speeds tank. TB gets 4 Mbps DL and 2 Mbps UL. I hate to think how slow it will be before they upgrade the backhaul/tower. At this rate, I'll be getting 3G speeds in January.
4GLTE on Verizon used to be much faster than HSPA+ on AT&T. Now, at least here, there's no longer a clear winner.
Speeds are back to slow as usual (these are on the UML290)...

Poor Download speeds in the evening, What can be d...

Hi All,
This question has probably been answered a million times so my apologys if it has. I tried downloading something last night and my download speeds were absolutely **bleep**, something like 4.3kbs a second!!!!!!
Now am I right in thinking that this is BT's stupid throttling occuring to me. In the day I get awesome speeds and have no issues at all.
On Sky BB I never had any issues at anytime and got around 6.5mb download speeds and my sync speed was 7.5mb. I ran a speed test last night and was getting the speed quoted what I pay for!? Can someone help me with this!?
Thanks
Steve

I take it your talking about P2P/torrents, heavily traffic managed by BT.
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
You can type p2p or torrents into the search box to find plenty of posts on this.

On my time capsule I would like to switch wifi off during the evening and night. Is that possible?

Hi there,
Is it possible to switch wifi of during a block of hours each day without accessing the time capsule every day?
I want my kids to stay of-line at night! :-)
Thanks in advance for your help.
Cheers, Leon

There is no off switch but you can setup parental control which does nothing more than turn off wireless between whatever hours you set for the particular client/s.
See under access control of wireless in v5 utility and under Network, Enable Access Control in v6 utility..
Also search.. there are lots of posts about the right way to setup "Timed Access Control"
http://support.apple.com/kb/PH5091

Very slow speeds during evening.

Hi there, my bt infinity 2 is very slow during the evening. From 5pm to 1am every night. I have spoken to three others who are connected to the same cabinet as me. All with the same issues.
I contacted BT about 1 month who actually got an engineer to have a look at the cabinet or something, I couldnt really hear what he said on the phone. This fixed the problem for around 3 weeks then the problem came back around 4 days ago.
The issue I am having is that BT are no use on the phone like the first guy was, they all just say they will change my wireless channel on my homehub. Even tho I said I do not use wireless. And I don't even own a homehub so good luck with that. I am asking for a nod to help me out here, as the BT call centre guys are useless now.
Exchange: Carstairs
Cabinet: 2
Thanks

galabonnyboy wrote:
As you can see my IP Profile is alot higher than my sync. As when the cabinet reset all lines 5 days ago. My sync was much higher then resycned a day later back to the old speed with peak time issues.
Thanks for the help
A possible solution to your IP Profile being wrong is to reboot your router.
Looks like you have noise on the line - possibly a line fault.
Can you confirm the speedtest was done using wired ethernet, not wireless and not power-line adapters?
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Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow internet connection during the peak hours

Hello my I just got my Fios internet today and after 8:00 PM the internet is very slow.
I did a speed test on multiple servers and the download speed was 6 mbps and it was choking a lot.
I did the same speed test 6 hours ago and I got 75 mbps. Now even the verizon webpage gets stuck loading. I will continue to monitor my internet speed till the end of this month. If this problem is not resolved then I will switch to optimum which I already have and did not cancel yet. With Optimum I get 50mbps download and 15mbps upload and thats speed is constant and never goes down during the peak hours when everyone uses the internet. Please do what ever you need to do such as install more load balancers or upgrade your lines. For my line of business I need my internet to be cast and reliable.

What you're experiencing is exactly the opposite of what happened here. When I had Optimum Online speeds would fluctuate substantianally at busy times of the day. Since getting FiOS I've never seen that fluctation. Speeds are the same day in and day out.
Having said that, I can't tell you what's causing your problem. I suggest you try calling Verizon tech support during the evening when speeds are slow and see if they can shed some light on the cause of the problem.
Or maybe take some screen grabs of speed tests when speeds are good and when they're bad, and then Live Chat with support, sending them those screen grabs.
Good luck.

DSL (Dysfunctional Service LIne) - Service is Intermittent or Non-existent in the evening

We have had DSL for a few years. When we first signed up, the service was quite reliable. We started having problems with drops a few months ago. As we were about to look into other possibilities, service got better for a while. It is currently worse than ever. Service drops out at least once or twice an hour and usually much more often during the evening hours. Sometimes it drops out three for four times in a fifteen minute time period. This is horrible service. We are obviously looking into some other type of service. However, due to our rural location, we do have only one or two alternatives.
Any suggestions would be appreciated. I gather from reading the forums that we are not alone. This seems to be a widespread problem. It seems that Verizon needs to address this issue or Verizon customers need to start a mass exodus from the service. Maybe the exodus is a bad idea as it would make the remaining customers think that Verizon was improving access which it clearly is not.
The problem is not in our computers, phone lines, or routers. The problem is in Verizon's service. C'mon Verizon - get it together.

If your only choice for Wireline that is economical is DSL, let's absolutely aim to get the DSL fixed up. Unless your area has a good WISP chances are you'll be asking for pain and suffering dealing with Wireless or Satellite solutions (not literally, but literally).
To start, let's see what we can do to determine where the drop-outs are coming from. If you could, please post up your modem's Transceiver Statistics. If you don't know how to get this information just let us know so we can help. In addition, is each drop-out accompanied with a change in your connection speeed, or does the occurrence of disconnects vary with how congested or used DSL is (basically, how slow it goes during evening hours)?
If you have Telephone service with Verizon, not Verizon Wireless or another wireless or VoIP carrier, do you hear static, buzzing, or humming on your line during calls during the times the DSL is prone to dropping out or does the line sound clear when you kill the dial tone?
This information should give us some ground to start on.
========
The first to bring me 1Gbps Fiber for $30/m wins!

How do I get the iTunes festival to play on my Apple TV in the evening, as I work during the day and can't watch it at 4:00pm? I have the app installed on my iPad and can't get it to play!

How do I get the iTunes festival to play on my Apple TV in the evening, as I work during the day and can't watch it at 4:00pm? I have the app installed on my iPad and can't get it to play!

I haven't received an answer. I hope someone can answer this because it's an ongoing problem that I can't play some CDs on my MacBook Air (see my original post for the details). Anyone? Please? Thanks in advance!

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

You will need to do a DFU restore by holding the home and power buttons down (while the device is plugged in to your computer) until the device's screen goes black and as soon as the screen goes black, count down from 3 and release the power/sleep button, but keep holding down the home button. Then, iTunes will say the iPod needs to be restored. The restore process will take some time and even though the iPod may appear to be frozen, don't interrupt the restore.

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says impo

I have continuously over the last 6 months struggled with syncing my iphone and ipod with itunes The app continually crashes during the picture import. AND by the way it takes 10-15 minutes before it even attempts to import photos. The screen says importing photoes but doesnt try to optimize or anything for 10 minutes. I have a 3gs with 16Gb so its not a cheap phone. I have 10Gb free. I have 6600 photoes. This is very frustrating and undermines my confidence in your products. My ipod is an ipod 4 with 16Gb also. It does the exact same thing to it. The last time, I had to import photoes a few at the time and with it taking 10-15 minutes each time for 6600 photos it is a long frustrating process. But it will import every photo a few at a time. The error message is just that itunes has stopped working. no hint as to why. AND of course, my phone is out of use for the entire time. You guys must not want to believe ur phones are a necessary tool...or maybe you dont want the consumer to believe it is. I have tried to find solutions on your website as well as through other 3rd party communities. Ultimately they were of no use. I stumbled onto my solution by accident since Im a bit of a computer geek...a semi-geek.

I have this issue too, I went into my Windows event viewer. (should have looked at this a year ago when this started)
it said this
Faulting application name: iTunes.exe, version: 11.0.2.26, time stamp: 0x51253247
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x14d4
Faulting application start time: 0x01ce194399f166ba
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0eb3c37f-8537-11e2-9351-50465d6737de
basically whenever I try to sync my ipod touch 4G 64GB it crashes iTunes when it begins the pictures. if im lucky ill get 4-5 on there before it stops responding. its not my system or anything im running win7x64 8GB DDR3 ram (Corsair XMS3) AMD FX Eight core processor.
It is silly that iTunes cannot add pictures to apple devices. it shatters whatever incline I may have to buy apple products. knda like the Airport Extreem router my dad bought the new firmware, caused my router to not function... why release firmware that breaks a product. -_- <-- off topic but still

I upgraded to iOS 5 and lost ALL of my apps even though during the process they were backed up to my Itunes. Can I get them back?

I upgraded to iOS 5 and lost ALL of my apps even though they were backed up to Itunes during the process. Whenever I plug my ipad into my computer the apps that appear in Itunes are from my ipod touch. How can I get my apps back without purchasing them again?

On your iPad and iPod touch tap Settings > Store
Make sure Music is switched On under Automatic Downloads.
Now restart your iPad and your iPod touch.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
You can re download iTunes purchases for free if necessary > Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1338 I have a MBA and although I have a broadband connection, the internet speed in the MBA is pathetic. I even can't open a normal song in Youtube in half an hour, so please help !

I have a MBA and although I have a broadband connection, the internet speed in the MBA is pathetic. I even can't open a normal song in Youtube in half an hour, so please help !

Has the speed ever been acceptable, or is this something new? Try resetting Safari and perhaps rebooting your router.

Crippled speed during the evening

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