CRM coupon promotions

Hello,
Do you know in which way when executing a coupon campagin, is possible to know the quantity of coupons (points in my case) that a customer has accumulated so far?
We are trying to customize campaigns where the customer with a minimun quantity of points, can trade them for a product or special discount.
Does CRM 4.0 has the coupons concept or something similar?
Regards,
Efrain

Hi Efrain,
In CRM 4.0, this coupon managment is not available.
Through interaction object (New transcation type present in CRM 5.0) you can track quantity of coupons for single BP.
When ever you release cupon campaigns automatically in CRM 5.0 interaction objects were associated with each BP, there by using this doucment type you can track the quantity of coupons for BP.
regards
satish kumar
*- Reward points if found helpful

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Integration between APO and CRM Trade Promotions Mgmt

I'm looking for a clear description of how to integrate APO and CRM Trade Promotions Management.
Can anyone advise, please?

Hi Group APO,
You can follow the below link
http://help.sap.com/saphelp_scm70/helpdata/EN/45/80dd3f92c4f306e10000000a1550b0/frameset.htm
Also Check SAP note 596261 which will surely helps you
Regards
R. Senthil Mareeswaran.

CRM Marketing promotions

Hello everyone,
I have some doubts about the possible promotions that can be carried out in CRM. I just wonder if the standard of CRM can execute the following type of promotion:
1. For an x amount of money spent, the customer receives x quantity of rewarding points. Then the customer can trade those accumulated points for a product or other benefits. This is a continuity promotion.
How the benefits or products exchanged can be registered for that customer in CRM? Is there any way?
I appreciate very much any help you can provide me...
Best regards,
Efrain

Hi Efrain,
In CRM 5.0, instead of points, coupons will be used for promotion. It is titled as coupon campaigns.
A coupon campaign is a special type of campaign where customers can redeem coupons to receive a discount when purchasing the products advertised on the coupon
More help is available at the link: http://help.sap.com/saphelp_crm50/helpdata/en/60/723f403f0a9354e10000000a155106/frameset.htm
regards
satish kumar
*-Award points if found helpful

Coupons/Promotions support in VA01

Does anyone know if coupons are supported in VA01 and can offer any direction for further research?
Im also looking also having problems with free goods promotions where a customer can actually choose from a group of free goods. This functionality exists in bonus buys for retail but that does not seem to work in VA01.
Other points of frustration are promotion prompting, and customer based promotions in VA01.
Any information appreciated.
Thanks in advance

hi friend !!!!!
u can use free goods concept here
img-sd -basic function-free goods-
but u need only few determination
1. t-code V/N6
assign standard pricing procedure NA0001 TO UR SALES AREA
2. determine item category for free good
or-norm-free-tan-tann
3. maintain condition type 100% disdount e.g. R100 in u r pricing procedure
4. maintain condition record by t.code VBN1
5. MAINTAIN SCALE
min quantity free good add free good
100 100 1
hope it will help
points reward

CRM(TPM): Promotion status to released -- update to which R/3 table?

Hello experts,
we have a CRM (with TPM) 5.2 and a connected R/3 (4.6c).
The saved promotion (CRM) triggers an entering of a rebate agreement on R/3 side.
If I set the promotion status to "released", where can I see this on R/3 side?? Entry in which DB-table?? After a release I have to trigger a process with the "released" rebate agreements.
Thanks a lot for info!!
Michael

Hi Carminem,
thanks for your answer!
Unfortunaltely the table CMPB_MAP will be filled immediatley after creating a new rebate agreement from CRM side - with status "created".
That means, there is no change any more, when the promotion status is changed to "released"!
Maybe there exists an other DB-table for that purpose??
Best regards, Michael

CRM Loyalty Management & Coupon Management

Hello All,
Can anybody please tell me if standard content, for SAP CRM - Loyalty Management & SAP CRM-Coupon Management, available? If yes, can you please give me the link for the same.
Regards.

HI ,
Try the below links from SAP help
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/55/2b9a3d35cf6f53e10000000a114084/frameset.htm
Regards,
Sathya

CRM Order: Error occurred during determination of profitability segment

Hello All,
I have created a Trade promotion in CRM, and maintained the determination condition and Discount condition for the combination of
Customer /Sales org /Product.
I have maintained settings for CO-PA in connected SAP ECC
When i create a sales order in CRM , trade promotion is determined in the order and also discount is considered in the order pricing.
When i save the order in CRM, an entry in the outbound queue of CRM is created with destination pointing to ECC, which is having the status: SYSFAIL.
The description of the error is :" Error occurred during determination of profitability segment "
Suppose when if i remove the trade promotion which was determined in the order and then save the order i dont get this error.
Hence could you please help me providing additional settings which should be done if we want to have TPM also.
Regards,
Naveen

Long Text message
An error has occured in the system ECPCLNT100 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
Error occurred during determination of profitability segment (Notification E IAOM 025)
Error occurred in derivation rule. See long text (Notification E K/ 111)
I pressed F8 to see the derivation strategy , but how do i figure out which characteristic/char value is missing / has the error.
Best Regards
Meghna

Use of 0CRMVERSION in CRM BPS integarion planning

Hi friends,
If anybody used the 0CRMVERSION in their BPS CRM integration planning project. what is the use of 0CRMVERSION in the BPS for CRM Coupon planning. Please share your ideas on this.
Thanks
Best regards
SG

Please ignore this one as duplicate post.

Use of 0CRMVERSION in the coupon planning

Hi Friends,
What is the significane of the Infoobect 0CRMVERSION in the CRM coupon planning do we have any specific values for this
0CRMVERSION. Please share your ideas on this. This is used in our system BPS coupon planning for CRM integration project.
Thanks in advance
Best regards
SG

Hi Friends,
What is the significane of the Infoobect 0CRMVERSION in the CRM coupon planning do we have any specific values for this
0CRMVERSION. Please share your ideas on this. This is used in our system BPS coupon planning for CRM integration project.
Thanks in advance
Best regards
SG

I tried to apply the Call of Duty: Advanced Warfare Promotion today at Best Buy...

Well today I had another unfortunate experience at Best Buy. I tried to use the below deal that begins today:
Trade in Call of Duty: Ghosts for Xbox One or PS4 and receive $20 trade-in value. Trade in Call of Duty: Ghosts for Xbox 360 or PS3 and receive $10 trade-in value. Trade in Call of Duty: Black Ops II for Xbox 360 or PS3 and receive $15 trade-in value. Trade in Call of Duty: Black Ops for Xbox 360 or PS3 and receive $10 trade-in value. Plus, get a $10 off coupon to use toward Call of Duty: Advanced Warfare.
Offer valid in store only. Trade in values shown include any bonuses. Trade in values valid 10/19/14–11/2/14. Coupon valid in stores only through 11/8/14. Not available in all locations. Payment is by Best Buy gift card. You will be required to agree to Best Buy's trade-in Terms & Conditions. Participating stores may have additional requirements. Best Buy reserves the right to refuse any trade-in or limit quantities for any reason. Tax is calculated from the regular retail price prior to gift card value being applied to the bill. Not compatible with any other offer. Limit 1 coupon per transaction. See a Customer Specialist or for details.
1) I went over to the gaming kiosk to trade in my games. The employee told me I have to do this at the customer service desk. I've never had to do this at any Best Buy. I always trade in games at the kiosk since USUALLY I'll get someone knowledgable with video games and the current promotions.
2) I go to the customer service desk and told the girl I want to trade in CoD: Ghosts and Black Ops II. I also want to use the $10 coupon promotion and apply it to a CoD: AW preorder.
3) The girl tells me that I have to do this online. The coupon fine print obviously states it is in-store only. I try explaining this is an in-store promotion.
4) She told me I must be talking about the $10 rewards certificate for preordering. NO. Look in the ad, they are two different promotions.
5) Then, she told me that I cannot preorder this game in-store. "We must have run out of copies." I've never heard of a standard edition Call of Duty game run out of preorders before. Especially on a new system (PS4) where they need their userbase to be huge.
6) At this point I was fed up. I asked if there was someone in the video gaming department that had more experience with the promotions and trading in games. The girl told me that they do not have any video game specialists at the store.
I seriously cannot believe a Best Buy store can be this clueless. How can someone run a business like this? Sadly this is not the first time I've ran into problems with Best Buy.
Has anyone had any luck using this promotion? WHAT AM I DOING WRONG???

Hello WeaKeN,
It shouldn't be so difficult to pre-order an upcoming game, so I can imagine why you'd be frustrated! It sounds like the rep you spoke with might not have been familiar with either the game trade-in or pre-order process, although walk-through guides and training documents should have been readily available at the time of your visit.
To take advantage of our current Call of Duty: Advanced Warfare trade-in promotion, customers simply need to trade in a copy of either Call of Duty: Ghosts or Call of Duty: Black Ops II and reserve a copy of Call of Duty: Advanced Warfare at their local store. Both the trade-in gift card and coupon can then be applied at the time of pickup, with the $10 pre-order bonus certificate being awarded 15-20 days after pickup. Since the Atlas and Atlas Pro edition are online-only items, they are not eligible for this offer.
Were you able to reserve your copy of the game? Are you still in need of assistance?
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Apply coupon code

Hi,
I have created a order discount coupon. but it does not apply to my order..
Pls help me out.
Jk

There can be following reasons for promotion not getting applied-
-Not applying correct coupon
-Promotion Expired
-Promotion Disabled
-Item does not Qualify for promotion
-User already user the promotion x times and can not use more then x no of times
To figure out reason put log debug in PromotionTools component.
Prakhar

How does trade promotion relate to campaign

hi，expert，
I am a new-hand in crm. to my knowledge, trade promotion & campaign is different function for CRM. trade promotion deal with our traditional trade promotion such as discount, free goods etc., while campaign is about arranging some kind of activity for the channels letter, e-mail, and lead. when marketing in an concrete enterprise, it seems impossible that trade promotion & campaign just do their own business and have no relation. so my question is how does trade promotion differ from campaign,& also how they cooperate in marketing.
besides, since trade promotion also has its own trade promotion planning, so how does trade promotion planning differ from marketing plan? if they two co-existed, what's the relation between them?
your response will be warmly welcome.
thanks a lot.
lisa

Hi Lisa
Diff betn Campaign and TPM
Campaigns are the ways and mediums which helps in communication, increasing awareness, increase sales and wide range of activities. It can be done through mailing list, product promotions, telecalling etc. So in nutshell as an organisation, you are trying to reach your customers for increasing customer base or sales or product awareness.
Examples of campaign:
1)You give $2 off on the purchase of every pack of Beer bottle.
2) Set up a stall in the Expo and register the queries to generate the leads.
3) Telecalling to all the individuals in the city with more than USD 100,000 p.a. income and then create leads.
However Trade Promotion Management is an activity which is done with the help of your channel partners. The check here is "trade", which means distributors, retailers, wholesellers, re-sellers etc. The purpose remain the same like to increase customer base or sale revenues but here the incentives are given to your channel partner.
Ex. Organisation sells products through Distributors in the market. If Organisation devise a scheme whereby distributor will get US $ 1000 extra he sells more than 100 cartons/month then it is a TPM.
Campaign : You can create Campaign without BP master data, you can run Campaign for External email id to generate lead and opportunity. but
Trade Promotion : You need to have BP master data. Mostly TP functionalities is used in Consumer Durables, FMCG where distributors or retailers as their BP.
Campaign : can be automated
TP : not possible
Campaign : You can use Bounce Management to track and analyse your campaign
TP : It will be based on the Cutomer Approval status. Normally will be done by key account manager.
From deal you can create TP
Hope this will calrify some of your queries...
Rgds
Mallikarjun

ATG : Find Excluded Promotion after applying Stacking Rule

1.Created a global promotion and created a stacking rule to exclude the following coupon promotion.
2.Created a coupon promotion and created a stacking rule to exclude the above global promotion.
In the cart page, at first global promotion get applied. If I apply a coupon, global promotion gets excluded and only coupon promotion gets applied which as expected.
But the global promotion doesn't get removed totally from the order. Only while pricing calculation it gets excluded.
I am displaying a message for each promotion in cart page(Eg. This.is the promotion applied to the order). So the excluded promotion still displays that property.
-When inspected on profile.getActivePromotions(profile), it gave me only Claimed promotions by the user.
-When inspected on PromotionTools.getPromotions(profile) it gave me all global promotions for the user which didn't take in account for the excluded stacking promotion.
Is there any OOTB way to find out this excluded promotion.

Creation of sales document (DMR, CMR) from the archived billing document

Hi all
I read somewhere that one of the functionality in EHP3 is we can create sales document like debit memo request and credit memo request from the archived billing document. I am working on EHP3 system only but i am not able to create the sales document. the system throws an error that billing document doesnt exist
If any one of you have worked on such functionality kindly suggest me why its not happening here also let me know Is ther any customization required for the execution of this functionality in spro.

hi,
the help says:
You can use this business function to further optimize your electronic Sales and Billing Processes.
Electronic data archiving regulations result in a high volume of data for sales documents and require invoices to be archived at an early stage. You can integrate archived billing documents in your business processes more easily. Since you still have electronic access to archived invoices during the sales process, you can manage archiving without delay and execute further sales processes electronically.
You can more efficiently use the rebate agreements from SAP ERP for your marketing activities. In particular, customers who use SAP CRM (Trade Promotion Management) with a large volume of data for campaigns, target groups, and product segments can define a custom-made logic for their rebate determination and thus avoid potential database problems.
Integration
To implement the logic for rebate processing in SAP ERP, you use the Enhancements for Rebate Processing Business Add-In (BAdI). For more information, see the Implementation Guide (IMG) under Sales and Distribution Billing Rebate Processing Business Add-Ins (BAdIs) Enhancements for Rebate Processing .
Prerequisites
You have activated the Logistics: S&D Simplification (SD_01) business function.
Features
You can integrate archived billing documents in your business processes as follows:
Create sales documents with reference to archived billing documents, such as credit memo and debit memo requests.
Display archived billing documents.
When you do either of these steps, the system first looks for the invoice in the database and then in the archive.
For the sales employee, the processing steps are identical, regardless of where the sales document is stored. As soon as the sales employee processes an archived billing document, they see the relevant information in the message line as well as in the title of the function.
For rebate processing, you can store your company's check logic in the interface of the Business Add-In (BAdI) Enhancements for Rebate Processing.
So check if you have activated the business function.
I hope this helps.
Balazs

Org structure determination in Fund Plan

Dear Gurus !!!!
While creating Fund Plan i am getting error of Sales Org Determination. I still could not understand
why this error is arising here ? Further if i will define Org.Determination Rule in customization then on which Transaction Type i should assign ?
Kindly guide me how i can resolve this problem.
Thanks

Hello,
please refer to the online help:
Funds Plans - Marketing Resource Management - SAP Library
The organization data is determined from the employee responsible. If the employee is not assigned to a sales org, the same needs to be entered manually. The funds plan needs to be created for a certain sales org. This is mandatory data similar to the planning period and the currency.
If you plan to integrate funds management in trade promotions you will find some useful information in the following doc:
Funds Management Integration in CRM Trade Promotion Management
I hope this information helps to solve your issue.
regards,
Johannes

CRM coupon promotions

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