"CRITICAL PROCESS DIED" and "FINGERPRINT READER IS NOT CONNECTED.

the two issues are as follows;When I try to use my fingerprint reader (after upgrading to win 10) I get the message that the "FINGERPRINT READER IS NOT CONNECTED". How does one get it to connect? When I try to reinstall any software that requires a (RE-START OR BOOT) with HP Recovery Manager, it gives me the new blue screen that says, CRITICAL PROCESS DIED. Please assist. Jon

It is possible to work-around the issue, but some manual steps are needed:
1. delete "smihlp.sys" from "c:\program files\thinkvantage fingerprint software"
2. run "services.msc" and stop the service "Windows Biometric Service"
3. delete the file "031D23AD-15AF-4e25-B7B3-DE34893097ED.DAT" from "c:\Windows\system32\WinBioDatabase"
4. reboot the computer (important!!)
5. now try to enroll some fingers
This should make it possible to enroll fingerprint and use it to log into Windows, until the bug can be fixed in some future version of BIOS and/or Fingerprint software.

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My HP Probook 450 G0 fingerprint reader is not working WIndows 7

Hello,
I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
OS : Windows 7 Professional
What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
Thanks in Advance

I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue. I am using Windows 7 and bought this machine two days ago. I don't understand why this singular process is this problematic. I really miss my ASUS K53E and it's face logon feature.
Perhaps HP should take lessons unless they have something better than this "fingerprint reader." The only consistent feature I am detecting is its inconsistancy. Oh well, I just won't bother using it, or put a sticker over the thing.
If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works. Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
Anyone have a legit fix for this annoying issue? Or some third party facial recognition login program instead?

Critical process died

I have a custom built hp envy sleekbook. It froze in the middle of playing saints row 2 about a week after a new windows update to 8.1. I have never had my laptop freeze to a point that restarting couldn't fix it. It keeps saying critical process died and gives me a list of solutions that don't work, then restarts and does it all over. I have a windows 8 guidebook that tells me to run a recovery disk, but my laptop doesn't have a disk drive. I don't want to reformat my laptop, but don't know what else to do.

Hi
What is the critical process that your machine reports ????
Checkurtech
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****Please mark Accept As Solution if it solves your problem****

My fingerprint reader is not recognized by DigitalPersona when I upgraded to Windows 7

My fingerprint reader worked with Vista but when I upgraded to Windows 7 it is not recognized by DigitalPersona.
I have a dv3-1075us with the AMD Turion X2 dual core mobile RM-72 2.10 Ghz processor. I have updated the BIOS to F.15, there is not a biometrics option in the BIOS for me to turn on, Authentec Driver 20.0.18 dated 11-24-2009 (Device Manger does nto show an error), and running Digital Persona Personal version 4.11.3826.
I have updated this from the troubleshooting section of the HP Support website.
At the windows login I get a "Reader not detected" message and in DigitalPersona "The fingerprint reader is not connected. Connect the reader."
What further steps can I do to get my fingerprint reader working?
Thank you for your help.

I've got an HDX9350 that I originally ran on Vista, and later upgraded to 32-bit Windows 7 Ultimate. I managed to make most functionality run on that installation, albeit buggy and slow, running assorted drivers in compatibility mode.
Earlier this week I installed the 64-bit version od Windows 7 Ultimate, because the upgraded installation did run into problems sometimes, requiring a long time to get an ip address etc. I was surprised to see a lot of drivers being automatically installed, includingdrivers for the AuthenTec 2501A fingerprint sensor.
I stumbled upon AuthenTecs own basic software, allowing You to log onto the computer and that worked. Or was it Window' own? Never mind.
Installing Digital persona resulted in no reader detected all of the time, despite following instructions on this forum.
Installing HP's SimplePass, things worked straight away! Maybe Digital Persona isn't compatible with Windows 7, or with my HDX9350?
A

Finger print reader is not connected

have hp bavilion dv6 laptop and when i try to use fingerprint it says to me FINGERPRINT READER IS NOT CONNECTED please help ...in this laptop finger print reader is built in !!!

Hello mahmoudrefat, welcome to the HP Forums.
I see that you're getting a message stating that the fingerprint reader is not connnect. I would like to help you with this.
To be able to better assist you on the issue, could you please provide the following information:
Model and Product numbers for your notebook (do not post the serial number please).
Currently installed operating system.
I look forward to your reply.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

S540 critical process died

Hy,
I have upgraded my S540 to Windows 8.1. I installed all drivers and updates and have now sometimes bluescreens with the message "critical process died". I know this is not much information but I have no idea how to examne or solve the problem.

Hola pasoprohibido que tal,
Que estuviste realizando ante del mensaje?, puede ser relacionado al Windows update, en teoría el mensaje guarda relación con que algún proceso para que arranque Windows no este andando como debe.
Pues esta medio complicado la situación si te dice que la unidad que contiene Windows esta bloqueada, puedes intentar algo con la unidad de la memoria USB que comentas puedes ingresar al CMD y escribir sfc /scannow
Otra opción radical es una nueva instalación, digo radical porque implicaria eliminar todo lo que tengas en la unidad que contenia a Windows (unidad C del disco duro por lo general), no comentas que modelo tienes, podría asumir que tenias Windows 8 pre-instalado pero no encuentro por ahora con información oficial sobre alguna descarga de una imagen para una posible instalación de cero (instalación limpia), lo que si te podría servir es esta información, funcional si tenias un ordenador con Windows 8 pre-instalado.
Un saludo.
@Antony_Vamu
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Mis Lenovo: Y560p,Z580,Z500 touch,S920,T400,G50-70 ,Soy voluntario no trabajo para Lenovo, las opiniones expresadas por mi no representan a Lenovo, no se responde a preguntas de manera privada debes crear un nuevo tema, números del centro de llamada Lenovo Aquí , reglas de participación del foro Aquí , si encontraste solución a tu problema marcarlo aceptándolo como solucionado!!!!!

Lenovo Z50-75 : Critical Process Died

Hi, i bought lenovo z50-75 few months ago. I'm trying to update my computer on 21/07/15 as it suggest to update and restart.But then it stuck during update and blue screen with a sad face appeared.It said that my laptop having CRITICAL PROCESS DIED error.After it collected all the data and restarted,this error keep coming to me and i have no idea what's going on.The blue screen keep coming to me just after a few minutes/seconds i restart my laptop. I tried to go into Safe Mode so that i can run a scan or anything.But this is another problem.I can't launch Safe Mode. For your information,i just bought this laptop on March (if i not mistaken).I didn't expect that i'll facing this severe issue just after few months i bought it,not even half a year!Now i can't even backup my files in my laptop due to this Blue Screen problem! Do you have any solution?Do you provide on-site repair service?

I can't use a restore point because my laptop keep showing blue screen.So i tried refreshing my system and it worked.Now my laptop is ok.Thank you. I still have two questions. First of all, now i refresh my system and it restore to original system.If my laptop suggest to update should i update it or not? Second, my apps gone after i refresh the system.Some of my apps such as Art Rage and Autodesk SketchBook can only download once with license, now the apps gone, how can i redownload it?

Kernal Data Inpage Error, No Bootable Device, Critical Process Died AGAIN! Please help!

I bought this S55-A5295 in July 2013. It started to have problems in April 2014. After 3 months of Critical Process Died, No Bootable Device, and having it shut down multiple times a day, I eventually convince service to take accept it because when I tried to do the recovery, the hard drive was missing partitions needed. (My $30 to ship, despite under warranty)
I received it back late June. The factory replaced the faulty screen (a different problem), but did not replace the hard drive. They supposedly "fixed" it, and added the needed partitions, should I need to do recovery again. I know that the partition was added because when I got it back, instead of being like new out of the box and ready to use, I was locked out because it was set to administrator and there was no option to access it, so I had to use the partitioned info. and do ANOTHER reset after getting it back from them. Not great service all around.
Now the laptop is out of warranty and I've started having problems again.
Sept. 16 -- I had a Kernal Data Inpage Error. The laptop made a horrible sound and shut down. At the time there was a Toshiba Canvio Slim II external drive attached.
Sept. 18 -- EFI\Microsoft\Boot\BCD 0xc00000bb the boot configuration data for your PC is missing or containing errors.
Sept. 19 -- Kernal Data Inpage Error. At this point I had removed the external drive, in case that was the problem. It wasn't letting me remove it earlier in the week. I didn't use it much over the next week.
Sept. 27 -- No Bootable Device.
Sept. 30 -- Kernal Data Inpage Error (volmgrx.sys)
Then Critical Process Died -- 3 different times
Then it restarted itself once without an error code.
Today, Oct. 1, I installed updates from Toshiba, including one fpr HDD and I performed maintenance. I tried to do the hard drive check, but the tabs in the instructions on the computer don't actually exist.
The directions: go to Computer, Properties, Tools tab (can't find it) , so no Error Checking and Check.
However, I did find, under Performance information and Tools my computer's performance rating. The Primary Hard Disk data transfer rate is 5.9.
So far it hasn't shut down today and hopefully the updates have fixed any issues, but I want to be prepared if they don't.
Are these errors coming from my laptop's hard drive? Is there a way for me to actually check that? Are the errors somehow connected to my TOSHIBA external drive? I haven't connected the external drive since the errors started happening, but i will need to use it again at some point, I just wanted to make sure the laptop was okay first.
Also, I am still running Windows 8. That's what they reset it to at the factory, and last time the issues seemed to correspond to me upgrading to 8.1, so I am wary to end up with a $600 paper weight again.
Please advise. Thanks!!

..went through the whole reset. ... ..do ANOTHER reset after getting it back from them
What can I say? The gold-standard test for a software problem is to restore the hard disk to its original out-of-the-box contents.
I'm a Windows specialist. Can't troubleshoot hardware.
-Jerry

A720 critical process died HELP!!

Hi, I have a problem with my lenovo A720 and it is an upgrade to windows 8 from windows 7 pro. Now, the computer won't even turn on because of the BSOD of windows 8, the critical process died. It just keep restarting when it reaches the windows 8 logo, the blue login. The only menu i can open is the Lenovo BIOS setup utility and it doesn't even help. I can't seem to find any system recovery option. Please Help !!

hi kevingo,
Welcome to the Lenovo Community.
It looks like something went wrong when you upgraded the machine from Windows 7 PRO to Windows 8. If you have created a backup of your files, you can try to:
1. Run One Key Recovery by repeatedly tapping the F2 key during boot-up. This will guide you through in restoring Windows 7 back to the machine then you can perform the Windows 8 upgrade again.
2. Clean install Windows 8 into the machine (refer to this guide)
Hope this helps.
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Windows 8.1 Blue Screen of Death "Critical process died" after Windows update

Hey there, my Envy laptop has the "Critical Process Died" blue screen of death error after doing 3 things today:
1. A BIOS update through HP Support Assistant.
2. An x64 windows process update (optional) through the Control Panel.
3. An NVIDIA update.
What can I do to fix this error? I'm okay with a complete system wipe. Please help.
*Windows 8.1 64bit

The only option that worked for me was to "reset" my PC, as in a complete wipe. it's working properly again, when I read reviews of windows 8.1 I didn't really believe the people who said stay away from it, but since I've had more problems than I'd wish to, I'm too afraid to go back to it. Thanks anyways guys.

What would make the webcam,usb and fingerprint reader quit working?

On DV7 6c95dx

Hi jeffriespc,
Thank you for your inquiry, I will be glad to assist you!
I understand that the USB ports,Webcam and Fingerprint reader have stopped working. Have you tried running The HP Support Assistant to look for updated drivers and help resolve issues. Do you have all your Windows updates done?
You can check for hardware failures by running diagnostics. Testing for Hardware Failures (Windows 7, Vista).
If this has not resolved your issue, you can do either a restore back to a known good date or a recovery.
Using Microsoft System Restore (Windows 7)
Performing an HP System Recovery (Windows 7)
If you decide to do the recovery, you will get a prompt to backup your personal files. if you have not done one, I suggest you do it now to prevent data loss. Here is a document to assist you with restoring them.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Upgraded to windows 7 now my Base System Device and Fingerprint Reader isn't working!

I recently upgraded from Windows Vista Business to Windows 7 Ultimate and my Base System Device and Fingerprint Reader isn't working. I've tried reading advice off of some forums here and even checked out what I can download from this site and also tried updating but each time it either says could not find updates, or when I try dowloading from this site it says the program may have not installed correctly. I'm stuck I don't know what else I can do, can someone help, I would appreaciate it greatly!
CheerGurl313

Ah if only life were so simple. I have been without a soundcard ever since upgrading to Windows 7, have spent hours on the Lenovo site trying to locate a driver, filling in all those little boxes, time after time to no avail. The drivers, if they exist at all, are being kept secret. There can be no other explanation. Have the same problem with the fingerprint thingy, but not bothered as the kids had learnt to bypass it anyway.
Enjoying windows 7 in complete silence. If anyone wants to advise downloading a driver then fantastic, but give us a clue where it is hidden.

HT1414 error message on facetime and imessages reads could not sign in. 'Please check your network connection and try again' but the network is working ok, any suggestions

erroor message on Facetime and imessages reads'could not sign in. Please check your network connection and try again' network ok, updated to the latest IOS, any suggestion please

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

HT3986 I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 pro

I installed windows 7 to my macbook pro, but my mousepad does not work in windows 7 and also i can not connect my windows 7 to projector, but i can use my macbook's mouse pad and i can connect my mac to projector,so please help me for windows 7 problem

i try to download now, do you think when i download and install the windows support software, can i fix the problem?

My ipod was connecting to my home wi-fi just fine until I uploaded new music from my Itunes on my laptop. Now my ipod and my iphone will not connect to my wireless network. I've tried resetting the network settings etc... Nothing seems to work. Help!

My ipod (version 6.1.3) was connectiong to my home wi-fi just fine until I uploaded new music from my itunes via my laptop. Now my ipod and my iphone will not connect to my wireless network. I've uplugged my wireless network and reset my network settings etc... nothing seems to work. Please help!

Does the iOS devices connect to other networks?
Does the iOS devices see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Since both iPhone and iPod stopped connecting I suspect a problem with your network.

"CRITICAL PROCESS DIED" and "FINGERPRINT READER IS NOT CONNECTED.

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