Critical under-screen dust issues.

There's a problem related to physical hardware. I don't know why there's dust under my iPod's screen (in between the surface and the screen itself) and I have not idea how can it get there. Does anyone know how to clean it?

@Harry_VO
There do seem to be a number of early models so affected and it can cause issues with proximity sensor during calls if you are unlucky.
Happy to have helped forum with a Support Ratio = 42.5

Similar Messages

Dust under screen of Qosmio X500

Hi
I purchased a Qosmio X500 from Saudi Arabia in april last year and Ive brought it to india where I currently reside. Last week while randomly cleaning my screen I noticed few specks of dust within (underneath) the lcd/led panel. This does not hinder my work on the machine, nor do I face any other performance issues. but the very presence of these dust particles beneath the gorgeous 18" screen is becoming an eyesore.
I hardly take the laptop outside or use in harsh or dusty environments. I have an EMEA warranty that's valid upto April 2015 and I was planning to ship the laptop back to Saudi Arabia to get it rectified. Any suggestions on this regard would be greatly appreciated.
Thanks and Warm Regards
Dr Hidayath Ansari

Hi
I've taken my laptop to the authorised service center in Jeddah and they claim that the dust under screen is completely my fault.
The technicians say that it will cost me 1600 Saudi riyals to get the screen replaced even though its under warranty which is really unfortunate becuase the laptop has never be taken out of the office and there is hardly any dust in the room.
Iam a very careful user and in the last two years there is no a single scratch on this device.
Is there any place I can sent a mail to escalate this issue and get it rectified at least under goodwill or even if I have to pay the service charges.

Nokia C7 Dust Under Screen

Hi, I just got a nokia C7 in July ...but now from january i am observing dust under screen...now in feb it has become worst and about 10-15 big particles are there ....so what should i do
Is it Covered Under Warranty??
If yes then where should i Take it
To nokia Center
Or to United MObile outlet as i have a united mobile warranty..
Plz help guyz
and has anyone else had this issue of dust under screen ?

@ngwaga ... nut i have a united mobile warranty...its NOT a Nokia Warrnaty...Google United Mobile Warranty..... in Pakistan United Mobile is the only company that provides warrnaty for Nokia... so For me My warranty will VOID IF I TAKE IT TO NOKIA CENTER... Becoz For United Mobile NOKIA CENTER is a third Party so if i take my phone to nokia center United Mobile will Void my Warranty

Dead pixel or dust under screen

I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

athleticswallow wrote:
what can apple do?
I would bring it to your nearest apple store or AASP and have them look at it. We can not predict what Apple may or may not do. good luck.

E71 dust under screen

Hi all,
I gave my E71 to my wife when I upgraded earlier this to the X6. The dust issue has not got to a point where in some lights it's difficult to see the screen.
Am near a Nokia shop this weekend and am considering going in and seeing if they will take it apart and clean it - what's the chances? Or do they only send it away?
Am UK resident.
Can see me having to take it apart at some stage though...
3210 - 8310 - 3230 - 6230 - 6280 - e65 - n95 - n81 8gb - e71 - X6

send it to a nokia care centre dont attempt yourself it will void warranty if this shop is an official nokia store they will send it an official nokia centre
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Dust under screen after battery replaced by Apple store

Apple store in Meadowhall sheffield UK. They took my phone in for change the battery I paid them £59. When it came back I noticed when I got home that it has 3/4 dust particles under screen. what is best way to get this removed?
when they guy took my fone on he put all cosmetic damages in an note and he knew it was not there before repAir.

Take it back to the store where the works was done and have them fix it.

Screen redraw issues

Hi everyone
My new Macbook appears to have screen redraw issues (as I've mentioned in other posts). It often does not redraw the screen quickly or smoothly. It may redraw the screen in bands from the top, or the Dock may come up in jerks. Also, the cursor often freezes, especially when switching from one app. to another, or after performing a function in an app (e.g. Save, or Delete in Finder). Messing around with the keyboard or trying another function often unfreezes the cursor again. It's frustrating.
I think it's probably a compatibility issue, since quite a few of the applications I transferred over from my iBook are not yet available as fat binaries ("universal" binaries). Yet they seem to work OK. I'll post about that separately.
If anyone else has experienced screen redraw issues, I'd be interested to hear about them. This machine should run much faster than my iBook, not much more slowly.

Thanks again, Shawn. I wasn't sure whether to post all the problems as one mess, or separately so people could search for them separately. I decided on separately, in case they weren't related, but mentioned the other bits in each post in case they were.
I myself searched under all these problems, but had little success. I don't know if that's an artefact of the Search or not. I suppose it depends on things like using "frozen cursor" or "freezing cursor". I certainly found more posts related to my problems when I read all the forum posts for MacBook Users. It took quite a while, but was more productive than searching. I'd rather not have to spend quite as much time on finding data, though.
Thanks again.
from Clytie

Some bad news about the dust issue occuring with new cinema displays

Hi. Just wanted to share what I went through today. I received a new cinema display for Christmas (early gift exchange with my gf) and was very shocked when I hooked it up to my MacBook Pro and noticed a long piece of dust under the glass (resembled a short piece of string). Once I confirmed it was under the glass, I packed up the display and brought it to the Apple Store in midtown. The Apple reps at the store were friendly and understanding and gave me no problems with an in store exchange request (the original display was purchased online). Upon receiving my second display, I hooked it up in the store to make sure there were no issues. Guess what...DOA. The Apple reps were shocked and slightly embarrassed and went to the back to get me another display. Once display #3 was brought out, we unpacked it and hooked it up to make sure everything looks alright. As soon as we turned on, 1 dead pixel and multiple pieces of dust behind the glass (5-6 dust particles). Once again, the reps say the dust issue is not acceptable and they go into the back to get display #4. Repeat routine and guess what...even MORE dust this time. Close to 9-10 particles throughout the monitor. Unbelievable! I ended up clearing out their stock so we had to leave the store empty handed (gift card equal to the amount of the display for future purchase).
So what to do now? The manager and staff were very friendly and helpful and told me I could call in next week to see if they replenished their stock yet. Once replenished, the manager will check the monitor I am going to purchase prior to me stopping by the store so I don't waste another trip. I have a feeling this issue will be ongoing until it is addressed by Apple but we shall see. I really want this monitor for my new MacBook Pro so hopefully this will get sorted soon.
Anyone else have this problem? Anyone purchase a good display?

I'm glad there are others out there who are also seeing this stuff. My local apple store manager was more concerned about her stores sales rather than making the swap and getting me a new one. They held one after I was on the phone with them for 45 minutes, and this process required me to call back the next day again to make sure it was put on hold because even though they were closed, she couldnt place it on hold. Then, this monitor had dust behind it, and they were out of stock and were very unhelpful. I contacted apple and they have since been shipping me a new monitor. The first one came two days ago, cluster of 4 stuck green pixels noticeable on a black background, backlight issues, and there was some dust.
I've said it before and will again, Apple you make great great stuff, but the displays are going down in quality. I've had iphones, new MBP's, and now cinema displays with dust under the glass. I dont know if they feel that most people don't catch this, and this is worth the price of doing busisness, however, its a shame to waste my time in hopes of getting one eventually that is perfect.
Everyone who I talk to at aplcare is very nice and helpful. It just seems a huge waste of money for them to keep shipping monitors out with this issue when they are ultimately spending more to let me win the lottery so to speak in getting a display that doesnt have issues.
Hopefully apple will see these posts and escalate them. Because I am bout to drop another 6,000 on a 2nd macbook pro and the new imacs when they release, and I pray that I dont have these issues. I would love to know who the vendor is, because they have been very sloppy lately.
Maybe I could get a job at apple working quality assurance? That would be a dream job, playing with all thier new product and doing something useful, and getting paid.......

U430 Touch Screen Hinge Issue

Hi,
I have U430 Touch Screen Hinge issue, but lenovo service agents are not responding even if I give them the reference of below forum. Can you please help me resolve this issue as the laptop is under warranty (bought on december 2014)and it was not damaged. It was used last night and then just closed and kept on the bed. When I returned and tried opening it, I had this hinge issue. Please help me get this issue resolve at once.
https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/U430-Touch-Screen-Hinge/td-p/1809492/highlight/false
Link to image
Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Hi, This is the third time I called them but they are persistent that it is not cover under warranty for U430T. I do understand that if it is an accidental damage then it will not be covered. But my point is, from my end, there was no damage on the laptop and simply closed it and tried opening it after a while caused it. Furthermore refering to the post link, it is mentioned by Amy Tuper that if it is under warranty and cause is not by damage contact support. It is also mentioned that Lenovo launched an investigation in which it was concluded that there was mount failure on this model. So, my question is, isn't there a possibility that this defect could have been the mount failure issue ? Last call, they state that it is just for U530T even when the post says it is for both U430T and U530T. People on the same post have posted that they got it repaired by Lenovo for free. I am not sure what to believe, the post posted by Lenovo or the support service ? Can you please escalate the issue as it is hampering my day to day work. Awaiting reply from your end.

TS3232 I have the mini DisplayPort to Dual-Link DVI Adapter firmware 1.03 and I still have screen flickering issues

I have the mini DisplayPort to Dual-Link DVI Adapter firmware 1.03 and I still have massive screen flickering issues on a Mac Mini 2012.
I am using a Dell 30" monitor (it's the Samsung screen just rebranded) connected to a WD 4TB Thunderbolt drive connected to the Mac Mini.
The screen is usable for the most part when I've just started the computer (although today I started having issues after a fresh restart) but if even just the screen goes to sleep, or the computer goes to sleep and I wake it later, I start to have massive flickering to black and occasionally to snow.
The effect seems to be more likely to arise when I'm on heavy graphics-intensive websites or programs (eg, Tumblr feed with lots of GIF images or working in Adobe Premiere), but once it starts shutting down those programs has no effect, the screen keeps flickering wildly.
The problem improved after the 1.03 firmware upgrade (for a while it was flickering uncontrollably ALL the time and was virtually unusable) but it has not gone away.
Any suggestions would be very welcome, either for how to fix this issue or how to get Apple to, you know, let me TELL THEM that their adapter firmware fix has NOT solved the issue, since my phone support has expired. :/

I have a new Mini DisplayPort to Dual-Link DVI Adapter to allow my original Apple 30" Cinema Display to connect to the new Mac Pro. Shipped straight from Apple, it is firmware version 1.03. I've never had flickering issues, but the display will often go black (possibly after a screen power save) and not come back. when this happens I am still able to connect to and use the Mac via remote connection. But the only way to get the screen back is either to unplug the adapter and plug it back in to the Mac, or to shut down and power up the Mac. This may be a separate issue, so I'll also post it standalone...

Mac Pro Screen Freezing Issue with NVIDIA 8800 GT too

There were lots of entry in threads, where the screen freezing issue was described (disorted screen with strange lines, only reboot helps). Nearly all cases seem to be related to the ATI 2600 card.
http://discussions.apple.com/thread.jspa?threadID=1358062&tstart=30
http://discussions.apple.com/thread.jspa?threadID=1365277&tstart=0
I opened this new thread to show, that this problems occurs not only for the ATI card but for the NVIDIA 8800 card, too.
My MacPro was delivered 8 days ago and was running without any problems. But all of a sudden, I got that screen freeze. And it wasn't the first time, I was heavely working 2-3 hours with that computer.
In total, 2 screen freezes showed on my computer. The first one during working with the computer. The second one during booting into MacOS X. The screen freeze occured during the boot phase with the grey screen and the spinning wheel.
My configuration:
MacPro 2.8, Dual Quad Core
6 GB RAM
3 harddisks, 1 standard from Apple, 2 Samsung with 750GB
MacOS 10.5.2
Formac 20" Monitor
Perhaps others have this problem, too? Than we should emphasize, that this is not an ATI related problem.

I've actually been having the freezing issue for a while now but I didn't have the know-how to troubleshoot it (PC tech trying to support the only Mac lab in the building).
MacPro will freeze randomly (no trend in time, system strain, or open programs). The mouse will operate but will not interact with anything.
Specs:
MacPro - Model 1,1
Dual Core Xeon 2.66
2gb RAM
nVidia GeForce 7300 GT
Mac OS 10.4.11
The machine always has 2 displays connected to it so the workaround that was discussed for the ATI 2600 doesn't apply. I had 1 display connected here in my shop and it froze for that as well.
Message was edited by: DocturKnowles

Screen Tearing Issues

As of today, my Mac Mini has experienced severe screen tearing issues, it generally happens on Chrome but has started to also happen on other applications such as Pages. My Mac Mini is virtually brand new and has been used for about 2 weeks. I am using an TV via an HDMI cable. It is the 2.3ghz model with 4gb RAM. The OS is Mavericks. I have tried restarting but that didn't help. Plus the Mac is now hot with very little apps open (Minecraft, Chrome (1tab)) and the fan is loud.

Doesn't sound good... You have 90 days free phone support and a one year warranty on your Mac Mini.
I would Contact Apple Support or the Apple Store where you made the purchased and have it checked out.
Additionally you might wat to get AppleCare, which extends the phone support and warranty to three full years.

Windows 2008 R2 Screen Lock Issue (GPO)

Scenario: We will be deploying POS machines at our stores that will have Windows 2008 R2 as the preferred OS. The function of this POS machine is for POS administration and not for ringing up sales. The machines have been configured to autologin a specific
user via GPO for POS functions. Also, a specific POS desktop environment shell has been configured to launch instead of Explorer (explorer.exe) shell environment at autologon.
Everything seems to be working as expected except for the session of the user locking. Since the POS environment needs to be up at all times with the specific user profile, we do not want the OS to lock the user session. I've timed it and it seems to lock
the screen (not log off) at approximately 15 minutes of inactivity, we do not want this.
So far, these are the GPOs I have configured that have not fixed the issue:
Computer Configuration>Policies>Windows Settings>Security Settings>Local Policies>Security Options>Microsoft Network Server: Amount of idle time required before suspending session = 99999 minutes
Computer Configuration>Policies>Administrative Templates>System>Power Management>Sleep Settings>Allow applications to prevent automatic sleep (plugged in) = Enabled
Computer Configuration>Policies>Administrative Templates>System>Power Management>Sleep Settings>Require a password when a computer wakes (plugged in) = Disabled
Computer Configuration>Policies>Administrative Templates>System>Power Management>Sleep Settings>Turn off hybrid sleep (plugged in) = Enabled
Computer Configuration>Policies>Administrative Templates>System>Power Management>Sleep Settings>Turn on the ability for applications to prevent sleep transitions (plugged in) = Enabled
Computer Configuration>Policies>Administrative Templates>System>Power Management>Video and Display Settings>Turn off the display (plugged in) = Enabled = 99999 seconds
User Configuration>Policies>Administrative Templates>Control Panel>Personalization>Enable screen saver = Disabled
User Configuration>Policies>Administrative Templates>Control Panel>Personalization>Password protect the screen saver = Disabled
User Configuration>Policies>Administrative Templates>System>Ctrl+Alt+Del Options>Remove Lock Computer = Enabled
User Configuration>Preferences>Windows Settings>Registry>HKCU>Control Panel>Desktop>ScreenSaveActive = 0
What are we doing wrong? How do I configure the OS to not lock the user session but keep it active at all times?
As a side note: We have Windows 7 POS machines also that will be ringing up sales that we do not have the screen lock issue.

Hi,
>>Please see my setting indicated in my original post. We have Turn Off the Display set to 99999 seconds.
I understand that we have set the Turn Off the Display for this amount of time. However, just for double check, we can go to the power plan we are using to check if the setting has been applied successfully. If the setting has been applied successfully,
it should be grayed out. Or, we can run command gpresult/h gpreport.html
with admin privileges to collect group policy result report to check this.
Besides, do we use other third party software to protect our computer? We can try to clean boot the server to see if the situation persists.
Regarding how to perform a clean boot, the following article can be referred to for more information.
How to perform a clean boot in Windows
http://support.microsoft.com/KB/929135
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Best regards,
Frank Shen

Firefox version 22 screen tearing issue with video

So I've updated to Firefox 22 and have recently started noticing this really annoying screen tearing issue when scrolling. its only when i use Firefox sometimes it happens when I'm watching videos sometimes it just happens on normal every day pages. I've tried to duplicate this issue in other browsers (Chrome) and it just only seems to happen with Firefox. anyone else experienced this and knows how to stop it? kinda annoying

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

IDCS2 Screen Redraw issues

We're having screen redraw issues when panning and zooming pages. Getting screen anomolies and jittery display performance. It only happens when using InDesign, no other apps exhibit similar issues.
PC specs are:
WinXP Prop SP2
Dell Optiplex GX620, 2GB RAM
ATI Radeon X600, 256MB Video Card
Dual Dell 19" Flat Displays
Tried setting Display Performance slider in Prefs to middle setting and still getting redraw problems.
Is there a setting for the video card that might help?
Thanks,
-Danny

InDesign is known to have display issues with scrolling (white bars appearing where the edge of the screen used to be), although I don't believe I've ever seen it panning. As far as I know there is nothing you can do but grumble.
Not a lot of help, I'm afraid.
Peter

Critical under-screen dust issues.

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