CRm E sales

Hi
Can anyone plz tell me wht is CRm Esales and wht exactly we do in that. from functional and techincal point of view.
plz help on this.
Regards
shilpa

Hi Parul,
The CRM E Sales it a channel to provide access to the Customers to the CRM system . There are two types of scenarios
1> B2B
2> B2C.
In B2B scenario we do business to our existing customers whereas in B2C scenario any one visit your site registor himself / herself and order the products in your website.
Now as a functional cunsoltunt your responsibility is to maintain the shop, catalog, user admin etc. Regarding the technical aspect you should have the knowledge of Java and entrprise portal.
If you need some more info do not hesitate to revert back.
Reward points if it helps!!
Best regards,
Vikash.

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Mass Update of Product hierarchy in all CRM Open Sales Orders

Hi Folks,
I have a requirement in my project wherein I have to update product hierarchy details with new values in all Items of CRM Open sales orders.
If suppose I have a text file which has the details of Open Orders & new product hierarchy which i have to update, then would it be recommended if I use BDC for this task. Can I Call Transaction CRMD_ORDER?
If someone has already gone through such requirement, Can you please suggest me how to proceed with this requirement. Using BDC or any other way which I can proceed with?
Thanks in advance !!!
Regards,
Nitish.

You are correct in indicating that Exchange rate type field is not seen in Header data of sales order. I checked screen layouts for various screens for sales order data and this field is not suppressed. The only reason could be that this field is not used in sales order screens
If you are interested, you could also check in the following way
1. Go to SE11, enter database table as VBAK
2. Once inside data dictionary table, click where used list button, select programs and screens and execute
3. click continue (don't select background)
4. now you would have list of programs and screens, this table is used
5. now start another session and go to transaction SE51
6. indicate program name as SAPMV45A and screen numbers as listed in step 4. you can check all screen numbers to see whether Exchange rate type field is listed in sales order layout.
7. Of particular interest would be screen number 4311 as this contains Financial accounting data & 4303 Billing data
8. you can check screen layout for screen 4311 & 4303. you would see Exchange rate type field is not indicated.
9. in case you could find this field in any screen, you could ask your ABAP consultant to add this field in the layout screen.
Hope this answers your question

How can I add a custom attribute to a catalog area? (CRM Isa Sales)

Gents,
How can I add a custom attribute to a catalog area? (CRM Isa Sales)
Actually I would like to use the Catalog Area Type (maintained in trx COMM_PCAT_ADM on Catalog Area Header level). This field doesn't seem to be available in J2EE webshop. (The field documentation says it is for documentation purposes only so I don't expect it to be transferred).
As this field is not readily available, I would like to add is as an attribute to the Catalog Area. BADI's PCAT_IMS_FEED_ATT and PCAT_IMS_FEED_VAL seem to indicate that it should be possible to add additional fields not only on product level, but also on Area level:
Example implementation code:
method IF_EX_PCAT_IMS_FEED_ATT~READ_NEW_FIELDS.
* Example, how to add new attributes to a indexcategory
* Possible levels are 'C'ategory and 'P'roduct.
* Field 'VALUE' carries the attributetype ('S'tring, 'I'ntegar or
* 'F'loat)
* Structure 'IS_OBJECTS' carries actuall identifiers
data: ls_fields        type comt_pcat_ims_feed_ux.
case iv_level.
    when 'C'.                        "Category Level
*     no new field
    when 'P'.                        "Product Level
      ls_fields-field = 'CUSTOMER_EXIT_FIELD'.
      ls_Fields-value = 'S'.
      append ls_fields to ct_fields.
*     exproduct fields
      ls_fields-field = 'REMAN_ABL'.
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      ls_fields-field = 'EXCH_BUS'.
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endcase.
endmethod.
However, when I create an implementation and add some code in the when 'C' part, the attributes do not seem to get transferred. (I've checked in the debug mode of the developer studio).
- My example code:
METHOD if_ex_pcat_ims_feed_att~read_new_fields.
* Possible levels are 'C'ategory and 'P'roduct.
* Field 'VALUE' contains the attributetype
* ('S'tring, 'I'ntegar or * 'F'loat)
DATA:
ls_fields LIKE LINE OF ct_fields.
CASE iv_level.
    WHEN 'C'.                        "Category Level
      ls_fields-value = 'S'.
      ls_fields-field = 'ZTEST'.
       APPEND ls_fields TO ct_fields.
    WHEN 'P'.                        "Product Level
ENDCASE.
ENDMETHOD.
and:
METHOD if_ex_pcat_ims_feed_val~read_new_fields.
CASE iv_level.
    WHEN 'C'.
     ls_fields-field = 'ZTEST'.
     ls_Fields-value = 'Value 1'.
     append ls_fields to ct_fields.
    WHEN 'P'.
ENDCASE.
ENDMETHOD.
In the ABAP debugger, I can see that my code is touched during initial and delta replications, however, after replication, the fields do not show up in the Java debugger.
Any ideas?
regards,
Wilco Menge

Hi,
How can I customize the /bin/wcmcommand or how can I make use of [2] to create a custom WCMCommand?
I think the "formUrl" is to post those input value to the jcr repository?
var createDialog = {
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I have added a field called "starred"
Moreover, when I using the firebug to trace the post command, I can see that the starred value is posted also.
:status
browser
_charset_
utf-8
cmd
createPage
label
b
parentPath
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However, when I go to the crxde to view the node's attribute, the properity starred is not created
Are there anything I did wrong or missing?
Thanks.
Message was edited by: aslkit

CRM Mobile Sales Application : HTTP Communication Failure ERROR

Hi All,
I am trying to build a CRM mobile application in the Windows mobile.
the steps that we have followed are:
1. Activated and generated the Standard CRM mobile software component MAS_SMARTPHONE_DMSCV
2. Created the same Users in the CRM and DOE system
3. Set up windows mobile simulator
4. Created data in the CRM backend and performed initial download in the DOE.
5. activated the distribution model rules in the Admin and monitoring portal
6. and finally installed CRM mobile sales App in the Windows mobile,connected it to a device,and logged in to the CRM app from the simulator using the user and password created in step 2.
A device is created on the Admin & monitorng portal as soon as we sync from the simulator but we are unable to see any data
in the outbound queue.
In the transaction SMQ2 we have found our device queue with an error saying *exception occured due to HTTP communication
failure*
Debuggin the queue we are able to find an error under the class CL_DOE_ESDMA_SOAP_HANDLER in the method
PUSH_TO_DEVICE.
As we are on new grounds we are not able to assess the problem. Does it have anything to do with ports.
We are able to get see all the messages and the data while debuggin but while pushing it to the device there is a glitch.
Please suggest with any solution to this or what might be the

Hi Siva,
Thank you for your reply.
We have checked the ports that is concerning SUP it is 2000 we find it is active and open.
We have also checked a subscription monitoring table as suggested in a previous post [/community [original link is broken]
threadID=1978692].
we are getting a HTTP 110 error while debugging the queue of the device.
While checking a monitoring we have found a log saying :
Receive failed: client host = 10.116.158.208: com.sybase.djc.SystemException: HTTP: Post Message - HIOP Version not specified\nProbable cause: unexpected failure or abnormal shutdown of client application or client host
Please suggest to us what might might be the problem.
Thanks,
Krutheeka.

405 - ICM_HTTP_INTERNAL_ERROR in CRM Mobile Sales

Hi Experts,
We deployed a CRM Mobile Sales 1.2 in Windows Mobile simulator. When we try to login to CRM Mobile Application, it is keep on checking for initial data in the simulator, then we checked in the session monitoring for any errors, we found the error as"405 - ICM_HTTP_INTERNAL_ERROR -".
But we were able to get the all the data (Activities, Task, etc) previously. For the past two days, we were not getting any data in the mobile simulator due to this error.
Please let us know the solution for this issue at the earliest.
Thanks,
Mohan.

Hi Siva,
I am having the same problem, while trying to connect through my Windows7 laptop, the SAP CRM Mobile App keeps on showing "Checking for Initial Load" on login screen after entering the PIN, Connection Information and SAP CRM credentials and never go to App's home page.
I also tried logging through iPhone but not able to see any data there also.
I checked and found the data in MAS_AUTH_CUST & MAS_CUSTOMIZATION and BP related objects (as we haven't downloaded the Products and Transaction related objects yet), but not sure where to check USER_DETAILAS & USER_AUTHORIZATION.
How can we trace and monitor that the data is flowing from NWM to Mobile device??
Quick inputs will be highly appreciated..
Cheers!!!

Best Practice documentation for CRM Mobile Sales 5.0

Hi
Is there a configuration guide for CRM Mobile Sales 5.0? I can't seem to find it on SAP's web pages anywhere. If any of you have it, could you please send it to [email protected]?
I see that there has been some posts in the past about some kind of cook book. If this is the right document I'm not sure, but replies to this this post are appreciated
Thanks,
Dag

Hi Dag,
If you have access to the Service Marketplace (http://service.sap.com), select "Release & Upgrade Info" tab, click "Installation & Upgrades Guides" and then open "mySAP Business Suite Applications -> mySAP CRM -> SAP CRM 4.0 -> Mobile Client Installation Guides" section on the left navigator bar.
Please browse the link below(Blogs), here you can find the Mobile sales documents
/people/santosh.v/blog
/people/gregor.wolf3/blog/2005/10/09/setup-product-partner-ranges-ppr-for-mobile-sales-for-handheld-mso-hh
https://websmp102.sap-ag.de/~sapidb/011000358700004374292004E/MCT_Detail.htm
-->Media Library
Thanks,
Suriya.

Difference between SAP MI and CRM Mobile Sales

hi experts,
we need to understand difference between SAP MI and CRM mobiles sales solutions. what are SAP's recommendations: where to use MI and where to use Mobile sales.
can some of you explain the pros and cons of each solution or let me know the place where i get such info.
thanks in advance.
RH

SAP MI apps are aimed at PDAs while CRM Mobile Sales is aimed (and can only work with) at laptops.
PDA solutions are mostly used by sales agents while the laptop solution is more suitable to account managers. The laptop has much more information available that includes:
- Marketing planning and execution capabilities
- Account Planning
- BW Reporting
Mobile Sales for PDAs has more basic functionalities like order & activity management and business partner data maintenance (which are also included in the laptop version).
Message was edited by: João Sousa

CRM Internet Sales

hi experts
iam in need of CRM Internet sales material . it will be great help if any one of you could send it to me
my mailid [email protected]
regards
vinaykumar

Have a look on :
Brainstorming Discussion - Links to CRM Documentation
Regards,
Animesh

CRM Internet Sales B2B connectivity woth SAP SRM using OCI

Dear all,
we are trying to connect a CRM Internet Sales B2B with a apartner's SAP SRM procurement process. Reading several forum and articles I found that the url to be used by the SRM part is :
http://orestes:50000/b2b/b2b/init.do?shop=b2b%20shop&forward=ocireceive&OKCODE=ADDI&TARGET=_top&FORCETARGET=yes&CALLER=CTLG&~HOOK_URL=
when however hitting this URL we get a system error :
The requested forward ocireceive is not defined on the action com.sap.isa.isacore.action.b2b.StartApplicationAction.
Any ideas?
do we need to setup anything else in CRM e-commerce in order for this to work??
Thanks.

Shouldn't that be ocireceive.do instead of ocireceive ?

Diff between R/3 Internet sales and CRM Internet sales

Hi every body!
Could any body tell the basic Diff between R/3 Internet sales and CRM Internet sales.
Thank you,
mark..

Hi Markiv
Just to round that off, the ERP version lacks:
- Rule based ATP (with APO)
- Customer specific product numbers
- Web based catalog management
- Support for further e-Service processes
Cheers
Dom

MySAP CRM Internet Sales Certification

Hi,
I am appearing for CRM Internet Sales Certification exam in next month end.
This is a special request to Natarajan, A.R.Prasad, Pallav Tiwari / Ankur Gupta to please respond to this.
Kindly send me tips / tricks / sample questions / your guidance on 'How to prepare?' at [email protected].
Your help is highly appreciated.
Thank you.

Closing this thread as it is not relevant anymore.

CRM internet sales data on Explorer.

We have CRM internet sales. Last week, we refreshed Dev system with QA data and nothing was done at the IPC and IIS. The refresh was successful but we are not getting data in the Explorer screen. Can anyone help me in this and let me know what has to be performed to bring the data on IE screen.

Dear Pream Kumar,
I am interested to know how to referesh CRM system. I will appriciate if you can send me document link or steps how to do it. My Email address [email protected]
Thanks
With Regards
Vijay

CRM Internet Sales settings

Hi
How to configure CRM Internet sales how to configure the Product catalog and webshop in internet sales can anyone guide the step by step procedure and information in detail about the Internet sales.
Regards
Arvind

Hi
refer to the building blocks for internet sales in CRM
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C14_DeltaGuide_EN_DE.doc
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Reward points if helpful
Dinaker vikas

R/3 Internet Sales & CRM Internet Sales -- Difference

Hi all,
Can anyone prompt me on the exact difference between an R/3 Internet sales and CRM internet sales.

Suresh,
Internet Sales for CRM is the "full version" of the application designed for high-volume, heavy duty e-commerce processing. The CRM version actually was produced before the R/3 version. The R/3 version has most of the functionality of the R/3 version, but is more of a replacement for SAP online store. You will find in the service marketplace comparisons on what functionality is not present in the R/3 version.
I would personally recommend CRM version if you are looking at a heavy transactional volume/large catalog size. The R/3 version uses the product catalog in R/3 which is not as user friendly as the CRM product catalog. Honestly both solutions have the share the same "front-end" application logic and only differ in the backend application connection. You should evaluate what your business needs are and determine whether you the requirements/budget dicate a quick and easy e-commerce implementation(R/3 Internet Sales) or more complex implementation(CRM Internet Sales).
I have worked with SAP e-selling solutions since version 3.1H and would tell you can't go wrong with either product. Internet Sales(CRM) implementations tend to take more time than Internet Sales(R3). The reason being is the fact you have to setup a CRM system(middleware, rewrite your pricing exits, etc).
Good Luck,
Stephen

Looking for SAP CRM Internet Sales (ISA) Java Extension Guides

HI, SDN Fellow.
I am looking for some SAP CRM Internet Sales (ISA) Java Extension Guide and ISA Java API Documentation (for CRM 5.0).
Also, I need some customed development documentation on ISA Java application (for CRM 5.0).
Can anyone point me to some online resources or send the documentations to the following email address: [email protected]?
Thanks for help.
Kent

Hi Kent,
You can download the SAP E-Commerce 5.0 - Development and Extension Guide
and SAP E-Commerce 5.0 - Examples and Tutorials (Dev./Ext.) from SAP Market place.
The quick link is service.sap.com/crm-inst -> CRM core and Standalone Components.
Regards,
Prashil

CRM Internet Sales 4.0

Hi !
Would anyone know how to uninstall a CRM Internet Sales project ? For example a 'sandpit' type B2C project. Is it using the Buildtool ? Where can I find information regarding this ?
Cheers,
Ashok.

Hi,
This tip relates only to J2EE Engine.
First check settings at ISA Extendend Configuration Management (XCM) Administration to make sure that there is no conflicts after removal.
Then You can remove B2C from J2EE Engine by opening J2EE Engine visual administrator and go to server services and choose deploy.
At runtime page open ejb container and choose B2C. On the right side of screen there are button stop application (press it) and remove (press it).
Hope this helps,
Jari

CRm E sales

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