Crm customer hierarchy to R3

Hello all,
We have a requirment where we need to move the customer hierarchy from crm to ECC, i am pretty much new to crm can any one tell me how i should start and proceed with.
Any documentation on this would be helpful
my mail id : [email protected]
Thanks,
raju.

Raju,
Do you want to perform initial load or delta download.?
Please send me your mail id I will send you the document on how to download the Customer Hierarchy to ECC from CRM.
Follow the steps:
1. SAP Easy Access >/nR3AC1-> Select CUST_HIERARCY.---> Double click ---> maintain the tables that you want transfer from CRM to R/3. --> Maintain the necessary function modules that map the data from CRM to R/3.
2. Load the business object CUST_HIERARCHY for upload or download using the transaction: R3AS.
3. Monitor SMQ1 and SMQ2.
Regards
Vijay Mudivedu
R3AS

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Hi Mehdi,
yes, it is possible.
create Customer Hierarchy variable on Customer Hierarchy, in selection screen user can select on of the node and, by expanding that node all customers under that node will be displayed.
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I want to create a Customer Hierarchy in the CRM System. Need step wise tutorial to do the same with the help of an example. I already have the help.sap.com URL.
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Customer hierarchies can be created by using transaction code BPH.
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Any one can help me on how to Create CRM customer/account hierarchy node thru abap code?
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Did any one write a generic program to upload custom hierarchies ?
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I have organisation hierarchy defined with HR positions.
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Customer Hierarchy download in CRM7.0 Web UI

Hi Experts
Need your expert advice on the below issue:
We are using customer hierarchy from ECC to SAP CRM7.0 for one of our client. I have performed the below steps to bring ECC customer hierarchy to CRM.
SAP ECC System:
1.Hierarchy node is created thru tcode- v-12
2.Customer hierarchy is created thru tcode- VDH1N
Replication steps in CRM:
1.Replicate Customer Hierarchy Customizing thru TCode- R3AS, download object DNL_CUST_THIT .
2.Assign ERP Customer Hier. to CRM hierarchy category in SPRO .
3.Replicate Customer Hier thru Tcode u2013R3AS , download object DNL_BUPA_KNVH.
4.Create account hierarchy thru Tcode- BPH_DNL , we need to create the hierarchy only for the sales area 0001,01,01. So I have selected sales the required sales area only.
5.I checked in web ui and found the result for account hierarchies.
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a.ECC hierarchy downloaded, however descriptions for the hierarchy nodes are missing in CRM web ui.
b.Customer assigned to ECC hierarchy can be seen in the u201CAccount Hierarchy Detailsu201D assignment block , however I could not see the customers in u201C Assigned Accountsu201D assignment block.
6.Expected Result :
a.ECC hierarchy display with description in u201C Account Hierarchy Detailsu201D assignment block.
b.Display customeru2019s information in u201C Assigned Accountsu201D assignment block.
Can anybody support and provide the information if we are missing any configuration step ? or the result is the correct behavior of standard system ?
I would really appreciate your help on this.
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Satish Rikhi

Hi Tanya
My issue is got sovled with SAP note 1398619 .However, for the second issue there is no finding.
I am assuming ,that is standard SAP CRM behaviour , if we assign any account in crm , that will be shown in the assignment block.
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Customer Hierarchy Partner determination in a Sales Order using Payer ?

Dear SD Experts/Gurus
We use Customer Hierarchies extensively in Sales Orders for Pricing & Rebates and it all works fine.
The Hierarchy structure consists at the bottom level of a SoldTo linked to a Hierarchy Customer and many SoldTos can have the same Hierarchy Customer.
We set price conditions at the Hierarchy Customer and that all works fine.
We would like to change our Customer Hierarchy to link the Hierarchy Customer to the Payer rather than to all the individual SoldTos.
This is because we have many SoldTos linked to 1 Payer and this will allow us to have simpler Customer Hierarchy structures making it easier to setup and maintain.
I have changed the SAP configuration to do this and I can certainly maintain the Customer Hierarchy without any problem using transaction VDH1N.
But when I create a Sales Order, the Hierarchy Customer does not get pulled through to the Sales Order Header Partners based on the Order Payer and hence no Hierarchy Customer price conditions are pulled through.
Is what I'm trying to do possible in SAP ?
If so please advise how this can be achieved.
Thanks David
Edited by: David Steele on Apr 15, 2008 1:57 PM

Hello,
I have a similar requirement, although we are building the hierarchies directly in CRM (as we are with BP's in general), and I am using hierarchy category 01 - PRICING.
What I have found is that a sold-to BP must:
1. be assigned to a hierarchy node
2. appear TWICE (!!!) in the document part.det.procedure, once in partner function 000001 (sold to) and again in partner function 00000121 (Authorized partner: sold to).
When the sold to customer exists in both functions within the document, I am able to determine the hierarchy node properly.
Now, my question is, can anyone guess why the main partner (sold to) must appear twice??? or, is this an error in my customizing?
Thank you in advance for your help, and I do hope my observation can help others find a solution.
Regards,
Allon
PS in terms of customizing, I used the following:
partner function 00000001 - sold to
partner function 00000121 - Auth. Partner: Sold-to Party
access for Auth. Partner: 0017 - current partner: sold to *this copies the sold to partner into this partner*
partner function 00000076 - Hierarchy Node Partner
access for hier.node partner: CRM_PARTNER_G Pricing hierarchy
The last bit presupposes that the hierarchy is set up using hierarchy category '01 - pricing'.
Message was edited by:
Allon Riczker - Added configuration steps

Problem in Customer Hierarchy

Hi all,
I have a problem in creating customer hierarchy in CRM.
According to SAP HELP:
Before you create a CRM account hierarchy from an ERP customer hierarchy, you first have to:
●      Perform an initial load of the necessary Customizing settings from SAP ECC to SAP CRM.
Use the initial load in CRM (transaction R3AS) in CRM Middleware and the Customizing object DNL_CUST_THIT.
●      Map the ERP customer hierarchy categories to the CRM account hierarchies.
For more information about mapping, see in the Implementation Guide (IMG) Customer Relationship Management ® Master Data ® Business Partner ® Account Hierarchy ® Data Exchange of ERP Customer Hierarchies with SAP CRM ® Assign ERP Customer Hierarchy Type to CRM Hierarchy Category.
My problem stuck here where in the R/3 Hierarchy Type, the F4 help value does not show any value. I checked in R3, there is a standard entry A for customer hierarchy. Could any one help me on this?
●      Download the ERP table KNVH (customer hierarchies) to SAP CRM.
Use the initial load in SAP CRM (transaction R3AS) with the business object DNL_BUPA_KNVH. A copy of the ERP table KNVH is replicated to SAP CRM to create the account hierarchy from it.
cheers,
ginnie

Hello Ginnie,
Reason might be that initial download of DNL_CUST_THIT was not complete.
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Also some of the attached OSS Note 522815 might help for more details. Check also Note 516725 it might be helpful.
Thanks
Raja Pamireddy
CRM Marketing Forum Moderator

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Hi all
Lots of questions below, I just need some input on this..:) Thx. in advance..
I have a question regarding loading a custom Customer hierarchy from SAP CRM to SAP BW. The special thing about this hierarchy is that is a leaf (child) can have multiple parents. E.g.
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hi experts,
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Ags.

resolved..

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Thanks!
james

James,
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Authorized Partners for Release Orders with customer hierarchy

Hello everyone,
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Prerequisites
If you wish to use group hierarchies other than pricing hierarchies to determine authorized partners, you must have created a hierarchy category and a hierarchy:
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Note that you can only create group hierarchies in the SAP GUI and not in the People-Centric user interface.
You must have activated the necessary settings for the sales contract and the release order in the IMG for CRM. For more information, see Transactions ---> Settings for Contracts -->Define Settings for Authorized Partners.
Thanks!

Hi,
In transcation VTAA at item level have your own cory requirment code which will calcullate net value of the doc, hope this works out
regards
sriky

Customer Hierarchy creation

Hi all,
I encounter a problem when trying to create a Customer Hierarchy in CRM, in the tcode BPH , I enter the hierarchy category as pricing , but i got the error
You cannot create hierarchy trees of this category
If the delta download for the ERP customer hierarchy is active, you cannot create a hierarchy tree of the category "Pricing" in CRM.
For this reason, you should establish that pricing based on the customer hierarchy and BP group hierarchy gives the same results in the ERP System and in CRM".
But I did not understand what does it mean, could anybody throw me a light?
cheers,
hy

Hi Ginnie ,
Have u pulled all the Pricing related Tables from ERP to CRM.
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Regds,
Sunil Nair

Download customer hierarchy

Hi,
when i download the customer hierarchy object (DNL_BUPA_KNVH), the download runs fine (R3AM1: status is done).
i can see some data in the table CRM_KNVH_TEMP, this means the data has come from R/3.
But i am little lost, when i try running BPH_DNL, i cant see any hierarchies??? why is this happening??
pls help

Hi RH,
If you are maintaining a hierarchy other than the hierarchy type A , then maintain the relevant hierarchy typetable TBH06 . In the standard system, customer hierarchy type A (standard hierarchy) has been defined. That is why I mentioned in my previous reply to check for the hierarchy type.
Also I would like to mention that only hierarchy type A are exchanged with the CRM as standard.
Reward points if my post helps!!
Best regards,
Vikash.

How to create a custom Hierarchy in IDT 4.0

Hi All.
I am trying to create a custom hierarchy objects in the Information Design tool, But I am not able to find it here as same sort like the universe designer in 3.1 or 4.0 . I have found the navigational path but I am not sure how I can use it as a hierarchical objects in my reports, Can anyone please suggest how to create a custom hierarchical dimension in IDT 4.0.
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Navin

Custom Hierarchy are called navigation path in IDT. I will suggest to go through the navigation path tutorials below
http://scn.sap.com/docs/DOC-22087
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Crm customer hierarchy to R3

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