CRM 4.0 and EP 7.0

Hi,
We have EP 6.0 and CRM 4.0. And we are planning to upgrade to EP 7.0. Does this compatable?
Or can you suggest me where can i find this kind of information?
Thanks,
Sanjeev

Check this link..
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/e0c0bdca-ad6d-2910-f881-bc8202f8f8a9
System Availability - for Business Package for SAP CRM 4.0
Primary Backend System
SAP - CRM 4.0
Portal Release
EP 6.0 (SP2 and higher), NetWeaver '04 (SP Stack 03 and higher), NetWeaver 2004s (SP Stack 04 and higher)
Hope this helps.
Thanks,
Vasu.

Similar Messages

Mapping Z-fields of BP in CRM to ECC and vice versa

Hi Gurus,
Z-fields for BP were created in CRM using EEWB and AET tool. These z-fields need to be transferred from CRM to ECC, standard fields like KNB1-ALTKN, KNKK-REVDB,KNKA-KLIME... etc.
Now, that these z-fields are added in the BDoc. I believe no enhancement is required on CRM.
Please guide me on how to map these z-fields from CRM to standard feilds of ECC.
Thanks & Regards
Praveen
Edited by: Praveen on Apr 19, 2010 10:19 AM

Hi,
Thats right! C03 best practices would be certainly helpful to you.
Few important steps for BP repllication from CRM to ECC would be
In CRM , First define your Logical destination in BD54 .
1) SU01 Transaction to create users : create user in CRM & R/3
2) Transaction code SM59 : Create RFC DESTINATION .. here u use the users created for reaching into R/3 from CRM
3) transaction code: SMOEAC: ADMINISTRATION CONSOLE:-
here define Publication, subscription and site ( OLTP) , and define replication objects ( like BUPA_MAIN, BUPA_REL)
4) define Queue: SMQR and SMQS - inbound and outbound queue /
Que registration .
5) check entry in R/3 side tables:- Make the proper entry into R/3 side tables in SM30
a)CRMRFCPAR
b)CRMPAROLTP
c)CRMSUBTAB
d) CRMCONSUM
These are important steps for Middleware settings between CRM & R/3
In addition to this , you need to correctly define your
1) in CRM ,BP GROUPINGS with Internal Number range
2) in R/3 define "Account Group" with "External Number Range" for BUSINESS PARTNER
3) In R/3 , Mapping of CRM CLASSIFICATION with R/3 account group...e.g. Classification B for customer with ACCOUNT group of R/3
You need to also map in CRM correctly the partner functions and R/3 Partner functions.
regards,
PD
Reward points if it helps...

SAP CRM 7.0 and Enterprise Portal

Dear SAP Gurus ,
I have question about the New CRM WEB UI and integration to SAP Enterprise Portal .
We have been using the SAP Enterprise portal for accesing the SAP CRM functionalities before (eg create Opporutnites and Sales Order ). But with the New SAP version(7.0 and 2007 ) its possible to have its own portal.
Now the question is it possible to integrate the NEW SAP WEB UI into the existing portal ? Eg: If we want to have link in Enterprise portal with the Sales Order create functionalyt direlty without going into the stand alone CRM WEB UI . Would it be possible to directly call the Sales order service WEB UI in enterprise portal . Right now what we see is that the NEW CRM WEB UI is stand alone and for these type of fuctionalites the user need to login to the NEW web ui and then go to the create sales order screen .
Is it possible to directly embed the new UI components in the existing SAP enterprise portal ?
Many Thank for your kind advise !
Best Regards,
Ankur

Ankur,
Once you have correctly integrated to Portal following the SAP Note, you will no longer see the CRM Navigation. They will be Portal Navigation. If you have read and understood the note, it will be clear. On an overview, let me explain the steps involved.
1. You create a CRM role (based on some job role) say "Sales Rep" and have configured the CRM Web UI for all the navigation and applications. Like Account maintenance, Opportunities, Sales order create etc. etc.
2. Following the note and running a CRM transaction, you will now "Export" this CRM role to an external file. This file is very similar to a "business package". All the portal roles, pages, iVeiws etc. get created.
3. You will now "Import" this into your portal. Again follow the notes to know the loaction.
4. In the portal, you will assign this "portal role" to your users.
When these users log on to portal, they will see Portal Navigation (not the CRM navigation). So, the main point lies in defining the CRM role and get it working.
Hope you get the point....
Easwar Ram
http://www.parxlns.com

SAP CRM 7.0 and BW 3.5 - BI_CONT 353?

Hello all!!
We have CRM 7.0 and BW 3.5 with BI_CONT 353 SP 10. Users need to analyze their CRM transactions but we cannot upgrade BW for now. The CRM 7.0 Master guide says install BI_CONT 7.04. Is there a documentation in order to identify the gaps between BI_CONT 353 and BI_CONT 7.04? Can I activate the business content and use the data flow with this limitations?
Thanks for your replies.

Hi,
Take a look at the docs below.
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/86c1f495-0b01-0010-78af-b58118637856
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/910aa7a7-0b01-0010-97a5-f28be23697d3
Regards,
®

CRM 5.0 and IPC Configuration

Hi All,
we are using CRM 5.0 and want to configure IPC for Internet sales. Can someone give me the IPC configuration guide for CRM 5.0 (as IPC is integrated in it). We are using CRM as standalone without R/3.
Thanks & Regards,
Vikas
[email protected]

Vikas and Nirmal,
As IPC is already there with CRM 5.0, you just need to start it...
See OSS note 854170 for details about starting and some configuration information on IPC...
Thanks,
Manoj

Rebate Agreement Replication CRM to R3 and vice-versa

Hi All,
We have a requirement of creating Rebate Agreement and maintaining the conditions in the same.
When we create an order (in R3 or CRM) the values has to be populated from the rebate agreement.
Scenario A:
The setup of rebate is completed in R3, we have downloaded the conditions from R3 to CRM and when we are creating the order in CRM the rebates are not getting recognized. Upon analysis we found that we have to download the rebate agreements too and the respective object is REBATE_DNL_AGR.
(Rebates are working fine for Pricing in R3.)
Scenario B:
We have tried an workaround of creating rebate agreements in CRM and uploading them to R3, object used is REBATE_AGRMNTS but no success.
(In this case rebates are working fine for Pricing in CRM.)
We are facing issues in replicating the Rebate agreements from CRM to R3 and vice versa.
When we do the initial load R3AS of below objects, they are not progressing and not appearing in queues too. Status is always running
CRM to R3 for rebate agreement – REBATE_AGRMNTS
R3 to CRM for rebate agreement - REBATE_DNL_AGR
If you have any inputs, pls share. Thanks
Regards,
MK

Hi Kalyan,
Did you achieve scenario B ?. You also mentioned that for scenario B , it works fine with pricing in CRM. Was the billing happening in CRM or ECC in that case ?.
Did the scenario A worked ?.

Problems in Sales Document Exchange between CRM 7.0 and ECC 6.0

Hello,
we updated our CRM system to CRM 7.0 and the ERP to ECC 6.0 .
Now I am trying to fix the dataexchange again. However salesdocuments from the ERP are stopped in the inbound queue of the CRM system.
The error from the SMW01 is :
At least one entry could not be found in object buffer
Message no. CRM_ORDER_MISC106
I think that there is some configuration missing in the CRM or the ERP system. However I did not know where.
Does someone knows the error or is able to give me a hint?
I maintained the table CRMPAROLTP in ERP:
CRM_MAX_QUEUE_NUMBER_INITIAL     MATERIAL                              CRM     5
CRM_MAX_QUEUE_NUMBER_INITIAL     SALESDOCUMENT                              CRM     2
CRM_NO_BEFORE_IMAGES     SALESDOCUMENT     CRM
CRM_RELEASE                                                                                  701
CRM_SCENARIO     INT_CHANGE_ORDER     YJB4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YJC4                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIA                    A
CRM_SCENARIO     INT_CHANGE_ORDER     YXIG                    A
and the table SMOFPARSFA in CRM:
R3A_COMMON     CRM_AUTO_DELTA_EVENT_ACTIVATION                                                                        X
R3A_COMMON     CRM_DEFAULT_DESTINATION     CRM_R3MATERIAL_AVAIL                                               K90CLNT001
R3A_COMMON     CRM_R3OLTP_ACTIVE                                                                        X
R3A_COMMON     MAX_PARALLEL_PROCESSES                                                                        5
R3A_COMMON     WAIT FOR UPDATE     RESPONSE_DLV                                               X
R3A_COMMON     WAIT FOR UPDATE     SALESCONTRACT                                               X
R3A_COMMON     WAIT_FOR_UPDATE     SALESDOCUMENT                                               X
R3A_SALES     BEHAVE_WHEN_ERROR                                                                        R
R3A_SALES     INT_CHANGE_ORDER     YJB4                                               A
R3A_SALES     INT_CHANGE_ORDER     YJC4                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIA                                               A
R3A_SALES     INT_CHANGE_ORDER     YXIG                                               A
R3A_SALES     INT_NUMBER_ASSIGNMENT
R3A_SALES     PRICINGTYPE                                                                        G
Best regards,
Nils Kloth

Can you bump up the trace level (to detailed) via SMWT transaction and then re-submit this bdoc ? check if you get additional details about the error.

Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
Reward points if it helps.

Portal Content - Business Packages for CRM 7.0 and IC Webclient

Hi all

We are looking at CRM 7.0 and SAP Netweaver Portal 7.0 integration. 
I've noticed that the Business Package (BP) for CRM 7.0 contains very limited business roles for: 
Channel ManagerChannel Manager 
Partner Manager 
Channel Manager (Telecommunications) 
Partner Manager (Telecommunications) 
Customer 
Digital Asset Management 
Incentives and Commissions 
only.

In the past, there the BP for CRM 5.0 contains a lot more roles including customer service representatives and managers. Given that the standard business role export (from CRM 7.0) and import (EP 7.0) does not work for IC Web client business roles, is there a standard way for functionality delivered in IC Webclient like Customer Service to be integrated into EP 7.0?

Otherwise, if we were to configure each BSP page individually for IC Webclient, will there be functions that do not work? eg: alerts, manager realtime view of CSR activities, call tracking, telephony integration etc..

Thanks!

There are two approaches (that I'm aware of):
- install external authentication (such as an LDAP which can be populated from the R/3 backends)
- install an additional Java instance
I would go for both of them because
- it will make things easier if you implement other functionality that is in the portal (non-ESS)
- it will avoid patching one portal and to keep the SPs of both backend systems in sync with the portal
Markus

CRM Middleware Documentation and Training

Apologies as this is not a technical/functional question as such but I have been looking for SAP CRM Middleware documentation and/or training courses on the subject.
Particularly in relation to integration with Microsoft Exchange Server
So far I have found documentation on help.sap.com but little else. Nothing on integration with MS Exchange.
Firstly, does anyone know of any other good sources where this type of information can be found?
Secondly regarding training, the only course I have found has been the CRM Basics 5 day course that covers Middleware, but I don't know how in depth or even if it covers integration with Exchange.
Is anyone aware of any good CRM Middleware courses, preferably in the UK?
I would be grateful for any kind of help?
Many Thanks
David

Hi,
Check out
http://help.sap.com/saphelp_crm50/helpdata/en/2b/0bc5de1814b34b8f453fa5b07b8739/frameset.htm
Middleware courses are available:
CRM500(overview) & CR550(enhancements) & some mobile integration courses, but none of them realy cover groupware integration.
It's a pretty new functionality...
Michael.

CRM Target Groups and Product Segments - BW and BPS settings

Hi gurus,
I have some questions regarding the CRM Target Groups and Product Segments as it relates to BW and BPS planning layouts.
1. When a target group is created in CRM, is it supposed to also be create master data entry for the object 0TGGRP_ID in BW? If it is, what kind of settings need to be made to ensure that? When we create target groups in our CRM instance, we donu2019t see the master data being updated for the 0TGGRP_ID info object.
2. Where exactly (in BW) is the relationship between the target group and the underlying customer/business partners stored/updated? We have a requirement to use target groups for defining the trade promotions and still being able to explode and plan on (individual) customers in the embedded BPS Planning layout. I believe that we need to have target group and associated customer assignments stored somewhere (?) in BW and use BPS characteristic relationships to populate all the possible combinations for a target group ID being passed from CRM. Am I correct in my assumptions? Any ideas if SAP has already delivered something similar in the BPS business content for TPM?
3. We are planning to use product segments to define the trade promotions as well. I believe BW info object is 0CP_SEGMENT. Similar to what I mentioned in Question 1, I donu2019t see any master data being updated for 0CP_SEGMENT. Am I looking at a wrong BW object or missing some key settings?
4. Where is the relationship between a Product Segment and the associated products stored/updated in BW? How do I create a trade promotion using a product segment and make the BPS planning layout populate individual products in the lead column?
Thank you for your help

Hi Anna,
After reading your post, what i understand is that there is no existing relationship present in CRM system between the Org BP and the contact person BP.
As per my Knowledge in order to create a Target group with Contact Persons you should have an active relationship persent in the CRM system bewteen the BP and the Contact person.Now as your sceanrio suggests that the Contact person's are present in the BW system but not in CRM, i would assume that the relationship also exsits in the BW . So if it does then your BW team should be able to help you in creating the necessary infocube with there analytical tools and you can then use there cube as the datasource and create the necessary Target Group with Contact persons.
Comming to the second part of your question, your guess is absolutely right but to give you more detailed infomation , the BP ID is converted in a unique GUID and this is passed into the program to retrive the necessary information from the BP after the campaign is executed.
Hope this helps!!
Regards,
Naveen

Does CRM supports firefox and other browsers apart from IE

Hi,
can you pls share if CRM supports firefox and other browsers apart from IE. are their any specific settings to enable other browsers?
any documentation would be helpful.
thanks
RH

RH,
From The PAM choose the link SAP Application Components->SAP CRM.
Then pick your release of CRM. Then in the release detail information, choose the web browser and/or web browser platform tabs.
I.e. I did this for CRM 4.0 and found that basically only IE was supported for IC webclient.
Take care,
Stephen

Document that explains the differnce between CRM 3.0 and CRM 5.0

Hi,
Please, do you have any power point or pdf presentation that explains delta functionalities between CRM 3.0 and CRM 5.0.
If you could send to me I would appreciate a lot.
Best regards,
Xavier de Toca

Hello Xavier,
I would suggest that you check the <a href="http://service.sap.com/ /~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000429833&">Release Notes</a>.
Regards
Gregor

Integration of CRM 4.0 and R/3 4.7 D

Hi All,
I dont know whethere this is the right forum for postingthis question or not, but what i need is i want to integrate CRM 4.0 and R/3 4.7 D. Is it possible?
When i run SMOEAC tranx its says "No valid R/3 back end system" but RFC runs smoothly, i have checked with SAP note (833348) after reading the previous Queries posted here for the same problem but that is for CRM 5.0 and not CRM 4.0.
Actually i am preparing myself for CRM foundation course for thenext month, hence i require to know hwo to integrate these two systems at my home, both are IDEs versions. Please let me know ASAP.
Regards
Siddhartha Sengupta

Hi Ranga,
The error that I am getting is '"No valid back end system", whereas i am able to connect through RFC and absolutely no problem with that.
And as far as the configurations are concerned , i am already done with that. What i suspect is some problem with the plugins and CRM adapter frameowrk may be.
And lastly thanks to prashant as well as Kaushik, for replying me.
Do u have any idea regarding the plugins and Adapters required for that and how to check whether they are working and configured properly?
Regards
Siddhartha Sengupta

Locking issue SAP CRM 4.0 and SAP R/3 ECC 5.0

Hi all, I have a problem that I would like to share before creating any OSS message. I have connected our CRM 4.0 environment to our new SAP R/3 ECC 5.0 environment and am faced with a strange problem. All middleware settings seem to be correct, business partners, products, pricing and all are replicated correctly. However when I create a sales document in CRM it gets replicated to R/3 correctly but it remains locked by my RFC user, preventing me from making changes to the replicated document. The BDoc status remains 'in process' and for some reason the lock is not being removed. Does anyone have seen a similar situation and how was it solved? Thanks, Tiest.

Tiest,
This problem may not only be applicable for the combination of CRM 4.0 and ECC 5.0, but for other combinations of CRM and R/3 backend systems as well.
I've bee facing the same problems with CRM 4.0 and R/3 4.70
First check your inbound and outbound queues in both CRM and ECC (Tcode SMQ1 and SMQ2). If no queues are 'hanging', then check the status of your BDoc's.
There are some good OSS notes that help you on these problems.
Hope this helps you...
Regards, Jacques

Difference in DNL (Customizing) objects in CRM 7.0 and CRM 5.0

Hi,
I wanted to know if any new DNL's (customizing objects) have been introduced in the CRM 7.0 version in comparison to CRM 5.0. and if yes then which ones are critical with respect to data integrity and smooth functioning of the system.
Regards
Kshitij Garg

Hi Kshitij,
I dont think there is any new customizing object for CRM7.0 other than from CRM5.0. One have to follow the same procedure to download the customizing objects.
Please find the list of customizing objects for CRM7.0 in the following link:
http://help.sap.com/saphelp_crm70/helpdata/EN/1d/09d1e713d711d6999e00508b6b8a93/frameset.htm
Hope this helps!
Regards,
Chethan

CRM 4.0 and EP 7.0

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