CRM 5.0 - IC WebClient - Transaction Issue

Hi
We have a Service Ticket Transaction as our main Transaction with Business Activity & Task as Dependant Transactions.
I wanted to remove the dependant transactions (Business Activity & Task) so used: Define Business Transaction Profile for current Web Client Profile and deleted the 2 transactions.
Unfortunately when I go into Follow Up Transaction I see I still have these 2 Transactions as possible options.
Even went so far as to delete the Business transaction profile and create another, but still thes 2 Transactions are visible.
Any guidance on thids will be richly rewarded.
Regards
Panduranga

Hello Panduranga,
First of all, make sure the buffer is not the problem.
Refresh all buffers by entering /$SYNC in the transaction box. (Don't do this on a production system!!)
If that doesn't solve your problem you can try this:
1. Delete them as follow-up transaction in the copy control customizing.
SPRO->CRM->Transaction->Basic settings->Copying control for Bus Trans.->Define copying control for Trans. Types.
Delete here the follow-up transactions you don't want to see in the dropdownbox.
2. Edit the follow-up transaction types and remove the channel 'ICW Interaction Center Webclient' so they are no longer usable in the WebClient.(Only CRM 5.0)
SPRO->CRM->Transactions->Basic settings->Define Trans. Types.
Select the trans. type you want to hide. CLick on "Allowed channels for trans. type" and delete the WebClient entry.
This should solve your problem.
<b>Reward points if useful!</b>
Regards,
Joost

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