Critical message C680 IronPort - An application fault occurred: ('egg/coro_ssl.py _non_blocking_retry|118'

Hi,
We keep receiving these messages, can someone tell me what this refers to please?
The Critical message is:
An application fault occurred: ('egg/coro_ssl.py _non_blocking_retry|118', "<type 'exceptions.OSError'>", '[Errno 0] Error', '[egg/smtp_client.py run|879] [egg/smtp_client.py _run|958] [egg/coro_ssl.py close|216] [egg/coro_ssl.py shutdown|196] [egg/coro_ssl.py _non_blocking_retry|118]')
Last message occurred 26 times between Fri Jun 20 11:26:14 2014 and Fri Jun 20 11:37:15 2014.
Version: 7.8.0-360

Such an application fault is generally caused by an issue where a TLS session fails to close properly. In this scenario, the email does deliver successfully, but can produce an application fault. In general, these application faults do not indicate a problem with the appliance, and shall be suppressed in a future release of AsyncOS.
With running 7.8.0 - which shipped on the appliance, you may benefit to upgrade to 8.0.1-023, or open a support request to have the appliance properly provisioned for 8.5.6 FCS, which may help to correct seen TLS issues, such as this.
I hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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Hello Jaime,
that's a relatively new bug in your version,caused by some messages that can't be delivered. I'd suggest you to contact customer support to have that checked and to get rid of the error. You could also reset your queue, but of course, that would remove all other mmessages as well.
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Ever since upgrading to AsyncOS 8.0.1-023, we have been getting the following application fault intermittently but it has been triggering constantly this morning on all 4 appliances in a cluster and 2 others in a separate cluster:
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The only thread I see regarding this is that is an known bug with the OS version. Is there a way to temporarily correct this and is there a known cause to this such as a corrupt message? We do not want to keep receiving this alert until a fix is released and do not want to be forced to turn off the alerting.
https://supportforums.cisco.com/discussion/12071286/cscug73383-ironport-esa-version-801-023

The same for our 2 ESA C370, Version: 8.0.1-023 AND a similiar message for our M670 Version: 8.1.1-013. They were upgraded vom V 7.x last weekend.
Suprisingly we drive 2 ESA C360, 1 M670 and 1 M160 for another customer without this error. Tose machines were upgraded to the same 8.x versions mentioned above in December last year! Looks a bit strange to me ...
The Critical message is (on M670):
An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|462', "<type 'exceptions.KeyError'>", "'varstore'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1483] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|851] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|795] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|154] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|217] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|275] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|462]')
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WSA Critical: An application fault occurred:

hello my WSA is sending the next message:
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the error occurs in date 17 and time 08:31 and goes on
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I would recommend you to check if the appliance can connect to the update servers. In the GUI, go to System Administration > Upgrade and Update Settings. Take note of the Routing Table that is used for updates (Management or Data).
Once you have the above info, go to the CLI and test the appliance to see if it has connectivity to the update/upgrade servers.
telnet
(select the interface - Management if Management Routing Table is used for updates; P1/P2 if Data is used for updates)
The sites to test are:
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upgrades.ironport.com on port 80
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Critical Errror:-An application fault occurred.....

HI,
I am getting this Error
An application fault occurred: ('screen/not_found.py __call__|28', "<type 'exceptions.AttributeError'>", "Bean instance has no attribute '__getitem__'", '[util/Aquarium.py screenLoop|407] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|23] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|38] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|167] [util/InternalLibrary.py __call__|771] [screen/not_found.py __call__|28]')
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Hi Yashwant,
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http://www.cisco.com/web/ironport/asyncOS_esa_eol_dates.html
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C370 - 7.6.3-019 An application fault occurred: ('snmp/ipmi_handlers.py _handle_fan_result|370'

I got the following CRITICAL error at C370:
The Critical message is:
An application fault occurred: ('snmp/ipmi_handlers.py _handle_fan_result|370', "<type 'exceptions.ValueError'>", "invalid literal for int() with base 10: 'no reading'", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8477)|757] [egg/interface_controller.py poll_ipmi|1409] [snmp/hardware.py update_sensors|89] [snmp/ipmi_handlers.py update_sensors|609] [snmp/ipmi_handlers.py _parse_sensor_lines|583] [snmp/ipmi_handlers.py _handle_fan_result|370]')
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Need a help to see if this bug is resolved at 8.0.1-023 release.

This is ESA defect on 7.6 family... see the following:
https://tools.cisco.com/bugsearch/bug/CSCzv22991
You'll need to upgrade to 8.0.1-023, or you can open support case, we can provision 8.5.6 FCS, or you can wait for our 8.5.6 GA release shortly...
I hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

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Hi,
I've a problem with a SMA in 8.3.6-039 version.
When i click on "System administration" then " User Roles" i've the following message :
Application Error
An application error has occurred and has been logged to the GUI log
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We had two defects that were opened and marked as fixed, only have internal side information regarding. Is this a continual issue when going through GUI System Administration > User Roles?
Do you have any roles configured? Or - have you removed any roles, and these are still tied to old user accounts?
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