CRM Business Pkgs

Hi Gurus,
I am facing some problem with CRM business Packages. I am using Customer role com.sap.pct.crm.customer, and for this system definition (SAP_CRM) is defined correctly.
Whenever user login to portal, he see an error message
Your session is no longer valid. Log on Again.
As a work around I have developed a custom URL iView talking to B2b application and assigned that to the user. Now whenever user goes to Customer Role, it still sees the error message but when he uses custom URL iView and select a shop and sold-to-party, the customer role iView start working that is they start showing data related with that shop and Sold-to-party. Which gives me an impression that Customer role iViews are looking for some default Shop and Sold-to-party (I know I am not correct here).
But useradmin iView in customer role (setup -> useradmin) is not dependent on any default values and is also behaving in same manner, mean on first occasion it wont work but when I go to useradmin URL custom iview, it starts working.
Is I am missing something? We are creating user thru ISA (UME) which is creating users in backend CRM box and is creating user in portal (actually it is creating users only in UME) and assigning portal role using ume-config.xml file.
Can any one put some light.

Any Clue?????

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Permission issues with CRM Business packages

Hello
I have imported CRM business packages 5.0 to EP7 Portal.
created System object SAP_CRM.connection is fine.
Assigned predefined CRM roles(Content provided by SAP)to new users.but when I click on the CRM iview,
getting following error.
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.accountmanager/com.sap.pct.crm.am.acc.accountmgmt/com.sap.pct.crm.am.acc.accounts/com.sap.pct.crm.acc.accounts_s
Component Name : com.sap.portal.appintegrator.sap.BSP
Exception in SAP Application Integrator occured: Cannot retrieve system object for this alias. System Alias: 'SAP_CRM', System ID: 'pcd:portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM'. User: 'crm_user', Reason: Access denied (Object(s): portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM).
Exception id: 06:14_10/05/07_0071_303671250
See the details for the exception ID in the log file
but when I add Super admin role to the users.it works fine.
I have addeed end user permission to EVERYONE group and theser CRM users are part of the group.Everyone group is also part of Portal Content folder and System Folder.
please help.
regards
John

Hello John,
It seems to be a permission issue. Just open the permission editor of the system and assign the everyone group to it. Select the checkbox corresponding to end-user. save it.
It will solve ur problem.
Regards
Deb
[Reward Points for helpful answers]

Object Link to CRM business object in Trex search result list

Hello Everyone,
has anybody sucessfully configured the functionality "Object Link Properties" which is described in the Document <a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647974&_SCENARIO=01100035870000000112&_OBJECT=011000358700005796662005E">Configuring the Business Package for SAP CRM 5.0 SP01 (EN)</a> on Page 169? I'm not the Knowledge Management specialist and would get some help on this topic. Has anybody detailed steps how to configure this?
It shounds interresting as the result would be that when the User does a full text search for Attached Documents he will also get a link to the original CRM business object like Activity, Account or Opportunity.
Regards
Gregor

Hi Gregor,
Thanks for your reply.
using windows explorer mechanism i can see the folders that i created in the CRM config.
Now in Portals KM i did the following steps:
a) Created an HTTP Data Source : with URL = the URL that the service crm_prt_km_dav generates.
http://abrusux156h.pch.chem.corp.local:8086/sap/crm/crm_prt_km_dav
b)Created a memory cache
c)Created a WebDAV respository manager with the following details:
Description :WebDAV
Prefix : /PRD (PRD is the BO Hierarchy name that i have set in the CRM config)
System ID : T86 (Sames as what was set in HTTP Data Source)
Repository Service : svc_acl
ACL Manager cache : ca_cm
Security manager : ACLSecurityManager
Memory Cache :webDAV(same as what i had set in step b)
I restarted the portal server. and then tried doing the test by going to
Content Admin ->KM Content ->root
But i dont see the /PRD folder out there.
Any clues on that???
Thanks,
Anand

CRM business packages

Hi Alle,
Is it some SAP CRM business packages for portal to kommunicate with CRM function modul? As we have for HA (ESS)...
Thanks

I install new installation

CRM business package 60.1.2 vs 60.2.3

Hi,
We are currrently investigatiing integrating CRM 4.0 functionality into Portal 6.0 SP19 using business packages.
I would like to know what are the main differneces between CRM Business Packages 60.1.2 and 60.2.3?
The link to online documentation via https://www.sdn.sap.com/irj/sdn/contentportfolio seems to point to the same information for both. (http://help.sap.com/Business_Packages/EN/93/35C73C3D91995BE10000000A114084/frameset.htm)
Which is the correct version to use with SAP Best Practices V2.60, N12?
Regards
Sunil

Infact, there is already an OSS message existing. I did
search with wrong 'application component' name.
Inbrief, the solution is that you are not supposed to use
those two iviews with ECC50, since they belong to prior
release of HR implementation.
Hope this helps,
Prasad Nutalapati

CRM business role - user mapping initial load

Hi,
I'm tyring to initial load the data from the CRM systems into IDM. I'm able to get all data of the users expect their business role mapping(parameter in CRM).
in the read pass of the user from the abap initial load , the attribute for the parameter is as follows,
                    Target                                                                             Source
sap%$rep.$NAME%Parameter1:Info:VARCHAR:255|                        parameter1
but no data is stored in the parameter1 table though the user has some parameter mapped in the CRM system
Can anyone plz help to load this user-business role mapping details.
Thanks in Advance.
Regards,
Pricy

Hello Pricy,
can you just give me some hints on what you are trying to do exactly?
My assumptions:
- CRM business role is stored as user parameter in ABAP SU01 user data, right?
- you want to read all the ABAP user data from your CRM system INCLUDING the user parameter data from ABAP SU01 user data, right?
If that is the case at least the loading part should work pretty fine. I just tried this on my local system and had no issues, all user parameters of my existing ABAP users where loaded into one temporary table.
-> Pass: ReadABAPUsers -> table "sap%$rep.$NAME%Parameter1:Info:VARCHAR:255|"
Did you find this temp table created on your database correctly? My table is there and is called "sapT01_001Parameter1" (where my repository is named T01_001) and it contains all the existing user parameters.
What exactly is your issue?
Regards,
René

Mahmoud Rizk - CRM, Business Development Manager

Dear Sir,
My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
Area of Expertise:
- Business Process Re-engineering.
- Sales Processes Life cycle analysis.
- Sales Force Automation.
- Marketing Strategic thinking.
- Marketing Planning, Management and Implementation.
- CRM conceptualization and Implementation.
- Online e Business conceptualization and Implementation.
- Internal System Integrations and automation.
Certificates
• Dale Carnegie Certificates in Sales and Marketing.
• IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
• IBM Certified Solution Developer - WebSphere Studio, V5.0
• IBM Certified Associate Developer - WebSphere Studio, V5.0
• Microsoft Unlimited Potential Certificate in Project Management.
• CompTIA Network+® PROFESSIONAL Certification.
• Dale Carnegie soft skills and Communication Skills.
• English Business Conversations and technical writing with Berlitz.
Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
[Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
Sincerely;
Mahmoud Rizk
Edited by: user3234149 on Jul 20, 2010 2:52 AM

Dear Sir,
My experience as Senior IT Officer working in Sales and Marketing for System Integration services and Selling Business Application (ERP, CRM) to a lot of Egyptian companies combined with my Educational Background and International Certificates, give me the felling as the right candidate to help you achieve your Business Goals.
Area of Expertise:
- Business Process Re-engineering.
- Sales Processes Life cycle analysis.
- Sales Force Automation.
- Marketing Strategic thinking.
- Marketing Planning, Management and Implementation.
- CRM conceptualization and Implementation.
- Online e Business conceptualization and Implementation.
- Internal System Integrations and automation.
Certificates
• Dale Carnegie Certificates in Sales and Marketing.
• IBM Certified Deployment Professional-IBM WebSphere Commerce V5.6
• IBM Certified Solution Developer - WebSphere Studio, V5.0
• IBM Certified Associate Developer - WebSphere Studio, V5.0
• Microsoft Unlimited Potential Certificate in Project Management.
• CompTIA Network+® PROFESSIONAL Certification.
• Dale Carnegie soft skills and Communication Skills.
• English Business Conversations and technical writing with Berlitz.
Kindly find here attached my resume. I would very much appreciate an opportunity to discuss it further with you.
[Mahmoud Rizk - CRM, Business Development Manager- CV|http://erpegypt.com/down/cv]
Sincerely;
Mahmoud Rizk
Edited by: user3234149 on Jul 20, 2010 2:52 AM

CRM Business Package Error

Hi Gurus!
I have a EP6 SP10 installed and configured with ESS and MSS business packages, accessing a SAP R/3 4.7 system. Everthing is running ok!
Now we decided to install the CRM business package into this EP. I did the same steps that I had done for ESS and MSS packages, but CRM iviews are still not work.
- The business package importing was ok!
- The communication test with the backend system (SAP CRM 4.0) was ok!
- The user/roles are configured in EP!
But no iviews work.
Is there any other necessary step to be made?
The error message from the log files is:
#1.5#001143594D25003D00000140000064D40003FF8F0523947D#1125414661756#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#DEINF.ADRIAN#11820####46e2c1d0196811da80d3001143594d25#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/System/Server#Java###Exception ID:12:11_30/08/05_0027_2164550
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/bc.Bacen/bc.Funcoes/bc.regraCRM/com.sap.pct.crm.container.SapCRM40.All/Customer/customer/Home/com.sap.pct.crm.channelmgmt.specialoffers
Component class : com.sap.pct.crm.channelmgmt.GenericISAComponent
User : DEINF.ADRIAN
at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:232)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:153)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:824)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)
at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)
Caused by: java.lang.NullPointerException
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.setCookie(HttpCommunication.java:235)
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.forceSessionID(HttpCommunication.java:128)
at com.sap.pct.crm.channelmgmt.framework.WebInitialCommunications.getSessionID(WebInitialCommunications.java:51)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkInternalWebSession(SessionManager.java:68)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkWebSession(SessionManager.java:30)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.InitContent(ExternalWebComponents.java:63)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.doContent(ExternalWebComponents.java:44)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
... 29 more
Best regards,
Adriano

Hi Adriano,
Take a look at following forum post by me.
Re: Business packcage for CRM 60.2.3 marketing calendar iview,
regards,
prakash
PS: Please reward points for helpful answer or problem resolved.

Is KM ,TREX is must For implementation of CRM business package?

Hi all,
Is KM ,TREX installation   is must For implementation of CRM business package on EP?
regards
Rajendra

Rajendra,
As you probably already have checked on portal content studio, this business package is functionally identical to the Business Package for CRM 50.2. The only difference is the addition of more languages that are not supported by EP 5.0.
System Availability
Primary Backend System
SAP - CRM 4.0
Portal Release
EP 6.0 (SP2 and higher), NetWeaver '04 (SP Stack 03 and higher), NetWeaver 2004s (SP Stack 04 and higher)
Other Prerequisites:
SAP BW 3.1 + CONT 3.20
R/3 4.6C (and higher), Plugin 2003.1
SEM 3.5
iView Runtime Technology:
Java / HTMLB (WAS 6.20 and higher), BSP iView on WAS, BW iView (BW 3.20 and higher)
Languages
English, French, German, Italian, Portuguese, Spanish, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, Finnish, Hungarian, Japanese, Korean, Norwegian, Polish, Russian, Slowakian, Swedish, Thai, Turkish
James

CRM Business Package 5.0.0 SP1 in Netweaver Portal 7.3?

Hi,
at the moment we have a Netweaver Portal 7.0 with CRM Business Package 5.0.0 SP1.
We are planning to upgrade our Portal to Version 7.3 but are not able to upgrade CRM to 7.0 at the moment, so we have to stay a while at Version 5.0.
Could anybody tell me if it is possible to use our current Business Package also in 7.3?
As i see there are no further SPs for this Business Package, so i only can use the one i already have!?
Many thanks for your answers
Regards
Alex

Hello,
We are also facing same issue : Installing BP CRM 5.0 with EP 7.31.
Error we have :
Content pass of Application integrator failed 'com.sap.portal.appintegrator.sap.BSP'
Unable to parse template '<PSID.CRMUnique>'
Hereafter you will find summarised what we tried (without success) :
Add role CRM Default service
Upload component com_sap_pct_crm_core_services.par (see oss note 1175462, 1291058)
We raised an OSS Note asking for BP CRM 5.0 compatibility with EP 7.31. SAP answer is : no compatibility.
We do not understand why and are looking for a document where it is clearly indicated.
Rgds
Gilles

Implementing CRM business package in EP 7.0(sp9)

Hi,
we have deployed CRM business package 5.0 SP01 on our development portal 7.0(NW04s).
I would like to know how to implement the package into the portal EP7.
As I'm new to the process, I would really appreciate a step by step explanation if possible.

Hi Amit,
Please check the below links,
Documentation of CRM business package setup inside portal
https://websmp202.sap-ag.de/crm-inst
Best Regards.
Reward points if it is helpful.

Read CRM Business Partner Classification data from buffer/memory

Hi,
Can anybody help me to read CRM Business Partner Classification data from buffer/memory ? I have a Z- function module in BDT but inside that, I am not able to read the classification data(4th tab). I have the Partner nu,mber and GUID.
Thanks and regards
Arijit Ghose

Hi JE,
Please let me know if you find the solution to this problem.
Regards,
Himanshu Sharma

System Configuration for CRM Business Package 4.0-60.2 in Portal

Hi All,
We have configured CRM Business Package(4.0-60.2) on EP6 SP11.
Also created the SAP_CRM system with required fields.
But I am confused with where do I have to specify the ISA related parameters?
Should I create new systems with the aliases specified in CRM Business Package Admin guide(i.e.according to Web Entry Point names)For e.g. ISA_B2B,ISA_B2R,SHOP_ADMIN,USER_ADMIN etc. or I have to specify this in SAP_CRM system itself?
Your Help will be appreciated.....
Thanks and regards,
Amol.

Hello James,
Thanks for the prompt reply...
But my question is whether I have to make these changes in SAP_CRM system itself or should i create new system namely ISA_B2B,SHOP_ADMIN,ISA_B2R etc.
With regards,
Amol.
Note : If you have already configured the CRM business package, please send me the documentation or the screen-shots of the system defined in portal on my e-mail id([email protected])

Standard CRM Business Package appearing in Detailed Nav

Hi,
When we try to access the standard CRM Business Package content through our portal, all the content (including iViews and Pages) start appearing in the Detailed Nav instead of the content area.
Any clue about how to resolve this problem?
Regards,
Vibhu

Hi Vibhu,
I don't no to much about the CRM BP but this sound like the iViews on the page have been assigned to 'dynamic Navigation' instead of Page Content. Did you have a look at the pages in the PCD?
Kind reagrds
Karin

Configuring CRM business Package - 4.0 60.2.3 and ISA on EP6SP11

Hi all,
We have installed CRM business Package - 4.0 60.2.3 on EP6 SP11. For which we have created SAP_CRM system, filled in the all required parameters like application host, gateway service, client no, user authentication type etc.( Not ISA related parameters).
Now some of the iViews throws "GenericISAComponent" error. I suppose its because we haven't configure ISA system for the same.
Can anybody help me in how to configure ISA System for CRM business package. Do i have to create new system or i have to fill in ISA parameters of SAP_CRM system.
Thanks and regards,
Prath.

Hello James,
Thanks for the prompt reply...
But my question is whether I have to make these changes in SAP_CRM system itself or should i create new system namely ISA_B2B,SHOP_ADMIN,ISA_B2R etc.
With regards,
Amol.
Note : If you have already configured the CRM business package, please send me the documentation or the screen-shots of the system defined in portal on my e-mail id([email protected])

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