CRM_DNO_MONITOR - way to customise display apart from 'change layout' ?

Hi friends,
In the transaction CRM_DNO_MONITOR, there is a standard screen offering a few selection parameters.
Based on what you choose, the next screen is displayed with all those relevant messages.
There is a "Change Layout Button" as with many SAP reports. One can choose to include a further fields to get displayed on the report screen.
My questions are:
(1) Is there a way to include more fields than suggested by the "Change Layout" dialog box? For instance, I was keen to know why the following fields were not offered for selection:
a) Support Team
b) Subject (field name - LISTCODE)
(2) Is there a way to easily include Z fields as part of the Support Message (standard Transaction Type SLFN) and use such Z fields in display ?
(3) Is there any other transaction, apart from CRM_DNO_MONITOR that offers even better control on filtering/ sorting messages ?
Any suggestions and workarounds would be gratefuly acknowedged.
Regards,
Srini

Dear Alagammai,
Thanks for your time.
Being a person who started from 3.1 days, yes DNOTIFWL was my first port of call
However, what I realised was that if you set a notification to 'Completed', it does not automatically set the Message Status to 'Confirmed'. Therefore, the status values as seen by Testers from within STWB_WORK does not reflect the updated position.
[This|https://websmp103.sap-ag.de/~sapdownload/011000358700001197002005E/Addtional_Information.pdf] document - once proposed by Raguraman C in reply to another member [thread |Notification Vs transaction type;also does not exactly answer the utility served by DNOTIFWL.
At the moment, ii is not an option I have since there is no ABAP talent meant to serve SolMan stream. i is inadequate and iii doesn't help either, unfortunately.
Thanks for your time though. If you ever find a better solution, please update in this thread.
Regards,
Srini
Format changed; Edited by: Srinivasan Radhakrishnan on Apr 24, 2008 1:31 PM

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