CRM Credit Memo Request

Guys,
I am trying to create a Credit Memo Request in CRM. This has to be replicated to R/3. I have ensured that I have the same Order Types and Item categories defined in both the system. The number ranges have been taken care of as well.
However the credit memo does not replicate to R/3. When I look in SMW01, it does not show an error but when I view the message it says"No Upload to R/3"
I have already looked at SAP note 717858 and followed the instructions in it to define Item categories, This did not help either.
Any ideas?
Ani

Chandra,
The Preciding Ref. Mandatory flag is already unchecked.
Any other ideas?
Anirudh

Similar Messages

Creation of Credit Memo request from Invoice.

Dear All,
We have requirement for creation of CRM Credit Memo request from CRM Invoice.
Please guide any one if you have clue on this requirement.
Regards,
Mallik Kosuru

This can be achieved by creating complaints . You create a complaint -credit memo request-credit memo with reference to billing document, refer to C28 CRM complaints for more info.

How To Create Credit Memo Request In CRM

Hi Friends,
I have to create CMR i.e. Credit Memo Request with Header and Item details but I am not able to do it.
Kindly let me know the BAPI / FM with some example. Also, do let me know which all values are mandatory for the FM or BAPI structures.
I will definitely reward points if the solution will help me in creating the CMR.
Thanks,
Pradeep

Hi Rekha,
I have to create CMR with following details :
Description To be displayed in Header
Status : i.e. Create / Open
Item Detail
Product and quantity
Hope I am clear in this.
Regards,
Pradeep Singh Dhadwal

Credit Memo Request needs cancellation/deletion

Hi,
My application creates CMR (Credit Memo Request) which is then replicated to R3 system from CRM.
The issue is it has created a CMR with negative amount and which needs to be now cancelled/deleted. It has only one line item with a negative amount. When I try to change the status of CMR from status 'InProcess' it throws up error message CRM_ORDER019 ( Document is being distributed - changes are not possible).
How to delete this CMR from system or put it in Rejected status.Please reply.
Regards
Apoorva

Hello,
Do you see the R/3 document in your document flow in CRM?
It is like the CRM system does nogt know that the R?3 system created the document.
Check if you don't have an error in the queue (SMQ1-SMQ2), a dump in ST22 of an error in a BDOC (SMW01).
Regards,
fred

Credit Memo Request w.r.t Service Orders

Hi All
We want to create Credit Memo request (CMR ) as follow up w.r.t CRM Service Orders, as of now below process is available
Service order --> Confirmation --> Invoice --> CMR --> Credit Note.
can anyone helpe me in configuring the below process
Service order --> CMR --> Credit Note.
Best Regards
Nagaraj G

Hello Nagaraj
The service order posts the planned cost in the system. and your requirement is to reduce the planned costs from the system by creating credit memo request in the system.
As per the OSS message also this credit memo request will reduce the actual Cost/revenue not the planned cost/revenue.
What i believe is if you want to reduce the plan cost/ revenue. You just reduce the value in the service order itself rather than creating the credit memo request.
Please let me know if i understood your scenario correctly below.
you created a service order and planned cost/revenue is posted into the system and later you realized that this service are not actually performed and there is no service confirmation is posted in the system. but you want to remove planned cost also from the internal order.
So in this above case i would suggest you either change the value in the service order itself. or cancel your service order.
regards
Naresh

Credit Memo Request in VA01

Dear,
Process : Actually , I am going to create CR memo request in VA01 without reference of Invoice . So ,in this case ,I have got one Issue as Z error .Please help me in this issue ,how to solve step be step .
Note : 1. Actually , I am SD,MM and PS Consultant not ABAP consultant .I got this issue yesterday but still fight with system with debugging level .
2. ABAP Consultant not available thats why taking charges to solve this issue .
Advance Thanks ,
Naren

First of all thanks for both ,
Coming to the point ,I went to SE91 and gave the Message Class as ZVIV and clicked on execute .there I have seen 182 Message and I unticked the Self Explanatory and saved . Now again ,I raised new Credit Memo Request in VA01 and I didnt get before error but I got another erro as " Red round Mark" with Save (Control + Save ) .
The Red Round Mark doesn't stand on screen to capture or else to see the Problem .That is coming and going immediately .
Note : Please help one this Issue .
Thanks,
Naren

Work flow block in credit memo request

Hi Friends,
I want to create a credit memo. I am creating the credit memo like: Sales order>Invoice>Credit memo request-->credit memo. Now my credit memo request is got created but is assigned with Workflow block at header level, now when I am going back in VA02 and saving it after removing the block at header level, but when I am again checking in VA02/VA03 work flow block is there. Now when I checked that in my workflow , it is in outbox and but I am not able to approve it becoz it is in outbox.
Where it is going for approval , it is only created by me and I don't see any approver field in credit memo request screen.
In the wrokflow outbox am getting that block CMR --as completed and get CMR approver as Error.
How can I remove the workflow block ? Any pointers.
Regards
Ashu
Edited by: ashutosh p on May 20, 2010 1:39 PM

Please check the Workflow log. By default whenever you create or act on any workflow workitem it will appear by default in your SAP Outbox.
Thnaks
Arghadip

Creating credit memo request - V1 498 / missing order quantity

Hi Experts,
could any of You pls help me with a credit memo creation issue?
I credit memo needed to be created based on invoice, so configuration and copy control is done as usual, but I have a failure during CR order creation referring to an invoice F2.
I got an error message: V1 498 - Credit already exist for item... - and no qty is transferred to new document
I have gone thought the threads on Forum, but none of the suggested solution was appropriate to solve the issue:
- the document flow is updated in copy control ,
- I can no remove the schedule line flag at VOV7 - the order qty will be missed but target qty is used, and end up incompletition (VU 019 error messge), so billing is faile
- completition control set as B at VOV7,
Still have the problem
Could any of You pls help me - answers will be appreciated.

V1 498 - Credit already exist for item...
What the above message means is that lines items have already been used as reference for the creation of credit memo request(s).
Create a new sales order, delivery and billing document. Then create credit memo request with reference to this new billing document and test.
In VTAF copy control, at item level, field "Pos./neg. quantity" dictates how the quantity in the source document is affected by copy control.
PS - I tried to create credit memo with reference to billing document (F2), there were no issues there. Therefore I am taking that the issue is with credit memo request (copied with ref to billing document F2)

Message V1478 - Credit memo request with reference to an invoice

Dear all,
Creating a credit memo request with reference to an invoice, I get the following message "Material in item 000060 does not exist in plant/storage location".
Of course, this material exists in the plant and the storage location, as we could create the invoice without any problem.
Any idea?
Best regards,
Iné

Hello
Generally, these errors may appear due to:
- The plant is marked for deletion.
- The plant should be copied from the referenced item.
So, I would suggest you to
- Check copying control for Invoice to Credit memo request, particularly, item.
- Try and create Credit Memo Request with reference to sales order.
- Or if you want rectify a invoice, then use invoice coreection request.
Thanks & Regards
JP

Setting up multiple billing blocks for a CMR - Credit Memo Request

I am trying to set a billing block for a credit memo request. The item category in VOV7 configuration only allows you to set one. I need to be able to set any of them and for it to block. If we do not use one; the system allows the credit memo to get created. If we choose the one that we configured in VOV7 it allows us to only use that one. The client needs to be able to select any billing block from the drop down when creating a credit memo request in VA01 instead of just one specific one. Is this possible? If so, where would I do this?

Surprising! when a billing block is applied in the sales document, then the system will NOT allow to create the billing document(in your case credit memo). Can you check in t.code OVV3, the billing blocks are assigned to billing types? After assigning, create a new document and test. The path is SPRO->Sales and distribution -> billing->billing documents ->define blocking reasons for billing->assign blocking reasons to billing types.
Regards,

Problem while doing invoice for Credit memo request

Hi all
I very well known that Out boud Delivery is not needed for Credit memo request but after saving the CMR and when i raise the Credit Memo (VF01) system is showing a error message saying "PGI not done for Outbound Delivery 30047402"
In CMR document type i have set the order related billing and i have removed the billing block also
I have raised the CMR based on Invoice
Kindly help me in this regard
Regards
BMS

Hi Raj Aryan Malhotra, Thanks for ur reply
The setting which u said are already there
The second one that is, change the copying requirement of header to 11. i did this but this time the message was different "The document is not relevant for billing" . After checking the log i could the follwoing info
Client                                                   240
Group Number
Sales Document Number
Item Number of the SD Document         000000
Schedule Line Number                         0016
Counter in Control Tables                     00
Message Identification                         VF
System Message Number                    016
Output Type                                        I
Message Variable 01
Message Variable 02
Message Variable 03
Message Variable 04
Group Type                                         F
Kindly help me to resolve this also
Regards
BMS

GL account missing in credit memo request

Hello every one,
I am trying to creat credit memo request with ref to credit contract invoice but receiving a Document Incomplete message(GL account missing). Iu2019ve clicked on the Edit button and gone back and reviewed everything but I still canu2019t complete the process as I still keep getting the Document Incomplete message. Can you please advise me.
Thanks
Dev

Dear Sachindev,
In general, Problem: G/L missing, is assosiated with Settings, maintained in T. Code: VKOA.
Just Check
Best Regards,
Amit
Dear Sachindev,
In general, Problem: G/L missing, is assosiated with Settings, maintained in T. Code: VKOA.
Just Check
Best Regards,
Amit
Note: In T. Code: VA02, key-in your Sales Doc (in your case, Credit Memo Request) and go in to Sales Doc.
From Menu-bar, Click:
Edit --> Incompletion Log.
This will lead to eror page, listing Error: G/L missing.
Select line and click Tab: Complete Data
This will lead you to another Screen: Analysis Account Determination
Now, at left-side of the screen, you can see Columns: Procedure and Description.
There, you will find
KOFI --> PR00 (open drop-down option for PR00) --> 10 (KOFI) Cust.Grp/Material Grp/Acct.Key
Double Click on it.
IMP1: Instead of KOFI, it could be KOFK also; and instead of "Cust.Grp/Material Grp/Acct.Key", it could be "Cust.Grp/Account Key" or "Material Grp/Acct Key". Just note-down the entries, it will help you to assign G/L in T. Code: VKOA
Now, at right-hand side of the Screen (i.e. Overview), You will find Access details 10 (KOFI)
Now, there are two options:
1. either System will determine the G/L, or
2. still, G/L a/c missing
In second case, down there on the same screen, notice the following:
Field in condition table--Field in document---Value in doc.
IMP2: Note-down the entries, under Column: Value in doc. as this will help you to maintain settings in T. Code: VKOA
Now, go to - T. Code: VKOA
Click on Table: 1 - Cust.Grp/Material Grp/Acct.Key (or as found in step IMP1)
On to next screen, click Tab: New Entries
now, maintain entries in to Fields:
App: V
CndTy.: KOFI (or as found in step IMP2)
ChAc: INT (or as found in step IMP2)
SOrg: 1234 (or as found in step IMP2)
AAG: 01 (or as found in step IMP2)
AAG: 05 (or as found in step IMP2)
ActKy: ERL (or as found in step IMP2)
G/L Account: You will get it from Accounts dept.
Provision acc.: I don't think its reqd. as its being used for, say Rev. recog.
Save the entry. Now, check the Sales Doc. in VA02 (as explained in the statring of Note).

Error while creating Credit Memo Request for Milestone billing invoice

Hi All,
I have a scenario where i have Milestone billing(% based) at header level in Contracts. I create Invoice for that and then try to create Credit Memo Request with reference to the Invoice.
Problem comes when we try to change the qty in the credit memo request. we are able to change the qty but the value is not changing. It remains the same constant value of that milestone.
In my copy control from Invoice to Credit memo request for the item category i have maintained the pricing type as "C" because i want to copy and manual conditions.
So kindly let me know which config setting should be done so that whenever i change the qty the value should also be changed.
Please Note : This is happening only when my billing plan is at header level. For Billing plan at Item level its working fine.....
Thanks.....

Hiiii.....
Can anyone please advise on the below issue of mine.....
Thanks alot for the help.......in advance

Problem while creating credit memo request using BAPI

HI,
I am trying to create credit memo request using the BAPI_SALESDOCU_CREATEFROMDATA1..
I am getting the error as " No customer master data is available for the customer". But the customer exists in the KNA1 table. What is the mistake i hv done.. this s my code..
REPORT ZSV_CREDITMEMO_TEST1.
Data declarations.
DATA: v_vbeln            LIKE vbak-vbeln.
DATA: header             LIKE bapisdhead1.
DATA: headerx            LIKE bapisdhead1x.
DATA: item               LIKE bapisditem OCCURS 0 WITH HEADER LINE.
DATA: itemx              LIKE bapisditemx OCCURS 0 WITH HEADER LINE.
DATA: partner            LIKE bapipartnr OCCURS 0 WITH HEADER LINE.
DATA: return             LIKE bapiret2    OCCURS 0 WITH HEADER LINE.
DATA: lt_schedules_inx   TYPE STANDARD TABLE OF bapischdlx
                         WITH HEADER LINE.
DATA: lt_schedules_in    TYPE STANDARD TABLE OF bapischdl
                         WITH HEADER LINE.
DATA: lt_schedules_ink    TYPE STANDARD TABLE OF bapisdhead1
                         WITH HEADER LINE.
START-OF-SELECTION.
Header data
Sales document type
header-doc_type = 'G2'.
headerx-doc_type = 'X'.
Sales organization
header-sales_org = '0001'.
headerx-sales_org = 'X'.
Distribution channel
header-distr_chan = ''.
headerx-distr_chan = 'X'.
Division
header-division = ''.
headerx-division = 'X'.
headerx-updateflag = 'I'.
*Complete delivery
    header-COMPL_DLV = ''.
    header-COMPL_DLV = 'X'.
Partner data
Sold to
partner-partn_role = 'AG'.
partner-partn_numb = '0000C10130'.
APPEND partner.
Ship to
partner-partn_role = 'WE'.
partner-partn_numb = ''.
APPEND partner.
ITEM DATA
itemx-updateflag = 'I'.
Line item number.
item-itm_number = '000010'.
itemx-itm_number = 'X'.
Material
item-material = 'C20011'.
itemx-material = 'X'.
Plant
item-plant    = ''.
itemx-plant   = 'X'.
Quantity
item-target_qty = '10000'.
itemx-target_qty = 'X'.
item category
itemx-ITEM_CATEG = 'X'.
APPEND item.
APPEND itemx.
Fill schedule lines
lt_schedules_in-itm_number = '000010'.
lt_schedules_in-sched_line = '0001'.
lt_schedules_in-req_qty    = '10000'.
APPEND lt_schedules_in.
Fill schedule line flags
lt_schedules_inx-itm_number = '000010'.
lt_schedules_inx-sched_line = '0001'.
lt_schedules_inx-updateflag = 'X'.
lt_schedules_inx-req_qty     = 'X'.
APPEND lt_schedules_inx.
Call the BAPI to create the sales order.
CALL FUNCTION 'BAPI_SALESDOCU_CREATEFROMDATA1'
       EXPORTING
            sales_header_in     = header
            sales_header_inx    = headerx
       IMPORTING
            salesdocument_ex    = v_vbeln
       TABLES
            return              = return
            sales_items_in      = item
            sales_items_inx     = itemx
            sales_schedules_in = lt_schedules_in
            sales_schedules_inx = lt_schedules_inx
            sales_partners      = partner.
Check the return table.
LOOP AT return WHERE type = 'E' OR type = 'A'.
    EXIT.
ENDLOOP.
IF sy-subrc = 0.
    WRITE: / 'Error in creating document'.
ELSE.
Commit the work.
    COMMIT WORK AND WAIT.
    WRITE: / 'Document ', v_vbeln, ' created'.
ENDIF.
can anyone tell what the error is.?

Hi
please look at code below code this succefully creating credit memo may some help to you
header-doc_type = 'ZS4'.
    PERFORM get_plant.
    headerx-doc_type    = 'X'.
    header-sales_org    = wa_temp1-vkorg.
    headerx-sales_org   = 'X'.
    header-purch_no     = wa_temp1-bstnk.
    header-distr_chan   = wa_temp1-vtweg.
    headerx-distr_chan = 'X'.
    header-division     = wa_temp1-spart.
    header-purch_no_s   = wa_temp1-bstnk.
    headerx-division    = 'X'.
    wa_partner-partn_role = 'AG'.
    wa_partner-partn_numb = wa_temp1-kunnr.
    APPEND wa_partner TO it_partner.
    wa_partner-partn_role = 'WE'.
    wa_partner-partn_numb = wa_temp1-kunnr.
    APPEND wa_partner TO it_partner.
    CLEAR: wa_partner.
    LOOP AT lt_temp2 INTO wa_temp2 WHERE kunnr = wa_temp1-kunnr.
      "AND matnr = wa_temp1-matnr.
*wa_item-itm_number = wa_temp2-posnr .
      wa_item-material   = wa_temp2-matnr.
      wa_item-plant      = wa_temp2-werks.
      wa_item-req_qty    = wa_temp2-fkimg * 1000.
      wa_item-target_qty = wa_temp2-fkimg * 1000.
      APPEND wa_item TO it_item.
    ENDLOOP.
    CALL FUNCTION 'BAPI_SALESORDER_CREATEFROMDAT1'
      EXPORTING
        order_header_in       = header
*   WITHOUT_COMMIT            = ' '
*   CONVERT_PARVW_AUART       = ' '
     IMPORTING
       salesdocument          = v_vbeln
*   SOLD_TO_PARTY             =
*   SHIP_TO_PARTY             =
*   BILLING_PARTY             =
       return                 = return
      TABLES
       order_items_in         = it_item
       order_partners         = it_partner.
    IF v_vbeln <> space.
      wa_vbeln-vbeln = v_vbeln.
      APPEND wa_vbeln TO lt_vbeln.
      CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
        EXPORTING
          wait = 'X'.
      HIDE wa_vbeln-vbeln.
      CLEAR: wa_partner,header,v_vbeln, wa_temp2.
      REFRESH: it_partner,it_item.
    ELSE.
*    LOOP AT return .
      it_error-srno = idx.
      it_error-err_msg = return-message.
      APPEND it_error.
*    ENDLOOP.
    ENDIF.
    idx = idx + 1.
ENDLOOP.
Regards

Enter sold-to party debit memo request - credit memo request

Hi Gurus,
I have a scenario here while creating a Debit memo request.
1. I create a Debit memo request with sold-to party 1000
2. I create a Credit memo request with the same sold-to party 1000.
That will be saved,
but when you enter VA02 or VA03 for CMR, a message displays "Enter a Sold-to Party".
So in VA02, I will refill it with Sold-to party 1000, then I can save it. But when I view it again, I will encounter the same message again.
However, if I use a different sold-to party 2000, the CMR will be saved normally, and if you view it via VA02, you will see it is correct (you can see sold-to party 2000).
Why? Cant I use the same sold-to party for DMR to CMR?
Please help....
Ram

Check whether the partner functions are mantained properly for customer 1000. Go to VD01 and maintain.
Regards,
GSL.

CRM Credit Memo Request

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