CRM 2007 New Service Ticket Transaction not visible in WEB UI
Hi Gurus
I don't understand why this is so difficult.
To me I have done everything correctly.
I have a Service Ticket Transaction visible in the WEB IC.
I now want to make it visible for use in the WEB UI, I have set the channel to WEB UI.
Yet when I try to create a new Service Ticket from the Service Professional Role under Service Order the Transaction is not visible. Yet I can can search for the Transactions created in the WEB IC from the WEB UI without an issue.
Maximum Points for the right answer.
Regards
Panduranga
Solved
I needed to add the Service Ticket Object Create option into the Navigation Bar Generic OP Mapping Option.
After that the Transaction Type was visible.
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