Critical error while opening the personal data in portal

Dear friends
In the portal after clicking on the personal data tab i am getting the following error .
A critical error has occured processing of the service has to be terminated .Unsaved data has been lost.
Please contact your system administrator .
Screen output without connection to user., error key :RFC_ERROR_SYSTEM_FAILURE.
Here please note that when i am accessing the same personal data tab in the development it is working fine but this problem is with production only.
Can anybody please let me know the solution for this error.
Best Regards.

Dear krishna,
Hope you are doing good.
As suggested, there is a backend dump generated; you need to heck it and fix in the backend. /nst22 , /nstad and /n sm21 will give you more info.
Also do double check all the JCo's for ESS.
Thank you and have a nice day :).
Kind Regards,
Hemanth
SAP AGS

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The root cause appears to be right in the stack trace:
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BEx Web Application
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Error Summary
While processing the current request, an exception occured which could not be handled by the application or the framework.
If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator.
To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).
Root Cause
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ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
MSGV1: SAPMSSY1
MSGV3: UNCAUGHT_EXCEPTION
com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException: Termination message sent
ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
MSGV1: SAPMSSY1
MSGV3: UNCAUGHT_EXCEPTION
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:148)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)
Messages
ABEND: Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
ABEND: Error in BW:
System Environment
Server
BI Java Release: 7 - Patch level: 0000000009 - Description: BI Web Applications Java - Additional info: - Production mode: true
BI ABAP Release: 700 - Patch level: 0009 - Description: SAP NetWeaver BI 7.0 (BIPCLNT300) - Additional info: - Production mode: true
Java Virtual Machine Classic VM - IBM Corporation - 1.4.2
Operating System AIX - ppc64 - 5.3
Context
ACCESSIBLE false
BEx Runtime Version 1
CACHE true
CONTENT_PADDING true
COUNTRY
DEBUG false
DEBUG_LEVEL 0
DEBUG_MESSAGES false
Initial Query String BUILDTREE=false&NAVIGATIONTARGET=navurl%3A%2F%2F7b8b73fe5fd57ae6c5c1a24aed5d1ac4&NAVPATHUPDATE=false&RELATIVENAVBASE=&SAP-LAFVERSIONS=portal%3A7.0.9.0.1%3Bur%3A7.0.9.0.1&SAP-PP-CONSUMERBASEURL=3A80&SAP-PP-PRODUCERID=com.lenovo.BIP_Lenovosap&TEMPLATE=Z_WEB_CR_ZCRMOPPI_Q0032&THEME=LenovoBlueTwo
LANGUAGE en
Master System Alias BIPCLNT300
PROFILING false
RTL false
Request URL http
SAP_BW_IVIEW_ID pcd:portal_content/d029033/com..BI_Reports/com.BI_Analytics/Z_WEB_CR_ZCRMOPPI_Q0032
SAP_EXTERNAL_SID CLGF6EORaEN7Vivt8TVaQw==3eTBxzbQZSMLxB4o3h9+7w==
THEME_NAME LenovoBlueTwo
TRACE false
TRAY_TYPE PLAIN
Time Thu Oct 04 03:14:20 PDT 2007
User EPSUPPORT (USER.R3_DATASOURCE.EPSUPPORT)
Full Exception Chain
Log ID 00145ED13086005200000889000C719A00043BA80CB04B89
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com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java(Compiled Code)) at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java(Compiled Code)) at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753) at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240) at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java(Compiled Code)) at java.security.AccessController.doPrivileged1(Native Method) at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code)) at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java(Compiled Code)) at javax.servlet.http.HttpServlet.service(HttpServlet.java(Compiled Code)) at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java(Compiled Code)) at javax.servlet.http.HttpServlet.service(HttpServlet.java(Compiled Code)) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java(Compiled Code)) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java(Compiled Code)) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java(Inlined Compiled Code)) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java(Compiled Code)) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java(Compiled Code)) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java(Compiled Code)) at com.sap.engine.services.httpserver.server.Client.handle(Client.java(Inlined Compiled Code)) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java(Compiled Code)) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java(Compiled Code)) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java(Compiled Code)) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java(Compiled Code)) at java.security.AccessController.doPrivileged1(Native Method) at java.security.AccessController.doPrivileged(AccessController.java(Compiled Code)) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java(Compiled Code)) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java(Compiled Code))Caused by: com.sap.ip.bi.base.exception.BIBaseRuntimeException: Error during conversion of the Web template "Z_WEB_CR_ZCRMOPPI_Q0032 from the master system at com.sap.ip.bi.webapplications.runtime.jsp.portal.service.template.PortalTemplateAccessService.getTemplateContent(PortalTemplateAccessService.java:93) at com.sap.ip.bi.webapplications.runtime.preprocessor.Preprocessor.parseTemplate(Preprocessor.java:161) at com.sap.ip.bi.webapplications.runtime.xml.XmlTemplateAssembler.doInit(XmlTemplateAssembler.java:81) at com.sap.ip.bi.webapplications.runtime.template.TemplateAssembler.init(TemplateAssembler.java:118) at com.sap.ip.bi.webapplications.runtime.base.Template.doInit(Template.java:105) at com.sap.ip.bi.webapplications.runtime.base.PageObject.init(PageObject.java:232) at com.sap.ip.bi.webapplications.runtime.base.Container.init(Container.java:46) at com.sap.ip.bi.webapplications.runtime.impl.Page.initPageObject(Page.java:3226) at com.sap.ip.bi.webapplications.runtime.impl.Page.createPageObject(Page.java:3427) at com.sap.ip.bi.webapplications.runtime.impl.Page.setTemplate(Page.java:4355) at com.sap.ip.bi.webapplications.runtime.impl.Page.doSetTemplateCommand(Page.java:4091) at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code)) at java.lang.reflect.Method.invoke(Method.java(Compiled Code)) at com.sap.ip.bi.util.MethodInvoker.callMethod(MethodInvoker.java:101) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:410) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:325) at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processCommand(CommunicationProcessor.java:144) at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandInternal(Page.java:1418) at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandSequence(Page.java:1713) at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:2424) at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:1977) ... 38 moreCaused by: com.sap.ip.bi.deploytime.BIBaseRareSystemException: BI runtime subsystem error: Retrieve MetadataResources Failed1.4.2com.sap.ip.bi.deploytime.metadataresourcecache.MetadataResourceCache:initialize Note call hierarchy at com.sap.ip.bi.deploytime.metadataresourcecache.MetadataResourceCache.initialize(MetadataResourceCache.java:212) at com.sap.ip.bi.deploytime.BISP2Jsp.transformDTT(BISP2Jsp.java:1130) at com.sap.ip.bi.deploytime.BISP2Jsp.convert(BISP2Jsp.java:497) at com.sap.ip.bi.webapplications.runtime.jsp.portal.service.template.PortalTemplateAccessService.getTemplateContent(PortalTemplateAccessService.java:88) ... 59 moreCaused by: com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException: Termination message sent ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION MSGV1: SAPMSSY1 MSGV3: UNCAUGHT_EXCEPTION at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:148) at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113) at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:144) at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113) at com.sap.ip.bi.base.application.service.RfcService.fillMessages(RfcService.java:221) at com.sap.ip.bi.base.application.service.RfcService.doPostProcessing(RfcService.java:171) at com.sap.ip.bi.base.application.service.rfcproxy.impl.RfcFunction.execute(RfcFunction.java(Compiled Code)) at com.sap.ip.bi.deploytime.service.validation_metadata.impl.ValidationMetadataService.getTransformData(ValidationMetadataService.java:53) at com.sap.ip.bi.deploytime.metadataresourcecache.MetadataResourceCache.initialize(MetadataResourceCache.java:196) ... 62 more
Regards,
Ravi.M

hi,
 Any suggestion for the above query.
here i am using federated portal concept,once i am opening this report in the portal only i am facing the above problem.
Regards,
Ravi.M

Critical error while opening the personal data in portal

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