CRM 5.0 Knowledge transfer doc

Hey,
I am looking for a doc on knowledge transfer for CRM Solution to Basis guys . .
I would appreciate if anyone could help me with this . .
Regards
Vijay

Unfortunately, our limited exerpience makes it tough to know if the issue is with the CTI integrator or CRM. We have a different integrator AMC with Cisco very few issues. The CTI integrator should have logs where they can view the data passing thru their tool. In CRM t-code CRM_ICI_TRACE can be used to used to see the CRM user data. if the user has a PID with CRM_ICI_TRACELEVEL = XXX then more detail level is provided.
We have not experienced the issues you have described. Every blue moon we get a user gets in catch 22 where they can't hang up or end (hang up says not in a call, end says to end the phone call 1st)

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Knowledge Transfer Preparation Questions

Hi Friends
I have recently joined as a BW Analyst and will be attending another work location for Knowledge Transfer about the current system from one of the BW Consultant.
I would appreciate your views regarding important questions I need to ask during this session and also what preparation I need to make in advance so that I dont miss out anything.
Your valuable answers will be rewarded.
Many Thanks and Regards

HI P B,
For the KT perspective, following points are important.
1. Take a copy of all the documentation done at onsite...design docs, Func. Specs, Tech Specs
2. Have a list of all the object developed
3. You should be having all the business rule, if any, on your finger tips
4. Understand all the coding involved
5. Naming convention should be clarify.
6. Overall, you should have a bird's eye view of the project understanding.
hope its helpful
regards
vadlamudi

I have a macbook running 10.6.8 is there a way to transfer docs from that computer to iCloud

I have a macbook running 10.6.8 is there a way to transfer docs from that computer to iCloud with out using a third party app like dropbox?

Yes - if you have the iWorks apps or apps that support iCloud and if you have iCloud setup on the iPad correctly. You do by using Safari on the Mac.
If you have Pages on both devices - you can log into iCloud.com on the Mac. Sign in, and click on the iWorks icon in the browser window in Safari. Then click on Pages at the top in the next window. Then drag your Pages document from the Mac desktop onto the browser window and the document will be available in Pages on the iPad when you launch it.

J2EE Applications Knowledge Transfer

As a result of a rebid, the Company A for which I am working recently won a contract that had been administered by the Company B for the past 7 years.
To fully possess the application that was built by the Company B, I am preparing a list of questions (see below) to facilitate the transfer. Because my skills in the field are not quite up to the task, I am inviting comments and suggestions to ensure a smooth knowledge tranfer.
Particularly, I have no prior experience in the areas of building an application to Dev, Sat, and Prod and releasing an application, what should I ask in order to possess the knowledge in building and releasing an application?
Here is the list compiled by me:
1. Provide software application development documents; e.g. uses cases, sequence diagrams, class diagrams, and etc. If the aforementioned documents are unavailable, what are the document standards followed? And please provide those documents.
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     What is the portal server used (which version)?
     What is the IDE and its version used for software development? The Eclipse? The NetBeans? Or some other IDE?
     What is used for version control? CVS? Or SVN? Or something else?
5. Provide application production server configurations for code development and deployment
Examples:
     Services configuration; such as data source, connection pool, transaction services, messaging services, cache services, authentication services, etc.
6. List the application development languages used and their respective versions
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     Is the application web based? Or it is also a wireless application that uses WML or some other technologies to render data onto hand held devices
     Is the Web Services technologies; SOAP, WSDL, UDDL, and etc., used in developing the application?
7. List all the code development tools and their versions used for the application code development
8. List all the frameworks and their versions used for the application code development
     Examples: Struts, Spring, Hibernate, and etc.
9. Provide the original Java code of all the customized JAR files used in the application
10. List all the third party products used for the application development
11. List all the utility functionalities provided by the application and the technologies used to implement those functionalities
Examples:
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15. List the data persistence and retrieval languages used for the application development
     Examples: SQL? Or PL/SQL? Or others?
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Examples: Junit, Easy Mock, etc.
Thank you very much.

Dear Lakshmi Nese,
Knowledge transfer means making you at par with your project mates in terms of knowledge. This is generally done for long term support projects. When you join a project which is running say for quite sometime, to induct you in the project Knowledge Transfer (KT) is given.
For upgradation part, knowlege transfer is very important. It will help you to find out what is in the existing system and help you to resolve the objects after the upgradation is over.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

Can I transfer docs between a MacBook with a Intel processor and a iMac with a PowerPC processor by using a usb cord?

Can I transfer docs/folders between a MacBook with a Intel processor and a iMAC with a PowerPC processor using a usb cord? Or by loading from the MacBook to a external drive and then to the Imac.

You need to use an external drive, FireWire cable, Ethernet cable, or wireless connection.
(73713)

Ramp Up Knowledge Transfer Training for EHP 4 Student Lifecycle Management

Dear Forum Members,
SAP's IBU for Higher Education offers a Ramp Up Knowledge Transfer Training for EHP 4 Student Lifecycle Management from March 16-18 in Walldorf, Germany. There are still open seats available. If anyone of you is interested in joining this event please check have a look at the recent blog published on this topic. There you find the link to the registration list.
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If you would be interested in the RKT training offering in Bangalore please let us know via this forum thread.
Thanks,
Tina

Hello everyone,
thanks for your feedback in the last couple of days. It has been helpful in the decision making process.
We are now planning to offer this training at the following date and location:
Timeframe: Monday, April 20 until Wednesday, April 22
Location: SAP India, Bangalore
Please reserve these dates.
We will provide registration details and the agenda for this training offering after next week.
Looking forward to seeing you there!
Best regards,
Tina

Knowledge transfer took place between you and clint ?

Hi friends this is shyam, can you tell me if you are working in off-shore, how the knowledge transfer took place between you and clint ?
regards
shaym

Hi shaym,
Why don't you use the net meeting?
Regards,
Smile

Knowledge Transfer / transition plan template

Hi all I need to transition off a project and need to come up with a knowledge transfer / transition plan. Does anyone have any that you have used on SAP projects in the past. When I google, I get very generic type of plans that are not IT/SAP specific.
If you do have one would appreicate it you could provide a copy.
Email is [email protected]

Hello everyone,
thanks for your feedback in the last couple of days. It has been helpful in the decision making process.
We are now planning to offer this training at the following date and location:
Timeframe: Monday, April 20 until Wednesday, April 22
Location: SAP India, Bangalore
Please reserve these dates.
We will provide registration details and the agenda for this training offering after next week.
Looking forward to seeing you there!
Best regards,
Tina

KNOWLEDGE TRANSFER

Hi,
what is the functionality of 'KNOWLEDGE TRANSFER' in SAP

Dear sridhar
KT or Knowledge transfer is Like when u r replaced by someone or when u r moved to some other project in that case some other functional consultant is coming in place of you.
So whatever work u have done.It has to be explained to him ,that means u r transfering your knowledge to him so that he can understand what customization and the business process that has been understood by you.And can take over ur charge.
Regds
shailesh

Ramp-Up Knowledge Transfer (RKT) material

Folks,
Needed help!
Does anyone has GTS Ramp-Up Knowledge-Transfer material or any link for the same ?
It is the one which SAP releases prior to the launch of a new version.
I can see few in the sap market place, but unable to view the same.
Any help will be greatly appreciated.
Cheers,
VK

Hi Vineet,
It depends on what knowledge you require.
The latest e-learning on the newest release 10.1 is available to purchase from the training and certification shop:
OGT101 - OKP SAP Global Trade Services 10.1 | SAP Training and Certification Shop
Please revert back with the links to the material you can see in the market place and I will be able to tell you why you are unable to see them.
If possible I will provide you with the steps to gaining access to this material.
Best Regards,
Eoin

CRM Release notes 5.0 docs

Hi,
can anybody send me the CRM Release notes 5.0 docs to my mail id [email protected] I just want to migrate to CRM Release 5.0. Need all the func difference.
Also could you please give me a good notes for CRM service? I will be thankful .
regards,
Kumar

Hi Kumar
Check your e-mail
Regards,
Paul Kondaveeti

New Knowledge base docs for LP X

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http://support.apple.com/kb/index?page=search&product=&q=Logic%20Pro%20X&src=sup port_site.kbase.search.searchresults

AOS, must be that cheap Safari browser... <g>
I get a full page of help articles.
http://support.apple.com/kb/index?page=search&product=&q=Logic%20Pro%20X&src=sup port_site.kbase.search.searchresults
This is part of the page.

Knowledge transfer on BW3.5 and ECC5.0

Hello, I am new to SAP BI and to this communtity, I have been hired to do knowledge transfer and training in BW3.5 and ECC5.0, could somebody please send me information on how this works. How much of BI knowledge should I have to handle this position.Thank you in advance.
Sammy
Edited by: Sammy Adam on Jun 7, 2008 7:35 PM

Hi,
please use the search before posting --> search the forums, the internet, sap help.... You will find the information you want. Questions like yours are too general and so against the rules. Additionally they will motivate others to post tons of links which is also against the rules. Feel free to ask in case you have a specific question.
Happy posting with following the rules.
Siggi

Step by step approach for the best knowledge transfer

Hi Guys,
I am looking for the step by step approach for the best knowledge transfer of SAP different modules. Can any one help me for the same??
Thanks in stack

Hello,
I'm currently working in a very big project, and there, it's organized like that:
Some time before GoLive, the teams were mixed (project team were mainly external consultants), and for every external consultant, an internal ressource was assigned to take over the tasks. Then, there's a time of parallel work, but automatically, the internal ressources take over more and more of the tasks, and finally, one by one, the external consultants are "phased out".
We defined, what documents had to be delivered for hand over - ppts describing the general issues, a system management manual describing the administrative steps and so on.
And: to check the performance of the hand-over of the tasks, there were weekly or biweekly meetings with the external ressource and the internal counterpart, where the status of the task handover was analysed.
kind regards,
Carl

CRM IC webclient Warm Transfer

Hi Guru's,
We are using CRM 2007 with genesys CTI in local government implementation. We are able to transfer customer information from Agent1 to Agent2, but the original interaction record(IR) is not transfered to Agent2. When the call is tranfered to Agent2 a new interaction record is created, the previous IR (Agent1's IR) can be picked up from the interaction history.
Below is the flow:
1) During the conversation between the ICAgent1 with the customer, the ICAgent1 click on "Warm Transfer" button
2) Popup with all Queues appears and ICAgent1 select the ICAgent2's queue and click on the Dial button on the popup
3) The ICAgent2 user accept the call , conversation starts between the ICAgent1 and the ICAgent2, customer details popup on ICagent2's screen, the customer remains on Hold.
4) The ICAgent1 selects "Transfer" button in the Queues popup, customer gets connected to ICAgent2.
5) Agent clicks on End button to end interaction.
Is it possible to pass the IR created by Agent1 to Agent2 using Warm transfer?
Regards,
Sam

Hi Gabriel,
We are on a higher SP level, so the note is not relevant. As described in my post, we are able to sent the customer ID details accross to Agent2, however the original interaction record(created by Agent1) is not used by Agent2. when the call gets transfered CRM presents a new interaction record for the customer.
We would like the Agent2 to use the same interaction record created by Agent1. I understand this is a standard feature.
Regards,
Sam.

CRM 5.0 Knowledge transfer doc

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