CRM 5.2 Web Channel, ICSS, E-Commerce configuration guides

Hey all,
Would someone be able to provide me with the Configuration Guides for CRM 5.2 Web Channel applications (ICSS, E-Commerce)?
I can't seem to find them ANYWHERE on service marketplace.
I would greatly appreciate it!!
John

Hello,
One of the major features introduced after CRM 5.0 in Web Channel is the introduction of "Product Structure Management in CRM" mainly for addressing packaged products for telecom industries - packaging products and services with different pricing stuff.
In the product catalog, we now have "Catalog Staging". The last thing I heard about E-Service was availability of Extended Complaints and Returns scenario. These two features are available as a part of "Service Parts Management" and all Java apps in SPM have to be deployed.
Well, there are no configuration guides available yet. In the mean time, the online help seems to provide the best possible information.
CRM 5.2 help: http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
For Structured products - look into "SAP CRM for industries -> Telecommunications"
For the SPM (catalog staging and Extended Complaints / Returns scenario): http://help.sap.com/saphelp_crm60/helpdata/en/df/556c4b57344a49ac98a0dcf655a01c/frameset.htm
Hope this is helpful.
Easwar / Venky
http://www.parxlns.com

Similar Messages

Web Channel Guides

Hi
Is there any place where I can find the elearning or step by step guides for Web Channel
Regards
JM

Hi John,
There are e-Learning (RKT) materials availabile but requires customer access. You may want to check internally for accessibility.
You can also go to the service marketplace for web channel information:
[https://service.sap.com/crm |https://service.sap.com/crm ] Then select SAP CRM 7.0 --> Web Channel. The PDFs found here are comprable to what you would find in the RKT materials.
For the technical guide, the "Development and Enhancement" guide is the place to go. You can find that guide on the SAP service marketplace under 'instguides" (alias). The guide can be found under SAP Business Suite Applications -> SAP CRM -> SAP CRM 4.0 -> E-Commerce Installation Guides. The way modifications are done has not changed dramatically at all from the 4.0 release to the current 7.0 release.
Hope this helps.
Deb

Help in C14: E-Commerce Best Practices Configuration Guide!

Hello,
I am using CRM 5.0 System and following [C14: E-Commerce Configuration guide|http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C14_BB_ConfigGuide_EN_US.doc] and stuck up at the following points:
1. As per the step 4.1.4.2 XCM Configuration for User Administration, when i try to login in http://<host>:<port>/isauseradm/admin/xcm/init.do using my user id i get No Authorization error message, even after assigning the SAP_J2EE_ADMIN role to my user id. Do i need any other role to login into this URL? Anyhow, I continued this step by using J2EE_ADMIN user account and created a new configuration scenario called TEST_APP and also created and assigned a new JCo component with my back end CRM details and did a test which was also success.
2. In step 4.1.4.5 Creating the Super User for the Customer, when i try to access the url http://<host>:<port>/isauseradm/useradmin/init.do?scenario.xcm=TEST_APP the url automatically redirects to https://<host>:<port>/isauseradm/user/secureSwitch.do and i get a browser message saying that The page cannot be displayed. Without this step i cannot move further. I even restarted CRM Server and still the result is the same.
Can anyone please explain why i am getting this "Page cannot be displayed" message instead of what's written in the configuration guide? And why couldn't i login using my user id even after assigning myself SAP_J2EE_ADMIN role?
Thanks and Regards,
Vasu

Hi Vasu,
Please check the assigned authorization objects for the role SAP_J2EE_ADMIN using PFCG transaction. In the standard SAP doesn't add any authorizations to the role, so that you can't really use it to login to XCM applications.
Do not forget to reward the useful answers
Regards,
Paul Kondaveeti

Changes in BPX Forums - CRM Web Channel -- E-Commerce, E-Marketing & E-Svc

CRM Web Channel Forum Contributors:
This forum focuses on CRM Web Channel topics (formerly E-Commerce), including issues related to Internet Sales (ISA) and Internet Customer Self Service (ICSS). Topics about E-Commerce, E-Marketing, E-Service and Web Channel Analytics, as well as discussions on SAP E-Commerce for SAP ERP, are welcome in this forum as well.
Questions about the Interaction Center related to CTI, multi-channel integration (e-mail, Web chat, fax, letter, etc.), and E-Mail Response Management System (ERMS), as well as questions related to the integration of SAP Business Communications Management (BCM) and SAP Real-Time Offer Management (RTOM) within the Interaction Center should be posted on the Interaction Center forum. Any new Interaction Center related posts will be immediately moved to the Interaction Center forum.
In an effort to improve organization and collaboration between contributors of this forum, we've made more clear the purpose of this forum in its description on the home page. In addition, starting today, we will clean up the forum of posts that should be placed elsewhere in order to optimize responses. Any general CRM topics not related to the Web Channels (e.g., questions about CRM Middleware, advice on how to get started in CRM, etc.) will be moved to the CRM General and Framework forum. Thank you.
Kimberly Davis
John Burton
Tim Bolte
Pavithra N

Hi Mark,
Can you please post the new link to the wiki?
Thanks and best regards,
Toni

Are ERP Sales Orders supported for B2C Web Channel Scenario in CRM 7.0?

Hi Experts,
We are on CRM 7.0 with ECC 6.0 as backend system.
I just want to know whether the third party tax system (Vertex or Taxware) is mandatory for B2C WEB Channel implementation??
Without using a third party tax system, how can we configure tax for B2C web orders?
We have ERP sales order concept in 7.0. Will it support B2C scenario???
Regards,
vasu

Hi Ram,
-- Tax is configured in ECC using conditioni technique. They are not using any third party taxware/vertex system for this.
-- R/3 pricing procedure is intended to use for B2C transactions in Web channel and the pricing procedure refers to tax calculations. Even in B2c also they want to continue with the ECC pricing procedure.
-- The Requirement is to have pricing along with taxes and freight in the webshop, so that the consumers can pay the total amount using credit card as it is only the payment method available in the b2c Shop.
in the document "CAUSTAX_4.0" it was mentioned that use of third party system is mandatory for B2C scenarios. The relevant text is copied below.
As of CRM 3.1 and above, SAP provides a solution allowing you to use SAPu2019s jurisdictional tax method to calculate taxes.
Note: The use of external tax systems remains obligatory for B2C scenarios. However, if you are calculating tax in other scenarios and do not use external tax systems, this solution is applicable.
The solution consists of customizing changes in both R/3 and CRM. Even though you must make some changes in R/3, the basic process of calculating jurisdictional taxes remains the same. In CRM, the Transaction Tax Engine (TTE) calculates tax and you must configure it for the jurisdictional tax method.
My question is can we configure taxes in B2c shop using ECC pricing procedure? If yes, please provide the high level process steps.
thanks in advance
Srinivas
Edited by: Srini Sirasapalli on Jul 6, 2009 12:40 PM
Edited by: Srini Sirasapalli on Jul 6, 2009 12:42 PM

How to install CRM Web Channel applications on local pc

Hi All
I need to do some development for CRM Web Channel (B2B) and just installed NW developer workspace (NWDS and MC both are running, NWDS is connected to local j2ee engine now). I guess the next step is to setup application track / nstall the applications locally on my pc (?) but don't know how. Can some one guide me how to ? provide me some documentations?
Thank you very much in advance, Jin

hi Jin Freda,
check this
http://www.consultingcy.com/SAP_CRM_Webchannel.htm
(check for stephen)
Re: (CRM-) ISA-developers: How do you work with NWDS?
mean while i wll send the other doucments for u
bvr
Edited by: bvr on Jan 28, 2009 7:57 AM

New button on CRM web channel

Hi experts,
I need to add a new button to standard CRM Web channel appliaction. I am a ABAPer and have no clue how to work in Java.
Any body of you could help mw in providing some documents from where I can just start through the coding.
help will be appreciated.
best regards
Sourabh

Hi,
you can go ahead create withour any new code.
follow the updated link by sap
http://help.sap.com/saphelp_crm60/helpdata/en/0f/f8a642a4f70c31e10000000a1550b0/content.htm
regards
nag

Differences between eCommerce and Web Channel

Hi. I'm really new to SAP. I'm looking at leveraging some of the built-in e-commerce functionality of SAP. I've read a few articles on the SAP help site but I can't distinguish the differences between the following 2 solution options:
1) ERP eCommerce
2) CRM Web Channel
From what I've read, both of the above technologies do relatively the same thing. Can someone let me know if this is true, or if not, where I can find details on when to use one versus the other?
Thanks!
- Dylan

Hi,
please let me try to clarify this.
Both of the solutions are actually based on the same Java web applications. This means both applications share the same core functionality. The main difference between ERP eCommerce and CRM Web Channel is the backend system used for the web shop.
The reason why SAP offers two different backends for the web shop is pretty simple. Each backend is suitable for different requirements. While running the web shop with a CRM backend, some additional features related to the marketing functionality of SAP CRM are available. These addtional features include cross- and upselling, campaign management and advanced catalog management. For customers that don't need these marketing features or don't want to invest in a SAP CRM system, there is the ERP eCommerce solution. While the shop system is the same, some of the additional features offered in the CRM version are missing.
I hope that solves the problem for now. If you have more questions on the difference between the two solutions please let me know.

No logical forward declared in action {0} in Web Channel

Hello
We are getting this error (No logical forward declared in action ) in CRM Web Channel when we are trying to retrieve a service order.
Any Ideas????

Hello,
I would guess that this maybe due to come config in your struts-config.xml
I would check the f tansaction type that is been used and the transaction category
The only transaction category working with ICSS are:
- BUS2000116
- BUS2000120
- BUS2000112
Regards
Mark

Exception while creating a Template in Web Channel B2B

Hi,
We have deployed Web channel B2B solution in Netweaver 7.3. All Our SCA versions are 7.33.
In standard application I am getting below exception while trying to create Order Template. It seems that this exception related to the new Java Persistence management EJB layer. I have found one SAP Note 0001791501. But, SCA's which we deployed are already in higher version(7.33) than the advised in the note.
In custom application also we are getting same exception even though we have maintained the correct dependencies
SAP-SHRJAV ->crm/isa/basketdb and SAP-SHRWEB -> crm/isa/web/b2b and SAP-SHRWEB -> crm/tc/web/core to the custom application.
Order creation is working fine.
Any clues or SAP Notes will be greatly appreciated. We have raised this issue to SAP, but I am posting here to get quick response if anyone got similar issue.
javax.ejb.EJBException: ASJ.ejb.005043 (Failed in component: sap.com/crm~b2b, CRM-ISA-BBS) Exception raised from invocation of public long com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue() method on bean instance [email protected]2 for bean sap.com/crm~b2b*annotation|sap.com~crm~isa~basketdb~assembly.jar*annotation|ObjectIdJPAService in application sap.com/crm~b2b.; nested exception is: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.orpersistence.reflect.PrimitiveFieldValueAccessor.set(PrimitiveFieldValueAccessor.java:28)
at com.sap.engine.services.orpersistence.core.StoreManager.fillSingleFields(StoreManager.java:2484)
at com.sap.engine.services.orpersistence.core.StoreManager.fillNonRelationshipFields(StoreManager.java:2470)
at com.sap.engine.services.orpersistence.core.StoreManager.fillFields(StoreManager.java:2415)
at com.sap.engine.services.orpersistence.core.StoreManager.resultSetRow2Object(StoreManager.java:2133)
at com.sap.engine.services.orpersistence.core.StoreManager.loadOrRefreshFromDB(StoreManager.java:271)
at com.sap.engine.services.orpersistence.core.StoreManager.loadEntityOrRefreshExisting(StoreManager.java:193)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntityFromConnection(PersistenceContextImpl.java:307)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntity(PersistenceContextImpl.java:320)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find0(PersistenceContextImpl.java:239)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find(PersistenceContextImpl.java:220)
at com.sap.engine.services.orpersistence.core.MonitoredPersistenceContextImpl.find(MonitoredPersistenceContextImpl.java:217)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerImpl.find(EntityManagerImpl.java:140)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerHandleImpl.find(EntityManagerHandleImpl.java:43)
at com.sap.engine.services.orpersistence.container.EntityManagerProxy.find(EntityManagerProxy.java:81)
at com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue(ObjectIdJPAService.java:107)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:47)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:166)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatesTransition.invoke(Interceptors_StatesTransition.java:19)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Resource.invoke(Interceptors_Resource.java:50)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.doWorkWithAttribute(Interceptors_Transaction.java:37)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.invoke(Interceptors_Transaction.java:21)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_MethodRetry.invoke(Interceptors_MethodRetry.java:46)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:191)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatelessInstanceGetter.invoke(Interceptors_StatelessInstanceGetter.java:23)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_SecurityCheck.invoke(Interceptors_SecurityCheck.java:25)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_ExceptionTracer.invoke(Interceptors_ExceptionTracer.java:17)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.DefaultInvocationChainsManager.startChain(DefaultInvocationChainsManager.java:138)
at com.sap.engine.services.ejb3.runtime.impl.DefaultEJBProxyInvocationHandler.invoke(DefaultEJBProxyInvocationHandler.java:164)
at com.sun.proxy.$Proxy1028.getNextObjectIdValue(Unknown Source)
at com.sap.isa.backend.db.dao.jpa.ObjectIdJPA.getNextObjectId(ObjectIdJPA.java:49)
at com.sap.isa.backend.db.order.ObjectIdDB.getNextDocumentId(ObjectIdDB.java:36)
at com.sap.isa.backend.db.SalesDocumentDB.createInBackend(SalesDocumentDB.java:874)
at com.sap.isa.backend.db.order.OrderTemplateDB.createInBackend(OrderTemplateDB.java:54)
at com.sap.isa.businessobject.SalesDocument.init(SalesDocument.java:1830)
at com.sap.isa.isacore.action.ordertemplate.CreateOrderTemplateAction.isaPerform(CreateOrderTemplateAction.java:115)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:378)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
at com.sap.isa.core.BaseAction.execute(BaseAction.java:213)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:772)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:461)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:252)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:457)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
javax.ejb.EJBException: ASJ.ejb.005043 (Failed in component: sap.com/crm~b2b, CRM-ISA-BBS) Exception raised from invocation of public long com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue() method on bean instance [email protected]2 for bean sap.com/crm~b2b*annotation|sap.com~crm~isa~basketdb~assembly.jar*annotation|ObjectIdJPAService in application sap.com/crm~b2b.; nested exception is: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:82)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:166)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatesTransition.invoke(Interceptors_StatesTransition.java:19)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Resource.invoke(Interceptors_Resource.java:50)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.doWorkWithAttribute(Interceptors_Transaction.java:37)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.invoke(Interceptors_Transaction.java:21)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_MethodRetry.invoke(Interceptors_MethodRetry.java:46)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:191)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatelessInstanceGetter.invoke(Interceptors_StatelessInstanceGetter.java:23)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_SecurityCheck.invoke(Interceptors_SecurityCheck.java:25)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_ExceptionTracer.invoke(Interceptors_ExceptionTracer.java:17)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.DefaultInvocationChainsManager.startChain(DefaultInvocationChainsManager.java:138)
at com.sap.engine.services.ejb3.runtime.impl.DefaultEJBProxyInvocationHandler.invoke(DefaultEJBProxyInvocationHandler.java:164)
at com.sun.proxy.$Proxy1028.getNextObjectIdValue(Unknown Source)
at com.sap.isa.backend.db.dao.jpa.ObjectIdJPA.getNextObjectId(ObjectIdJPA.java:49)
at com.sap.isa.backend.db.order.ObjectIdDB.getNextDocumentId(ObjectIdDB.java:36)
at com.sap.isa.backend.db.SalesDocumentDB.createInBackend(SalesDocumentDB.java:874)
at com.sap.isa.backend.db.order.OrderTemplateDB.createInBackend(OrderTemplateDB.java:54)
at com.sap.isa.businessobject.SalesDocument.init(SalesDocument.java:1830)
at com.sap.isa.isacore.action.ordertemplate.CreateOrderTemplateAction.isaPerform(CreateOrderTemplateAction.java:115)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:378)
at com.sap.isa.isacore.action.IsaCoreBaseAction.isaPerform(IsaCoreBaseAction.java:418)
at com.sap.isa.isacore.action.IsaCoreBaseAction.ecomPerform(IsaCoreBaseAction.java:344)
at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
at com.sap.isa.core.BaseAction.execute(BaseAction.java:213)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:772)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:461)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.sap.isa.core.ActionServlet.process(ActionServlet.java:252)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:457)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.persistence.PersistenceException: cannot set the primitive field >>version<< in entity of class >>com.sap.isa.backend.db.dao.jpa.entity.superclass.ObjectIdParent<< to null.
at com.sap.engine.services.orpersistence.reflect.PrimitiveFieldValueAccessor.set(PrimitiveFieldValueAccessor.java:28)
at com.sap.engine.services.orpersistence.core.StoreManager.fillSingleFields(StoreManager.java:2484)
at com.sap.engine.services.orpersistence.core.StoreManager.fillNonRelationshipFields(StoreManager.java:2470)
at com.sap.engine.services.orpersistence.core.StoreManager.fillFields(StoreManager.java:2415)
at com.sap.engine.services.orpersistence.core.StoreManager.resultSetRow2Object(StoreManager.java:2133)
at com.sap.engine.services.orpersistence.core.StoreManager.loadOrRefreshFromDB(StoreManager.java:271)
at com.sap.engine.services.orpersistence.core.StoreManager.loadEntityOrRefreshExisting(StoreManager.java:193)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntityFromConnection(PersistenceContextImpl.java:307)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.loadEntity(PersistenceContextImpl.java:320)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find0(PersistenceContextImpl.java:239)
at com.sap.engine.services.orpersistence.core.PersistenceContextImpl.find(PersistenceContextImpl.java:220)
at com.sap.engine.services.orpersistence.core.MonitoredPersistenceContextImpl.find(MonitoredPersistenceContextImpl.java:217)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerImpl.find(EntityManagerImpl.java:140)
at com.sap.engine.services.orpersistence.entitymanager.EntityManagerHandleImpl.find(EntityManagerHandleImpl.java:43)
at com.sap.engine.services.orpersistence.container.EntityManagerProxy.find(EntityManagerProxy.java:81)
at com.sap.isa.backend.db.dao.jpa.ejb.impl.ObjectIdJPAService.getNextObjectIdValue(ObjectIdJPAService.java:107)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:47)
... 79 more

Hello Kiran,
To fix this issue execute the following SQL query against your J2EE engines database
Update CRM_ISA_OBJECTID set VERSION=0 where PRIMARYKEYCOL=0
Best regards,
Boulat

Error while calling siebel crm on demand web service

Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
faultActor: null
faultDetail:

Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Loyalty Program in Web Channel

Dear Experts,
Currently as what i'm aware of, we basically need to add the Loyalty Program in the Web Channel B2C shop as the administrator to allow this particular Loyalty Program to be available for enrollment by the customer in the webshop. With this, the customer is also able to go to the the link "My Campaigns" to view the list of Loyalty Campaign that she/he has enrolled in. In "My Trasanctions", the customer can view the points that have been acrrued/redeem and points balance.
However, we now have a requirement where we have MORE than one Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate". Both of these Loyalty Program are different and have different point type and requires different membership enrollment.
Is it possible to include MORE than one Loyalty Program in the Web Channel so that when the customer logins to the Webshop, the customer is able to see both the Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate" with different points account seperately???
Appreciate your prompt reply.

CRM Loyalty requires software component CRMLOY in the CRM server (ABAP stack)
B2C application has to be deployed with rest of the CRM Java applications in NW J2EE server (Java stack)
Ask your Basis team, for all of the above.
You have to turn the feature on in B2C web application, XCM administration.
In the Web shop, (B2C)
1. Consumers can opt to sign-up in the Loyalty program during consumer registration
2. With in the web shop, the registered consumers can see the available campaigns and also transactions (orders0 they have made with those campaign ids. Loyalty program --> My Transactions and * Loyalty Program --> My campaigns*
3. The consumers can Redeem Points
4. They can also Buy points
Easwar Ram
http://www.parxlns.com

Best practices available for web channel 2007

Hi All
Is there any best practices available for web channel 2007,
can any one please guide where to get them
regards
Jaju

Hi,
[http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm|http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm]
In the above link go to Technical Information >Building Block Library > C78: CRM Interaction Center
Regards,
Sateesh Chandra

Web Channel Next Gen ?

Hi,
Does anyone has some informations about the next Web Channel application ? based on NW 7.2 ? Will it be released in June 2010 ?
Thanks,
Maxime

I just find a new name for this new application in the "SAP's release strategy for Large Enterprises".
It is written :
     Core Application SAP CRM :
          -> Supplementary Applications :
                    Name : SAP Web Channel Experience Management
                    Version : 1.0
                    Based On : SAP NW CE 7.2
                    Released : June 2010
Edited by: Maxime Claret-Tournier on Feb 17, 2010 4:33 PM

Hiding prices for not authenticated users in Web Channel Web Shop

Hi Experts,
I have a requirement for hiding prices for all users who are not logged. The prices only will be shown once the users are authenticated into the system (Portal). Any ideas...?
Best Regards
David C

Hi Hamendra,
Thank you so much for all information... I already downloaded the guide but I could not find any information about getting status from users logged..... How to know if a user is logged or not into the system...?? We got WCEM 1.0 and I found a Post for WCEM 3.0 Early logon http://scn.sap.com/community/crm/web-channel/blog?start=15 for some excluded pages they used this tag for encapsulate content on JSP:
<c:if test="#{wec:isEarlyLogonShopAndUserNotLoggedIn() == false}">
<YOUR CONTENT/>
</c:if>
Do you think it might work...? Don't know if Early Logon is available for WCEM 1.0... I am still searching and testing...
Best Regards
David Cortés

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