CRM 2007 - WEB UI "E-Mail Inbox"

Hi Gurus
I am struggling to understand the functionality behind "Transfer to CRM" from Agent Inbox
I have configured as per:
http://help.sap.com/saphelp_crm70/helpdata/EN/e1/8bbeffb1b940bb894aa7b7a4c51342/frameset.htm
I have loaded required CDO, etc and configured according yet, I have the following issues when I click on "Transfer to CRM".
System does not appear to pick up my Organizational Data Profile as I get the following errors:
    Enter an Organization Unit (Sales)
    Enter a Distribution Channel
    Enter a Sales Organisation
    My Org Data Profile is service related so I don't understand this error.
BSP Server Error: domainRelaxMin.htm Does Not Contain Any Application Entries
Any ideas on how this Transfer to CRM should work.
Click on "Transfer to CRM"
Click on "Save and Back"
What about if you want to reply to the message or must that be done through Outlook.
Regards
Panduranga

Hello,
Usually when you transfer email to CRM, you create transaction type 0004 (or something like that), am I right?
In standard delivery this transaction type is assigned "object reference profile" ACT_SUBSEQ. If you are not using this profile, then find out which one is relevant in your case.
Then, adapt this profile to suit your needs here:
SPRO >> CRM >> Transaction >> Settings fro service transaction >> Define object relationship profile.
Kind regards,
Nicolas Busson.

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