CRM 2007 as Standalone - No SAP BI - Configuring Pipeline performance mgt?

Hi,
We are going to use CRM 2007 as a standalone system, without any SAP BI integration. We would like to configure "Pipeline performance management" using SAP CRM only. Can anyone tell me if this is possible. Appreciate your help in this.
Regards,
Ramesh Nallabelli

Hi Ramesh,
There is absolutely no requirement of integration with SAP BI for enabling Pipeline performance management. This is a new SAP CRM feature and works independently from BI.
For more information about the same you can visit the following link
http://help.sap.com/saphelp_crm60/helpdata/en/45/38f4f343194a2ae10000000a11466f/frameset.htm
Thanks and Regards

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SAP Easy Access CRM 2007 menu

Dear friends,
Pls let me know one thing abt CRM 2007: Can we do all transactions ( T-Code ) on SAP Easy Access CRM menu or just some on the menu and the others on web?
To make u understand clearly abt my situations: I have one IDES CRM 2007 server but the SAP CRM menu dont have enough transactions even though the basic team gave me full authorization.
If any of u can help me, pls explain me clearly,
Thanks in advance!
Nghi Do

The list of business roles for CRM 2007 can found in the IMG under:
CRM->Business Roles->Define Business Role
For Marketing the standard role delivered is: MARKETINGPRO
Other common roles:
SALESPRO - sales
SERVICEPRO - service
TPM_PRO - trade promotion management
IC_AGENT - interaction center agent
IC_MANAGER- interacation center manager
Those roles cover almost all the standard non-industry specific functionality of CRM 2007.
Take care,
Stephen

CRM 2007 CIC Architecture

Hi All,
Can you please let me know any link for current CRM 2007 architecture.
Moreover CRM 2007 CIC Architecture - any SAP standard info available.
I know cross posting is very bad habit, but by mistake I posted in CRM 2007 instead of this community.
Sorry.
Regards,
Jitender

Hello Jitender,
When you refer CIC do you mean IC Winclient?
If so, unfortunally winclient is no longer supported in that version. The only Interaction Center that is supported in that version is the IC WebClient.
For more details, check John Burton answer in the following thread:
Interaction Center WinClient in CRM 6.0?
Kind regards,
Bruno

Upgrade from CRM 5.0 to CRM 2007 dublestack

Hi Group.
Running JPREPARE for the java stack we get stucked in the step where mounting points are requested ( EXTRACT_ROMS ). The JPREPARE cannot find the correct label or index.
In the step EXTRACT_ROMS the JPREPARE askes for the mount point of the following DVD Type:
CRM60_Java 'CRM 6.0 Java DVD'
DVD_KERNEL 'SAP Kernel 700'
NW_Java 'NW Java Content DVD
We copied the DVD's to our iSeries and try to extract from there in a pathes like this:
Y:\BASISDVD\SAPNW04s_SR3\CRM2007\D51033093_CRMJava
Y:\BASISDVD\SAPNW04s_SR3\CRM2007\D51033260_KRN
Y:\BASISDVD\SAPNW04s_SR3\CRM2007\D51033265_NWJava
Labels ( LABEL.ASC) are the following:
SAP:JAVA-DVD1:CRM60:SAP CRM 2007 Java DVD:*:D51033093
SAP:AKK:700:DVD_KERNEL:SAP Kernel 700:D51033260
SAP:JAVA-DVD:700SR2:content:*:D51033265
Since the step checks one by one we initially only specified the kernel DVD, since we know that it is working on iSeries side when running PREPARE for the ABAP stack.
Does anyone know what labels are expected???
We also tried to mount the DVD's in the PC running the SDTgui, without any success.
Best regards,
Teddy
ECCO Sko A/S
Edited by: Teddy L. Andersen on Jun 6, 2008 2:28 PM
The upgrade process is asking for a mounting point on iSeris. Removing the Windows drive letter Y: solved the issue. The correct mounting point was \BASISDVD\.......

The upgrade process is asking for a mounting point on iSeries. Removing the Windows drive letter Y: solved the issue. The correct mounting point was /BASISDVD/.......

CRM 2007 performance

Hi,
We are using CRM 2007 sales and service. We are facing performance problem
sometimes on load conditions. What all parameters are to be checked to investigate.
Users are using webui as the frontend. These are based on BSP pages. We have noticed
high page outs during this time in our application servers. What is causing this ?
Any inputs regarding this will be helpful.
regards
Magi

Magi,
Are you running ABAP only on those app servers or ABAPJava? I believe your amount of physical memory could be too low, if you have ABAPJava on those boxes. Please check your physical memory usuage/along with swap file usuage. If you are paging too heavily then you probably need to bump the RAM up in those application servers.
If you are not paging, then check your memory allocation settings for the app server. In particular check shared memory settings and memory allocated to ABAP runtime.
Which OS are you running? We are running 64bit windows here with 32GB RAM on our application servers with no issues in production.
Take care,
Stephen

Configurations required for PME and SCE in SAP-CRM 2007

Hi Friends
How to configure the PME and SCE in SAP-CRM 2007.
If u have any documentation avilable for those two topics regading the implementation of e-Commerce application.
Waiting for ur reponse..
Regards
Satish.

Hi Mia,
Authorization group is available in the old versions and basically this help in defining new authorization groups and you can define what can be done with these authorization groups as what can be edited and what cannot be and this is done on SPRO. These authorization groups are entered in the authorization group and the user who has this authorization object will be able to work on the account.
So the business role in CRM 2007 has a PFCG role and the authorization profile that you created are assigned to the business role and users are assigned to the business role.
There are also few authorization objects to maintian the BP relationship and see if you can use these combination to check if it meets your requirement.
Hope it clarifies and if useful please reward points
Thanks
Srini

PCM Configuration SAP CRM 2007

Hi Gurus
Need your help,
Currently we are using SAP CRM 2007.We need to configure the variant configurable products,I think in CRM we need to use the PME to configure the variant products,Is the PCM is inbuilt in CRM? or we need to install any software,yes please give me downloadable path.
After configuring the Variant products we need to display in b2b e-commerce portal,
Is any body having any idea please send the response ASAP.
Awaiting for ur response
Regards
Satish

hi satish,
pls see the below urls
ftp://ftp.software.ibm.com/software/tivoli/whitepapers/wp-zseries.pdf
sap.sys-con.com/read/category/1639.htm - 103k
sap.sys-con.com/read/521435.htm - 60k
www.sap.com/solutions/business-suite/crm/pdf/Misc_Pathway_to_Profit.pdf
thanks
karthik

PME Configuration SAP CRM 2007

Hi Gurus
Need your help,
Currently we are using SAP CRM 2007.We need to configure the variant configurable products,I think in CRM we need to use the PME to configure the variant products,Is the PCM is inbuilt in CRM? or we need to install any software,yes please give me downloadable path.
After configuring the Variant products we need to display in b2b e-commerce portal,
Is any body having any idea please send the response ASAP.
Awaiting for ur response
Regards
Satish

Hi,
for the majority of manufacturing customers doing make-to-order a re-use of their VC models defined in ERP is the better option. The AP Configurator (new name for the SCE part of the IPC) supports 95% of all of the product model as defined in VC. This re-use allows to conitnue to use the same product master data for high-volume make-to-order orders via CRM and at the same time for engineer-to-orders that are changed solely in ERP.
The typical process looks like this:
- Adjust VC product model to fit AP configurator if necessary (delta-list is described at help.sap.com > ERP > SAP ERP Central Component > Logistics > Variant Configuration > Product Configuration with the Configuration Engine > ERP Master Data and Configuration Engine)
- Adjust VC product model to fit the needs of the extended user base in CRM if necessary (very often the product model in VC is technical and requires specification of many technical characteristics. To overcome this additional sales- or application-oriented characteristics might need to be added that pre-fill in values for the technical characteristics using constraints or other rules)
- Create a Knowledgebase and extract the product model into it
- Set-up CRM Scenario including Middleware replication of product and knowledgebase
- Set-up JSP UI of the AP Configurator within CRM
- Create equivalents of user defined functions in Java and make them available to AP Configurator in CRM
For a subset of customers that does not do manufacturing in ERP setting up a product model in CRM is the other possible option available since CRM 4.0. In CRM 2007 this was improved to allow for multi-level configurable products and also provides a maintenance enviroment for product models that integrates well with the rest of master data maintenance in CRM (pricing, catalog, cross-/upsells, bundles). This maintenance environment (some still call it PME) is available in the overview page of a configurable product within the assignement block called "Product Models".
Regards, Marcus

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

Vendor Number Range Conflict SAP ECC and CRM 2007

I need to load SAP ECC Vendor data from SAP to CRM and have setup most of the configuration as required. However I have an issue, the vendor number range used currently in our SAP system is already in use in our CRM system and has been for some time (for Prospects and Contacts). What is the best approach to dealing with this issue...
My initial thought was to see if we could have two different numbers for the same vendor in ECC and SAP CRM
eg SAP Vendor "50000001" equates to CRM "VEN50000001"
Is such as approach supported? Can you point me to the documentation that shows how such an approach could be implemented. What approaches have others done to address similar issues?
Thanks in advance
Eddie
By the way we are on CRM 2007 sp4

Hi Eddie,
SAP Note 1044637 - Customize Vendor Numbers
Implement the code present in the attachment. You can
change it according to your own requirements. The example code
suffixes 'VEND' before the first six digits of the vendor
number before it is downloaded to CRM.
Thanks,
Vaibhav Shah

IPC in SAP CRM 2007

Hi CRM Gurus,
I am working on SAP CRM 2007 where IPC is an inbuilt component which has to be activated at the of installation. Now my problem is in CRM 2007 where we have to write the routines ?
Thnaks in Advance,
Regards,
Ramji Gupta

Please read the documents. You will download the standard jar, use an IDE like Eclipse to build the exits and then upload again. You will also do configuration to maintain the exits you have created. Read the document.
Refer to these Notes and they give details about IPC AP 7.0 intialization, configuration and creating the IPC Java exits.
[809820 - New userexit concept for pricing |https://service.sap.com/sap/support/notes/809820]
[Note 870201 - Implementing variant functions in Java |https/l..service.sap.com/sap/support/notes/870201]
These notes have documents that will help you.
Easwar Ram
http://www.parxlns.com

Difference between SAP-CRM 2007 UI and previous version UI.

hi,
anyone knows the differences difference between SAP-CRM 2007 UI and previous version UI.
anykind of links or files are helpful.
regards.
raman.

Hi,
actually quite a late response and I think all the rather technically focuses comments have already been given, incl. the link to a really good slide deck, that explains all the technical architecture details on what exactly we did.
From an end user perspective some other statements on what we did:
(1) From an information architecture and visualization perspective we acted based on feedback from our customers in the last years, which led to some restructuring of the screen, e.g. moving the navigation bar from the top area of the screen (horizontal) to the left hand side --> sounds simple but users tend to have problem seeing thing at the top of the screen. We also decided to arrange the information for e.g. an account or an opportunity not in a tab oriented format. Again usability tests in CRM had shown that users often find it hard to see and understand that tabs contain additional information. We now show the details in assignment blocks below the header information in a scrollable format. Vertical scrolling is a behavior of a screen that most users know from their internet experience. Those are just two exampels of what we did in this area
(2) We also have put a large focus on well known web behaviors, like drag & drop and personalization in general, knowing that on the one hand side, no matter what standard UI we deliver, users tend to adapt it exactly based on their needs and wishes. So you will find really easy to understand personalization options everywhere in the new CRM Web Client UI. To achieve this we used lots of web 2.0 techologies that enable especially these easy interactive capabilitites.
(3) Finally, and this relates directly to the arguments mentioned in (2) we focused as well on really easy UI configuration. Again, in every customer project user interface changes are made, to adapt the SAP default to the customers needs. here we invested a lot to make the 60-80% most common UI changes done in projects as easy as possible, that even non-technical people can generally do it (like Power users).
Hope this clarifies some arguments what from the users point of view has been done and what the advantages are.
When you follow the same link as mentioned by Nadine above, you can also find a presentation UI Concept, which explains all the details rather from a users perspective.
Best regards and enjoy the new UI ..and every feedback is very much welcome, only with your feedback we can improve the solution even more.
Ingo

Configuration documents of CRM 2007 in Solution Manager

Hi all,
I have new version of CRM 2007 in our landscape and Solution manager as well.
So we need to get/download configuration documents of CRM 2007 by Solution manager but not sure what configuration we need to do in Solution manager to get these CRM documents.
So kindly suggest me the way to get this done, thanks.
Regards,
Himanshu chauhan.

Hi,
This link might not be sufficient but will let you know how powerful Solution Manager is.
http://www.sap.info/index.php4?ACTION=noframe&url=http://www.sap.info/public/INT/int/index/PrintEdition-17873d3e79f60eb30-int/0/articleContainer-214343d5145200a438
This link will be useful to you providing you how to create non SAP systems in your Solution Manager Landscape.
http://help.sap.com/saphelp_sm40/helpdata/en/bc/0e90000e58f64fb184a4cba0323e39/content.htm
This is one good guide for you.
www.sappro.com/downloads/NonSAPsystems.pdf
Meanwhile i will try for more indepth coverage of the subject.
Feel free to revert back.
--Ragu

Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
1)Authorization Group (LK01) is assigned to Business Partner --123.
2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
a) User A assigned with PFCG role X>Authorization Group (LK01)>BP 123.
b) User B assigned with PFCG role Y>Authorization Group (LK02)>BP 456.
Note:
1) Authorization Groups are assigned to BPs under the Control tab.
2) These Auth Groups are assigned in Authorization Object in PFCG role.
Now, USER 'A' should not be able to work under the BP 456 as this BP is assigned to authorization group LK02.
The issue is when we open the WEB UI and login with user A role X, He can search for the BP 456 assigned to Auth Group LK02.
User A can open the Interaction History and edit the Service Order created using the BP 456.
He can Edit the following in Service Order details:
1) General Data Status (from created to complete), Contact person, Sale Rep name.
2) Organization Data like Sales Office, Sales Org Unit, Distribution Channel
3) Business Partner.
However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
good thing.
I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

Error Message when we create a Service Ticket in SAP CRM 2007

Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
Sathya

Hi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat

CRM 2007 as Standalone - No SAP BI - Configuring Pipeline performance mgt?

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