CRM channel management reporting in BW

Hi ,
what data sources are used to pull data from CRM channel management to BW.
What kind of reports are built on this and wht is the functionality.
If some one have already worked on this module ..can you please post some documents or links.
Appreciate your response.
Thanks
venkata

Channel analytics provides information about how you sold an item. Which channel did you use u2014 Interaction Center (IC), Internet, a partner, or direct sales? Channel analytics answers the questions u201CHow effective was this channel?u201D and u201CWhat can you do to make it more effective?u201D For example, you can create a useful channel analytics report that shows sales broken down by channel to see how much of your business comes over the Web as opposed to direct person-to person (field) sales.
Check the link below:
[http://help.sap.com/saphelp_nw70/helpdata/en/f4/198213acabce4baa10d5705da562e7/frameset.htm]

Similar Messages

CRM Channel Managment - released quantity update in contract

In the channel management , the claims are created throught the transaction cms_rtcm.
Which should finally update the released quantity in the contract.?
Now in this process I see only CMS table CMSD_CNT_PRD_XT getting updated.And I donot find any means by which the CRM table CRMD_CUMULATED_I is updated,
from which the released quantity is obtained.
Can anybody tell me how is the released quantity updated in this scenario?
Thanks in advance
Chitra.P

Try modifying the qty thru FM CRM_SCHEDLIN_PUT_OB.
This should solve the issue.
~Kiran

ISA iviews error in Channel Management Portal for partner portal

I am getting the following error while accessing any iview which uses the GenericISAComponent or GenericICSSComponent in the Partner Portal. I am using CRM 5.0 and SAP Portal 7.0 (2004s). What configuration needs to be done in order to make ISA iviews to work? If you have a link/document to configure ISA in the partner portal, please send me. I am using SAP provided business package for channel management. Any help is appreciated.
Errors displayed in the portal:
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.partnermanagercc/com.sap.pct.crm.chm.pmc.shop_management/com.sap.pct.crm.chm.isa.pmc.product_catalog
Component Name : com.sap.pct.crm.app.channelmgmt.GenericISAComponent
The exception was logged. Inform your system administrator..
Exception id: 06:45_07/08/07_0075_13177350
See the details for the exception ID in the log file
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.partnermanagercc/com.sap.pct.crm.chm.pma.service_center/com.sap.pct.crm.chm.isa.service
Component Name : com.sap.pct.crm.app.channelmgmt.GenericICSSComponent

I am still working on this one, but I think I ca help you a bit on the way.
Keywords: EP7, ISA CRM 5.0
When deploying BP for CRM in the portal the permissions on the component is set for the super_admin_role to be the owner.
If you check the super_admin_role and assigned action you will find the Action : AclSuperUser.
As a test you can assign this action, AclSuperUser, to the role you are using and it should work.
For production purposes I can not recommend to use AclSuperUser action to a normal user since this is very powerful action. I'm currentley investigation how to assign minimal permissions for the role I'm using to make the GenericICSSComponent work.
Best Regards
Jan-Erik Hov

Change management reporting in BW

Hi All
Are there ready infocubes/ODS in solution manager to enable the reporting of Change Management in BW? There are ODS for system monitoring report and performance metrics but the requirement is for change management. The reports in Solman are not adequate to adhoc querying etc.
Thanks in advance
Regards
Nagappa

Channel analytics provides information about how you sold an item. Which channel did you use u2014 Interaction Center (IC), Internet, a partner, or direct sales? Channel analytics answers the questions u201CHow effective was this channel?u201D and u201CWhat can you do to make it more effective?u201D For example, you can create a useful channel analytics report that shows sales broken down by channel to see how much of your business comes over the Web as opposed to direct person-to person (field) sales.
Check the link below:
[http://help.sap.com/saphelp_nw70/helpdata/en/f4/198213acabce4baa10d5705da562e7/frameset.htm]

Channel Management u2013 High Tech Integration

Hi All,
Right now we are working on Implementation for High Tech Channel Management. Can any one Help me How we integrate CRM with R3 for High Tech Scenarios.
As per I know when a Transmission message ( Tcode - CMS_TM ) comes in thru EDI, I need create a Delivery/Billing for credit memo request in R3 when it is released. I donu2019t know the Complete process.
My main Question is how we integrate this process with CRM to R3. Do we use CRM Middleware to do this? If so, what Replication Object we use for this in CRM. Currently I have found a Publication 'All CMS contracts (MESG)' with BDoc BUS_CMSCON_MSG will it support Channel Management High Tech scenario (Process which I mentioned above).
Kindly advise on this as I am new to High Tech Channel Management. It would be appreciated if you able to explain me the process of Resale & Claim Transmission and Price Bucket and its backend Integration Details.
Thanks in Advance

You might find some information in this document:
<a href="https://service.sap.com/~sapdownload/011000358700000876192006E">SAP High Tech - Business Suite 2005 - Master Guide</a>
Tell me if you can't download it using this link. I can mail it to you.
Regards,
Kaushal

GRC 5.3 - Management Report Error: Cannot assign an empty string to host..

Good day Kiran Kandepalli and Others.
I have successfully executed the background jobs -
Full User, Role, Profile Synchronization & a
Full Batch Risk Analysis
When I run the Management Reports I receive the following error -
Error while executing the Job:Cannot assign an empty string to host variable 10.
Has anybody had this error message before?
When I check table VIRSA_CC_PRMVL, variable 10 is set to No in Nullable collumn.

Hi Sahad,
Thanks for your response. I have checked the usr02 table and logs and do not see any empty fields or strings. This process worked for 5.2 but fails in 5.3. Here is the excerpt from the log for the Management Report run. It seems to fail consistenly at a certain point. If I knew what the batch job was looking for in host variable 10 I might be able to resolve the problem. It seems to fail when it starts to report on users.
Thanks.
Dan.
INFO: -
Scheduling Job =>935----
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BgJob run
INFO: --- Starting Job ID:935 (RISK_ANALYSIS_BATCH) - tst
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BgJob setStatus
INFO: Job ID: 935 Status: Running
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BgJob findJobHistory
FINEST: --- @@@@@@@@@@@ Find the Job History -
1
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BgJob updateJobHistory
FINEST: --- @@@@@@@@@@@ Updating the Job History -
1@@Msg is tst started :threadid: 0
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.dao.BgJobHistoryDAO insert
INFO: -
Background Job History: job id=935, status=1, message=tst started :threadid: 0
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BatchRiskAnalysis performBatchSyncAndAnalysis
INFO: --- Batch Sync/Analysis/Mgmt Report started ---
Jan 23, 2009 8:04:16 AM com.virsa.cc.xsys.bg.BatchRiskAnalysis runBkgMgmReport
INFO: --- Running the Background Management Report -
Jan 23, 2009 8:04:39 AM com.virsa.cc.xsys.mgmbground.dao.MgmStats execute
INFO: Start insert int cc_mgriskd all violations.... 1232726679108
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.bg.BatchRiskAnalysis runBkgMgmReport
WARNING: Exception in Management Report Job: Cannot assign an empty string to host variable 10.
com.sap.sql.log.OpenSQLException: Cannot assign an empty string to host variable 10.
     at com.sap.sql.log.Syslog.createAndLogOpenSQLException(Syslog.java:85)
     at com.sap.sql.log.Syslog.createAndLogOpenSQLException(Syslog.java:124)
     at com.sap.sql.types.VarcharResultColumn.setString(VarcharResultColumn.java:57)
     at com.sap.sql.jdbc.common.CommonPreparedStatement.setString(CommonPreparedStatement.java:511)
     at com.sap.engine.services.dbpool.wrappers.PreparedStatementWrapper.setString(PreparedStatementWrapper.java:355)
     at com.virsa.cc.xsys.mgmbground.dao.MgmStats.execute(MgmStats.java:314)
     at com.virsa.cc.xsys.bg.BatchRiskAnalysis.runBkgMgmReport(BatchRiskAnalysis.java:1182)
     at com.virsa.cc.xsys.bg.BatchRiskAnalysis.performBatchSyncAndAnalysis(BatchRiskAnalysis.java:1430)
     at com.virsa.cc.xsys.bg.BgJob.runJob(BgJob.java:402)
     at com.virsa.cc.xsys.bg.BgJob.run(BgJob.java:264)
     at com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob.scheduleJob(AnalysisDaemonBgJob.java:240)
     at com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob.start(AnalysisDaemonBgJob.java:80)
     at com.virsa.cc.comp.BgJobInvokerView.wdDoModifyView(BgJobInvokerView.java:436)
     at com.virsa.cc.comp.wdp.InternalBgJobInvokerView.wdDoModifyView(InternalBgJobInvokerView.java:1225)
     at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)
     at com.sap.tc.webdynpro.progmodel.view.View.modifyView(View.java:337)
     at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)
     at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
     at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
     at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:321)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
     at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:46)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.bg.BgJob run
WARNING: *** Job Exception: Cannot assign an empty string to host variable 10.
com.sap.sql.log.OpenSQLException: Cannot assign an empty string to host variable 10.
     at com.sap.sql.log.Syslog.createAndLogOpenSQLException(Syslog.java:85)
     at com.sap.sql.log.Syslog.createAndLogOpenSQLException(Syslog.java:124)
     at com.sap.sql.types.VarcharResultColumn.setString(VarcharResultColumn.java:57)
     at com.sap.sql.jdbc.common.CommonPreparedStatement.setString(CommonPreparedStatement.java:511)
     at com.sap.engine.services.dbpool.wrappers.PreparedStatementWrapper.setString(PreparedStatementWrapper.java:355)
     at com.virsa.cc.xsys.mgmbground.dao.MgmStats.execute(MgmStats.java:314)
     at com.virsa.cc.xsys.bg.BatchRiskAnalysis.runBkgMgmReport(BatchRiskAnalysis.java:1182)
     at com.virsa.cc.xsys.bg.BatchRiskAnalysis.performBatchSyncAndAnalysis(BatchRiskAnalysis.java:1430)
     at com.virsa.cc.xsys.bg.BgJob.runJob(BgJob.java:402)
     at com.virsa.cc.xsys.bg.BgJob.run(BgJob.java:264)
     at com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob.scheduleJob(AnalysisDaemonBgJob.java:240)
     at com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob.start(AnalysisDaemonBgJob.java:80)
     at com.virsa.cc.comp.BgJobInvokerView.wdDoModifyView(BgJobInvokerView.java:436)
     at com.virsa.cc.comp.wdp.InternalBgJobInvokerView.wdDoModifyView(InternalBgJobInvokerView.java:1225)
     at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)
     at com.sap.tc.webdynpro.progmodel.view.View.modifyView(View.java:337)
     at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)
     at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)
     at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)
     at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)
     at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:321)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
     at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
     at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
     at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:46)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.bg.BgJob setStatus
INFO: Job ID: 935 Status: Error
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.bg.BgJob updateJobHistory
FINEST: --- @@@@@@@@@@@ Updating the Job History -
2@@Msg is Error while executing the Job:Cannot assign an empty string to host variable 10.
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.bg.dao.BgJobHistoryDAO insert
INFO: -
Background Job History: job id=935, status=2, message=Error while executing the Job:Cannot assign an empty string to host variable 10.
Jan 23, 2009 8:04:49 AM com.virsa.cc.xsys.riskanalysis.AnalysisDaemonBgJob scheduleJob
INFO: -
Complted Job =>935----

Management Report - Cannot assign an empty string to host variable 10

We ran a Management Report for the first time after completing the User/Role/Profile Full Sync and the user/Role/Profile Batch Risk Analysis. The job failed with the following error:
Oct 16, 2008 12:13:29 PM com.virsa.cc.xsys.bg.BatchRiskAnalysis runBkgMgmReport
WARNING: Exception in Management Report Job: Cannot assign an empty string to host variable 10.
com.sap.sql.log.OpenSQLException: Cannot assign an empty string to host variable 10.
We are on GRC 5.3 support pack 4. Has anybody encountered this error? What does host variable 10 refer to?

I checked our USOBT_C table and we have a lot of empty values. If this is allowed to be empty in SAP and this is the table that is uploaded into CC, why would all the fields in CC tables then be defined as NOT NULL? We suspect that since we had uploaded USOBT_C under 5.2 and if this had been an issue before, it may have been corrected when we upgraded to 5.3 but then the old data is still in our system. Is there an easy way to get around or correct this?
Thanks.

PI 2.0 Manager Report for Alarm Assignments and Acknowledgements

Is there a Prime Infrastructure 2.0 manager report that shows daily alarms, who the alarms were assigned to and when they were acknowledged? I can't find anything on the tool or in the documentation and this is required to prove compliance in the financial industry.
Thanks

There is no PI 2.0 release yet.
LMS 4.2 can do this. Reference.
I am curious - can you cite the compliance regulation that requires this feature?

Error opening a Manage Report template with Formulas and Summation

Hi Expert,
My j2ee web application is setup is such a way that when there is NO connectivity to the Crystal Report Server XI, it will use the Crystal Report for Eclipse functionality and opening report templates located in the relative path - This works fine.
But when there is a connectivity to the CMS Server, I have this error when opening a manage report in Crystal Report Server XI that contains formulas and summations. But for other reports like chart and listings no problem.
This code triggers the error:
ReportClientDocument clientDoc = reportAppFactory.openDocument(infoObject,0, java.util.Locale.US);
I found out there's a conflict between CR libraries for Eclipse and libraries for RAS Enterprise Server XI.
How can I solve this issue so that I can support the two scenarios - with or without CMS connectivity, I can still view reports.
Error Stack Trace:
com.crystaldecisions.sdk.occa.managedreports.ras.internal.a: Cannot open report document. - Unable to connect to the server: gdcextrp.RAS.rptappserver. cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: gdcextrp.RAS.rptappserver.-- Error code:-2147467259 Error code name:failed detail:Cannot open report document. - Unable to connect to the server: gdcextrp.RAS.rptappserver. The exception originally thrown was com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: gdcextrp.RAS.rptappserver.-- Error code:-2147467259 Error code name:failed at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)
Hoping for your answers.
Regards,
Rulix Batistil

You must isolate the CR4E and RAS SDK jars using separate classloaders - simplest is have separate apps, if rolling your own class loaders is out of project scope.
They do not work together.
Sincerely,
Ted Ueda

Device Manager reported driver missing for Officejet 7310 printer

I used the full-feature install software downloaded from HP site to setup an Officejet 7310 printer on a Lenovo T540p laptop with Windows 8.1 64-bit OS. The install and the printer appear to work correctly as I can print and I can also scan from the HP Solution Center utility. However, the Device Manager reports two errors/anomolies as follows.
Under the "Multifunction adapters" entry the Officejet 7300 series Properties shows the Device Status as:
This device is disabled. (Code 22)
Click Enable Device to enable this device.
Under the "Other devices" entry theOfficejet 7300 series Properties shows the Device Status as:
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver.
I find this a bit baffling as I believe the install software is supposed to include the driver(s), plus the printer seems to function (which could be due to default Microsoft drivers).
Any thoughts on how things got in this state and how to recover would be deeply appreciated as I prefer to not "ignore" the error messages.
Thanks,
Glenn
This question was solved.
View Solution.

Yes I was able to remove the USB instance and rename the network-connected printer instance as the sole printer. I thought that should work, but I was a bit paranoid given the other weird things that happened with the package install.
I'm good to go; thanks again.
Glenn

Batch Management report Issue.

Hi Friends,
I have a question on batch management report, for detailed information please see the steps below
Step 1 : I have material X and Y created with class u2018XYZu2019, and characteristic value temperature 10 u2013 100 c
Step 2 : I have done Goods receipt for both the material
Material document     Material     Batch Number     Characteristic Value
123          X     TEMP1          10 C
124          X     TEMP2          10 C
125          Y     TEMP3          10 C
126          X     TEMP4          20 C
127          Y     TEMP5          20 C
I have two questions now?
1.     Is there any report to find out the list of materials with characteristic value 10 C?
2.     is there any report to find out list of batches for 10 C?
Thanks and Regards,
Chalaa

There is no standard report for your requiremet, go for ABAP development.

CRM Grants Management - Grantor Implementation

Hi
We need implement CRM Grantor Management for grantors. We have actually the following sap systems and components:
1.SAP CRM 2007 u2013 CRM Application Server ABAP
Component Version:   SAP CRM 6.0
2.SAP ENH PACK 4 FOR SAP ERP 6.0 u2013 Public Sector Accounting with the following components:
Component Version:   SAP ECC 6.0
EA-PS 604 SAPK-60403INEAPS - SAP Enterprise Extension Public Services
IS-PS-CA 604 SAPK-60403INISPSCA - IS-PUBLIC SECTOR CONTRACT ACCOUNTING
FI-CA    604 SAPK-60403INFICA   - FI-CA
SAP_APPL 604 SAPKH60403         - Logistics and Accounting
We do not have a SAP Netweaver 7.0 BI but I have BW component in the CRM and ERP
CRM -> SAP_BW 700 0020   SAPKW70020 SAP NetWeaver BI 7.0
ERP -> SAP_BW   701 0003   SAPKW70103 SAP Business Warehouse
and we have the component
BI_CONT 703 0014 SAPKIBIIQ4 - Business Intelligence Content
Is it enough to configure the Grants Management for Grantor?
Please, I need to know if we need install aditional components. Exist an aditional Public sector industry CRM package to install in the CRM 2.007 system?
Thanks in advanced.
OMM

For CRM is fine..Should be great if you have CRM 7.
Can you see this standard transaction type in your IMG:?
GAG     Grantor Agreement     SAP Standard Grantor Agreement     BUS2000271 Grantor Agreement
GAP     Grantor Application     SAP Standard Grantor Application     BUS2000270 Grantor Application
GCL     Claim     Claim     BUS2000272 Complaint
GCR     Change Request     Change Request     BUS2000270
Also review if you have SPRO> Industry-Specific Solutions> Public Sector > Grantor Management in SAP CRM.
You can use the standard with business role "CRMGRMPRGMAN"
Regards,
Lyda

Standard way of Handling Escalation process in CRM Complaint Management

Dear experts,
What is the standard way of mapping Escalation process in SAP CRM Complaints management?
We need to escalate the complaint to next level if it is not resolved with in the a specific time.
How can we configure this scenario in SAP CRM. Please help me to solve this issue. Your help will be highly appreciated.
Thank you
Raghu ram

Hi Arup,
We are setting up a Complaints Mgmt system for our client.
They have a very standard process of handling complaints.
The complaints are created in the system and assigned to a CR Agent. The CR agent then forwards to the respective department for investigation. Once the investigation is compelete the department sends it back to the CR who then decides whether the Complaint is justified or not.
If it is justifed and there is a money refund involved then there is a limit to what the CR agent can approve. If its more than his limit somebody from higher authority needs to approve it. My quesiton to you is:
- How is the complaint assigned to the CR agent. Do I need to replicate the Org strucutre from HR into CRM? If yes, then once I have the org structure where do I do the CR assignment?
- Secondly how does the CR agent assign the complaint to other department for investigation. Is this through CRM Complaint Activity or there is another way for it?
- Third once the investigation is complete and the required department needs to send the feedback how will this be sent back to the CR for making the final decision. Is there a workflow?
- Finally how can we setup the cap limits like if there is a money refund to the customer from the complaint then if the the amount is between 0 and 500 a CR should be able to approve it, if the amount is between 500 - 1000 the manager should be able to approve it, how can this be setup?
Many thanks
AA

Urgent please help: what is the table name for cash management reports?

I am wondering what the table name for cash management reports is. I am trying to figure out then if I have any missing.
Please help.

I checked MSEG table. But, I didn't find any field for date.
Can you tell me field name.
Regards
Siva

Tables used for Devloping Customer Reports Of solution manager report

Dear All,
Kindkly Suggest Some Tables,which i can use in developing the solution manager report.
key fields i m using From results of Tcode CRM_DNO_MONITOR
ID
PERSON RESPONSIBLE
TEAM SUPPORT
POSTING DATE
PRIORITY
THANKS IN ADVANCE.

Update my question my deadline is up to complete,
Regards,
Thiru. R

CRM channel management reporting in BW

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