CRM 5.0 Agent Inbox - Unable to open a certain email

Hi guys
Theres one email under our inbox that we're not able to edit or interact with
When I try to open it i get an "info" message ast the top saying "Cannot determine if buttons are to be disabled for selected inbox item"
Any reason why this is happening?
Jogi

Thanks for this.
We've effectively used a Non-ERMS solution as per the FAQInbox document.
We may need to look at switching over to ERMS to get this right.
Thanks again - Max Points awarded
Regards
Panduranga

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CRM 5.0 Agent Inbox - Unable to open a certain email

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