Critical Help:  Xcelsius 2008 (crashes on snapshot and preview mode?)

I just upgraded to Xcelsius 2008................. everything seemed to work fine until I built my first model with Xcelsius 2008.
For some reason, I can not place the Xcelsius 2008 into "Preview" mode.......... when it goes into preview mode is leaves out data on the charts......... and when I try a snapshot back to Excel to see what is wrong............ it totally crashes.... then Xcelsius 2008 and MS Excel shut down and have issues starting up?????? I never had this problem with Professional 4.5
I am pretty familiar with MS Excel and Xcelsius (however, I do not understand why it would crash when I attempt to preview??); do you know if there is a fix or if others are having this problem?  Can you forward to an engineer??  Please, Please............ this has been a trying process....... I am questioning whether I should have really spent the $400 to upgrade. 
Also, I downloaded the SP1 zip files..... what files specifically do I use?  there is 50 or more files in that folder.
Please help..........my only option is to delete Xcelsius 2008  and go back to the the old Professional version 4.5??   Thought I would check in with you...........Thanks for helping!!!!

Hi, I had the same problem. I solved it just waiting more time.
It happens when you're trying to make a snapshot of a very big excel with inside some "critical" formulas like VLOOKUP or SUMIF or COUNTIF. Are you using some of these formulas?
If your answer is YES, what I can say to you is that when you make a snapshot you'll be able to open the excel only when you'll can to exit from the snapshot...(not when the time icon disappear )
Try this way, and let me know if it's ok.
Enjoy,
Luca Spinelli - ClearPeaks BI Consultant - www.clearpeaks.com

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