CRM Configuration Documentation

We will start working with different teams on the further development of CRM. One team will work on MSA, another one on the customer interaction center, another on TPM, another on the internet.
We must ensure that our config stays well documented, with an indication for which sub project the config is being used.
All guidelines and samples are appreciated
Ronny

Hi Ronny
i guess to install CRM you should have SAP Solution Manager..did u consider the possibility to use it?
I never used it but i heard in my team that many big customer are using solution manager for that purpose.
Regards
Carmine

Similar Messages

  • CRM Middleware Documentation and Training

    Apologies as this is not a technical/functional question as such but I have been looking for SAP CRM Middleware documentation and/or training courses on the subject.
    Particularly in relation to integration with Microsoft Exchange Server
    So far I have found documentation on help.sap.com but little else. Nothing on integration with MS Exchange.
    Firstly, does anyone know of any other good sources where this type of information can be found?
    Secondly regarding training, the only course I have found has been the CRM Basics 5 day course that covers Middleware, but I don't know how in depth or even if it covers integration with Exchange.
    Is anyone aware of any good CRM Middleware courses, preferably in the UK?
    I would be grateful for any kind of help?
    Many Thanks
    David

    Hi,
    Check out
    http://help.sap.com/saphelp_crm50/helpdata/en/2b/0bc5de1814b34b8f453fa5b07b8739/frameset.htm
    Middleware courses are available:
    CRM500(overview) & CR550(enhancements) & some mobile integration courses, but none of them realy cover groupware integration.
    It's a pretty new functionality...
    Michael.

  • DMS Configuration Documentation

    Hi,
    Can anyone pls send me the DMS configuration documentation ?
    If I want to use Fileserver ( external data server but not SAP content server) for storage of documents then how do I configure this ?
    Do anyone have any idea ?
    One more question: While assigning original files to the documents we have to assign Document storage area. How and where  this is configured ?
    thanks and warm regards
    Purnendu

    Hi Maiti,
    Did you get any idea?
    I have not worked on the your scenaio, but trying to find the solution.
    You define settings for the  <b>Internet Application Component</b> Document
    Search on the Web here.
    For more information, see the following documents:
    o   Document Management: Document Search in the World Wide Web
        For information about the features of the document search.
    o   SAP Library
        For information about the installation of components of SAP
        Knowledge Provider:
        -   SAP Content Server
        -   Index Management Service
        -   SAP Gateway
        In the SAP Library, choose:
        Cross-Application Components -> Document Management -> Original
        Application File of a Document Info Record ->  Storing Original
        Application Files -> Storage of Data in Storage Systems Using the
        Knowledge Provider and  Installation Notes
    Internet Transaction Server / SAP@Web Studio (BC-FES-ITS)
    Complete business solution for linking mySAP.com components to the
    Internet.
    Regards
    Rehman
    Internet Application Components (IACs) enable users to access business
    information in mySAP.com components by starting SAP transactions,
    function modules, or reports from a Web browser.
    You can make IACs available to users outside your company using the
    Internet or users within your company through the intranet.
    You can modify and use the IACs supplied by SAP or use them as templates
    for developing your own.

  • Downloadable CRM help documentation

    hi,
    Do let me know if you have any downloadable CRM help documentation. I had spotted the online links that you have.
    Please do let me know if you have material uploaded.
    Thanks

    Hello,
    the distribution, participation in distributing or otherwise sending of this material is against the law. The material you are requesting is copyrighted material and available ONLY to customers of SAP. If you need such documents from the SAP Service Marketplace then you must have 'S' user ID and login yourself to retrieve this material. If you do not have a 'S' user ID then you should contact your own internal company groups responsible and request one or request them to retrieve the document for you.
    By participating and sending such documents you are at risk for legal action and a removal of your account here on SDN and BPX.
    DO NOT send material via email such as this! Further ations will result in officials within your company and your SAP Sales Account being notified and could result in legal action against you as an individual.
    Regard,
    Gerhard
    Moderator

  • SCM - EWM Configuration Documentation

    I am trying to find any configuration documentation for EWM.  Hopefully with step by step instructions with transaction codes, etc.  Does anyone know if this exists? 
    Thanks

    Hi Mark,
    You can use the following links which will give you the basic guidelines of mapping the relevant configurations.
    http://help.sap.com/saphelp_scm70/helpdata/EN/f7/5bfd401800f123e10000000a155106/frameset.htm
    http://help.sap.com/saphelp_scm70/helpdata/EN/5f/c69040bca2ef4ae10000000a1550b0/frameset.htm
    Hope this helps you.  Please confirm
    Regards
    R. Senthil Mareeswaran.

  • MSS Configuration Documentation needed.

    Hello Gurus,
    Can somebody please send me the configuration documentation on MSS. We are currently implementing Business package for MSS 60.1 on ECC 5.0.
    Thanks a ton,
    Sasi.

    hi Bharath,
    could u plz fwd me the MSS configuration document. thankign you in advance for fwdind. plz fwd it to [email protected]
    regards
    shiva

  • CFM configuration documentation

    MODERATOR:  All points have been UNASSIGNED and the thread LOCKED.  Please do not share email addresses or links to SAP copyrighted information on these forums.  If you have some information, please consider posting it to the [Wiki|https://wiki.sdn.sap.com/wiki/display/ERPFI/Home] rather than sharing via email.  Than you for your assistance.
    hi
    can any body send me the CFM(Corporate Finance Management) configuration documentation with screenshots.
    my personal mail id - [email protected]
    duly rewarded.
    sri
    Edited by: srilatha v on May 23, 2008 9:29 AM

    Hi:
    For In-House Cash,Refer to
    http://help.sap.com/bp_bblibrary/500/BBlibrary_start.htm
    W25: FSCM In-House Cash
    For Liquidity Planner,Transaction Manager,Portfolio Analyzer,Market Risk Analyzer,Credit Risk Analyzer
    Refer to
    http://help.sap.com/saphelp_banking463/helpdata/en/08/A9E139709BA63BE10000000A114084/frameset.htm
    Please let me know if you need more information.
    Assign points if useful.
    Regards
    Sridhar M

  • Location of updated wi-fi configuration documentation?

    Anyone know where to get updated wi-fi configuration documentation? Most of what's available is out of date (ie. 2/9/11)...

    It is pretty clear that after 3+ years have passed with no updates, the chances that Apple might provide updated support documents for the AirPort routers are very small.
    Your best bet might be to take a look at something like......
    Take Control of Your Apple Wi-Fi Network (1.0) SAMPLE
    I have no interest in Take Control books other than that as a customer.

  • CRM Bdoc Documentation

    Hi,
    Can anybody please send me some CRM Bdoc documentation.I will reward the person with points.Hoping for some help on this..
    My mail id is [email protected]
    Thanks and Regards,
    Amit.

    Hi Amith,
    Please have a look the following link for your information.
    http://help.sap.com/saphelp_crm50/helpdata/en/b7/d4ef3a1cc5862ae10000000a11402f/frameset.htm
    Best Regards,
    Johnny.

  • Best Practices in use of ABAP for SRM and/or CRM Configuration

    I was wondering if there is a document that defines best practices for the use of ABAP with the installation and customization of SRM and/or CRM. Such as amount of ABAP coding typically required, and best practices around the use of ABAP for customization and configuration.
    Thanks.

    Hi, Johnson
    Sorry, Please don't mind, you are not at right place to ask the Question like this
    Please read "The Forum Rules of Engagement" before posting!  HOT NEWS!!
    Thanks and Regards,
    Faisal

  • UCCX Best Practice - UCM Agent Line Configuration documentation

    With UCCX, I have always abided by some rules when it came to configuration of the agent's line in CUCM.  At least to be a TAC supported solution anyway.  For Example:
    1. Agent Extension can not be shared
    2. Agent Exension not part of any CUCM hunt group or call pickup group
    3. Call Waiting Disabled Max/Busy 2/1
    4. Agent Extension should not take inbound calls
    5. Agent extensions not set to CFNA
    6. etc....
    I had someone ask me to back this up with some sort of documentation.  I reviewed the UCCX 7.x SRND and could not find anywhere explicitly talking about CUCM configuration.
    Does anyone know if this type of information is documented?
    Thanks in advance,
    Shane

    Shane,
    Look at the release notes for your version of UCCX. They typically have a
    section called "Unsupported Features in Unified CM". There is also a
    section on "Unsupported and Supported Actions" and general "Unsupported
    Configurations in Cisco Unified CCX".
    Release notes URL:
    http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_li
    st.html
    You won't find the data in the SRND for whatever reason.
    HTH.
    Regards,
    Bill
    Please remember to rate helpful posts.
    On 9/8/10 5:40 PM, "shane.orr"

  • Configuration documentation for idoc type PEXR2001 & idoc type FIDCCH01

    Is there any documentation for SAP configuration that needs to be done to get an outgoing PEXR2001 Idoc created?  This is the payment file Idoc.  We are trying to send this IDoc to a 3rd party, and I don't know how to get it created from the payment run.
    Also, the FIDCCH01 is an incoming IDoc that would change discount dates and amounts on posted financial documents (vendor invoices).  Is there any documentation regarding this IDoc and what incoming RFC is used to actually post the changes?

    resolved the problem/question ourselves

  • DMS configuration in 4.6C. Configuration Documentation?

    Hello everybody.
    I have just been assigned to configure DMS on 4.6C system using IXOS as a storage place for the documents. I have never worked with DMS before and after banging around the IMG, document type and data carrier tyes, I think I am totally lost. I was wondering if you have any documentation that will help me understand the DMS and its configuration from Basis Prospective, specially in IMG? We are planning to to use DMS for only word and pdf documents. I tried to use the IMG documentation, but some how it dd not help me in figuring out the relationship between different Document Management System in IMG. I
    I will really appreciate your help.
    Eric

    Hi,
    Please go thru the link
    http://technet.microsoft.com/en-us/library/aa995785(EXCHG.65).aspx
    Rgds,
    Suman

  • OTL Timecard Configuration Documentation

    Is it possible that somebody could put together some good documentation on timecard configuration for the Oracle EBusiness Suite?
    There exists a document called "Oracle OTL Time Card Configuration" but it is extremely weak. It assumes a considerable amount of background knowledge, lacks sufficient examples, and does nothing in the way of explaining how the different pieces relating to the configuration of a timecard work.
    A good document would have good explanations of regions, attributes, mappings, and alternate names. It should show how layout attribute changes affect what is placed in the database and where. How does the timestore work? How do the processes that pull from the timestore work? and how does all of this interrelate with the configuration of the timecard?
    Good documentation would be greatly appreciated. Thanks.
    RB

    Hi Raymond,
    Apologies for the delay in responding to you.
    This Documentation forum is maintained, not my OTN, but my Oracle's Manufacturing and Distribution, and relates only to the pages we maintain on the OTN site at: http://www.oracle.com/technology/documentation/index.html
    Unfortunately we do not have much input in the content of books produced. Perhaps the documents you require are already available.
    You might try the Members Feedback Forum instead at: Community Feedback (No Product Questions) as your query might be more visible to a greater audience.
    Regards,
    Les

  • LSOCP configuration documentation

    Hi
    We have just starting with SAP Learning Solution.  Is there any documentation for the configuration of the LSOCP (ECC backend systems, KM etc) in the Portal??
    Thanks
    Doug

    For LSOCP 200 installation check this link <a href="https://websmp203.sap-ag.de/%7Esapidb/011000358700002005942003">Content Player Installation</a> it will be helpful for the installation of LSOCP 600 as well
    You will specify the LSOOP (offline player) in  V_LSO_CUSTOFFLP
    Regards,
    Rao

Maybe you are looking for