CRM business activity E-mail

Dear Experts,
We are trying to create E-mail by navigating through following path
Salespro role: Activity & Cases (Work Centre) : Create E-mail (Logical Link)
But no transaction is getting displayed. We have seen settings in standard transaction type 0005 E-mail, where business activity category is 401 E-mail. We have also created Ztransaction as copy of 0005 and also seen allowed channels and other transaction type settings required for transaction. But we are not able to see any transaction when we open business activity (Create E-mail).
Please guide.
Thanks and regards
Pankaj Kumar

Hello,
please check the fm CRM_ORDER_CHANNEL_SEL_CB, it seems that there is an issue with the maintained channel of
transaction types.
Check whether there is any record in CRMC_CHANNEL_AS for the given
channel.
If NO, then all the process types are shown.
If YES, then only those process types are shown which have been
maintained for the given channel.
Best regards
Rene

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