CRM 7.0 Unable to open/view PDF Attachments in Email (Intermittent issue)

Hi,
Unable to open an attachment (PDF format) sent from exchange server(Lotus) to SAP CRM,Actually its an intermittent issue When i try to open email in UI ,getting an error message "File is damaged and couldnot be repaired".
I understand that PDF attachment wasn't delivered(Synchronization issue between Lotus and CRM) to SAP CRM system properly by the exchange server ( Lotus ).Hence the particular attachments are not able to view/open in SAP CRM system.
Is there anyway to trace and find out root cause of the issue?
Regards,
Shan

Issue with IE version and some PDF wasn't delivered properly by lotus exchange server

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