CRM e-Commerce - Need internet sales for Pharma

Hello All,
My pharma company is in need of an online ordering system. We use SAP ECC 6.0 currently and need more information
on how CRM for internet sales can be used with external customers for placing pharma orders.
Any information is appreciated.
Thank you,
LCP

With ECC 6.0 you can implement E-Commerce (Internet Sales) with ERP and create a new ordering channel for your customers. The orders will be created directly in the ECC 6.0 system. This is the quickest path to the customer.
Optionally, you can have CRM and there are more scenarios involving CRM and ECC. However, the new erpcrmstandard scenario lets one use CRM catalog, yet create orders directly in ERP, thus avoiding any complex pricing conversion to Java in CRM.
Since erpcrmstandard uses the configuration and pricing in ECC 6.0, and since there is no need to download the complex pricing in CRM, you can explore if that can help you.
Easwar Ram
http://www.parxlns.com

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CRM 5.0 B2B Internet sales Custom modifications.

Hi All,
I am looking for documentation or tutorial about CRM 5.0 B2B Internet sales and Development.
I appreciate your help!
Regards,
Ari

The current version of this document is located on the SAP Service Marketplace quick link CRM-INST
<h5>(https://service.sap.com/crm-inst) ->mySAP CRM 2005 -> CRM Core and Standalone and Components </h5>can be downloaded from there.
(1) SAP E-Commerce 5.0 - Development and Extension Guide
(2) SAP E-Commerce 5.0 - Examples and Tutorials (Dev./Ext.)
Though it is not SAP internal document, this is for SAP customers and with an S # you must be able to get it easily instead of requesting copies in emails. Please ask your customer for the Service Market Place access and let's all behave as professionals.
Easwar Ram
http://www.parxlns.com

New to Internet Sales for ERP - Few basic questions.

Hi,
We are going to implement Internet Sales for ERP and I have some questions.
1) Is Product Catalog Mandatory for implementing Internet Sales for ERP / R3?
2) We are already using MDM for catalog and we are not the Product Catalog module in R3. Will there be a problem implementing MDM into ISA? Has anyone implemented ISA with MDM as product catalog?
3) We are planning to make it an extra-net application; what is the best architecture placement of the ISA server? Should we have it in DMZ or outside DMZ. What is the best approach among option a and b?
a) Web Browser (Internet) -- External Firewall -- Webserver + ISA server -- Internal Firewall -- ERP
b) Web Browser (Internet) -- External Firewall -- Webserver -- Internal Firewall -- ISA server + ERP
Please Enlighten.
Thanks,
Deepak

Hello Deepak,
1) Is Product Catalog Mandatory for implementing Internet Sales for ERP / R3?
Catalog is an independent piece of feature and integrated to the basket (or the selling process). You can hide the internal catalog by a switch in the Shopadmin XCM administration - Catalog tab._But_ you may still need a catalog (internal) for reading variant data. However, no replication is required.
2) We are already using MDM for catalog and we are not the Product Catalog module in R3. Will there be a problem implementing MDM into ISA? Has anyone implemented ISA with MDM as product catalog?
ISA works with external catalogs with ease. All you need is to make use of the Open catalog Interface (OCI) feature. After all, OCI is a SAP technology, and all its products must be capable of understanding it. Isn't it? SAP MDM catalog is OCI enabled.
3) We are planning to make it an extra-net application; what is the best architecture placement of the ISA server? Should we have it in DMZ or outside DMZ. What is the best approach among option a and b?
a) Web Browser (Internet) -- External Firewall -- Webserver + ISA server -- Internal Firewall -- ERP
b) Web Browser (Internet) -- External Firewall -- Webserver -- Internal Firewall -- ISA server + ERP
(b)
Please Enlighten.
Let there be light - Funny thing, showing light to Deepak?
Easwar Ram
http://www.parxlns.com

Implementing Internet Sales for R3

Hello experts,
I have this scenario and I would like some guidance to implement Internet Sales for R3:
ECC 6.0 AS ABAP
I really don't know what to do as a starting point to implement Internet Sales and how can it be customized, and deployed..
If developments are needed can we use the WebDynpro (for Java) framework ?
As you can see experts, I'm blank and any ideas or documentation will come handy.
We would need to implement Internet Sales in a B2B scenario.. so far no credit card online payment are needed.
As I said, I would need like a list of things taht must be installed in the scenario I described in order to hace ISA running.
Thanks in advance.
JV.

Hi,
Refer to [Internet Sales|http://help.sap.com/content/documentation/erp/docu_sbs_erp_iserp.htm]
Regards
Bala

HT1657 in order to watch the dowloaded movied do I need internet connection for it?

in order to watch the dowloaded movied do I need internet connection for it?

If you are purchasing the movie, then once the movie has completed downloading, an Internet connection will not longer be needed. That should apply to rentals as well, but people report from time to time that even after the rental has downloaded iTunes still asks to connect to the iTunes Store.
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I need internet explorer for mac, what should I do?

I need internet explorer for mac, what should I do?

There is no Internet Explorer for the Mac, only for Windows.
Windows on Intel Macs
There are presently several alternatives for running Windows on Intel Macs.
Install the Apple Boot Camp software. Purchase Windows XP w/Service Pak2, Vista, or Windows 7. Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows. Boot Camp enables you to boot the computer into OS X or Windows.
Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7. Parallels is software virtualization that enables running Windows concurrently with OS X.
VM Fusionand Windows XP, Vista Business, Vista Ultimate, or Windows 7. VM Fusion is software virtualization that enables running Windows concurrently with OS X.
CrossOver which enables running many Windows applications without having to install Windows. The Windows applications can run concurrently with OS X.
VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris. It is not as fully developed for the Mac as Parallels and VM Fusion.
Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc. There are performance differences between dual-boot systems and virtualization. The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system. See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. Boot Camp is only available with Leopard or Snow Leopard. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows.
You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.

I need Internet Explore for a certain application. Can I download Internet Explorer?

I need Internet Explore for a certain application. Can I download Internet Explorer?

The last Mac version of IE is so old it doesn't display web pages correctly. It also doesn't have ActiveX. If that's why the site requires IE, the old Mac PowerPC version of IE still wouldn't help you.
You could use Boot Camp to install Windows to its own bootable partition. Or, use VM software (Parallels, VMware, VirtualBox), and install Windows in a VM. Then you'd have Windows running inside OS X with access to IE.

CRM 5.0 E-Commerce B2B Internet Sales Pricing Not Working

We have configured a demo of B2B Internet Sales using SAP Best Practices Building Blocks (C14) along with other CRM building blocks. Pricing in CRM through CIC Web client is working properly. In Internet Sales, no pricing appears in the catalog or in the shopping basket. In the shopping basket the message "Pricing Document Could Not Be Created" appears. No additional information appears to be available in the ISA application.
When the order is saved after ignoring the pricing message, it is shown in CRM (CIC) with an error message "Pricing Document Currency Missing". Entering the currency "USD" through CIC causes pricing to appear. So this looks like some type of configuration issue where the ISA application is not finding the currency.
Any ideas would be appreciated.
--Will.

Thanks Srinivas,
Another member on my team found that we needed.
1. The Sales Order Transaction (ISBB) for Internet Sales was configured to use the wrong pricing procedure. It should have been "ISA Coll Show (Bskt)".
2. In the Sold-to business partner, the Sales Area Data needed to have the Sales Organization and Distribution Channel 02 with a blank Division.
CIC uses the same Sales Area data but with a Division specified. This is still somewhat confusing to me.

CRM Survey in B2C Internet Sales Application

We have CRM 2007 and are live with B2C Internet Sales Application (ISA). Now we want to make Customer Surveys accessible via B2C ISA.
For security reasons, we do not want our B2C Internet Customers to have access to the CRM system. Therefore the BSP option is ruled out. I have seen some blogs on how to enhance security for BSP option but that is also not approved in our organization so BSP option is totally ruled out.
SAP help documenation mentions following:
http://help.sap.com/saphelp_crm70/helpdata/en/ee/eaf995082649c6a594511e1f48672d/frameset.htm
Internet Scenarios
Since Internet users cannot be allowed access to the CRM system for security reasons, surveys have to be made accessible in a different way. You can do this by downloading the required HTML survey to your PC. From here, you can:
Copy the HTML survey into any Web site
Send the HTML survey attached to an e-mail
Internet Scenarios
In Internet scenarios, results can be returned by the following methods:
Mailto
In this case, a mail client, for example, Microsoft Outlook, needs to be set up in advance on the client machine. Survey results are sent to a CRM Server Mail User, that is, a u201Cmachineu201D user. From here, the results are routed to the CRM system for further processing.
http(s)
Note
The http(s) case is recommended, because the user does not have to have a personal e-mail account. Here, the survey results are first sent to a Survey Mailer. The Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up by the administrator at the customer.
For presenting the Survey on ISA, we would like to take the option of Copy the HTML survey into any Web site as suggested in SAP help and would like to get back the results as per SAP help recommendation of https(s) above.
We need guidance on follwing
1. How to download and then copy the HTML surveys into any website (ISA)
2. Detailed steps that are needed for gettting back the survey results.
By the way...we do understand the survey functionality and have been successful in testing the BSP option so we are not looking for general information.
Thanks
Vijay

Hello Vijay,
Could you please share the information on solution steps used as per the requirement??
I'm working on the similar one.
Your earliest response would be greatly appreciated. Thank you Vijay.

Internet Sales for ECC 5.0

Dear community,
We are running ECC 5.0 and looking for simple B2B internet solution. Just create sales order online and tracking status of sales order, delivery and billinng. Credit status would be additional modification. My idea, CRM-Internet Sales would be too complicated and we are looking for Internet Sales (R/3 Edition) Can we run it on ECC 5.0? What are required component?
Thank you so much for your help.

Sunion,
SAP eCommerce consists of
1) E-marketing
Support demand generation and customer loyalty processes via the Internet.
Personalize your customers' Web experiences with the most relevant and convenient online interactions and information.
Generate additional revenue through a Web-based channel via comprehensive support for catalog management, content management, campaign execution, customer segmentation, personalization, and a store locator
2) E-selling
Run business-to-business (B2B) or business-to-consumer (B2C) selling processes on the Internet.
Enable a full range of e-selling processes, including quote and order management, pricing and contracts, interactive selling and configuration, web auctions, and selling via partners.
Streamline sales and fulfillment operations with an end-to-end order-to-cash process.
3) E-service
Offer your customers an intuitive channel to perform service tasks, from requesting a service visit to logging a complaint or registering a product.
Enable customers to perform service-related tasks such as checking order status, obtaining order tracking information, managing accounts and payments, and researching and resolving product problems.
Service complex products that require sophisticated maintenance.
4) E-analytics
Gain insight into, analyze, and act on e-business trends.
Measure and optimize the success of your Web shop and online content.
Perform analysis across the breadth of marketing, sales, and service from a Web perspective and track and use Web behavior to target customers and drive future marketing activities.
ISA is part of E-Selling
Internet Sales(ISA) comes in 2 flavours CRM flavour and R/3 flavour first one is for the customer who has CRM as their central solution and second one is for small customer which have only R/3. The core functionality in both the flavours is almost same. For difference between CRM ISA and R/3 ISA please search the forum.
Thanks!
Surya.

Need Avg sales for 90 fiscal days - thru customer exit or Offset ? ? ? ?

Hi Frns!
My current report generates daily sales for fiscal period using a customer exit variable A.
My requirement now is to have one more column having Average sales for 90 prior fiscal days when i enter a fiscal period thru the same variable A.
As the customer exit variable is of Selection Options, I'm unable to create Offset for the same.
Guyz do need ur help on this urgently.
Cheers! Shana

Any updates !!!!!!!!!!!!!

Need internet explorer for Mountain Lion

Do any one know where to find Internet Explorer for Mounain Lion?

Internet Explorer is only available for Windows, not Mac. If you have to use a webpage that requires Internet Explorer, you can use compatibility mode:
1. Go to Safari > Preferences > Advanced and tick Show Develop menu in menu bar.
2. Open Develop > User Agent and press Internet Explorer 9 (Windows).
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Thank you so much, for once in my computer life I knew what the problem was, what caused it, why it was caused, what it did, what it made it do and most importantly how to fix it and to do it correctly and expeditiously. I can not Thank You all enough for all of the help! I also have Pogo mailed this to all on my friends list, where they have all learned as I have and have fixed theirs also. and the message is being spread. Thank You again, I just can not say it enough.

CRM 5.0 - B2C Internet Sales - Ggeneral questions on web frontend

Hi
We are in the very early stages of putting in B2C and B2B in the company.
( just putting pen to paper for blueprinting )
Currently our B2C is done via third party software and not integrated with SAP.
The marketing dept can easily switch over images on the home page of the shop ( eg free shipping in Dec, 10% of certain products, etc etc )
We have 2 questions that we are struggling to get an answer.
1/ Does the SAP shop have a simple mechanism for marketing to change the
    promotion images on the front page.   Or will we need IT do control this?
    There are normally at least 6 promotional images on at any one time.
    ( Sometimes a promotion image may only last 1 day )
2/ Let's say we have one image 600x100 pixels. with three seperate
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Thanks in advance - and points always rewarded.
Scott

Hi ,
The one solution I can propose for changing the promo images on front page is by keeping a static page with your product links and upload in some location of the server without a deployment.You have to add some javacodes that can pick the static page for displaying on the place of home page.
Other solution is that, you should keep a particular category itself with promo images to display on the home page and the homepage to be modified to call this category.
regards,
Tony

CRM e-Commerce - Need internet sales for Pharma

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