CRM 5.0 - Forwarding (A Message for SAI)

Hi Sai
Configuration for Forwarding in the Agent Inbox is done from here:
SAP Menu -> Interaction Center -> Interaction Center Webclient -> Administration -> Agent Inbox -> Forwarding.
The 2 functions under this Menu item will allow you to set-up the relevant forwarding.
Regards
Panduranga

Hi Sai
Configuration for Forwarding in the Agent Inbox is done from here:
SAP Menu -> Interaction Center -> Interaction Center Webclient -> Administration -> Agent Inbox -> Forwarding.
The 2 functions under this Menu item will allow you to set-up the relevant forwarding.
Regards
Panduranga

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